Re: AD Integration
Karthick, Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: AREA-Hub-Plugin: my_area_plug-in.dll Plugin: areahub.dll Plugin server thinks your arealdap plugin is setup for hub but in real it's not. Give it a try. Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 4:13 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Karthick, Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 7:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AD Integration ** Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium Integrator - change username in AR connection
Hello everyone! All the wallowings is about 8.0 version of products - ARS, ITSM and Atriujm Integrator. So, my problem is: I had _working_ custom, self-made transformation in Spoon, which contains ARInput step to update data in Remedy. ARInput step was based on AR connection with Demo user used. I tried to change username to something more usable, like Integrator. So I created new user in User form (no CTM:People record), updated records in UDM:RAppPassword form with the password of this newly created user and updated ARInput step with new user name, BUT!... When I try to test this updated AR connection with new username or just run this transformation in Spoon I get an error: Error connecting to database [ARS_servername_35000_Integrator] : org.pentaho.di.core.exception.KettleDatabaseException: Error occured while trying to connect to the database ERROR (623): Authentication failed; Can anybody tell me - what else should I do or update to change username in AR connetion in Spoon? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Notify Alerts in ARS 8.1
Hi All, After connection to the ARS 8.1.00 server with Remedy Alert 7.6.04 there are *no* records in AR System Alert User Registration form. In aralert.log I see: ALRT TID: 28 RPC ID: 57 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:04.7921 */Received deregistration request for user Demo at address 192.168.101.94 on port 49179 ALRT TID: 28 RPC ID: 57 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:04.7924 */Registration entry for user Demo at address 192.168.101.94 on port 49179 was not found ALRT TID: 27 RPC ID: 66 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:05.0126 */Received registration request for user Demo at address 192.168.101.94 on port 49184 ALRT TID: 27 RPC ID: 66 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:05.0127 */Queued acknowledgement request for user Demo at address 192.168.101.94 on port 49184 ALRT TID: 27 RPC ID: 66 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:05.0236 */Preliminary registration for user Demo at address 192.168.101.94 on port 49184 completed ALRT TID: 25 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* 12.04.2013 15:34:05.0254 */*Error (22) in binding send socket for address :0* ALRT TID: 25 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* 12.04.2013 15:34:05.0256 */Pausing for 1 second(s) before attempting connection retry ALRT TID: 25 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* 12.04.2013 15:34:06.0309 */*Error (22) in binding send socket for address :0* ALRT TID: 25 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* 12.04.2013 15:34:06.0315 */Registration state for user Demo at address 192.168.101.94 on port 49184 updated to DOWN ALRT TID: 27 RPC ID: 00 Queue: Fast Client-RPC: 390620USER: AR_NOTIFIER /* 12.04.2013 15:34:06.0335 */Cleanup of registration entry occurred for user Demo at address 192.168.101.94 on port 49184 So, Remedy Alert applcation does not receive alerts. Does anybody try to use Notify Alerts with new version ARS 8.1? Kind regards, Mikhail -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Notify-Alerts-in-ARS-8-1-tp108511.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Integrator - change username in AR connection
UDM:RAppPassword always needs a entry for Remedy Application Service password for specific AR servers to which a connection is established in Spoon. So now when you change the AR user in Spoon to any other user make sure the UDM Administrator role is assigned to this user so that internally the AI engine will take care of impersonating the user and then you should not get this error. -Thanks Yogesh From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of mike chepaykin Sent: Friday, April 12, 2013 2:52 PM To: arslist@ARSLIST.ORG Subject: Atrium Integrator - change username in AR connection ** Hello everyone! All the wallowings is about 8.0 version of products - ARS, ITSM and Atriujm Integrator. So, my problem is: I had _working_ custom, self-made transformation in Spoon, which contains ARInput step to update data in Remedy. ARInput step was based on AR connection with Demo user used. I tried to change username to something more usable, like Integrator. So I created new user in User form (no CTM:People record), updated records in UDM:RAppPassword form with the password of this newly created user and updated ARInput step with new user name, BUT!... When I try to test this updated AR connection with new username or just run this transformation in Spoon I get an error: Error connecting to database [ARS_servername_35000_Integrator] : org.pentaho.di.core.exception.KettleDatabaseException: Error occured while trying to connect to the database ERROR (623): Authentication failed; Can anybody tell me - what else should I do or update to change username in AR connetion in Spoon? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notify Alerts in ARS 8.1
Hi :) In 8.1 alerts are hijacked to be used for tweets. For exampĺe you can link a twitter account to a people and if he receives a notification of type alert it Will send the message to his tweeter account. I don't know if you can still use alert as it was working in 7.6.04. I just used alerts to create tweets so far Mobilis in Mobile. Le 12 avr. 2013 à 12:04, mkovrizhnykh mkovrizhn...@gmail.com a écrit : Hi All, After connection to the ARS 8.1.00 server with Remedy Alert 7.6.04 there are *no* records in AR System Alert User Registration form. In aralert.log I see: ALRT TID: 28 RPC ID: 57 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:04.7921 */Received deregistration request for user Demo at address 192.168.101.94 on port 49179 ALRT TID: 28 RPC ID: 57 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:04.7924 */Registration entry for user Demo at address 192.168.101.94 on port 49179 was not found ALRT TID: 27 RPC ID: 66 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:05.0126 */Received registration request for user Demo at address 192.168.101.94 on port 49184 ALRT TID: 27 RPC ID: 66 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:05.0127 */Queued acknowledgement request for user Demo at address 192.168.101.94 on port 49184 ALRT TID: 27 RPC ID: 66 Queue: Fast Client-RPC: 390620USER: Demo /* 12.04.2013 15:34:05.0236 */Preliminary registration for user Demo at address 192.168.101.94 on port 49184 completed ALRT TID: 25 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* 12.04.2013 15:34:05.0254 */*Error (22) in binding send socket for address :0* ALRT TID: 25 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* 12.04.2013 15:34:05.0256 */Pausing for 1 second(s) before attempting connection retry ALRT TID: 25 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* 12.04.2013 15:34:06.0309 */*Error (22) in binding send socket for address :0* ALRT TID: 25 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* 12.04.2013 15:34:06.0315 */Registration state for user Demo at address 192.168.101.94 on port 49184 updated to DOWN ALRT TID: 27 RPC ID: 00 Queue: Fast Client-RPC: 390620USER: AR_NOTIFIER /* 12.04.2013 15:34:06.0335 */Cleanup of registration entry occurred for user Demo at address 192.168.101.94 on port 49184 So, Remedy Alert applcation does not receive alerts. Does anybody try to use Notify Alerts with new version ARS 8.1? Kind regards, Mikhail -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Notify-Alerts-in-ARS-8-1-tp108511.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM Issue
Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi Kiran.
I ll chk n let u know
On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,
** **
Please remove these 2 lines from your ar.cfg and restart AR Service to see
the results:
** **
*AREA-Hub-Plugin: my_area_plug-in.dll*
*Plugin: areahub.dll*
** **
Plugin server thinks your arealdap plugin is setup for hub but in real
it’s not.
** **
Give it a try.
** **
Regards,
Kiran H
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Joe D'Souza
*Sent:* Thursday, April 11, 2013 4:13 AM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
**
Karthick,
** **
Is the AR server able to access the LDAP server? Use the ldap.exe from the
AR Server and see if it works on that.
** **
Does the bind user have any double byte characters for a password? There
used to be (and I think there still is) an issue with the AR Server not
able to authenticate users that have double byte characters for a password.
** **
These are the two things that I can think of from the top of my head with
the absence of detailed errors in the arjavaplugin log.
