Re: Real number fields and the Precision property..
Hi, A real number precision is just a display property. The would be stored as a floating point number in the database. This means that the number might or might not be able to store the exact value you intend it to store. Decimal fields can not stores the exact digits you enter, and you can not store any other precision than the one you specified for the field. It is stored as a string in the database. I use decimal fields a lot, as they are exact. When using Real values, you have to use the ROUND-functions much more. In you rexample. Try to store 0.1234567891. I would be that it will store more decimal digits as you have fewer significant digits in total. Best Regards - Misi, RRR AB, http://rrr.se I've barely (if at all) used real or decimal fields in a long time, so I do not recall if this was ever working like how I would expect it to, bearing in mind the true mathematical meaning of the term precision used with decimal or real numbers. How does the AR System store Real Number fields when a certain precision level is selected as its property? For e.g. if I choose a Real Number field to have a precision of 10, if I stored a number 2341.1234567891, I would expect Remedy to display 2341.1234567891 as the value that was stored after the commit. However it displays 2341.123457 after rounding up, which I find to be strange. And in the database, it stores only 2341.123457. Precision, thus I have noticed is the total count of digits BOTH before and after the decimal point in Remedy AND NOT the count of digits after the decimal point which according to me would be a traditional definition. Is this a bug? I am messing around with AR System 7.6.04 Patch 003 installed on Windows 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to know my environment. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
Hi, www.scapatech.com ha a tool tailored for Remedy AR System. Both from an API-angle and from the Mid-Tier angle. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Is there monitoring tool for remedy app that would simulate a remedy transaction through http interface. Let me know what you use to monitor remedy transactions. thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Rejection of Changes and reason why
Morning all, FYI, BMC provided a fix for this which we have now deployed to production on 7.6.03. Thanks -Mike Date: Sat, 15 Dec 2012 22:49:46 -0600 From: dpathak1...@gmail.com Subject: Re: Rejection of Changes and reason why To: arslist@ARSLIST.ORG ** I had added this earlier using a filter. However, I was never able to add the justification text when it is approved. I did trace this earlier, using some workflow logs and I believe the justification text is not kept on the Signature form, I believe I traced it down to the API. I am on 7.6.04 SP 1, so not sure if that change in the coming SPs. Deepak Pathak On Dec 14, 2012, at 11:35 AM, Mueller, Doug doug_muel...@bmc.com wrote: ** Mike, Sorry for the delayed response. I have good news and bad news…. The bad news is that you are one digit off. The good news is that the current releases have this solved. There was recognition that this wasn't visible enough and in 7.06.04 (there is that pesky digit later thanyour 7.06.03 version), rejection reasons are pushed back to the change in a work log entry so it is there andavailable without having to hunt it down. I included a screen shot showing an example of a rejection work log line (if the list lets it through). So, not a dumb question at all. Yes, it is not easy enough in your version and before. The issue has beenaddressed (and no, there is no patch to 7.06.03 for this issue) going forward. Not the answer you wanted I am sure, but hope for the future. Doug Mueller image001.png From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: Wednesday, December 05, 2012 8:51 AM To: arslist@ARSLIST.ORG Subject: Rejection of Changes and reason why ** Hi, Using 7.6.03. If a user rejects a change via Approval Central and a reason why it was rejected is entered in to the Justification For Action field, where would you be able to find that information on the associated change? The reason I ask is that we have customers who login to review and then approve or reject changes and they are typing feedback in to the Justification For Action field. We then see the change has been rejected but are unable to find the reason why, so have to ask the customer, which is a tad embarrasing. I would expect it to appear in the Comments field of the Change Signature Detail form, but sadly not. Sorry if a dumb/stuipd question. Cheers - Mike_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
Thanks Misi! Our Scapa TPP solution is validated by BMC and we've been testing and monitoring Remedy and ITSM environments for over 10 years, so we've plenty of experience to share. We'd be happy to let you see what it can do. As Misi said, the website is: http:www.scapatech.com for product and contact info. Regards, Melanie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
Hi, If you need to monitor and not to load test your platform, you can try Selenium (http://seleniumhq.org/). It's a free (as in freedom) set of tools that automates browsers. I tested it recently for a custom AR System 7.5 app with good results. The documentation (http://seleniumhq.org/docs/) is extensive and took me half a day to finish my first complete test case (connect, open service request console, create a request, return to console). Sylvain On Wed, Jan 23, 2013 at 12:20 PM, Melanie McAllan melanie.mcal...@scapatech.com wrote: Thanks Misi! Our Scapa TPP solution is validated by BMC and we've been testing and monitoring Remedy and ITSM environments for over 10 years, so we've plenty of experience to share. We'd be happy to let you see what it can do. As Misi said, the website is: http:www.scapatech.com for product and contact info. Regards, Melanie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR Server Event Monitoring Advice Requested
We had a situation last weekend where AR Server did not startup due to DB unavailability. What tools do people use to help detect and inform about these conditions? Our vendor says to use 'Splunk'... Does anyone have feedback regarding Splunk or competing tools to detect errors like these? Thanks, Larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Server Event Monitoring Advice Requested
Hi, It depends of the monitoring tools you already have. Any tool that can run commands, test a port, and watch log files will do. Some of them are BMC Patrol, Tivoli, Nagios, Zabbix ... You can also take a look at the Monitoring thread started earlier. On Wed, Jan 23, 2013 at 1:41 PM, Lawrence Hayes lha...@its.jnj.com wrote: We had a situation last weekend where AR Server did not startup due to DB unavailability. What tools do people use to help detect and inform about these conditions? Our vendor says to use 'Splunk'... Does anyone have feedback regarding Splunk or competing tools to detect errors like these? Thanks, Larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Server Event Monitoring Advice Requested
write a script, and add it to the arsystem startup.. have it do a TNSPING and if the script sees it working.. then finish else in 5 minutes, send and email and notify some group there is a problem.. and shutdown. On Wed, Jan 23, 2013 at 7:41 AM, Lawrence Hayes lha...@its.jnj.com wrote: We had a situation last weekend where AR Server did not startup due to DB unavailability. What tools do people use to help detect and inform about these conditions? Our vendor says to use 'Splunk'... Does anyone have feedback regarding Splunk or competing tools to detect errors like these? Thanks, Larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Garbled User tool screens
Hi Mary. As far as suggestion #1 from BMC Support...do they mean delete and re-create the User Pref entry for that login? Drew JTF-Bravo, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Server Event Monitoring Advice Requested
