Problem in ITSM 7.1
Hi All, I am using the ITSM 7.1 version with Problem management module. we are facing problem when i am opeing the Problem Investigation form in a search mode when i click the search getting below error. I have attached error message screen shot(ERROR:BMC Remedy User Application has encountered a problem and needs to close .we are sorrorryfor the inconvenience) when i click to don't send my applcation is close from the user tool. Could you please guide me how to fix this issue. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: error.JPG
dev studio for linux?
Hello, Whilst I don't follow the original post, the subject seems entirely possible. Dev studio is Eclipse and a few plugins, and that's all Java based. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: dev studio for linux?
http://blogs.wsj.com/deals/2012/05/15/elliott-makes-its-case-for-a-bmc-sale/?mod=yahoo_hs Sent from my iPhone On May 17, 2012, at 21:34, Shellman, David dave.shell...@te.com wrote: ** Pat, Not sure I understand this statement But with the possibility of the takeover shredding the whole BMC line should make you shudder . I really hope he fails Dave On May 17, 2012, at 9:16 PM, Pat Zandi remedy...@gmail.com wrote: ** It is sad that they cannot make one. But with the possibility of the takeover shredding the whole BMC line should make you shudder . I really hope he fails: then making one might become a reality I would like one too Sent from my iPhone On May 17, 2012, at 20:01, Jason Miller jason.mil...@gmail.com wrote: ** Although being Java based could the Windows files be used in Linux? I am pretty sure I have seen people mention they are using Dev Studio on Linux. Jason On Thu, May 17, 2012 at 3:15 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** There isn't one for Linux.. the client tools are developed for Windows.. There used to be unix based client tools about a decade ago which were discontinued on account of a thin user base for them.. Joe From: Anthony Jurado Jr Sent: Thursday, May 17, 2012 1:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: dev studio for linux? ** Hi Folks, I just switched my workstation from Windows to Linux. I don't see a download offering for Developer Studio for Linux. Am I missing something? Note that the platform listed at the product name is Linux, but the platform listed for AR System Clients ... is Windows. Is there anyone out there running Dev Studio on Linux? 39673374.gif Many thanks in advance, Tony Jurado Release Manager, Services Engineering IBM Security Services _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
dev studio for linux?
That is an interesting article, and you make a good point. HP and IBM have their own ITSM solutions, and HP's Service Manager/Service Request Catalog isn't bad at all. HP appear to have gone through a lot of pain to re-write their ancient solution in Java with a client/server model driven around webservices, and their thick client still works well. I've not looked at IBM's solution but perhaps someone else can provide an overview. Almost all of those companies have their own SSO solution of a kind, and it would be interesting to see how Oracle view BMC spending millions of dollars trying to re-energise OpenSSO that they themselves killed off. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Potential improvement to Mid Tier memory management
Hello, Oracle have recently released Java 7 update 4. The release notes claim their new Garbage Collector (Garbage First, G1) is fully supported and the long term replacement for the legacy Java GC. Oracle tout this as a much better solution for server side applications with large data sets, ie Mid Tier caching ITSM workflow. So for those of you running huge heap sizes on Mid Tier, you may want to evaluate Java 7u4 and the new GC. You can find the Java options here: http://www.oracle.com/technetwork/java/javase/tech/vmoptions-jsp-140102.html#G1Options ie -XX:+UseG1GC John -- SSO Plugin for HP, BMC, SAP and more. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: dev studio for linux?