** **
Joe
** **
--
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 9:49 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
** **
**
Plugin Log:
** **
PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TI
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
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Where the Answers Are, and have been for 20 years
Re: SRM Issue
Raj, More info needed. Start with version. Then, what does external mean? Are these people who have access to remedy and SRM? Are they coming in through the internet? Are they looking at their own requests? Here's a few things that cause attachment issues sometimes: 1: Make sure pop up blockers are disabled. 2: Check to see that when they log into remedy (using IE), it is a trusted site or local intranet. I've seen issues where if it is Public Internet, attachments don't show up. Really, this is because of some underlying security option that is checked and is less restrictive. Sent from my iPhone On Apr 12, 2013, at 6:53 AM, Raj rajkumar.pad...@vyomlabs.com wrote: Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notify Alerts in ARS 8.1
Hello Laurent, I think that the classic notification alerts should work in 8.1. In aralerts.log I see **Error (22) in binding send socket for address :0**. When I set *Alert-Outbound-Port: 50005* in ar.conf, then in aralert.log there is the same error **Error (22) in binding send socket for address :50005**. The question is: how can we solve it? Kind regards, Mikhail -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Notify-Alerts-in-ARS-8-1-tp108511p108517.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Integrator - change username in AR connection
There is no need to update UDM:RappPassword form for this. As Yogesh mentioned UDM:RappPassword always needs an entry for Remedy Application Service user password for a specific AR server to which connection needs to be established. Since you updated it to new user's password it will not work since system uses that to connect to a server using remedy app service user. so please revert the UDM:RappPassword entry to the previous one and only update the user name on the AR connection. This should work. Thanks, Rajendra On Fri, Apr 12, 2013 at 3:25 PM, Somavanshi, Yogesh yogesh_somavan...@bmc.com wrote: ** UDM:RAppPassword always needs a entry for Remedy Application Service password for specific AR servers to which a connection is established in Spoon. So now when you change the AR user in Spoon to any other user make sure the UDM Administrator role is assigned to this user so that internally the AI engine will take care of impersonating the user and then you should not get this error. ** ** -Thanks Yogesh ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *mike chepaykin *Sent:* Friday, April 12, 2013 2:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Atrium Integrator - change username in AR connection ** ** ** Hello everyone! All the wallowings is about 8.0 version of products - ARS, ITSM and Atriujm Integrator. So, my problem is: I had _working_ custom, self-made transformation in Spoon, which contains ARInput step to update data in Remedy. ARInput step was based on AR connection with Demo user used. I tried to change username to something more usable, like Integrator. So I created new user in User form (no CTM:People record), updated records in UDM:RAppPassword form with the password of this newly created user and updated ARInput step with new user name, BUT!... When I try to test this updated AR connection with new username or just run this transformation in Spoon I get an error: Error connecting to database [ARS_servername_35000_Integrator] : org.pentaho.di.core.exception.KettleDatabaseException: Error occured while trying to connect to the database ERROR (623): Authentication failed; Can anybody tell me - what else should I do or update to change username in AR connetion in Spoon? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DSO Return Filter
DSO needs the mapping with same name to be present on server B which was used to transfer record from server A. Where DSO transfers data with ownership on destination server it also fills a special field from mapping on the transferred record.This field will be later used in DSO update/return operation to get the DSO mapping name. By the way, you don't need to configure DSO return filter to get the updated values back from master destination record to source record. System automatically takes care of updating the values back to source when you modify destination master record. No need to write an explicit filter for this. You only need to make sure you have the mapping existing on the destination server which DSO can use to do the DSO update. DSO return operation can be used to return the ownership back to the source record. Hope this helps On Fri, Apr 12, 2013 at 10:39 AM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Was trying out Return Operation with DSO. I have a Server A and Server B. Server A is sort of Source. I did DSO Mapping and was able to move data from A-Form1 to B-Form1 in Data + Ownership Mode. When TRANSFER is done, as expected, for the record in question, Server B is has Master Flag set to YES. Now If I delete this record from Server B, it automatically gets deleted From Server A. So far so good. But If I modify the record on Server B, changes are not coming back to Server A, so I guess Return operation is not working correctly. Interestingly Filter which I have written for B-Form1, does not ask for DSO Mapping moment you choose Action-DSO-Type (Return). I am wondering how Server B figures out what mapping is to be used for Return Operation and how to make Return operation work? Enabling Filter Logs on Server B shows this error USER: Distributed Server Overlay-Group: 1 Note: Distributed Server cannot transfer or return unless overridden Log file for DSO reveals nothing. ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DSO Return Filter
