RESOLVED: Data Management Tool in version 8 replaced by Atrium Integrator
Hi, Finally, I found what the issue was (and please don't laugh). The status gets updated by an escalation and I left them disabled after running the initial installation scripts. So enabling escalations fixed the issue. Thanks for your help and detailed information on how the data import works now. I have learnt a great deal more about it in the process. Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: 13 October 2012 08:41 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool in version 8 replaced by Atrium Integrator Hi, have you configured the CAI Plugin? https://docs.bmc.com/docs/display/public/itsm80/Configuring+the+CAIPluginRegistry+form The other thing to check is the NGIE:Config form to ensure all the configurations are correct. Cheers Carl http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: 11 October 2012 12:28 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool in version 8 replaced by Atrium Integrator Hi Carl, Really appreciate your help. I have so far tried Company and People upload and both got stuck on the Load step remaining in status of In Progress. I found that the data is in fact present in staging forms, which would explain why directories do not contain any RESULT files with errors. After more digging, I found records in form DMT:SYS:SequencingEngine that relate to steps in the job. If I manually updated the first step from In Progress to Completed, the rest of the steps in the Job are triggered and complete fine. After more investigation, the only thing I can find in the javaplugin.log file is the following entry (set the logging level to DEBUG there): Requested thread pool executor not found in pool for pool# : null so returning default thread pool executor pool# : 0 Not sure how/where to configure which thread pool the job should be using (and in fact not sure if the above is in any way relevant to the issue). Only other piece of information I found was that there is a workflow which is meant to set the step status to Completed. It appears to originate from form DMT:ThreadManager (hence the potential connection to the message above?). Any ideas/possible ways to further investigate would be greatly appreciated. Thanks Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: 09 October 2012 18:41 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool in version 8 replaced by Atrium Integrator Hi, if it did not get past the load, then open the activity (step) and see if there are any errors. If none, you need to check the directory that you have allocated for the initial settings can indeed be written to. There is a test button that may report that it worked, but you need to ensure the directory it creates is there. Also, you need to delete this directory before each test as it tries to re-create it. Under the installation directories, you can find other error logs. If there are no load errors, and there are no other steps completed, it usually indicates the above - no conversion, or conversion hanging whilst loading in the data. When this step runs, you will see the job id created as the directory in the folder specified. It was really picky on the format (UNC) and permissions. I found that you have to cancel these jobs that have hung, and re-create them (there is an option to copy to new once cancelled). I would start at the conversion directory as this is what took a while to get working, but once it did it all ran fine - apart from formatting errors and validation etc. This loader appears to be a much more comprehensive validation tool. Other errors you may see is the steps throwing an error but no description. I have worked out these to be mainly records that already exist in the system, but no actual report raised (you can see these from the staging forms). Cheers Carl http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: 09 October 2012 16:22 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool in version 8 replaced by Atrium Integrator Carl, Thanks for the detailed description of the process. Managed to figure most of it, but pointer to how to troubleshoot will definitely be useful as I am at the moment stuck with the Load step In Progress and nothing else happening (using BMC People template). Checked the arcarte.log file on the server and it reported the job as started and completed with no errors within a couple of seconds, but the step still sits in the In Progress status and there appears no way to move it forward. Same with the job
Re: Remedy AIE Question
