Issue With Exchange Server - 2010

2012-08-19 Thread Suresh Loganathan
Guys,

I need your help. We have migrated the exchange server from 2007 to 2010
and Settings has been changes as per Exchange peoples. We have tested via
test tickets through email. ticket has been created. but, remedy not
responding the remedy notification. That Means, REQ ID related info is not
triggered to the requester. Please advice.


Regatds,

Suresh Loganathan

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Re: 6-8 project - Remote

2012-08-19 Thread Doug Blair
LJ,

That would be:

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

I've also always admired that last line. It's been an effective meeting closer 
more that once ;-)


On Aug 17, 2012, at 10:48 AM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 I don't remember who on the list I stole this from, but I use it ALL the time
 
 Good, Fast, Cheap.  Pick Two.
 



Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004

BMC/Remedy Skilled Professional
ITILv3


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Re: ARS generational logging

2012-08-19 Thread Goodall, Andrew C
May be Doug or David can explain why this option (Max-Log-History) is not 
documented or added as an available parameter on the Server Information Log 
tab, I do know it works :) as provided by BMC engineering to me this last week. 

In my opinion the original overwrite functionality of log was not well thought 
out, especially for those sql and filter logs - Max-Log-History works much 
better.

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Saturday, August 18, 2012 12:45 PM
To: arslist@arslist.org
Subject: Re: ARS generational logging

Hi,

I have gone through the 7.6.04 config guide, where ar.cfg/conf is explained.

There are no such thing as a Max-Log-History option!

The Max-Log-File-Size is there though, and this option has been around for
a very long time. I checked the doc for version 4.5, and it is in there.

Just specify the number of bytes you want in your log, and when the system
fills that up, it will start overwriting the file from the beginning
again.

And no, this does not apply to arerror.log.

All log files can be rotated though. But there is no built in
functionality for this.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyse your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 I don't think so - but that would have been nice.

 I say that because the max log file parameter doesn't seem to apply to
 arerror.log so I don't expect this to either. L



 Regards,



 Andrew C. Goodall

 Software Engineer

 Development Services

 ago...@jcpenney.com

 jcpenney

 6501 Legacy Drive

 Plano, TX 75024

 jcp.com



 From: Action Request System discussion list(ARSList)
 [mailto:arslist@arslist.org] On Behalf Of Axton
 Sent: Friday, August 17, 2012 5:48 PM
 To: arslist@arslist.org
 Subject: Re: ARS generational logging



 **

 Any chance that applies to the arerror log too?

 On Aug 17, 2012 5:43 PM, Susan Palmer suzanpal...@gmail.com wrote:

 **

 That's more clear to me now.  We're still at 7.5 so I guess we'll look at
 the next version that comes out for an upgrade hopefully next year.



 Thanks for the info Andrew and Ravi !



 Susan

 On Fri, Aug 17, 2012 at 5:38 PM, Goodall, Andrew C ago...@jcp.com wrote:

 **

 It is going to help so much in working with support. Can't tell you how
 many times a log has been unworkable or useless because it has rolled over
 itself due to the fixed size readable limit, even 0 limit will stop at
 2gb - not that is readable/manageable anyway

 Max-Log-History: 3

 Sql.log - current log

 Sql.001.log  ß oldest generation

 Sql.002.log

 Sql.003.log ß latest generation /rolled log





 Regards,



 Andrew C. Goodall

 Software Engineer

 Development Services

 ago...@jcpenney.com

 jcpenney

 6501 Legacy Drive

 Plano, TX 75024

 jcp.com



 From: Action Request System discussion list(ARSList)
 [mailto:arslist@arslist.org] On Behalf Of Susan Palmer
 Sent: Friday, August 17, 2012 5:21 PM
 To: arslist@arslist.org


 Subject: Re: ARS generational logging



 **

 Hi Andrew,



 Not sure what 'generational' logging is.  Are you referring to a rolling
 log, where you could set a max and then oldest entries drop off when the
 max size is reached to make room for new entries?  That would be great to
 have some logs continually running for those unexpected times when you'd
 like to look at something that happened but the logs weren't on.



 Regards,

 Susan

 On Fri, Aug 17, 2012 at 10:16 AM, Goodall, Andrew C ago...@jcp.com
 wrote:

 **

 I've been wanting generational logging in ARS for a long time.

 I just learned that is now available with a new ar.cg parameter
 Max-Log-History



 I don't know when this was implemented, maybe it was with 7.6.x but I wish
 BMC would have advertised this to admins or made this accessible on the
 Server Information Tab.

 e.g. Max-Log-History: 20



 Regards,



 Andrew C. Goodall

 Software Engineer

 Development Services

 ago...@jcpenney.com

 jcpenney

 6501 Legacy Drive

 Plano, TX 75024

 jcp.com




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