Splunk is pretty slick software. It is fast, efficient, scalable, and reliable. It basically collects machine information from nodes, whether a log file, the results from a command that is run, or other platform specific information. You can set up alerts in Splunk to take various actions when certain conditions are met (i.e., certain log entries). If I were connecting Splunk to Remedy, I would start with indexing the arerror.log file. You can then set up events on that source type when certain log entries are indexed. Axton Grams On Wed, Jan 23, 2013 at 6:41 AM, Lawrence Hayes lha...@its.jnj.com wrote: We had a situation last weekend where AR Server did not startup due to DB unavailability. What tools do people use to help detect and inform about these conditions? Our vendor says to use 'Splunk'... Does anyone have feedback regarding Splunk or competing tools to detect errors like these? Thanks, Larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
Thank you all. I will research all the suggested options. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
Would you mind sharing your selenium script??? -John On Wed, Jan 23, 2013 at 6:39 AM, Sylvain YVON sylvain.y...@gmail.comwrote: ** Hi, If you need to monitor and not to load test your platform, you can try Selenium (http://seleniumhq.org/). It's a free (as in freedom) set of tools that automates browsers. I tested it recently for a custom AR System 7.5 app with good results. The documentation (http://seleniumhq.org/docs/) is extensive and took me half a day to finish my first complete test case (connect, open service request console, create a request, return to console). Sylvain On Wed, Jan 23, 2013 at 12:20 PM, Melanie McAllan melanie.mcal...@scapatech.com wrote: Thanks Misi! Our Scapa TPP solution is validated by BMC and we've been testing and monitoring Remedy and ITSM environments for over 10 years, so we've plenty of experience to share. We'd be happy to let you see what it can do. As Misi said, the website is: http:www.scapatech.com for product and contact info. Regards, Melanie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Keyboard Shortcuts in Developer Studio
We've recently upgraded to 8.0 and are just starting to use the developer studio for the first time. Is there any way to configure or define keyboard shortcuts in the developer studio? This would be especially useful for guide configuration as the devstudio is far more mouse intensive than the old administrator tool. Thanks, Roy //SIGNED// ROY ASHCRAFT, Contractor, 2 SOS/SYOE Remedy ARS Support, SAIC (402) 294-8225, DSN 271-8225 roy.ashcraft@offutt.af.mil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Monitoring
It won't help much because it's for a custom SRM application, but here is a simple example. On Wed, Jan 23, 2013 at 4:05 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Would you mind sharing your selenium script??? -John On Wed, Jan 23, 2013 at 6:39 AM, Sylvain YVON sylvain.y...@gmail.comwrote: ** Hi, If you need to monitor and not to load test your platform, you can try Selenium (http://seleniumhq.org/). It's a free (as in freedom) set of tools that automates browsers. I tested it recently for a custom AR System 7.5 app with good results. The documentation (http://seleniumhq.org/docs/) is extensive and took me half a day to finish my first complete test case (connect, open service request console, create a request, return to console). Sylvain On Wed, Jan 23, 2013 at 12:20 PM, Melanie McAllan melanie.mcal...@scapatech.com wrote: Thanks Misi! Our Scapa TPP solution is validated by BMC and we've been testing and monitoring Remedy and ITSM environments for over 10 years, so we've plenty of experience to share. We'd be happy to let you see what it can do. As Misi said, the website is: http:www.scapatech.com for product and contact info. Regards, Melanie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years G3R1 - Demandeur - Ouverture console de suivi.7z Description: Binary data
Clearing a diary field
What's the easiest way to clear the values from a diary field? Or is there a way to do this? It seems it cannot be done through a filter or escalation. Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DevStudio and Web Services
I don't think there is any 'easy' way to do it in Dev Studio, but I CAN recommend exporting the WS to XML Def and doing a find/replace, then re-importing :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, January 23, 2013 8:44 AM To: arslist@ARSLIST.ORG Subject: DevStudio and Web Services I'm trying to create a create operation WS for a form that has a couple of hundred fields. I would like to set all the optional fields to a minOccurs=0. Is there an easy way to do this, or do I need to spend days clicking through each field? Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Clearing a diary field
Andy, Diary fields are designed specifically to prevent this activity. There are a few tools out there that will let you edit the diary field...but honestly, easiest method if you don't have one of those is to export the record with request id and diary to ARX file, perform whatever changes to your ARX file with a text editor, and then re-import, updating the existing record, this will update the diary to the contents of the ARX file. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Wednesday, January 23, 2013 8:52 AM To: arslist@ARSLIST.ORG Subject: Clearing a diary field ** What's the easiest way to clear the values from a diary field? Or is there a way to do this? It seems it cannot be done through a filter or escalation. Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Clearing a diary field
I had a feeling that was going to be the case. Thanks for the info. Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, January 23, 2013 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Clearing a diary field Andy, Diary fields are designed specifically to prevent this activity. There are a few tools out there that will let you edit the diary field...but honestly, easiest method if you don't have one of those is to export the record with request id and diary to ARX file, perform whatever changes to your ARX file with a text editor, and then re-import, updating the existing record, this will update the diary to the contents of the ARX file. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Wednesday, January 23, 2013 8:52 AM To: arslist@ARSLIST.ORG Subject: Clearing a diary field ** What's the easiest way to clear the values from a diary field? Or is there a way to do this? It seems it cannot be done through a filter or escalation. Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Check Workflow 7.6.4 Incident
No, the person is not a member of the Owner Group. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Tuesday, January 22, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Check Workflow 7.6.4 Incident ** Christie: Is your test account also a member of the Owner Group assigned to the test ticket? Members of the Owner Group can modify any ticket the Support Group in question is an Owner Group for except those in Closed status. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, January 22, 2013 5:23 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Check Workflow 7.6.4 Incident ** Hi All - I am working on my 7.6.4 upgrade. I have created a test account that just has Incident User and when I go into incident to a ticket that doesn't belong in my test user's queue they look like they can modify all the fields (if I try I do get an error) but they are able to add Tasks. Is this OOTB behavior or did one of my customizations break something else? Note the You do not have permission to modify this ticket. Box only shows if the status is Closed. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
iPad - your experience
Greetings ARList, I have a custom Asset Management tool which is used to track test equipment in an RD lab environment. One of our challenges is conducting routine periodic inventories. Inventories require verification of 5+ datapoints (location, correct asset labels, maintenance stickers, etc). Typically we have used a couple laptops to conduct the inventory but battery life on the laptop is always an issue. We have close to 60k sq ft of lab space which is wedged with assets. I recently developed a very light weight app which can query by asset number and allow for updates to key data. There are two tables on the form. The application works ok but is a bit buggy, especially when trying to resize the screen, which is really necessary when using an iPad. Typically you can zoom in to select or manipulate a field but when zooming out it looks like the app has been cropped fields are cut out. So, to the point. If you have any tips/pointers for iPad app development I would appreciate your thoughts. Thanks in advance, Russ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDB / ADDM Product Catalog Configurations 7.6.4.