Perhaps this: http://www.businessweek.com/ap/2012-05/D9UPAH8G2.htm ...Hedge fund Elliott Management nominated five candidates for the board of BMC Software Inc. and told the business software developer that its future will be increasingly difficult if it chooses to remain a stand-alone company. The hedge fund said in a letter to BMC Software's board Tuesday that it should immediately start looking to sell the company... I feel a bit of deja-vu-doo reading that article... -JDHood On Thu, May 17, 2012 at 9:34 PM, Shellman, David dave.shell...@te.comwrote: ** Pat, Not sure I understand this statement But with the possibility of the takeover shredding the whole BMC line should make you shudder . I really hope he fails Dave On May 17, 2012, at 9:16 PM, Pat Zandi remedy...@gmail.com wrote: ** It is sad that they cannot make one. But with the possibility of the takeover shredding the whole BMC line should make you shudder . I really hope he fails: then making one might become a reality I would like one too Sent from my iPhone On May 17, 2012, at 20:01, Jason Miller jason.mil...@gmail.com wrote: ** Although being Java based could the Windows files be used in Linux? I am pretty sure I have seen people mention they are using Dev Studio on Linux. Jason On Thu, May 17, 2012 at 3:15 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** There isn't one for Linux.. the client tools are developed for Windows.. There used to be unix based client tools about a decade ago which were discontinued on account of a thin user base for them.. Joe *From:* Anthony Jurado Jr ajur...@us.ibm.com *Sent:* Thursday, May 17, 2012 1:37 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* dev studio for linux? ** Hi Folks, I just switched my workstation from Windows to Linux. I don't see a download offering for Developer Studio for Linux. Am I missing something? Note that the platform listed at the product name is Linux, but the platform listed for AR System Clients ... is Windows. Is there anyone out there running Dev Studio on Linux? 39673374.gif Many thanks in advance, Tony Jurado Release Manager, Services Engineering IBM Security Services _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: dev studio for linux?
It looks like just another activist investor trying to make some short term dollars without any long term concern. My opinion is that BMC is doing well enough that they probably won’t do everything he says, but they will likely make some small changes to their organization to drive up share price some to prevent their other investors from getting on board with Elliott. That being said, I don’t think that BMC will stay independent in the long term, but hopefully when they do get bought up it’s by a company that is trying to fill gaps in their own offerings rather than seeking to kill off competition. Either way, I own no shares of BMC and have no plans to do so, but companies I do invest in have had this happen often enough that my opinion is not to worry about this. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi Sent: Friday, May 18, 2012 3:17 AM To: arslist@ARSLIST.ORG Subject: Re: dev studio for linux? ** http://blogs.wsj.com/deals/2012/05/15/elliott-makes-its-case-for-a-bmc-sale/?mod=yahoo_hs Sent from my iPhone On May 17, 2012, at 21:34, Shellman, David dave.shell...@te.commailto:dave.shell...@te.com wrote: ** Pat, Not sure I understand this statement But with the possibility of the takeover shredding the whole BMC line should make you shudder . I really hope he fails Dave On May 17, 2012, at 9:16 PM, Pat Zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: ** It is sad that they cannot make one. But with the possibility of the takeover shredding the whole BMC line should make you shudder . I really hope he fails: then making one might become a reality I would like one too Sent from my iPhone On May 17, 2012, at 20:01, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Although being Java based could the Windows files be used in Linux? I am pretty sure I have seen people mention they are using Dev Studio on Linux. Jason On Thu, May 17, 2012 at 3:15 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** There isn't one for Linux.. the client tools are developed for Windows.. There used to be unix based client tools about a decade ago which were discontinued on account of a thin user base for them.. Joe From: Anthony Jurado Jrmailto:ajur...@us.ibm.com Sent: Thursday, May 17, 2012 1:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: dev studio for linux? ** Hi Folks, I just switched my workstation from Windows to Linux. I don't see a download offering for Developer Studio for Linux. Am I missing something? Note that the platform listed at the product name is Linux, but the platform listed for AR System Clients ... is Windows. Is there anyone out there running Dev Studio on Linux? 39673374.gif Many thanks in advance, Tony Jurado Release Manager, Services Engineering IBM Security Services _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Linux Upgrade from 7.6.3 to 7.6.4
Listers, Has anyone done a full ARS, Atrium, and ITSM Upgrade on SUSE LINUX or LINUX? If so, I was wondering if you cold share some of the issues you might have encountered? Regards, David Charters CEO Charters Technologies 317-331-8985 4370 W 126th Zionsville, In 46077 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: dev studio for linux?