Hi, Actually I figured out the issue, there was some mistake in the return mapping and now it is working fine. As you said about from mapping, I just checked it, this field doesn't get added if you add only Basic distributed fields but if with this, one doesn't have to write return mapping, it would be great. ~ Nathan On Fri, Apr 12, 2013 at 5:54 PM, Rajendra Kapale rajendra...@gmail.comwrote: ** DSO needs the mapping with same name to be present on server B which was used to transfer record from server A. Where DSO transfers data with ownership on destination server it also fills a special field from mapping on the transferred record.This field will be later used in DSO update/return operation to get the DSO mapping name. By the way, you don't need to configure DSO return filter to get the updated values back from master destination record to source record. System automatically takes care of updating the values back to source when you modify destination master record. No need to write an explicit filter for this. You only need to make sure you have the mapping existing on the destination server which DSO can use to do the DSO update. DSO return operation can be used to return the ownership back to the source record. Hope this helps On Fri, Apr 12, 2013 at 10:39 AM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Was trying out Return Operation with DSO. I have a Server A and Server B. Server A is sort of Source. I did DSO Mapping and was able to move data from A-Form1 to B-Form1 in Data + Ownership Mode. When TRANSFER is done, as expected, for the record in question, Server B is has Master Flag set to YES. Now If I delete this record from Server B, it automatically gets deleted From Server A. So far so good. But If I modify the record on Server B, changes are not coming back to Server A, so I guess Return operation is not working correctly. Interestingly Filter which I have written for B-Form1, does not ask for DSO Mapping moment you choose Action-DSO-Type (Return). I am wondering how Server B figures out what mapping is to be used for Return Operation and how to make Return operation work? Enabling Filter Logs on Server B shows this error USER: Distributed Server Overlay-Group: 1 Note: Distributed Server cannot transfer or return unless overridden Log file for DSO reveals nothing. ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Just saw this on a Daily Tech Update
This was posted yesterday: Thu Apr 11, 2013 3:35pm. Now I am wondering what will happen to the Remedy product. EXCLUSIVE-Two buyout groups ready BMC Software final bids -sources Reuters, 04/11 , Nadia Damouni Business technology maker BMC Software Inc is expected to receive final takeover bids on April 22, with potential buyers pared down to two private equity groups, four people close to the matter said on Thursday. Shares of BMC rose 1.7 percent to $45.50 on Nasdaq, valuing the Houston, Texas-based company at about $6.5 billion. Buyout firm Thoma Bravo has joined a bidding group led by KKR Co LP and TPG Capital LP, while Bain Capital LLC and Golden Gate Capital remain teamed up for the auction, the people added. The private equity firms are finalizing financing for their respective bids, said the sources, who asked not to be named because the talks are private. BMC could receive final bids ranging from the mid- to upper $40s per share, one of the sources said. Buoyant debt markets have encouraged private equity to consider larger deals which in turn call for larger equity checks and make buyout firms more open to teaming up. In the most striking example this year, Blackstone Group LP , KKR, Carlyle Group LP and Singapore's state investor Temasek Holdings joined forces to submit an $11.1 billion offer for genetic testing equipment maker Life Technologies Corp, people familiar with the matter told Reuters this week. The private equity firms looking at BMC are coming up against a couple of challenges, including a recent rally in its stock as well as options around the company's two different businesses: mainframe and enterprise service management businesses, one of the sources said. BMC, which competes with Oracle Corp, SAP AG , CA Inc and Compuware Corp, was under pressure from Paul Singer's activist hedge fund Elliott Management to sell itself last year. Elliott Management, which owns a 9.6 percent stake in BMC, had signed a standstill agreement with BMC last summer that ended on April 6. The New York-based hedge fund now has the ability to bid for BMC or nominate directors to its board. KKR, TPG, Golden Gate, Bain, Thoma Bravo and Elliott declined to comment. BMC did not respond to requests for comment. - Link to article: http://www.reuters.com/article/2013/04/11/bmc-sale-idUSL2N0CY1NQ20130411 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: Picture (Device Independent Bitmap) 1.jpg
8.1 ITSM Installation failed
Hi every 1,
I am facing the issue in 8.1 ITSM installation.If any 1 know the solution to
rectify the below mentioned problem then please let me know about the same.