Hi All, We are trying to make some decisions regarding the Product Catalog. We are using ADDM discovery to populate CIs over into the BMC.ASSET dataset. In this version of ADDM - I believe the ADDM Product Catalog is different than the CMDB Product Catalog. The setting is at: Do not create product catalog entry. Allow unapproved CIs. We are only normalizing with the CMDB OOB Product Catalog. Since most of the manufacturers from our environment are not listed in the Product Catalog, the CI's are being created in BMC.Asset with all the different manufacturer names within all the classes. Is this good or bad for our business? Should we add the manufacturers to the Product Catalog to normalize these assets or let the CI's remain with different manufacture names throughout the application? What are the advantages/disadvantages of not adding the manufacturers to the Product Catalog for normalization? Our company seems to think that as long as a manufacturer is listed with the CI - for ticketing purposes its OK. It will not affect us. My thoughts were - add the manufacturers to the Product Catalog and normalize it (i.e. future issues if we were to use the software licensing, contract management etc..). We are not using the assets for software / contract management etc. today though. So the thought is . it does not matter. What are your thoughts? Are there any red flags that we should be concerned about? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Clearing a diary field
Our free Diary Editor will allow you to do this. Meta-Update can also do this in an automated way. Cheers Ben Chernys Senior Software Architect Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: January-23-13 08:11 To: arslist@ARSLIST.ORG Subject: Re: Clearing a diary field I had a feeling that was going to be the case. Thanks for the info. Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, January 23, 2013 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Clearing a diary field Andy, Diary fields are designed specifically to prevent this activity. There are a few tools out there that will let you edit the diary field...but honestly, easiest method if you don't have one of those is to export the record with request id and diary to ARX file, perform whatever changes to your ARX file with a text editor, and then re-import, updating the existing record, this will update the diary to the contents of the ARX file. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Wednesday, January 23, 2013 8:52 AM To: arslist@ARSLIST.ORG Subject: Clearing a diary field ** What's the easiest way to clear the values from a diary field? Or is there a way to do this? It seems it cannot be done through a filter or escalation. Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Data Management Tool Invalid Permission Group Errors
I'm getting Invalid Permission Group errors on the Permission Group Data Management validation, but the permission group is there and is valid. The permission group is General Access. Has anyone ever received Invalid Permission Group errors on a Data Management validation even though the group is there? Thanks in advance! Lisa Kemes ITSM/ARS 7.6.04 SP4 Windows 2008 SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DevStudio and Web Services
Create it without setting anything there.. save it, export to XML. Edit there. Import.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, January 23, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: DevStudio and Web Services I'm trying to create a create operation WS for a form that has a couple of hundred fields. I would like to set all the optional fields to a minOccurs=0. Is there an easy way to do this, or do I need to spend days clicking through each field? Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DevStudio and Web Services
Use Notepad ++ XML Tools utility to convert text to xml and xml to text after copying the WSDL part of the definition from the xml definition or def definition. I think it would be easier in this one case to take a .def file as it will be easier to spot the WSDL than from an xml file. Usually like LJ I prefer xml exports because they are easier to edit but in this one case a def will be easier. After coping the wsdl part of the def file, into notepad ++ and converting text to xml, edit what you have to and reconvert the xml back to text using XML Tools. I have attached a screen shot to you in an offline email as the list often rejects mails with pictures. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, January 23, 2013 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: DevStudio and Web Services I don't think there is any 'easy' way to do it in Dev Studio, but I CAN recommend exporting the WS to XML Def and doing a find/replace, then re-importing :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, January 23, 2013 8:44 AM To: arslist@ARSLIST.ORG Subject: DevStudio and Web Services I'm trying to create a create operation WS for a form that has a couple of hundred fields. I would like to set all the optional fields to a minOccurs=0. Is there an easy way to do this, or do I need to spend days clicking through each field? Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Clearing a diary field
I know it's a clob and that inserts and updates to a clob are handled differently, and I don't recall offhand the 'how to' but in the past I have cleared diaries and setting them to null with an update at SQL level. So that is another option. Sorry I can't help with the 'how to' at the moment but a quick SQL help should get you there. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Clearing a diary field Andy, Diary fields are designed specifically to prevent this activity. There are a few tools out there that will let you edit the diary field...but honestly, easiest method if you don't have one of those is to export the record with request id and diary to ARX file, perform whatever changes to your ARX file with a text editor, and then re-import, updating the existing record, this will update the diary to the contents of the ARX file. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Wednesday, January 23, 2013 8:52 AM To: arslist@ARSLIST.ORG Subject: Clearing a diary field ** What's the easiest way to clear the values from a diary field? Or is there a way to do this? It seems it cannot be done through a filter or escalation. Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB / ADDM Product Catalog Configurations 7.6.4.
The real problem is not now, it's later when you are mature enough as an organization to start looking at the data in different ways. The more data you have that is not normalized, the more challenges you will have later on trying to get a holistic view. We allow ADDM full control to create product catalog entries and periodically review any disassociated or duplicated entries to ensure that ADDM is the source of truth not only for object names, but also attributes including product categorizations (and manufacturers). Maintaining a single list of manufacturers will benefit you in the long run, and deciding sooner rather than later to manage them will reduce the amount of effort required to align them all later. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rev M Flythe Sent: Wednesday, January 23, 2013 11:24 AM To: arslist@ARSLIST.ORG Subject: CMDB / ADDM Product Catalog Configurations 7.6.4. ** Hi All, We are trying to make some decisions regarding the Product Catalog. We are using ADDM discovery to populate CIs over into the BMC.ASSET dataset. In this version of ADDM - I believe the ADDM Product Catalog is different than the CMDB Product Catalog. The setting is at: Do not create product catalog entry. Allow unapproved CIs. We are only normalizing with the CMDB OOB Product Catalog. Since most of the manufacturers from our environment are not listed in the Product Catalog, the CI's are being created in BMC.Asset with all the different manufacturer names within all the classes. Is this good or bad for our business? Should we add the manufacturers to the Product Catalog to normalize these assets or let the CI's remain with different manufacture names throughout the application? What are the advantages/disadvantages of not adding the manufacturers to the Product Catalog for normalization? Our company seems to think that as long as a manufacturer is listed with the CI - for ticketing purposes its OK. It will not affect us. My thoughts were - add the manufacturers to the Product Catalog and normalize it (i.e. future issues if we were to use the software licensing, contract management etc..). We are not using the assets for software / contract management etc... today though. So the thought is ... it does not matter. What are your thoughts? Are there any red flags that we should be concerned about? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Keyboard Shortcuts in Developer Studio
Look for our (Jason Miller, Rod Harris myself - with some help from Susan Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted some known keyboard shortcuts there. We had a presentation done on RUG 2012, and it should be up there. We intend to continually update this and possibly host a similar presentation next RUG 2013 too.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2 SYOS/SYOE Sent: Wednesday, January 23, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: Keyboard Shortcuts in Developer Studio We've recently upgraded to 8.0 and are just starting to use the developer studio for the first time. Is there any way to configure or define keyboard shortcuts in the developer studio? This would be especially useful for guide configuration as the devstudio is far more mouse intensive than the old administrator tool. Thanks, Roy //SIGNED// ROY ASHCRAFT, Contractor, 2 SOS/SYOE Remedy ARS Support, SAIC (402) 294-8225, DSN 271-8225 roy.ashcraft@offutt.af.mil _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
License question
I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: License question
Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Keyboard Shortcuts in Developer Studio
Don't suppose you could point me towards where that might be kept?