And if you read the articles there is mention that at least three of his five board nominees are prior HP folks - can look at that a couple ways. 1) HP hasn't been fairing that well recently, so I don't know if these folks bring a good value to the table, or 2)prior HP folks with a link to the 'prior' CEO that is now with Oracle - and Oracle is a name that has been bandied about as being able to use BMC's line of products. Just my personal observation. - Original Message - From: JD Hood hood...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, May 18, 2012 8:07:05 AM Subject: Re: dev studio for linux? ** Perhaps this: http://www.businessweek.com/ap/2012-05/D9UPAH8G2.htm ...Hedge fund Elliott Management nominated five candidates for the board of BMC Software Inc. and told the business software developer that its future will be increasingly difficult if it chooses to remain a stand-alone company. The hedge fund said in a letter to BMC Software's board Tuesday that it should immediately start looking to sell the company... I feel a bit of deja-vu-doo reading that article... -JDHood On Thu, May 17, 2012 at 9:34 PM, Shellman, David dave.shell...@te.com wrote: ** Pat, Not sure I understand this statement But with the possibility of the takeover shredding the whole BMC line should make you shudder . I really hope he fails Dave On May 17, 2012, at 9:16 PM, Pat Zandi remedy...@gmail.com wrote: ** It is sad that they cannot make one. But with the possibility of the takeover shredding the whole BMC line should make you shudder . I really hope he fails: then making one might become a reality I would like one too Sent from my iPhone On May 17, 2012, at 20:01, Jason Miller jason.mil...@gmail.com wrote: ** Although being Java based could the Windows files be used in Linux? I am pretty sure I have seen people mention they are using Dev Studio on Linux. Jason On Thu, May 17, 2012 at 3:15 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** There isn't one for Linux.. the client tools are developed for Windows.. There used to be unix based client tools about a decade ago which were discontinued on account of a thin user base for them.. Joe From: Anthony Jurado Jr Sent: Thursday, May 17, 2012 1:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: dev studio for linux? ** Hi Folks, I just switched my workstation from Windows to Linux. I don't see a download offering for Developer Studio for Linux. Am I missing something? Note that the platform listed at the product name is Linux, but the platform listed for AR System Clients ... is Windows. Is there anyone out there running Dev Studio on Linux? 39673374.gif Many thanks in advance, Tony Jurado Release Manager, Services Engineering IBM Security Services _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Where is procedure for inactivating a Remedy User?
Happy Friday to all! I’m trying to understand how to “correctly” inactivate a user in ITSM 7.6.03 – who was a Support Person and has a lot of Knowledge articles etc. assigned to them. I can’t find documentation on that. Anyone have the procedure? or know where it is? or if there is one available from BMC? Thank you for any help! PS: The reason is, we’ve found that Articles that are Assigned To this old user cannot be ‘retired’ by current users with Knowledge Admin / Knowledge User permissions. (The old user is still ‘enabled’ but has been changed to a Non-Support Staff and all permissions were removed, - I assume there were problems actually setting this old user to ‘Offline’… ) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Where is procedure for inactivating a Remedy User?
That’s a good observation.. I had not noticed that users that had lost access to the system permanently would hold their KB’s as hostage (literally).. I have not heard of any standard guidelines for this, but a good way to start might be running a report of all tickets (of all kinds) requested or assigned to that user, have been either reassigned or closed and reopened by another user as is appropriate, which includes the KB’s... Joe From: Nancy Tietz Sent: Friday, May 18, 2012 9:56 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where is procedure for inactivating a Remedy User? ** Happy Friday to all! I’m trying to understand how to “correctly” inactivate a user in ITSM 7.6.03 – who was a Support Person and has a lot of Knowledge articles etc. assigned to them. I can’t find documentation on that. Anyone have the procedure? or know where it is? or if there is one available from BMC? Thank you for any help! PS: The reason is, we’ve found that Articles that are Assigned To this old user cannot be ‘retired’ by current users with Knowledge Admin / Knowledge User permissions. (The old user is still ‘enabled’ but has been changed to a Non-Support Staff and all permissions were removed, - I assume there were problems actually setting this old user to ‘Offline’… ) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Where is procedure for inactivating a Remedy User?