ITSM INSTALL LOG:
LOG EVENT {Description=[Failed to query parameters from server. RIK return
code=[10]
result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe
appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x
10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n
ARBaseRIKUsage -L
ARBaseRIKUsageError.log:
reportResult- Returning en;
[Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo
[Fri Apr 12 14:23:54.994] reportResult- Returning
[Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo
[Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand getsvrinfo
[Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand setsvrinfo
[Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand setsvrinfo
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Mostly resolved Re: Write permissions errors with read (floating) license
Thanks Doug, you nailed it. (Sound of palm slapping forehead, and/or egg running down face) We changed server hardware, and have since discovered that some of the fields on the new server are missing permissions. The database had been ported over from the old server, so ostensibly the objects would have been the same. But somehow, the old permissions were completely missing from certain fields. (That all happened before I arrived on the scene -- all I can tell is that no one had modified those objects in the meantime.) I took it for granted that the object defs would be the same on both servers, but apparently (at least in this case) this was a reckless assumption. Only a few fields have the issue; I haven't found any pattern as to how or why. Furthermore I haven't found an instance where some of the permissions were missing and some were retained -- they're either all there or they're all missing. So, this leads me to another question -- is there a quick and/or easy way to identify all fields (in any and all forms) that do not have any permissions at all? (I don't have access to Migrator, though I recall it just tells you that there's a difference in permissions -- not necessarily what those differences are.) Thanks again, Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mostly resolved Re: Write permissions errors with read (floating) license
Joe, Arinside has a section that identifies that information On Friday, April 12, 2013, Joe Castleman joe.castle...@gmail.com wrote: Thanks Doug, you nailed it. (Sound of palm slapping forehead, and/or egg running down face) We changed server hardware, and have since discovered that some of the fields on the new server are missing permissions. The database had been ported over from the old server, so ostensibly the objects would have been the same. But somehow, the old permissions were completely missing from certain fields. (That all happened before I arrived on the scene -- all I can tell is that no one had modified those objects in the meantime.) I took it for granted that the object defs would be the same on both servers, but apparently (at least in this case) this was a reckless assumption. Only a few fields have the issue; I haven't found any pattern as to how or why. Furthermore I haven't found an instance where some of the permissions were missing and some were retained -- they're either all there or they're all missing. So, this leads me to another question -- is there a quick and/or easy way to identify all fields (in any and all forms) that do not have any permissions at all? (I don't have access to Migrator, though I recall it just tells you that there's a difference in permissions -- not necessarily what those differences are.) Thanks again, Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem Internet Explorer 10.