Thanks,
Roy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, January 23, 2013 12:55 PM
To: arslist@arslist.org
Subject: Re: Keyboard Shortcuts in Developer Studio
-- Information from the mail header ---
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Poster: Joe D'Souza jdso...@shyle.net
Organization: Shyle Networks
Subject: Re: Keyboard Shortcuts in Developer Studio
---
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Look for our (Jason Miller, Rod Harris myself - with some help from Susan
Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted some
known keyboard shortcuts there. We had a presentation done on RUG 2012, and
it should be up there. We intend to continually update this and possibly
host a similar presentation next RUG 2013 too..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
SYOS/SYOE
Sent: Wednesday, January 23, 2013 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Keyboard Shortcuts in Developer Studio
We've recently upgraded to 8.0 and are just starting to use the developer
studio for the first time. Is there any way to configure or define keyboard
shortcuts in the developer studio? This would be especially useful for guide
configuration as the devstudio is far more mouse intensive than the old
administrator tool.
Thanks,
Roy
//SIGNED//
ROY ASHCRAFT, Contractor, 2 SOS/SYOE
Remedy ARS Support, SAIC
(402) 294-8225, DSN 271-8225
roy.ashcraft@offutt.af.mil
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
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and
Tricks on the Dev Studio. We have enlisted some known keyboard shortcuts =
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intend to
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ITSM 7.6 on MS SQL 2012
Question for the List: Is anyone out there running ITSM 7.6.04 on MS SQL server 2012? We are trying to decide on sql 2008 or sql 2012. Thoughts/opinions/experiences would be appreciated. Thanks Matt P. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6 on MS SQL 2012
** Hi :)I never tried 7.6.04 with sql server 2012, but I did a 8.0 with 2012 and it went ok.On 23 Jan, 2013,at 08:20 PM, Matthew Perrault matthew.perra...@genmills.com wrote:Question for the List: Is anyone out there running ITSM 7.6.04 on MS SQL server 2012? We are trying to decide on sql 2008 or sql 2012. Thoughts/opinions/experiences would be appreciated. Thanks Matt P. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Real number fields and the Precision property..
http://en.wikipedia.org/wiki/IEEE_floating_point Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: January-23-13 00:36 To: arslist@ARSLIST.ORG Subject: Re: Real number fields and the Precision property.. Hi, A real number precision is just a display property. The would be stored as a floating point number in the database. This means that the number might or might not be able to store the exact value you intend it to store. Decimal fields can not stores the exact digits you enter, and you can not store any other precision than the one you specified for the field. It is stored as a string in the database. I use decimal fields a lot, as they are exact. When using Real values, you have to use the ROUND-functions much more. In you rexample. Try to store 0.1234567891. I would be that it will store more decimal digits as you have fewer significant digits in total. Best Regards - Misi, RRR AB, http://rrr.se I've barely (if at all) used real or decimal fields in a long time, so I do not recall if this was ever working like how I would expect it to, bearing in mind the true mathematical meaning of the term precision used with decimal or real numbers. How does the AR System store Real Number fields when a certain precision level is selected as its property? For e.g. if I choose a Real Number field to have a precision of 10, if I stored a number 2341.1234567891, I would expect Remedy to display 2341.1234567891 as the value that was stored after the commit. However it displays 2341.123457 after rounding up, which I find to be strange. And in the database, it stores only 2341.123457. Precision, thus I have noticed is the total count of digits BOTH before and after the decimal point in Remedy AND NOT the count of digits after the decimal point which according to me would be a traditional definition. Is this a bug? I am messing around with AR System 7.6.04 Patch 003 installed on Windows 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to know my environment. Cheers Joe __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Real number fields and the Precision property..
Just to make sure there is no confusion... One sentence in the message below Decimal fields can not stores the exact... is incorrect. It should be Decimal fields CAN store the exact digits you enter. This is just a typo as the paragraph is correct, but I wanted to make sure that there was no confusion. Real numbers are floating point numbers. They are stored in a floating point format that consists of the number and a power of ten to say where the decimal point goes. So, 1 trillion is stored as 1 and to the 12th power of 10. Precision is the number of digits of accuracy of the initial number -- regardless of where the decimal point falls. In addition, floating point numbers are not guaranteed to be exact. Their storage format is an approximate format. If you have a number that has 8 or more digits, you will frequently find that the stored number is just slightly different in the final digits than you saved. This is typical and expected of this data format. Decimal numbers are really character strings to make sure that they are EXACT. One trillion would be stored as 1. Decimal numbers require more overhead and they have a limit of about 30 digits total so you cannot represent say 1.23 x 10 to the 500 like you can with floating point numbers. Precision is a display property only for real fields. Floating point storage is a fixed format and there is no precision within the format. Decimal precision on the other hand is enforced and modifies the value stored to be consistent with the defined precision. The values are stored as strings and can therefore be adjusted to the exact definition specified. Also note Currency fields use the Decimal type format because any currency calculations must be exact. This is just in case you were concerned with the mention of exact and not exact of the real and decimal data types. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 12:36 AM To: arslist@ARSLIST.ORG Subject: Re: Real number fields and the Precision property.. Hi, A real number precision is just a display property. The would be stored as a floating point number in the database. This means that the number might or might not be able to store the exact value you intend it to store. Decimal fields can not stores the exact digits you enter, and you can not store any other precision than the one you specified for the field. It is stored as a string in the database. I use decimal fields a lot, as they are exact. When using Real values, you have to use the ROUND-functions much more. In you rexample. Try to store 0.1234567891. I would be that it will store more decimal digits as you have fewer significant digits in total. Best Regards - Misi, RRR AB, http://rrr.se I've barely (if at all) used real or decimal fields in a long time, so I do not recall if this was ever working like how I would expect it to, bearing in mind the true mathematical meaning of the term precision used with decimal or real numbers. How does the AR System store Real Number fields when a certain precision level is selected as its property? For e.g. if I choose a Real Number field to have a precision of 10, if I stored a number 2341.1234567891, I would expect Remedy to display 2341.1234567891 as the value that was stored after the commit. However it displays 2341.123457 after rounding up, which I find to be strange. And in the database, it stores only 2341.123457. Precision, thus I have noticed is the total count of digits BOTH before and after the decimal point in Remedy AND NOT the count of digits after the decimal point which according to me would be a traditional definition. Is this a bug? I am messing around with AR System 7.6.04 Patch 003 installed on Windows 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to know my environment. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DSO - issues on 7.6.04?