I just now submitted the question to BMC support to see what they say about it. I’ll let the list know. A system like this should have a procedure defined for support users moving on to greener pastures, in my opinion. I’ve heard other people here have had to Manually re-assign tickets to themselves from a person who was leaving. That doesn’t seem right. Also the old user for Knowledge documents really accumulated a lot of them! 400 - So he will live on, perpetually assigned to Knowledge Articles that have outdated instructions…. (I’m kidding!) The error message (non-admin) KM users get is ARERR 170083, and I found the filter that calls it via ARUtilities. I’ve looked at the articles in ARUtilitiesSQL and found 20+ fields that include the old user’s LoginID or Full Name in the RKM form! So it seems like a bad idea to use an Escalation or SQL to update those fields to another users loginid/name. Thanks! *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Friday, May 18, 2012 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Where is procedure for inactivating a Remedy User? ** That’s a good observation.. I had not noticed that users that had lost access to the system permanently would hold their KB’s as hostage (literally).. I have not heard of any standard guidelines for this, but a good way to start might be running a report of all tickets (of all kinds) requested or assigned to that user, have been either reassigned or closed and reopened by another user as is appropriate, which includes the KB’s... Joe *From:* Nancy Tietz nti...@umich.edu *Sent:* Friday, May 18, 2012 9:56 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Where is procedure for inactivating a Remedy User? ** Happy Friday to all! I’m trying to understand how to “correctly” inactivate a user in ITSM 7.6.03 – who was a Support Person and has a lot of Knowledge articles etc. assigned to them. I can’t find documentation on that. Anyone have the procedure? or know where it is? or if there is one available from BMC? Thank you for any help! PS: The reason is, we’ve found that Articles that are Assigned To this old user cannot be ‘retired’ by current users with Knowledge Admin / Knowledge User permissions. (The old user is still ‘enabled’ but has been changed to a Non-Support Staff and all permissions were removed, - I assume there were problems actually setting this old user to ‘Offline’… ) _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Where is procedure for inactivating a Remedy User?
I think this question may be a troll… One big logic flaw here --- Is there any pasture more green than the support desk? :) Have a great Friday!!! (Sidenote: outside my window at street level - is a food car -- labeled bacon trolley -- - it is already a great Friday) -John On Fri, May 18, 2012 at 10:04 AM, Nancy Tietz nti...@umich.edu wrote: ** I just now submitted the question to BMC support to see what they say about it. I’ll let the list know. A system like this should have a procedure defined for support users moving on to greener pastures, in my opinion. I’ve heard other people here have had to Manually re-assign tickets to themselves from a person who was leaving. That doesn’t seem right. Also the old user for Knowledge documents really accumulated a lot of them! 400 - So he will live on, perpetually assigned to Knowledge Articles that have outdated instructions…. (I’m kidding!) The error message (non-admin) KM users get is ARERR 170083, and I found the filter that calls it via ARUtilities. I’ve looked at the articles in ARUtilitiesSQL and found 20+ fields that include the old user’s LoginID or Full Name in the RKM form! So it seems like a bad idea to use an Escalation or SQL to update those fields to another users loginid/name. Thanks! *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Friday, May 18, 2012 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Where is procedure for inactivating a Remedy User? ** That’s a good observation.. I had not noticed that users that had lost access to the system permanently would hold their KB’s as hostage (literally).. I have not heard of any standard guidelines for this, but a good way to start might be running a report of all tickets (of all kinds) requested or assigned to that user, have been either reassigned or closed and reopened by another user as is appropriate, which includes the KB’s... Joe *From:* Nancy Tietz nti...@umich.edu *Sent:* Friday, May 18, 2012 9:56 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Where is procedure for inactivating a Remedy User? ** Happy Friday to all! I’m trying to understand how to “correctly” inactivate a user in ITSM 7.6.03 – who was a Support Person and has a lot of Knowledge articles etc. assigned to them. I can’t find documentation on that. Anyone have the procedure? or know where it is? or if there is one available from BMC? Thank you for any help! PS: The reason is, we’ve found that Articles that are Assigned To this old user cannot be ‘retired’ by current users with Knowledge Admin / Knowledge User permissions. (The old user is still ‘enabled’ but has been changed to a Non-Support Staff and all permissions were removed, - I assume there were problems actually setting this old user to ‘Offline’… ) _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
I need a help in some scenario
Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Where is procedure for inactivating a Remedy User?