I also experienced the caught exception error on IE 9 with 7.6.04 server/7.6.04 (until sp4) 8.1 midtier, until I forced compatibility view into the response header. Add to Apache config: IfModule headers_module Header set X-UA-Compatible: IE=EmulateIE7 /IfModule Patrick Dill Architect UW School of Medicine The above email may contain patient identifiable or confidential information. Because email is not secure, please be aware of associated risks of email transmission. If you are communicating with a UW Medicine Provider or Researcher via email, your acceptance of the risk and agreement to the conditions for email communications is implied. (See http://www.uwmedicine.org/Global/Compliance/EmailRisk.htm.) The information is intended for the individual named above. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please notify the sender by reply email, and then destroy all copies of the message and any attachments. See our Notice of Privacy Practices at http://uwmedicine.washington.edu. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Thursday, April 11, 2013 7:18 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. I had a report of a caught exception error with IE 10 against our 7.5 server/7.5 midtier, and just now found that I could work around it by selecting the Compatibility View icon for older web sites. (It's the small icon to the right of the security lock symbol at the top.) After I did that, the Remedy form worked fine. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Thursday, April 11, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. Heya, Internet Explorer 10 is not compatible or supported with your version. We are running 7.6.4sp3 MidTier and have users with IE 10 on Windows 7 8 machines, which has caused us a minor headache. So, to address this, I altered the login_common.jsp file to include an IE10 Browser check, which will throw up a warning message, if the user is on IE10, to have them use either Firefox, Chrome or a compatible version of Internet Explorer. --- break --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Thursday, April 11, 2013 7:35 AM To: arslist@ARSLIST.ORG Subject: Problem Internet Explorer 10. Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the browser I have to report a java exception! thanks in advance Pietro Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mostly resolved Re: Write permissions errors with read (floating) license
If you have access to the database you can run a query to find that out Something like select f.FieldID, s.Name from Field f, ARSchema s Where f.SCHEMAID=s.SCHEMAID and (SELECT MIN(p.GroupID) from Field_Permissions p WHERE p.SCHEMAID=f.SCHEMAID and p.FIELDID=f.FIELDID) IS NULL -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman Sent: Friday, April 12, 2013 12:47 PM To: arslist@ARSLIST.ORG Subject: Mostly resolved Re: Write permissions errors with read (floating) license Thanks Doug, you nailed it. (Sound of palm slapping forehead, and/or egg running down face) We changed server hardware, and have since discovered that some of the fields on the new server are missing permissions. The database had been ported over from the old server, so ostensibly the objects would have been the same. But somehow, the old permissions were completely missing from certain fields. (That all happened before I arrived on the scene -- all I can tell is that no one had modified those objects in the meantime.) I took it for granted that the object defs would be the same on both servers, but apparently (at least in this case) this was a reckless assumption. Only a few fields have the issue; I haven't found any pattern as to how or why. Furthermore I haven't found an instance where some of the permissions were missing and some were retained -- they're either all there or they're all missing. So, this leads me to another question -- is there a quick and/or easy way to identify all fields (in any and all forms) that do not have any permissions at all? (I don't have access to Migrator, though I recall it just tells you that there's a difference in permissions -- not necessarily what those differences are.) Thanks again, Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mostly resolved Re: Write permissions errors with read (floating) license
Ah! Thanks for that. On Fri, 12 Apr 2013 12:58:21 -0600, Longwing, Lj llongw...@usgs.gov wrote: Joe, Arinside has a section that identifies that information ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: For us science nerds out there Stephen Hawking: Space Exploration Is Key To Saving Humanity
All, Happy Friday. I just saw this article and thought that maybe JFK was right, space is our future. Here is the link to that article http://www.huffingtonpost.com/2013/04/11/stephen-hawking-space-exploration-h umanity_n_3061329.html?utm_hp_ref=science Something to think about, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: When is a Floating Application License Consumed