Well, I tried including a space character after the sign, but no help. I'm going to try using a temporary file instead of a pipe inside the .bat file and see if that helps. I may also check the Windows service to see if there's a way to allow the service to write to the console - perhaps I'll be able to get a glimpse of the command being run and get a hint that way. Will keep everyone updated. --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Monday, October 08, 2012 16:12 To: arslist@ARSLIST.ORG Subject: Re: Remedy AIE Question ** Thanks, Shafqat - I'll try with adding the space after the sign. I do need to use though; to keep a running log of files that were processed (filename.ext is replaced frequently, and the log file keeps track of the date/time size of each file). If necessary I'll 'touch filename.log' to create the file for appending. You're right that the exit command shouldn't be needed, but some of my testing resulted in AIE creating the file, but never exiting cmd.exe. The result was that the first run of the AIE exchange would work, but second and subsequent runs failed because the file was still locked open by the orphaned cmd.exe. Also a new orphan cmd.exe was created each time the exchange ran, which is very bad. It should work without forcing c:\windows\system32 into the path, and when I get this running I'll try removing the line from the .bat file. Until that time I'll leave it in and hope it doesn't hurt anything. Thanks Again, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Monday, October 08, 2012 12:34 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy AIE Question ** Hi try dir c:\temp | find filename.ext c:\temp\filename.log is append, sometimes if the file does not exist The append fails, I have no idea why. also for some weird reason the space matters. The command will run fine from a DOS prompt but will fail if run from within Remedy. Also since you are uisng the /c option, you don't need the exit at The end. windows\system32 is always in the global path so you do not need to set that, also since you are running the bat file from within Remedy, it does not set the path anyway. Shafqat Ayaz From: Longwing, LJ CTR MDA/IC lj.longwing@mda.milmailto:lj.longwing@mda.mil To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Monday, October 8, 2012 2:28 PM Subject: Re: Remedy AIE Question Phil, I assume you have executed the batch file with the same command line without issue? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Monday, October 08, 2012 7:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy AIE Question ** Good Day, All: I'm having trouble with an AIE job and am hoping someone else may have run into this issue. I'm trying to use the process| feature to set a field with the return value of an external process. Really I'm not interested in the return value, I just want the process to run. The process is c:\windows\system32\cmd.exe /c c:\temp\filename.bat and the contents of the .bat file are: set Path=C:\Windows\System32;%Path% dir c:\temp | find filename.ext c:\temp\filename.log exit That's it - pretty darn simple. So the data field mapping in AIE is process|c:\windows\system32\cmd.exe /c c:\temp\filename.bat . The AIE exchange runs successfully, but nothing is logged to the file. There's no indication of any failure in the AIE debug logs. Any thoughts on what I could try? Thanks, --Phil Phil Murnane, Principal Consultant Windward IT Solutions, Service Management Practice Email: pmurn...@windwardits.commailto:pmurn...@windwardits.com Mobile: +1-703-896-6435 Web:www.WindwardITS.comhttp://www.WindwardITS.com http://www.windwardits.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JOB VACANCY
Thanks Alan. I will. Jewel S. Turner Senior Technical Recruiter InfoPro Incorporated 703-226-2561 (Direct line) www.infopro.nethttp://www.infopro.net/ ABOUT US InfoPro is a CMMI Level 3 certified; woman owned prime federal contractor located in Mclean, VA area. In business since 1989, we are recognized as an up and coming mid-tier IT service company and have been providing advanced information technology (IT) services to government agencies and private businesses nationwide. From strategic planning to agile software development and harvesting client’s ERP investments, InfoPro is your complete source for technology solutions that endure and evolve. We take pride in the fact we have a technically friendly environment that encourages and offer opportunities for professional growth and development. We offer excellent benefits, paid parking, competitive salaries, and a balance between career and personal time. Yes, we believe that there is life outside of work! We are always on the lookout for exceptional people who share our ambition for themselves as well as our dedication to our customers. If that sounds like you, we strongly encourage you to check out our career opportunities and apply online at http://www.infopro.net/careers/jobsearch.aspx https://infoprocareers.silkroad.com/ .http://www.infopro.net/careers/jobsearch.aspx From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Saturday, October 13, 2012 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: JOB VACANCY ** thanks-started on Remedy proj at Quantico Va, pls keep intouch! From: Jewel Turner jtur...@infopro.net To: arslist@ARSLIST.ORG Sent: Friday, October 12, 2012 10:28 AM Subject: JOB VACANCY For details about this opening, please email jtur...@infopro.netmailto:jtur...