Dave, Well the message says Access problem when trying to get the remote definition So, the question that immediately comes to mind is whether you have configured the appropriate passwords for the DSO user to be able to access the remote system? You can get from B to A but not from A to B. You can get from A to A and from B to B. Well, B has a DSO password and you have to configure A to have that password so that it can talk with B. I would check the configuration (configured on the Server Information form) on system A - the one you cannot call from - to make sure that system B is registered with a password. If there is a password, it will not show you the value so you might try entering the right value and saving just to be sure that you have the right value configured. Then, see where that leaves you. But, an error of an access problem is related to password problems or port configuration problems or something that prevents the DSO process on system A from accessing system B for interaction. Hopefully this gives a hint that helps in finding a solution, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Monday, January 21, 2013 7:10 AM To: arslist@ARSLIST.ORG Subject: DSO - issues on 7.6.04? ** All, We're not using DSO much - currently only for one transaction type, which is basically a password sync option between our (in house) incident system running on 7.0.01 and an ootb change management application running on 7.5 (incident and its server has always been the primary application) In the process of upgrading the 7.0.01 server to 7.6.04 patch 004, and I'm trying to replicate the DSO functionality between our test environments. Its licensed on all of them, but when trying to send a DSO transaction from 7.6.04 to either a 7.0.01 or 7.5 server I'm always getting : ** WARNING ** Access problem trying to get target form definition, later... (Mon Jan 21 2013 14:40:40.9342) I've been able to issue DSO transactions the other way round, from 7.5 or 7.0.01 to 7.6.04, but totally unable to send the other way. Is there an issue using DSO transactions from a newer version to an older version? All servers are running on Solaris/Oracle, DSO is licensed on all servers, and all servers can issue DSO transactions to themselves (ie. the most basic DSO transaction works without issue). Regards Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Real number fields and the Precision property..
Sorry Doug, that was indeed a typo... /Misi Just to make sure there is no confusion... One sentence in the message below Decimal fields can not stores the exact... is incorrect. It should be Decimal fields CAN store the exact digits you enter. This is just a typo as the paragraph is correct, but I wanted to make sure that there was no confusion. Real numbers are floating point numbers. They are stored in a floating point format that consists of the number and a power of ten to say where the decimal point goes. So, 1 trillion is stored as 1 and to the 12th power of 10. Precision is the number of digits of accuracy of the initial number -- regardless of where the decimal point falls. In addition, floating point numbers are not guaranteed to be exact. Their storage format is an approximate format. If you have a number that has 8 or more digits, you will frequently find that the stored number is just slightly different in the final digits than you saved. This is typical and expected of this data format. Decimal numbers are really character strings to make sure that they are EXACT. One trillion would be stored as 1. Decimal numbers require more overhead and they have a limit of about 30 digits total so you cannot represent say 1.23 x 10 to the 500 like you can with floating point numbers. Precision is a display property only for real fields. Floating point storage is a fixed format and there is no precision within the format. Decimal precision on the other hand is enforced and modifies the value stored to be consistent with the defined precision. The values are stored as strings and can therefore be adjusted to the exact definition specified. Also note Currency fields use the Decimal type format because any currency calculations must be exact. This is just in case you were concerned with the mention of exact and not exact of the real and decimal data types. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 12:36 AM To: arslist@ARSLIST.ORG Subject: Re: Real number fields and the Precision property.. Hi, A real number precision is just a display property. The would be stored as a floating point number in the database. This means that the number might or might not be able to store the exact value you intend it to store. Decimal fields can not stores the exact digits you enter, and you can not store any other precision than the one you specified for the field. It is stored as a string in the database. I use decimal fields a lot, as they are exact. When using Real values, you have to use the ROUND-functions much more. In you rexample. Try to store 0.1234567891. I would be that it will store more decimal digits as you have fewer significant digits in total. Best Regards - Misi, RRR AB, http://rrr.se I've barely (if at all) used real or decimal fields in a long time, so I do not recall if this was ever working like how I would expect it to, bearing in mind the true mathematical meaning of the term precision used with decimal or real numbers. How does the AR System store Real Number fields when a certain precision level is selected as its property? For e.g. if I choose a Real Number field to have a precision of 10, if I stored a number 2341.1234567891, I would expect Remedy to display 2341.1234567891 as the value that was stored after the commit. However it displays 2341.123457 after rounding up, which I find to be strange. And in the database, it stores only 2341.123457. Precision, thus I have noticed is the total count of digits BOTH before and after the decimal point in Remedy AND NOT the count of digits after the decimal point which according to me would be a traditional definition. Is this a bug? I am messing around with AR System 7.6.04 Patch 003 installed on Windows 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to know my environment. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or
Re: Real number fields and the Precision property..
Thanks Doug, Misi, Ben. I thought it traditional mathematical/arithmetic meaning of real or decimal numbers where what you enter would be what it is saved as. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, January 23, 2013 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Real number fields and the Precision property.. Just to make sure there is no confusion... One sentence in the message below Decimal fields can not stores the exact... is incorrect. It should be Decimal fields CAN store the exact digits you enter. This is just a typo as the paragraph is correct, but I wanted to make sure that there was no confusion. Real numbers are floating point numbers. They are stored in a floating point format that consists of the number and a power of ten to say where the decimal point goes. So, 1 trillion is stored as 1 and to the 12th power of 10. Precision is the number of digits of accuracy of the initial number -- regardless of where the decimal point falls. In addition, floating point numbers are not guaranteed to be exact. Their storage format is an approximate format. If you have a number that has 8 or more digits, you will frequently find that the stored number is just slightly different in the final digits than you saved. This is typical and expected of this data format. Decimal numbers are really character strings to make sure that they are EXACT. One trillion would be stored as 1. Decimal numbers require more overhead and they have a limit of about 30 digits total so you cannot represent say 1.23 x 10 to the 500 like you can with floating point numbers. Precision is a display property only for real fields. Floating point storage is a fixed format and there is no precision within the format. Decimal precision on the other hand is enforced and modifies the value stored to be consistent with the defined precision. The values are stored as strings and can therefore be adjusted to the exact definition specified. Also note Currency fields use the Decimal type format because any currency calculations must be exact. This is just in case you were concerned with the mention of exact and not exact of the real and decimal data types. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 12:36 AM To: arslist@ARSLIST.ORG Subject: Re: Real number fields and the Precision property.. Hi, A real number precision is just a display property. The would be stored as a floating point number in the database. This means that the number might or might not be able to store the exact value you intend it to store. Decimal fields can not stores the exact digits you enter, and you can not store any other precision than the one you specified for the field. It is stored as a string in the database. I use decimal fields a lot, as they are exact. When using Real values, you have to use the ROUND-functions much more. In you rexample. Try to store 0.1234567891. I would be that it will store more decimal digits as you have fewer significant digits in total. Best Regards - Misi, RRR AB, http://rrr.se I've barely (if at all) used real or decimal fields in a long time, so I do not recall if this was ever working like how I would expect it to, bearing in mind the true mathematical meaning of the term precision used with decimal or real numbers. How does the AR System store Real Number fields when a certain precision level is selected as its property? For e.g. if I choose a Real Number field to have a precision of 10, if I stored a number 2341.1234567891, I would expect Remedy to display 2341.1234567891 as the value that was stored after the commit. However it displays 2341.123457 after rounding up, which I find to be strange. And in the database, it stores only 2341.123457. Precision, thus I have noticed is the total count of digits BOTH before and after the decimal point in Remedy AND NOT the count of digits after the decimal point which according to me would be a traditional definition. Is this a bug? I am messing around with AR System 7.6.04 Patch 003 installed on Windows 2008 and using Ms-SQL 2008 R2 as the underlying DB for those who want to know my environment. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Keyboard Shortcuts in Developer Studio
It is in the RUG2012 downloads page (which I think is only accessible to
those that have access to it - participants). Now that you ask where, I
don't think we have anything ready in the Dev Community as yet. Jason was
our anchorman with whatever we were collecting so I'll need to circle back
with him - maybe its not yet up there as we were still adding content to the
document as it was not ready for use without the backup of a live
presentation.