Hi, Data Wizard might help Search data wizard in object browser You can search for the login id in all ITSM module referene and update the same Only drawback is it is very slow regards Ravi Rai Date: Fri, 18 May 2012 10:12:42 -0500 From: john.sundb...@kineticdata.com Subject: Re: Where is procedure for inactivating a Remedy User? To: arslist@ARSLIST.ORG ** I think this question may be a troll… One big logic flaw here --- Is there any pasture more green than the support desk? :) Have a great Friday!!! (Sidenote: outside my window at street level - is a food car -- labeled bacon trolley -- - it is already a great Friday) -John On Fri, May 18, 2012 at 10:04 AM, Nancy Tietz nti...@umich.edu wrote: ** I just now submitted the question to BMC support to see what they say about it. I’ll let the list know. A system like this should have a procedure defined for support users moving on to greener pastures, in my opinion. I’ve heard other people here have had to Manually re-assign tickets to themselves from a person who was leaving. That doesn’t seem right. Also the old user for Knowledge documents really accumulated a lot of them! 400 - So he will live on, perpetually assigned to Knowledge Articles that have outdated instructions…. (I’m kidding!) The error message (non-admin) KM users get is ARERR 170083, and I found the filter that calls it via ARUtilities. I’ve looked at the articles in ARUtilitiesSQL and found 20+ fields that include the old user’s LoginID or Full Name in the RKM form! So it seems like a bad idea to use an Escalation or SQL to update those fields to another users loginid/name. Thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, May 18, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Where is procedure for inactivating a Remedy User? ** That’s a good observation.. I had not noticed that users that had lost access to the system permanently would hold their KB’s as hostage (literally).. I have not heard of any standard guidelines for this, but a good way to start might be running a report of all tickets (of all kinds) requested or assigned to that user, have been either reassigned or closed and reopened by another user as is appropriate, which includes the KB’s... Joe From: Nancy Tietz Sent: Friday, May 18, 2012 9:56 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where is procedure for inactivating a Remedy User? ** Happy Friday to all! I’m trying to understand how to “correctly” inactivate a user in ITSM 7.6.03 – who was a Support Person and has a lot of Knowledge articles etc. assigned to them. I can’t find documentation on that. Anyone have the procedure? or know where it is? or if there is one available from BMC? Thank you for any help! PS: The reason is, we’ve found that Articles that are Assigned To this old user cannot be ‘retired’ by current users with Knowledge Admin / Knowledge User permissions. (The old user is still ‘enabled’ but has been changed to a Non-Support Staff and all permissions were removed, - I assume there were problems actually setting this old user to ‘Offline’… ) _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John SundbergKinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem in ITSM 7.1
Sagar, Check if log is enabled on the user tool I have seen this in past when log was enabled tool was crashing. Disable all logs and try it might help regards ravi rai Date: Fri, 18 May 2012 13:14:51 +0530 From: kommuvidyasa...@gmail.com Subject: Problem in ITSM 7.1 To: arslist@ARSLIST.ORG Hi All, I am using the ITSM 7.1 version with Problem management module. we are facing problem when i am opeing the Problem Investigation form in a search mode when i click the search getting below error. I have attached error message screen shot(ERROR:BMC Remedy User Application has encountered a problem and needs to close .we are sorrorryfor the inconvenience) when i click to don't send my applcation is close from the user tool. Could you please guide me how to fix this issue. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Cleaning Special Characters from a Character Field
Hi,
I agree that RegEx is handy, but if you can avoid plugins, it might be
worth considering.
Designing the workflow as a service-call fixes the problem with having to
write the same workflow multiple times. It is almost the same syntax as
calling a filter plugin.
In this specific instance, where you have a specific set of characters to
match, I think that it would be better to skip the RegEx-plugin.