@infopro.net. TalentServiceIntegrity These three words tell you why InfoPro should be your employer of choice. We believe that our people are the reason for our success, and we back this up with a total commitment to the professional and personal success of each and every one of our employees, from entry-level personnel to seasoned experts across all disciplines and business lines. Our compensation and benefits programs are in an elite class in the industry! We are currently looking for a Remedy Developer to support our client in Falls Church, VA. Overview The candidate selected for this position will directly support our client’s Program Office’s Remedy project. The project involves analysis, process management support, and the development of Remedy solutions using ITSM 6.0 applications, ARS 6.3 and the migration of Remedy to the BMC Remedy ITSM suite (Version 7.6.04). The ideal candidate demonstrates the ability to identify, assess, and articulate various implementation options and techniques during project planning, development, and implementation activities. Candidate must demonstrate the ability to recommend, and ultimately implement, the successful and cohesive completion of assigned projects. This activity will require enough technical and business process exposure to properly articulate the appropriate approach, risk and issues on assigned projects. Duties and Responsibilities: •Responsible for successfully developing project implementations requiring integration with technical teams across organizations. •Provide ITIL expertise and assist in establishing Help Desk and Asset Management processes •Document and analyze user and functional requirements and translate into technical requirements •Build test cases, document developer guides, training guides, quick reference guides, user guides, support guides etc. •Support any Remedy administration work and management work as required •Application development, implementation and maintenance (I.e., near term support of the Remedy Application, version 6.x or higher with migration to 7.6 platform) •ITIL Guidelines and processes •Development, management and maintenance of functional and technical system requirements •Technical writing and documentation management •System and infrastructure architecture and design Required Skills: •Minimum 11 years general IT experience and 4 years Remedy development experience on versions 7.5 and beyond; experience with prior versions is desired •Experience with BMC ITSM v7.6.04 components, modules, and related skills: -Experience with the installation and configuration ARS and ITSM in UNIX environment (preferably LINUX) -CMDB 2.1 experience; should be able to create and customize classes as wells as understand the CDM and its relationships -Configuration and customization of the Asset Management Module -Configuration of the Service Request Module (SRM) -Configuration and customization of the Service Desk: Incident Module -Configuration of the Service Level
Announcing Kinetic Calendar 2.0 -- free drinks at WWRUG
Kinetic Data is excited to be attending WWRUG12!!! WWRUG has always been an excellent event for us, allowing us to connect with our customers, prospects and partners in a high energy event. This year - we are announcing Kinetic Calendar 2.0. With this release - we bring data from multiple data sources together in one view, enabling IT scheduling decisions to be made faster and more accurate than ever before. Now you can view your BMC Change Management activity crossed with your Microsoft Exchange employee's schedule data in real-time. Stop by our booth at WWRUG12 and find out more!!! Now, for a bit of fun... (I am quite excited about this. With this release there is now ZERO changes to your BMC Remedy system. The entire configuration is held in config files on the web-server and outside of BMC Remedy. As a result - it is much faster, easier, and safer than ever to install Kinetic Calendar.) Check out this 2:20 video on how to install Kinetic Calendar... http://community.kineticdata.com/40_Kinetic_Calendar/Solutions/How_to_Install_Kinetic_Calendar_2.0 Call to action... Kinetic Calendar has a built in 30 day free license... If you install Kinetic Calendar 2.0 against your BMC Remedy or Microsoft Exchange system and stop by our booth with your laptop: I will buy you a drink at WWRUG !!! ***If you are unable to attend WWRUG 1) Install Kinetic Calendar 2) Email me a screenshot of your calendar 3) Nominate somebody who you would like me to buy a drink for - and I will do so For more information on how to config your own custom calendars, theming, etc... check out the documentation. http://community.kineticdata.com/40_Kinetic_Calendar/Documentation/Version_2.0.0 BTW - let me know how long it took to install - my goal is less than 5 minutes. As always, have fun!!! -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Remedy Developer/Adminstrator Position- Full Time, salary + benefits, in Downers Grove,IL- NO TRAVEL