What we had was good enough for use during a live presentation.
So wait up on Jason to reply to this one. I'm not sure where we are at this
point.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
SYOS/SYOE
Sent: Wednesday, January 23, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Keyboard Shortcuts in Developer Studio
Don't suppose you could point me towards where that might be kept?
Thanks,
Roy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, January 23, 2013 12:55 PM
To: arslist@arslist.org
Subject: Re: Keyboard Shortcuts in Developer Studio
-- Information from the mail header
---
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Poster: Joe D'Souza jdso...@shyle.net
Organization: Shyle Networks
Subject: Re: Keyboard Shortcuts in Developer Studio
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Look for our (Jason Miller, Rod Harris myself - with some help from Susan
Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted some
known keyboard shortcuts there. We had a presentation done on RUG 2012, and
it should be up there. We intend to continually update this and possibly
host a similar presentation next RUG 2013 too..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
SYOS/SYOE
Sent: Wednesday, January 23, 2013 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Keyboard Shortcuts in Developer Studio
We've recently upgraded to 8.0 and are just starting to use the developer
studio for the first time. Is there any way to configure or define keyboard
shortcuts in the developer studio? This would be especially useful for guide
configuration as the devstudio is far more mouse intensive than the old
administrator tool.
Thanks,
Roy
//SIGNED//
ROY ASHCRAFT, Contractor, 2 SOS/SYOE
Remedy ARS Support, SAIC
(402) 294-8225, DSN 271-8225
roy.ashcraft@offutt.af.mil
_ARSlist: Where the Answers Are and have been for 20 years_
___
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Re: Using CMDBDriver utility to Export Atrium Data
The proper steps to use the Driver and CMDBDriver are: 1) init 2) log 3) ssp Using the init command initializes/preps the session, destroying any log or ssp command you initiated. The ssp command sets the ports if your using them. Sent from my iPhone On 2013-01-21, at 4:56 AM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** 2 possibilities: 1) You have not mentioned ARS port number that you are connecting to by issueing : ssp 2) You have not ran: init call before you execute your export Steps: 1) log 2) ssp if ars has any specific TCD port) 3) init From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jared L. Dean Sent: Monday, January 21, 2013 6:21 PM To: arslist@ARSLIST.ORG Subject: Using CMDBDriver utility to Export Atrium Data ** Hello Listers, As the subject states, I’m getting an error when trying to export instance data. I have tried this on two different installations and received the same error. CMDBXExportData results ReturnCode: Fatal Status List: 1 items Status Struct: Message type: ERROR Message number: 161 Message The session identifier in the control record is invalid Any help to resolve would be greatly appreciated. Regards, Jared L. Dean ITC Process Lead, Accenture Federal CSG Accenture Defense Public Safety: From Insights to Outcomes Office: 571 258-6808 Mobile: 540 671-1556 image001.png _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service.. RESOLVED
There is a table on Pg 355 of the Integration guide name/name Name=$NULL$ or xsd default When the XML element has empty content, AR System first tries to use the xsd default if it exists. (There are two different defaults-the AR System default value and the xsd default value. For empty contents, AR System always uses the xsd default value.) Otherwise, it sets the field to NULL. In order to have the Form Default used you should remove the element completely from the soapUI payload Missing name Name is not modified, or it is set to AR default. (when minOccurs=0) When an XML element is missing, AR System treats it the same way as a missing field. Therefore, in a create operation, the field to which the XML element is mapped assumes the AR System default value (or NULL if there is no default). In a set operation and in consumption, the field remains unchanged. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 22, 2013 9:03 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service.. RESOLVED ** Hey Jason, Thanks. Tried it. Taking it off and setting the MinOccurs to 0 doesn't still pick up the default from the AR Server but returns a 500 error. So I'm stuck with having to define it as a DefaultValue in the WSDL or setting it in the Request envelope. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, January 22, 2013 8:16 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service.. RESOLVED ** I have seen the same thing with soapUI. I just go through and remove the question marks between the tags. Jason On Tue, Jan 22, 2013 at 4:51 PM, Joe D'Souza jdso...@shyle.net wrote: Yes I am using soapUI. I thought that ? indicates no value. If however you leave ? for drop lists, the WSDL plugin does use the field default if it's a required field in the ARS. I tried the element with element/element and got the 500 error. Would that error go away if I changed the minoccurs on required character fields to 0 and define defaults to all those required character fields? I'm hoping it will.. I'll try that as a test to see.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, January 22, 2013 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. While consuming a AR System published web service.. RESOLVED Required (In XML minOccurrs = 1) means it has to have a value. All the MidTier does for required (I think) is validate that the element has data. I think all type checking and actual data validation is from the AR Server processes. For the ? issue, are you talking about what you see in soapUI? It is soapUI that puts in the ? for each field not the MidTier server. If you consume the WSDL with some other SOAP client you shouldn't see the ? in the fields. If you pass in ? in the field then you are passing in a valid character and the XML is satisfied. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 22, 2013 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. While consuming a AR System published web service.. RESOLVED ** Fred! You were bang on your buck there! It did turn out that the WSDL plugin barfed at the bad date and date time format. I didn't turn on any further logging but went on to correct the date format as per the standards documented at http://www.w3.org/TR/xmlschema-2/#dateTime. So I corrected the regular Remedy like string of 01/22/2013 10:22:00 AM that I was sending to confirm the WSDL standard = 2013-01-22T10:22:00-09:00 for the Alaskan time zone, and the request went right through and created a Remedy record! I however do not like the way the WSDL plugin handles default values defined to Character fields that are required. It saves ? to the field if you send element?/element with the envelop. While it works perfect for defaults on drop down fields if the value for the drop down fields is left at element?/element. Is that a known issue too? It should have treated the question mark as null but it takes it literally and commits the ? as a value to that character field. Is this a possible bug?? I have tried element/element for required field and I get the 500 error so obviously it either requires me to put a value or at least leave the ? in there. But leaving the ? in there takes it as the literal value and does not replace it with
Re: ServiceNow as SRM replacement? (marginally OT, sanity check)
Amusing ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Touch Screen Interface to Remedy/ITSM 7.6.4
Please update us on that. I am very interested. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reference the H-Table from a table field
Does anyone know if it is possible to display the H-Table on a form? What we are looking at doing is have a table on the form. In that table we would like to display the status history. Any ideas? Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reference the H-Table from a table field
If you create a View form against the H table directly then you will only receive 1 row back when you query for a specific Entry ID (Separate fields for each status value and status value date). If you need multiple rows for a single entry then you can create a database view against the H table and a View form against that. As an offhand question ... The Status History menu item is not good enough for the users? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Wednesday, January 23, 2013 6:22 PM To: arslist@ARSLIST.ORG Subject: Reference the H-Table from a table field ** Does anyone know if it is possible to display the H-Table on a form? What we are looking at doing is have a table on the form. In that table we would like to display the status history. Any ideas? Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DSO - issues on 7.6.04?