Regarding: I also called out that the history has been that when BMC has uncovered a situation where the obtaining of licenses is not really what was intended or considered best practice that there is a tendency to change the behavior in future release so that the issue no longer occurs. I gave a couple of examples of this that have occurred in the past. This does not guarantee change; it just shows a trend. I either overlooked this in the 8.1 release notes or forgot it as soon as I read it: *Reduced use of floating user licenses by the Overview console* The simple querying and displaying of BMC Remedy ITSM records in the Overview console no longer consumes a floating user license. https://docs.bmc.com/docs/display/public/itsm81/Enhancements+common+to+BMC+Remedy+ITSM+Suite+applications Jason On Wed, Nov 14, 2012 at 11:29 AM, Mueller, Doug doug_muel...@bmc.comwrote: ** Everyone, ** ** One more follow-up to my previous message that was explaining when licenses are obtained to try and address some questions that have come up. ** ** The model of licensing ** ** A user is assigned the potential for a particular type of license – Read, Restricted Read, Floating Write or Fixed Write. Each of these types of licenses have specific capabilities and restrictions. ** ** When a user accesses the system WITHOUT accessing data, they will get a Read license assigned to them and their potential license is still potential because they have done nothing on the system yet. ** ** When a user performs any data access within the scope of their license (any form for AR System licenses and forms licensed for the application for Application licenses), their potential license is obtained for this session. Now, if their potential license is a Read, Restricted Read, or Fixed license, this is not really an event because those types of licenses are ALWAYS available. If their potential license is a Floating Write license, this act of obtaining is significant because a token from a limited pool is obtained. ** ** Yes, the license is obtained at ANY data access. That is because you have started work and you are licensed for that type of license so one is obtained for you so that you have no restrictions working within that type of license (otherwise you could for example fill out a bunch of data to modify something and then be refused at the save point because you could not obtain a token). ** ** The concept of no license needed for read is actually a rather unusual one. Most products require that a user have a license to be able to enter the application at all. For the AR System and BMC applications, you do not need a license to read or submit if that is all you are going to do. Only if you are going to open and change and save something created by someone else do you need a write license. ** ** But, if you have a write license of some form, you will obtain that write license whenever you do any data access – including read – within the system. ** ** ** ** Overview console ** ** I tried to be very clear in my previous message. It describes how obtaining a license works within the system and it details the specifics about what is happening. It describes the issue with the Overview console and why a license is obtained. This is true up through and including the current shipping product (8.0 as of this note). ** ** Now, I did call out that BMC has recognized that the fact that a broad group of application licenses are obtained on accessing the Overview console is not really what the broader intention and an overall best practice should be. So, this is acknowledgement that BMC understands the issue that is being mentioned and that there is attention being paid about whether this behavior is appropriate. ** ** I also called out that the history has been that when BMC has uncovered a situation where the obtaining of licenses is not really what was intended or considered best practice that there is a tendency to change the behavior in future release so that the issue no longer occurs. I gave a couple of examples of this that have occurred in the past. This does not guarantee change; it just shows a trend. ** ** ** ** Home page and overview console ** ** As has been noted, these are really the same thing. The home page is just a copy of the overview console shown in a window on the home page. Same data, same tables being accessed. ** ** So, any issues around obtaining licenses are the same. ** ** ** ** Change Management license obtaining ** ** One question that comes up is how many people within the org really need change management licenses? ** ** Approving changes does not require a change
Re: CMDB Graph API question(food for thought?..maybe)
For anyone who's interested..this is what I ended up doing(only works for AND
queries for now for non-repeating fields in query)..at least good for POC.
Basically, I re-used same queryItem object. I know its an ugly duckling
:(...will see if I can make it better.
qualMap- Map that contains key/value (e.g.'Type'=ABC, 'Type' is key and ABC
is value))
CMDBQueryQualifierSimpleOp[] simpleQuery = new
CMDBQueryQualifierSimpleOp[qualMap.size()];
int i = 0;
for (Map.EntryString, String map : qualMap.entrySet())
{
simpleQuery[i] = new
CMDBQueryQualifierSimpleOp(CMDBQueryQualifierSimpleOp.CMDB_QUERY_QUAL_OP_EQUAL,
map.getKey(), new CMDBQueryQualifierValueTypeValue(new
Value(Integer.parseInt(map.getValue();
i++;
}
CMDBQueryQualifierOpAnd cf3 = null;
CMDBQueryItem queryItem2 = null;
if (qualMap.size() 1)
{
for (int j = 0; j qualMap.size(); j++)
{
if (j % 2 == 0)
{
if (cf3 == null)
{
cf3 = new CMDBQueryQualifierOpAnd(simpleQuery[j],
simpleQuery[j + 1]);//0,1
} else
{
cf3 = new CMDBQueryQualifierOpAnd(cf3, simpleQuery[j]);
}
}
}
queryItem2 = new CMDBQueryItem(destination, destinationClassId,
cf3, resultSetAttributes);
} else
{
queryItem2 = new CMDBQueryItem(destination, destinationClassId,
simpleQuery[0], resultSetAttributes);
}
Thanks
Chintan.
