Re: SRM assign to submitter for On Behalf Of
Hi, the Coordinator is configured on the SRD and set through workflow when the request is submitted, so you would need to bypass this workflow to set the Coordinator to someone other than the configured value. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 07 September 2012 21:00 To: arslist@ARSLIST.ORG Subject: Re: SRM assign to submitter for On Behalf Of ** I haven't done that, but at least with an advanced interface form I believe that may be one of the (undocumented) things you can push to. I have an AIF that has some fields exposed to populate the Customer fields, so on this specific request anyone that has access to it can submit it on behalf of anyone else with a People record, bypassing the normal On Behalf Of functionality and permissions. Thanks, Shawn Pierson Remedy Developer | Energy Transfer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email Engine Hanging
I was wondering if keeping every email that has ever been sent on a system that is 4 years old with thousands of emails every day would decrease email performance? Teresa In a message dated 9/7/2012 07:22:29 P.M. Central Daylight Time, hbr4...@gmail.com writes: I have seen this on many versions. Enable email logging and look for a couple of items. 1. Does the mail box your picking up from have a large number of emails to be picked up? 2. Is the engine hanging on a type of email, maybe with large attachments? 3. How much memory do you have on the server, how much is allocated for the java process that the engine is using? 4. Before you kill the engine, are you looking at the memory that it's using? In the past I have seen three main reasons for the hanging of the engine: Memory, bad email message (that could not be processed, like an encrypted message), to many messages to be picked up (if you are using inbound emails).. Remember logging will help. Good luck and take care of you kidneys, Howard Sent from one of Howard's iPads On Sep 7, 2012, at 5:25 PM, Randeep Atwal ratwals...@gmail.com wrote: Running a query (monitoring tools usually have a db row count monitor) of the oldest unsent message greater than x minutes ago is a way to understand if it's hung and automate a restart. Sent from my BlackBerry device on the Rogers Wireless Network -Original Message- From: Boyd, Rebecca boy...@wfu.edu Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 7 Sep 2012 16:48:37 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Email Engine Hanging We run a PowerShell script which looks for error in the stderr.out log. On Fri, Sep 7, 2012 at 2:23 PM, Karthik karthik...@gmail.com wrote: ** Did you check if performance of remedy was good when the email engine was hung? Sometimes when the performance is not stable it tends to hang. Also, are there any errors in the stderr.out log file? Regards, Karthik On Sep 7, 2012 11:16 PM, Leonard Johnson leonard.john...@accenture.com wrote: hey all, Every now and then our email engine hangs (hasnt everyone's?). Starting and stopping this will get emails going again but I am wondering if anyone has used ProactiveNet or other monitoring to catch this when it happens. Since the email Engine service is still showing as running, I can't really use that for monitoring. Any idea of what log or method I can use to proactively catch this prior to customers calling to say they arent getting their notifications? I haven't dug very deep on this yet but this is always the place I find the right answers and putting it out to you all first. Thanks for any input. LJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM assign to submitter for On Behalf Of
I am wondering why do you need to do that? This doesn't even align with the tool/roles. Provided you can set the assignment of the Coordinator, that means you will grant everyone in your organization the Service Request Coordinator role. I assume that anyone can request on behalf of anyone in your environment. Usually, the coordinator should be a member of the Service Desk, a member of the fulfillment group that the request is going to or a special group with the coordinator role that is specifically responsible to oversea and/or monitor the request from end to end ensuring its completing and integrity. Moe From: Pierson, Shawn [mailto:shawn.pier...@sug.com] Sent: Friday, September 07, 2012 4:00 PM Subject: Re: SRM assign to submitter for On Behalf Of ** I haven't done that, but at least with an advanced interface form I believe that may be one of the (undocumented) things you can push to. I have an AIF that has some fields exposed to populate the Customer fields, so on this specific request anyone that has access to it can submit it on behalf of anyone else with a People record, bypassing the normal On Behalf Of functionality and permissions. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Friday, September 07, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: SRM assign to submitter for On Behalf Of ** Hello all, Best wishes for a lovely weekend! Until then however, I was wondering if anyone has some ideas on how to set the 'Coordinator' for a Service Request to the submitter of the request. It seems like this would be a standard option, that if you are going to submit a request on behalf of a customer, you would be the coordinator for that request. Has anyone pursued this? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email Engine Hanging
It would not slow the email engine, however, the logic in the arsystem could be impacted. We only save 30 days back and saw a little performance bounce. Enjoy the weekend Howard Sent from my iPhone 4 On Sep 8, 2012, at 11:15 AM, Teresa Fannin teresasfan...@aol.com wrote: ** I was wondering if keeping every email that has ever been sent on a system that is 4 years old with thousands of emails every day would decrease email performance? Teresa In a message dated 9/7/2012 07:22:29 P.M. Central Daylight Time, hbr4...@gmail.com writes: I have seen this on many versions. Enable email logging and look for a couple of items. 1. Does the mail box your picking up from have a large number of emails to be picked up? 2. Is the engine hanging on a type of email, maybe with large attachments? 3. How much memory do you have on the server, how much is allocated for the java process that the engine is using? 4. Before you kill the engine, are you looking at the memory that it's using? In the past I have seen three main reasons for the hanging of the engine: Memory, bad email message (that could not be processed, like an encrypted message), to many messages to be picked up (if you are using inbound emails).. Remember logging will help. Good luck and take care of you kidneys, Howard Sent from one of Howard's iPads On Sep 7, 2012, at 5:25 PM, Randeep Atwal ratwals...@gmail.com wrote: Running a query (monitoringtools usually have a db row count monitor) of the oldest unsent message greater than x minutes ago is a way to understand if it's hung and automate a restart. Sent from my BlackBerry device on the Rogers Wireless Network -Original Message- From: Boyd, Rebeccaboy...@wfu.edu Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 7 Sep 2012 16:48:37 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Email Engine Hanging We run a PowerShell script which looks for error in the stderr.out log. On Fri, Sep 7, 2012 at 2:23 PM, Karthik karthik...@gmail.com wrote: ** Did you check if performance of remedy was good when the email engine was hung? Sometimes when the performance is not stable it tends to hang. Also, are there any errors in the stderr.out log file? Regards, Karthik On Sep 7, 2012 11:16 PM, Leonard Johnson leonard.john...@accenture.com wrote: hey all, Every now and then our email engine hangs (hasnt everyone's?). Starting and stopping this will get emails going again but I am wondering if anyone has used ProactiveNet or other monitoring to catch this when it happens. Since the email Engine service is still showing as running, I can't really use that for monitoring. Any idea of what log or method I can use to proactively catch this prior to customers calling to say they arent getting their notifications? I haven't dug very deep on this yet but this is always the place I find the right answers and putting it out to you all first. Thanks for any input. LJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