One thing I found with earlier versions (might be corrected in V7.6.04) as recent as 7.6.03 was that the system sometimes didn't store (encrypt) the DSO password for the target machine correctly. A trick I found is to go into the ar.conf file (I'm on Solaris) and cut the DSO password for server A from the conf file on server A and paste it into the line of the server B conf file for the target DSO password for server A. Didn't even have to restart the DSO process - picked it right up and started transferring. Just passing that along as an option to try - only takes a minute to check. - Original Message - From: Mueller, Doug Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, January 23, 2013 4:22 PM Subject: Re: DSO - issues on 7.6.04? ** Dave, Well the message says Access problem when trying to get the remote definition.. So, the question that immediately comes to mind is whether you have configured the appropriate passwords for the DSO user to be able to access the remote system? You can get from B to A but not from A to B. You can get from A to A and from B to B. Well, B has a DSO password and you have to configure A to have that password so that it can talk with B. I would check the configuration (configured on the Server Information form) on system A - the one you cannot call from - to make sure that system B is registered with a password. If there is a password, it will not show you the value so you might try entering the right value and saving just to be sure that you have the right value configured. Then, see where that leaves you. But, an error of an access problem is related to password problems or port configuration problems or something that prevents the DSO process on system A from accessing system B for interaction. Hopefully this gives a hint that helps in finding a solution, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Monday, January 21, 2013 7:10 AM To: arslist@ARSLIST.ORG Subject: DSO - issues on 7.6.04? ** All, We're not using DSO much - currently only for one transaction type, which is basically a password sync option between our (in house) incident system running on 7.0.01 and an ootb change management application running on 7.5 (incident and its server has always been the primary application) In the process of upgrading the 7.0.01 server to 7.6.04 patch 004, and I'm trying to replicate the DSO functionality between our test environments. Its licensed on all of them, but when trying to send a DSO transaction from 7.6.04 to either a 7.0.01 or 7.5 server I'm always getting : ** WARNING ** Access problem trying to get target form definition, later... (Mon Jan 21 2013 14:40:40.9342) I've been able to issue DSO transactions the other way round, from 7.5 or 7.0.01 to 7.6.04, but totally unable to send the other way. Is there an issue using DSO transactions from a newer version to an older version? All servers are running on Solaris/Oracle, DSO is licensed on all servers, and all servers can issue DSO transactions to themselves (ie. the most basic DSO transaction works without issue). Regards Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
UTC Time
Hello All, I was wondering if anyone out there has set up their servers and clients to all use only UTC time (i.e. GMT time without switching to BST for DST)? We run a custom shop with global functions so we need a flat timezone. We'd like to standardize to GMT+0 Europe/London but we are worried that the clients will automatically transition to BST if we set their preference to GMT, as there is no DST on/off toggle. Any experience in this matter is appreciated! Thanks, Paul Blasquez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service.. RESOLVED
Yeah, I was just noting I have seen soapUI automatically includes junk data in the form of a question mark. Did you get any further on this? Are you specifying the element in the WS call where you want the default to apply? For example if you specify element2/element2 Do you want the AR default for element2 to be applied? It kind of makes sense that specifying an empty value doesn't automatically apply the default. You said it the value is empty so AR will respect that. Now that the element is set to MinOccurs 0 you can drop it from the WS call which I believe will no longer tell AR to keep an empty (not sure if it is technically empty or null). So instead of: element1This is my element1/element1 element2/element2 element3This is my element3/element3 Try: element1This is my element1/element1 element3I am no longer sending an empty sting for element2/element3 If element2 has a default in AR does it get applied? I maybe completely wrong but it works in my head :) Jason On Tue, Jan 22, 2013 at 7:03 PM, Joe D'Souza jdso...@shyle.net wrote: ** ** ** Hey Jason, ** ** Thanks. Tried it. ** ** Taking it off and setting the MinOccurs to 0 doesn’t still pick up the default from the AR Server but returns a 500 error. So I’m stuck with having to define it as a DefaultValue in the WSDL or setting it in the Request envelope. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, January 22, 2013 8:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service.. RESOLVED ** ** ** I have seen the same thing with soapUI. I just go through and remove the question marks between the tags. ** ** Jason ** ** On Tue, Jan 22, 2013 at 4:51 PM, Joe D'Souza jdso...@shyle.net wrote:*** * Yes I am using soapUI. I thought that ? indicates no value. If however you leave ? for drop lists, the WSDL plugin does use the field default if it’s a required field in the ARS. I tried the element with element/element and got the 500 error. Would that error go away if I changed the minoccurs on required character fields to 0 and define defaults to all those required character fields? I'm hoping it will.. I'll try that as a test to see.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, January 22, 2013 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. While consuming a AR System published web service.. RESOLVED Required (In XML minOccurrs = 1) means it has to have a value. All the MidTier does for required (I think) is validate that the element has data. I think all type checking and actual data validation is from the AR Server processes. For the ? issue, are you talking about what you see in soapUI?It is soapUI that puts in the ? for each field not the MidTier server. If you consume the WSDL with some other SOAP client you shouldn't see the ? in the fields. If you pass in ? in the field then you are passing in a valid character and the XML is satisfied. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 22, 2013 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. While consuming a AR System published web service.. RESOLVED ** Fred! You were bang on your buck there! It did turn out that the WSDL plugin barfed at the bad date and date time format. I didn't turn on any further logging but went on to correct the date format as per the standards documented at http://www.w3.org/TR/xmlschema-2/#dateTime. So I corrected the regular Remedy like string of 01/22/2013 10:22:00 AM that I was sending to confirm the WSDL standard = 2013-01-22T10:22:00-09:00 for the Alaskan time zone, and the request went right through and created a Remedy record! I however do not like the way the WSDL plugin handles default values defined to Character fields that are required. It saves ? to the field if you send element?/element with the envelop. While it works perfect for defaults on drop down fields if the value for the drop down fields is left at element?/element. Is that a known issue too? It should have treated the question mark as null but it takes it literally and commits the ? as a value to that character field. Is this a possible bug?? I have tried element/element for required field and I get the 500 error so obviously it either requires me to put a value or at least leave the ? in there. But leaving the ? in there takes it as the literal value and does not
Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service.. RESOLVED
Dang, I overlooked this reply before sending mine. Thanks for confirming my train of thought :) Jason On Wed, Jan 23, 2013 at 3:46 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: There is a table on Pg 355 of the Integration guide name/name Name=$NULL$ or xsd default When the XML element has empty content, AR System first tries to use the xsd default if it exists. (There are two different defaults-the AR System default value and the xsd default value. For empty contents, AR System always uses the xsd default value.) Otherwise, it sets the field to NULL. In order to have the Form Default used you should remove the element completely from the soapUI payload Missing name Name is not modified, or it is set to AR default. (when minOccurs=0) When an XML element is missing, AR System treats it the same way as a missing field. Therefore, in a create operation, the field to which the XML element is mapped assumes the AR System default value (or NULL if there is no default). In a set operation and in consumption, the field remains unchanged. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 22, 2013 9:03 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service.. RESOLVED ** Hey Jason, Thanks. Tried it. Taking it off and setting the MinOccurs to 0 doesn't still pick up the default from the AR Server but returns a 500 error. So I'm stuck with having to define it as a DefaultValue in the WSDL or setting it in the Request envelope. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, January 22, 2013 8:16 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service.. RESOLVED ** I have seen the same thing with soapUI. I just go through and remove the question marks between the tags. Jason On Tue, Jan 22, 2013 at 4:51 PM, Joe D'Souza jdso...@shyle.net wrote: Yes I am using soapUI. I thought that ? indicates no value. If however you leave ? for drop lists, the WSDL plugin does use the field default if it's a required field in the ARS. I tried the element with element/element and got the 500 error. Would that error go away if I changed the minoccurs on required character fields to 0 and define defaults to all those required character fields? I'm hoping it will.. I'll try that as a test to see.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, January 22, 2013 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. While consuming a AR System published web service.. RESOLVED Required (In XML minOccurrs = 1) means it has to have a value. All the MidTier does for required (I think) is validate that the element has data. I think all type checking and actual data validation is from the AR Server processes. For the ? issue, are you talking about what you see in soapUI?It is soapUI that puts in the ? for each field not the MidTier server. If you consume the WSDL with some other SOAP client you shouldn't see the ? in the fields. If you pass in ? in the field then you are passing in a valid character and the XML is satisfied. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 22, 2013 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Possible reasons for 500 - Internal server error. While consuming a AR System published web service.. RESOLVED ** Fred! You were bang on your buck there! It did turn out that the WSDL plugin barfed at the bad date and date time format. I didn't turn on any further logging but went on to correct the date format as per the standards documented at http://www.w3.org/TR/xmlschema-2/#dateTime. So I corrected the regular Remedy like string of 01/22/2013 10:22:00 AM that I was sending to confirm the WSDL standard = 2013-01-22T10:22:00-09:00 for the Alaskan time zone, and the request went right through and created a Remedy record! I however do not like the way the WSDL plugin handles default values defined to Character fields that are required. It saves ? to the field if you send element?/element with the envelop. While it works perfect for defaults on drop down fields if the value for the drop down fields is left at element?/element. Is that a known issue too? It should have treated the question mark as null but it takes it literally and commits the ? as a value to that character field. Is this a possible bug?? I have
Re: Keyboard Shortcuts in Developer Studio
Ok, ok. This Dev Studio Tips and Trick topic keeps coming up. It is like
being able to use this tool efficiently is important to people :)
We were emailing off list earlier this evening and sharing some of our most
recent discoveries. Guess it is only fair we let everybody in.
Joe/Rod, let's set a date. This way we don't just keep saying it is coming
(it has been 3 months already). Is it fair to say we'll publish before the
end of Feb? That is a bit over a month. Maybe we can under-promise and
over deliver (at with a ver. 1).
Jason
On Wed, Jan 23, 2013 at 2:00 PM, Joe D'Souza jdso...@shyle.net wrote:
It is in the RUG2012 downloads page (which I think is only accessible to
those that have access to it - participants). Now that you ask where, I
don't think we have anything ready in the Dev Community as yet. Jason was
our anchorman with whatever we were collecting so I'll need to circle back
with him - maybe its not yet up there as we were still adding content to
the
document as it was not ready for use without the backup of a live
presentation.
What we had was good enough for use during a live presentation.
So wait up on Jason to reply to this one. I'm not sure where we are at this
point.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
SYOS/SYOE
Sent: Wednesday, January 23, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Keyboard Shortcuts in Developer Studio
Don't suppose you could point me towards where that might be kept?
Thanks,
Roy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, January 23, 2013 12:55 PM
To: arslist@arslist.org
Subject: Re: Keyboard Shortcuts in Developer Studio
-- Information from the mail header
---
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Poster: Joe D'Souza jdso...@shyle.net
Organization: Shyle Networks
Subject: Re: Keyboard Shortcuts in Developer Studio
---
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Look for our (Jason Miller, Rod Harris myself - with some help from Susan
Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted some
known keyboard shortcuts there. We had a presentation done on RUG 2012, and
it should be up there. We intend to continually update this and possibly
host a similar presentation next RUG 2013 too..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashcraft, Roy W CTR USAF AFWA 2
SYOS/SYOE
Sent: Wednesday, January 23, 2013 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Keyboard Shortcuts in Developer Studio
We've recently upgraded to 8.0 and are just starting to use the developer
studio for the first time. Is there any way to configure or define keyboard
shortcuts in the developer studio? This would be especially useful for
guide
configuration as the devstudio is far more mouse intensive than the old
administrator tool.
Thanks,
Roy
//SIGNED//
ROY ASHCRAFT, Contractor, 2 SOS/SYOE
Remedy ARS Support, SAIC
(402) 294-8225, DSN 271-8225
roy.ashcraft@offutt.af.mil
_ARSlist: Where the Answers Are and have been for 20 years_
___
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