Column Technologies, Inc. is a global technology company dedicated to providing operational enhancement products, services, and solutions to small, mid-size and enterprise organizations, as well as to the public and federal sector. Headquartered in the United Stateshttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, we have over 300 employees around the world, as well as offices in Australiahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, Canadahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, Indiahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, Singaporehttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, South Africahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, and the United Kingdomhttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html. Column's success is sustained by our collaborative business methodology approach that integrates people, process, technology, and support. You can learn more at www.columnit.comhttp://www.columnit.com/ We are hiring an Application Developer/Administrator for our Downers Grove, IL office reporting to the VP of IT Operations. This is a full time position with a generous salary and benefits package. No travel is required. The job description and requirements are below. Candidates must have US Citizenship, Permanent Residency or Green Card status. We cannot provide sponsorship for this role, nor will we consider 1099 or corp to corp. If you are interested, please email me your resume as well as a good time to contact you. Feel free to forward this email to other appropriate candidates. Remedy Application Developer/Administrator Primary Role: The Application developer is responsible for designing, installing, maintaining and supporting BMC Remedy applications. Provide high-level technical support for BMC Remedy systems, creates and maintains documentation, maintains software developing standards, and works projects as needed in order to upgrade to new and/or improved application versions as well as provide new or enhanced functionality as needed. The application developer must be well versed with the application and capabilities of the application for integration and development. The successful candidate should be expertly proficient with Remedy's AR System Server and ISTM Suite tools and development methodology. Secondary Role: Install, configure, and support an organization's BMC Remedy application systems. Maintain and administrate software to include moves, adds and changes. Monitor application to ensure productivity and performance for all system users and perform necessary maintenance to support availability. * Perform tool administration and process configurations - All BMC Remedy applications, Column Remedy applications, as well as any custom applications. * Provide Reports for Remedy systems * Support installation, configuration and maintenance of Development, Test and Production environments. * Maintain and Troubleshoot application and system issues. * Coordinate with Process owners on process updates. * Apply product fixes, hot fixes, patches and configuration changes to support the business processes. * Responsible for design, development, implementation and maintenance of new custom applications and existing application enhancements as may be necessary. * Facilitate the integration of discovery and monitoring tools into the CMDB where appropriate. * Recommend changes to improve systems and configurations, and help determine hardware or software requirements related to such changes. * Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies. * Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to application and related network components, performance, servers and applications. * This position provides advanced technical support for the Remedy system(s) hosted by Column Information Technology department. (Column I.T.) * Provide training and guidance on all aspects of the AR System Server Remedy applications. * Coordinate resolution of issues requiring BMC support. * Other related duties as assigned. List of equipment to be familiar with or will have to utilize: * BMC development tools such as Developer studio * Sniffers, Wireshark * Servers and server applications Skills/Qualifications: * Troubleshooting - Determining causes of operating errors and deciding what to do about it. * Familiar with a variety of the field's concepts, practices, and procedures * Candidate must be a team player and be able to follow processes and procedures. *
Installer hanged up on a fresh install of Ar System 7604 sp3
Hi, I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2, Oracle DB , the installer got hanged up restarting the AR Server Service, their is notting i can see in the install log AR Error or Monitor log. The AR System Service came up with a memory 60MB isn't should be some whee about 500 to 600Mb on a fresh install. Did any came across this kind of issue on a fresh install. At the database level is their any session limit that need to be set at the time of installing AR server? Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Installer hanged up on a fresh install of Ar System 7604 sp3