--- On Thu, 4/11/13, Chintan Shah cbss...@yahoo.com wrote:
From: Chintan Shah cbss...@yahoo.com
Subject: CMDB Graph API question(food for thought?..maybe)
To: ARSList arslist@arslist.org
Date: Thursday, April 11, 2013, 7:10 PM
Hi List,
I am wondering if anyone has encountered this before or not.
I was going through Javadoc of CMDB API and came across the class
CMDBQueryQualifier which is one of the crucial classes involved in getting
Graph API to work.
CMDBQueryItem(CMDBClassNameKey classNameKey,
java.lang.String id,
CMDBQueryQualifier constraint,
java.util.ArrayListjava.lang.String contentSelector)
Now,
Direct Known Subclasses of CMDBQueryQualifier are
CMDBQueryQualifierAndOr, CMDBQueryQualifierOpNot, CMDBQueryQualifierSetOp,
CMDBQueryQualifierSimpleOp
and CMDBQueryQualifierAndOr has the followingDirect Known Subclasses:
CMDBQueryQualifierOpAnd, CMDBQueryQualifierOpOr
CMDBQueryQualifierOpAnd needs a right and left operand to work.
CMDBQueryQualifierOpAnd(CMDBQueryQualifier leftOp,
CMDBQueryQualifier rightOp)
Constructs a CMDBQueryQualifierOpAnd object using the left
and right operands.This is extremely tedious because for a simple query(like
below) involving 2 operands, I have to do this
e.g 'ABC'=5 AND 'PQR'=0
CMDBQueryQualifierSimpleOp cf1 = new
CMDBQueryQualifierSimpleOp(CMDBQueryQualifierSimpleOp.CMDB_QUERY_QUAL_OP_EQUAL,
ABC, new CMDBQueryQualifierValueTypeValue(new Value(5)));
CMDBQueryQualifierSimpleOp cf2 = new
CMDBQueryQualifierSimpleOp(CMDBQueryQualifierSimpleOp.CMDB_QUERY_QUAL_OP_EQUAL,
DEF, new CMDBQueryQualifierValueTypeValue(new Value(0)));
CMDBQueryQualifierOpAnd cf3 = new CMDBQueryQualifierOpAnd(cf1, cf2);
CMDBQueryItem queryItem2 = new CMDBQueryItem(destination,
destinationClassId, cf3, resultSetAttributes);
What
if key/value pairs in qualification increases? How do we deal with not going
through pain of creating new objects every time qualification is changed?
e.g. ('ABC'=5 AND 'PQR'=0) AND ( 'JKL'=8 AND 'RST'=10)
Now, I need to create 4 more objects:1. simple query for JKL that does (JKL=8)
2. simple query for RST that does (RST=10)
3. QueryQualifier AND for representing left and right side (JKL=8 AND RST=10)4.
To represent AND operation between #3 and (ABC=5 AND PQR=0)( variable cf3 in
code above)
Am I missing anything or not looking at correct place, because I cant find my
way out of using CMDBQueryQualifier constraint. It would have been much easier
if API would just accept a String as the constraint or maybe something like
below:
Constructor:
CMDBQueryQualifierOpAnd(ArrayListCMDBQueryQualifierSimpleOp)
The implementation of this constructor should automatically add AND between
each SimpleOp object.
Actually, core QualifierInfo object would have made the job much easier.
QualifierInfo qualByQuery = context.parseQualification(..);
Thoughts? How can we overcome this tedious behavior?
I spent good amount of time looking at this, but hey, if anything is obvious
and I missed it, please pardon me.
ThanksChintan.
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