OT: [EXTERNAL] Re: ServiceNow
Natalie And refreshing that SNOW documentation is not hidden behind some dated if you've not paid your support, you can't read it philosophy... John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: [EXTERNAL] Re: ServiceNow
I second John. Not only is documentation available, but even demo instances are available that help to build an ecosystem that helps in marketing of SNOW. Last but not the least you must know the strategies that competitors are using...you might learn a thing or two..doesn't hurt :-) ! Raman On Sat, Apr 27, 2013 at 4:46 PM, John Baker jba...@javasystemsolutions.comwrote: Natalie And refreshing that SNOW documentation is not hidden behind some dated if you've not paid your support, you can't read it philosophy... John __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: [EXTERNAL] Re: ServiceNow
BMC also has the online ITSM demo instance available for those who want to test drive since atleast an year to my knowledge. You just need to provide a few details to sign in. It is not as open as SNOW where you don't even need sign in but still not too cumbersome to sign in. http://go.bmc.com/forms/ESM_ROD_Trial_Sept2012 They used(not sure now) to also give VM images with preinstalled stack and sample data through their sales channel for customers want to test drive in their local servers. On Saturday, April 27, 2013 7:12:38 AM UTC-7, Raman Arora wrote: ** I second John. Not only is documentation available, but even demo instances are available that help to build an ecosystem that helps in marketing of SNOW. Last but not the least you must know the strategies that competitors are using...you might learn a thing or two..doesn't hurt :-) ! Raman On Sat, Apr 27, 2013 at 4:46 PM, John Baker jba...@javasystemsolutions.com javascript: wrote: Natalie And refreshing that SNOW documentation is not hidden behind some dated if you've not paid your support, you can't read it philosophy... John __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: [EXTERNAL] Re: ServiceNow
The test drive instance does not really bring out all the goods the way SNOW demo instances do. SNOW is selling the ease of development concept as much as ease of use through Demo instances. Here are a few thoughts. Separate Support Staff from admin and provide another admin option to log in. Give SR development access to show how easy it is to develop SRs (with Service request Designer). Provide Data Loader access to show how easy it is to upload data. Provide proper admin access to show multiple integration options. Highlight AI/Pentaho that ships with Remedy. Process Designer needs to be chipped in to actually show the value of graphical approach to designing flows/SRs etc. Those are USPs for 8.1 and should clearly come out. BMC can go a step further and link certain simple Do It Yourself exercises and relevant demos/discussions on Youtube (some excellent stuff out there from BMC) to admin and support staff demo instance (as for Analytics). -Raman On Sun, Apr 28, 2013 at 6:14 AM, patchsk vamsi...@gmail.com wrote: BMC also has the online ITSM demo instance available for those who want to test drive since atleast an year to my knowledge. You just need to provide a few details to sign in. It is not as open as SNOW where you don't even need sign in but still not too cumbersome to sign in. http://go.bmc.com/forms/ESM_ROD_Trial_Sept2012 They used(not sure now) to also give VM images with preinstalled stack and sample data through their sales channel for customers want to test drive in their local servers. On Saturday, April 27, 2013 7:12:38 AM UTC-7, Raman Arora wrote: ** I second John. Not only is documentation available, but even demo instances are available that help to build an ecosystem that helps in marketing of SNOW. Last but not the least you must know the strategies that competitors are using...you might learn a thing or two..doesn't hurt :-) ! Raman On Sat, Apr 27, 2013 at 4:46 PM, John Baker jba...@javasystemsolutions.* *com wrote: Natalie And refreshing that SNOW documentation is not hidden behind some dated if you've not paid your support, you can't read it philosophy... John ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