I had problems with sp 3 as well, but my recommendation is to skip this .. shoot for sp 4.. which is out, just a thought.. On Mon, Oct 15, 2012 at 10:19 AM, Prasad nampally rpnampa...@gmail.comwrote: ** Hi, I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2, Oracle DB , the installer got hanged up restarting the AR Server Service, their is notting i can see in the install log AR Error or Monitor log. The AR System Service came up with a memory 60MB isn't should be some whee about 500 to 600Mb on a fresh install. Did any came across this kind of issue on a fresh install. At the database level is their any session limit that need to be set at the time of installing AR server? Thanks Ravi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Installer hanged up on a fresh install of Ar System 7604 sp3
initially tried using 7604sp4 we had the similar issue, so moved to 7604sp3 but still having the same issue. On Mon, Oct 15, 2012 at 9:31 AM, patrick zandi remedy...@gmail.com wrote: ** I had problems with sp 3 as well, but my recommendation is to skip this .. shoot for sp 4.. which is out, just a thought.. On Mon, Oct 15, 2012 at 10:19 AM, Prasad nampally rpnampa...@gmail.comwrote: ** Hi, I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2, Oracle DB , the installer got hanged up restarting the AR Server Service, their is notting i can see in the install log AR Error or Monitor log. The AR System Service came up with a memory 60MB isn't should be some whee about 500 to 600Mb on a fresh install. Did any came across this kind of issue on a fresh install. At the database level is their any session limit that need to be set at the time of installing AR server? Thanks Ravi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Installer hanged up on a fresh install of Ar System 7604 sp3
I think the minimum java version changed on this as well.. better double check.. the new installers are checking memory and space.. and indeed you need some crazy numbers for the newer versions. .like 9 gig for ITSM / ARS / SRM of ram.. and 2 gig table space, with 1 gig temp space.. minimums.. -- not sure if that helps ya.. On Mon, Oct 15, 2012 at 10:37 AM, Prasad nampally rpnampa...@gmail.comwrote: ** initially tried using 7604sp4 we had the similar issue, so moved to 7604sp3 but still having the same issue. On Mon, Oct 15, 2012 at 9:31 AM, patrick zandi remedy...@gmail.comwrote: ** I had problems with sp 3 as well, but my recommendation is to skip this .. shoot for sp 4.. which is out, just a thought.. On Mon, Oct 15, 2012 at 10:19 AM, Prasad nampally rpnampa...@gmail.comwrote: ** Hi, I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2, Oracle DB , the installer got hanged up restarting the AR Server Service, their is notting i can see in the install log AR Error or Monitor log. The AR System Service came up with a memory 60MB isn't should be some whee about 500 to 600Mb on a fresh install. Did any came across this kind of issue on a fresh install. At the database level is their any session limit that need to be set at the time of installing AR server? Thanks Ravi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Illegal Group Reference error during data import
When I called BMC on Friday they just asked for my Filter, API and SQL logs and said they would get back to me. I imported an ARX file with two good records ato generate the logs. They responded that importing the single bad record I had intially attached to the case caused the error but after importing my record to the Group form they did not get the error; they are still looking at the logs. I tried comparing good failed records in an ARX file but with over 770 fields on the form it proved quite challenging. I found a couple of suspects where the problem records had null fields but once I looked at the full ARC and import log files I found that there were records that imported fine with those same null fields and records that were not null that didn't import. Thanks for the advice, I'll continue to work with Support on this one. I have this nagging feeling that somehow the mismatched ARS versions could be part of the problem but even that doesn't really make sense except that the groups were imported via ARX exports from the same older server. -Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT... Job Opportunity
Please apply online at www.capstonecorp.com Overview: Capstone Corporation is currently seeking a motivated and talented individual who can offer the knowledge, skills, and experience as an Applications Systems Engineer at our client site in College Park, MD. Responsibilities: BMC Suite/Remedy management and customization. Responsible for IT enterprise process metrics and design. Records and stores extensive documentation on development requirements for system components. Develops partnership with end-users to test and debug applications to meet client's needs. Performs all aspects of designing and application development. Provides IT staff training. Basic Qualifications: Bachelor's Degree in Computer Science (or related discipline) or 4 years of equivalent experience. Requires at least 4 years of experience in IT Systems design and possesses knowledge of IT systems architecture. Extensive knowledge in building custom Remedy applications. Sara Heber Capstone Corporation she...@capstonecorp.com www.capstonecorp.com 757-390-8409 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB 7.6.4