Best Regards - Misi, RRR AB, http://rrr.se
I wrote the regex plugin because I had a set of requirements that workflow
could not address. We would get bad characters, and I needed to whitelist
the characters that could be used and where in the string they could be
used. The Java regex capabilities were a good fit. They let you look
for occurrence counts, use anchors, etc. In my case, I needed to
whitelist
the characters that were allowed in the string. I could not conceive a
way
of doing this in workflow, short of pulling evaluating each character in
the string individually. This was inefficient and difficult to maintain,
so I opted for the plugin.
I started finding that there were many things I could do with the regex
capabilities that workflow is just a pain in the rear to do. For example,
if I want to allow phone numbers on one of several formats, or I want IP
addresses to be valid and not have leading zeroes in the octets, or I want
a valid email address format. For example:
Email
Address:
^[_A-Za-z0-9-]+(\.[_A-Za-z0-9-]+)*@[A-Za-z0-9]+(\.[A-Za-z0-9]+)*(\.[A-Za-z]{2,})$
IP
Address:
^([01]?\d\d?|2[0-4]\\d|25[0-5])\.([01]?\d\d?|2[0-4]\d|25[0-5])\.([01]?\d\d?|2[0-4]\d|25[0-5])\.([01]?\d\d?|2[0-4]\d|25[0-5])$
Letters a to z, A to Z, 0 to 9, (comma), and (dash) are
allowed: ^[a-zA-Z0-9-,/\\]+$
Letters a to z, A to Z, 0 to 9, space, and - are allowed but space is not
allowed at the beginning or end of the string: ^[^ ][a-z A-Z0-9-]+[^ ]$
Just to name a few. The way I wrapped the plugin, I have a repository of
evaluations I can perform and I can reuse those wherever they are needed,
and I can modify the evaluation and it is instantly used in all places
that
need to use that evaluation. In workflow, this would be problematic to
maintain because it would mean modifying workflow in many places to
account
for a single evaluation I was doing in many places. It means finding all
the places, making sure the workflow is modified properly, and that is
just
time consuming and the next poor sap who comes along doesn't have much of
a
chance of getting it right.
Along this train of thought, it would be nice if I could define the
pattern
in the field properties, similar to the way $MENU$ works, but instead of
using the menu for validation, use the regex from the repository. If that
were the case, there would be no workflow to write to validate input, just
define and reuse the regex.
Axton Grams
On Thu, May 17, 2012 at 3:24 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
You can do this with normal filters as well, even if it will be a little
bit slower.
I like the Service functionality, and would create a simple
Display-only-form with two fields Dirty and Clean and two filters:
FLTR 1:
Run If: ('Dirty' LIKE [A-Za-z 0-9.,\?!#$%^*()_=+/;:|}{[`~-]% OR
'Dirty' LIKE ]%)
Set-Fields: Clean = $Clean$ + LEFTC($Dirty$, 1)
FLTR 2:
Run If: ('Dirty' LIKE _%)
Set-Fields: Dirty = SUBSTRC($Dirty$, 1)
Goto: 1
Just call your Service with Dirty as input and Clean as output.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Thank you Axton! We'll give it a go.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, May 16, 2012 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field
** Here is a very simple Java plugin to get you started (38 lines of
code).
The plugin accepts 2 parameters; a regex and a value, and returns
true/false
on whether the string conforms to the regex. You can extend or modify
this
to perform a conversion instead of doing a comparison.
import java.util.ArrayList;
import java.util.List;
import java.util.regex.Matcher;
import java.util.regex.Pattern;
import java.util.regex.PatternSyntaxException;
import com.bmc.arsys.api.ARException;
import com.bmc.arsys.api.Value;
import com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPlugin;
import com.bmc.arsys.pluginsvr.plugins.ARPluginContext;
public class Regex extends ARFilterAPIPlugin {
/**
* @param context ARPluginContext provided by the plugin
server.