Hi, The workaround could be as follows: To restore the job on server A, job can be exported in an .arx file, but in the process of exporting the job, the reconciliation console copies the export information to clipboard and then you need to paste it in a text editor and save it as .arx. In the pdf it is strictly mentioned that, do not use Microsoft notepad it does not save the carriage returns and line feeds (CR+LF) properly this could be the reason for Java.Lang.ArrayOutofbounds Exception. Also while importing we use command: dataimport.bat -x ServerName -u UserName -p Password -a Port -o ImportFile -l LogFile -e 179 -D 4 which has an option of log file, the log file generated while importing can give a better information on this error. HTH -- Regards, Abhilash Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Tuesday, October 09, 2012 11:52 PM To: arslist@ARSLIST.ORG Subject: CMDB 7.6.4 ** ** Hi All, One Sandbox RE job definition is no longer on Server B. Data was replicated from one server to another server, and different people were involved. We have a copy of the same Sandbox RE job definition on Server A. How do you restore this one RE job from Server A to Server B? I know that RE jobs can be exported to a .arx file and then imported. However, the problem is Java.Lang.ArrayOutofbounds Exception 9 errors are preventing the import. The .arx file just opens and does nothing. Do I have to re-create the entire job on Server B (from a copying the RE job on Server A)? If I do re-create the job on Server B, and the RE job has a different instance ID than what was OOB - will this be a problem? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Installer hanged up on a fresh install of Ar System 7604 sp3
You can start the installer in debug mode by pressing Control L during the start of the installer and at console you will see more output with install of ARSystem. Please confirm if you have your db in archive mode set on. Regards/Vaibhav On Mon, Oct 15, 2012 at 7:19 AM, Prasad nampally rpnampa...@gmail.comwrote: ** Hi, I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2, Oracle DB , the installer got hanged up restarting the AR Server Service, their is notting i can see in the install log AR Error or Monitor log. The AR System Service came up with a memory 60MB isn't should be some whee about 500 to 600Mb on a fresh install. Did any came across this kind of issue on a fresh install. At the database level is their any session limit that need to be set at the time of installing AR server? Thanks Ravi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
RUGs = 1
Hi people... we have arrived at the conference and i can see remedy lovers all over the hotel sporting their orange badge holders and cool ruck sacks. Looking forward to meeting some of you at the welcome evening tonight... but if anyone finds them self at a loose end due to not attending ay pre-conference sessions, say hi to a lonely first-timer in the bar, easy to spot with the RUGs=1 badge of shame :-) good luck all and have a good week! D. ps.. has anyone worked out how to clone themself so they can attend 2 presentations at the same time? :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUGs = 1
No shameful at all. At least your badge doesn't say RUGs=0 :) ps... I tried to clone myself as an Overlay but the base object would not cooperate. Jason On Mon, Oct 15, 2012 at 11:11 AM, Dan Miller dan.mil...@bt.com wrote: Hi people... we have arrived at the conference and i can see remedy lovers all over the hotel sporting their orange badge holders and cool ruck sacks. Looking forward to meeting some of you at the welcome evening tonight... but if anyone finds them self at a loose end due to not attending ay pre-conference sessions, say hi to a lonely first-timer in the bar, easy to spot with the RUGs=1 badge of shame :-) good luck all and have a good week! D. ps.. has anyone worked out how to clone themself so they can attend 2 presentations at the same time? :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUGs = 1
RUG is a friendly bunch, I wore the badge of shame last time but never felt it that way, everyone I met there was awesome. So sad I am missing out this time, fingers crossed for next time... Venkat Maddala http://RemediesForRemedy.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller Sent: Monday, October 15, 2012 2:12 PM To: arslist@ARSLIST.ORG Subject: RUGs = 1 Hi people... we have arrived at the conference and i can see remedy lovers all over the hotel sporting their orange badge holders and cool ruck sacks. Looking forward to meeting some of you at the welcome evening tonight... but if anyone finds them self at a loose end due to not attending ay pre-conference sessions, say hi to a lonely first-timer in the bar, easy to spot with the RUGs=1 badge of shame :-) good luck all and have a good week! D. ps.. has anyone worked out how to clone themself so they can attend 2 presentations at the same time? :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUGs = 1