Re: Problem in ITSM 7.1 - friday
we are facing problem when i am opeing the Problem Investigation form I would expect to see a problem when i ooen the PBM Inveastgation form and not an incident :-) On 18 May 2012 08:45, vidyasagar kommu kommuvidyasa...@gmail.com wrote: Hi All, I am using the ITSM 7.1 version with Problem management module. we are facing problem when i am opeing the Problem Investigation form in a search mode when i click the search getting below error. I have attached error message screen shot(ERROR:BMC Remedy User Application has encountered a problem and needs to close .we are sorrorryfor the inconvenience) when i click to don't send my applcation is close from the user tool. Could you please guide me how to fix this issue. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Product Catalog
Hi, I installed AR System 7.6.4 Windows and would like to install the product catalog and all the updates. I went to the EPD website to download the files needed. I found the following files: / prerequisite patch 1, product catalog data / product catalog update April 1 / product catalog update Jan 1 / prerequisite Patch 1 Window product catalog data / prerequisite Patch 2 Window product catalog data How to you know what order to install the files? I could not find instructions in regard to the order. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
It was very confusing to me as well. Why they could not just have one file to load is beyond me! 1) New Install 2) Patch Install Too easy! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, May 18, 2012 1:25 PM To: arslist@ARSLIST.ORG Subject: Product Catalog ** Hi, I installed AR System 7.6.4 Windows and would like to install the product catalog and all the updates. I went to the EPD website to download the files needed. I found the following files: / prerequisite patch 1, product catalog data / product catalog update April 1 / product catalog update Jan 1 / prerequisite Patch 1 Window product catalog data / prerequisite Patch 2 Window product catalog data How to you know what order to install the files? I could not find instructions in regard to the order. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Get your Free WWRUG Admission Here - (WWRUG12 - Submissions Update)
Ok, 'Listers. Here is a set of three new topics received this week that are likely to be accepted by the board.One is from our long time friend and creator of the RemMail product - Doug Tanner, another is from a frequent contributor to the list, Nathan Aker. Our list of topics is shaping up nicely (and early - this time), but we only have until July 1st to receive your topics. Just remember if your topic gets accepted, you get FREE admission to the WWRUG12 Conference this year. For those of you who have emailed me with questions about exactly what to say and how long to make your initial submission, here are some great samples. If you don't know how to manage your submissions, you can use this portal (using our Mid-Tier and ARSystem) www.wwrug.org/register (for creating your account to manage submissions, it does NOT register you for the conference). The following submission has been made by Douglas Tanner from Compass Group. Topic Details Topic: Advanced Email processing with the ARS Email Engine Abstract: How to leverage the ARS system email engine. Synopsis: Read 30+ email boxes processing 10,000+ emails daily. Sending and receiving in/out of 15 custom applications. Filtering incoming email - spam, out of office, etc. Control assignments based on subject, mailbox and keywords. (More to come - this is a placeholder) Thanks, Doug Technical Skill Level: Intermediate Classification: Case Study Categorization: AR System - Core Specification: Technical The following submission has been made by Brian Pancia from Finity IT. Topic Details Topic: Don't Look At My Stuff - Multi-Tenancy, Data Segregation, and Row Level Access Abstract: Exploring the BMC Remedy ITSM capabilities for data segregation. Synopsis: Exploring the BMC Remedy ITSM capabilities for data segregation. - Using Multi-Tenancy - How out of box permissions work in the ITSM Suite - Setting up parent/child groups - Customizing the ITSM Suite to support ad hoc access control Technical Skill Level: Intermediate Classification: Education Categorization: ITSM Specification: Technical The following submission has been made by Nathan Aker from McAfee. Topic Details Topic: ITBM ITSM Architecture Overview, Integration, and Lessons Learned Abstract: In this session you will learn how the ITBM and ITSM modules are integrated with one another and what items you should consider when deploying ITBM with ITSM Synopsis: The session will cover: * ITSM/ITBM Suite Overview * ITSM/ITBM Base Technologies * ITSM/ITBM Integration Points * ITSM/ITBM Data Exchanged * Combined Implementation Lessons Learned * Questions/Discussion Technical Skill Level: Intermediate Classification: Product Categorization: Other Specification: Technical Phil Bautista, WWRUG12 Advisory Board 512-731-0304 Social - http://www.facebook.com/phil.bautista http://www.facebook.com/phil.bautista Business - http://www.linkedin.com/in/philbautista http://www.linkedin.com/in/philbautista WWRUG12 - http://www.wwrug11.com/contact_phil.html http://www.wwrug12.com/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