ROTFLMAO!! i literally laughed out loud while sitting in the quiet hotel bar... how embarrassing LOL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUGs = 1
Thanks Dave! much appreciated! while i have your attention, what governs the Friday morning repeat sessions? i have a bunch of sessions i would like to attend, but they conflict with each other, so just wondering how you decide which ones are repeated? cheers dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RUGs = 1
It's a combination of speaker availability on Friday, popularity of a given session, etc. We have such great sessions this year that we are all in the same boat. There are a number of sessions I would like to see that are happening at the same time. Dave On Oct 15, 2012, at 12:32 PM, Dan Miller dan.mil...@bt.com wrote: Thanks Dave! much appreciated! while i have your attention, what governs the Friday morning repeat sessions? i have a bunch of sessions i would like to attend, but they conflict with each other, so just wondering how you decide which ones are repeated? cheers dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Get the recently created ID
Thank you both! I generated another ID and pushed it to form. Didn't think about using a GUID. Now I know it for the future! Regards, Jose Manuel Huerta http://theremedyforit.com/ On Thu, Oct 11, 2012 at 10:50 PM, benny shell xosi...@gmail.com wrote: ** To be honest you'd probably be better off just push a GUID to a field and using that a a key for whatever relationship between the different forms. You can generate using a run process command. Sorry to be so breif but I'm in a hurry. Will send additional information if you need it. On Thu, Oct 11, 2012 at 9:50 AM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** I have the next development problem. I make a PUSH to a form with `! to force it. This for has workflow that creates more requests at other forms. If I use $LAST_ID$ keyword I obtain the ID of the last created request, but not the one I just created. I mean: I create request EPL0042 This request, creates request JIK0132 and LLM0822 When I use $LAST_ID$ just after the PUSH I would like to read EPL0042, but instead of it, I obtain LLM0822 And this request doesn't have any reference to the original request EPL0042. Any solution? Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Installer hanged up on a fresh install of Ar System 7604 sp3
Hi, You may like to check eventvwr application log for some clue. Also, it's a good idea to enable the logging in debug mode as Vaibhav suggested. Regards, WCAndro On Mon, Oct 15, 2012 at 10:02 PM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** You can start the installer in debug mode by pressing Control L during the start of the installer and at console you will see more output with install of ARSystem. Please confirm if you have your db in archive mode set on. Regards/Vaibhav On Mon, Oct 15, 2012 at 7:19 AM, Prasad nampally rpnampa...@gmail.comwrote: ** Hi, I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2, Oracle DB , the installer got hanged up restarting the AR Server Service, their is notting i can see in the install log AR Error or Monitor log. The AR System Service came up with a memory 60MB isn't should be some whee about 500 to 600Mb on a fresh install. Did any came across this kind of issue on a fresh install. At the database level is their any session limit that need to be set at the time of installing AR server? Thanks Ravi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Installer hanged up on a fresh install of Ar System 7604 sp3
Hi Ravi, what is the Portmapper setting? If you have set it to yes, then for next install attempt, set it to F use specific TCP port to run installer again. I suspect might be an issue while assigning the port to AR. Regards, Mayuresh On Tue, Oct 16, 2012 at 5:48 AM, Wcandro Roy wcan...@gmail.com wrote: ** Hi, You may like to check eventvwr application log for some clue. Also, it's a good idea to enable the logging in debug mode as Vaibhav suggested. Regards, WCAndro On Mon, Oct 15, 2012 at 10:02 PM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** You can start the installer in debug mode by pressing Control L during the start of the installer and at console you will see more output with install of ARSystem. Please confirm if you have your db in archive mode set on. Regards/Vaibhav On Mon, Oct 15, 2012 at 7:19 AM, Prasad nampally rpnampa...@gmail.comwrote: ** Hi, I am trying to install BMC Remedy AR System 7604 SP3 on Windows 2008 R2, Oracle DB , the installer got hanged up restarting the AR Server Service, their is notting i can see in the install log AR Error or Monitor log. The AR System Service came up with a memory 60MB isn't should be some whee about 500 to 600Mb on a fresh install. Did any came across this kind of issue on a fresh install. At the database level is their any session limit that need to be set at the time of installing AR server? Thanks Ravi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
