Re: Status Reason field values in API
Hi, That would be the Status-History field. It always has field id 15. Just get data for that field, and you have the information. You will get all data combined in a single character string, and you need to decode this string. In the C-API there is a helper function called ARDecodeStatusHistory() that will split this string (char *) into its individual parts (ARStatusHistoryList). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello List, I want to fetch the specific values from status reason field like time when the status changed or the user who changed the status. Could you please guide me how to do this ? See the screenshot attached, it may tell you what I am asking for; I want to fetch Enabled.Time/Enabled.USER etc values from Status History field. Mercy, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Is the ARSList running today?
I haven't seen any traffic. Thank you, Sandra Hennigan Remedy Developer, Contractor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is the ARSList running today?
You're mail come through :) On Nov 25, 2013 9:46 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: I haven't seen any traffic. Thank you, Sandra Hennigan Remedy Developer, Contractor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is the ARSList running today?
I guess that means that we are all so fabulous that we have fixed every outstanding issue ;-) Thank you, Sandra Hennigan Remedy Developer, Contractor From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, November 25, 2013 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Is the ARSList running today? ** You're mail come through :) On Nov 25, 2013 9:46 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote: I haven't seen any traffic. Thank you, Sandra Hennigan Remedy Developer, Contractor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reuse a Cart in SRM 7.6.4
Has anyone here ever created something that allows you to re-use a cart after it has been submitted? Like creating a Favorite cart for many requests that get requested all the time. ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
area plugin authorization issue
Hi. I'm trying to develop an area plugin in java in an ARS 8.1. The authentication works fine but not the authorization (licenses and groups). The user log into the system and exists in the User form but doesn't take licenses or group list from the User form. I want to make the users are assigned the license type, app licenses, group list etc... specified in the User form instead setting this parameters as a constant in the plugin. Is there any way to do this?? Best regards Sergio Feito. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium Spoon Assistance
Hello, Hopefully someone here could help me out... have been banging my head against the wall with this error. I have an LDAP query built that is throwing up the following error when using a Dynamic filter string : 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : Exception : 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : Dynamic filter string fieldname is missing! 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.core.exception.KettleException: 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : Dynamic filter string fieldname is missing! 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.trans.steps.ldapinput.LDAPInput.dynamicSearch(Unknown Source) 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.trans.steps.ldapinput.LDAPInput.getOneRow(Unknown Source) 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.trans.steps.ldapinput.LDAPInput.processRow(Unknown Source) 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.trans.step.RunThread.run(Unknown Source) 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : java.lang.Thread.run(Unknown Source) If I run the preview on the previous step that is supplying the dynamic filter string it is successfully spitting out the query: ((objectclass=user) (whenChanged=20131120135443.0Z) (|(ExtensionAttribute7=U) (ExtensionAttribute7=2))) Any ideas on where to go with this? [Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] Connect with us:interpublic.comhttp://www.interpublic.com/ Twitterhttps://twitter.com/#%21/interpublicipg Facebookhttps://www.facebook.com/InterpublicGroup Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Lync Communcatorsip:levi.lippinc...@na.corp.ipgnetwork.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.pnginline: image002.pnginline: image003.png
Re: Status Reason field values in API
Thanks Misi for your inputs. I will fetch the data and do the string manipulation on it but curious to know if other APIs also have ARStatusHistoryList like JAVA and .Net ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reuse a Cart in SRM 7.6.4
It isn't that, but what I've done is to create a PDT containing other PDTs as a package that gets submitted from one form, with several branches within the higher level PDT to only submit what's needed within the process. It's for my onboarding process and looks something like: On-boarding form -- On-boarding PDT -- If PC needed select what kind then pass to PC provisioning PDT -- If Telephone is needed then pass to Telephony provisioning PDT -- ...cell phone/air card, GPS, various common applications, etc. Several of these exist on their own. For example, the software PDTs have been used for several years prior to me making one for on-boarding so it doesn't matter whether it's a new hire or someone just needing something new to do their jobs. The PC one is tied to a Change Template we've used for years to deploy new PCs, so there was very little learning curve on the parts of those teams. This is still a work in progress, it has been in production just a month or two and we're still struggling to reconcile the process due to the fact that we have one application used for security rights access and we use the SRM form for everything else. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 25, 2013 10:53 AM To: arslist@ARSLIST.ORG Subject: Reuse a Cart in SRM 7.6.4 ** Has anyone here ever created something that allows you to re-use a cart after it has been submitted? Like creating a Favorite cart for many requests that get requested all the time. ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Spoon Assistance
It looks to me like you are not setting a value to filter on before it runs. I do recall using Pentaho DI did cause some headache with LDAP, but I can't remember the exact problem I faced. I would start by verifying the information you are using for your dynamic string. HTH, Brian Goralczyk On Mon, Nov 25, 2013 at 11:32 AM, Lippincott, Levi (OMA-GIS) levi.lippinc...@interpublic.com wrote: ** Hello, Hopefully someone here could help me out… have been banging my head against the wall with this error. I have an LDAP query built that is throwing up the following error when using a “Dynamic filter string” : 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : Exception : 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : Dynamic filter string fieldname is missing! 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.core.exception.KettleException: 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : Dynamic filter string fieldname is missing! 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.trans.steps.ldapinput.LDAPInput.dynamicSearch(Unknown Source) 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.trans.steps.ldapinput.LDAPInput.getOneRow(Unknown Source) 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.trans.steps.ldapinput.LDAPInput.processRow(Unknown Source) 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : org.pentaho.di.trans.step.RunThread.run(Unknown Source) 2013/11/25 11:31:11 - LDAP Input.0 - ERROR (version 4.1.0, build 1 from 2012-11-06 13.20.53) : java.lang.Thread.run(Unknown Source) If I run the preview on the previous step that is supplying the dynamic filter string it is successfully spitting out the query: ((objectclass=user) (whenChanged=20131120135443.0Z) (|(ExtensionAttribute7=U) (ExtensionAttribute7=2))) Any ideas on where to go with this? [image: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] [image: Description: cid:5B14E19B-6B68-4C9C-84B4-F4330F2857CF] [image: Description: cid:08D97333-1C57-4D34-91BD-254ADB3942AF] Connect with us:interpublic.com http://www.interpublic.com/ Twitter https://twitter.com/#%21/interpublicipg Facebook https://www.facebook.com/InterpublicGroup [image: Description: cid:771DBABB-241A-47AB-AEEB-230567236D6E] *Levi Lippincott /* Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com Lync Communcator [image: Description: cid:21DB6442-3C43-4D3D-BFC3-C2DA30C66CBF] *Interpublic Group *6825 Pine Street, Omaha, NE 68106 *Talent is a Gift; But Character is a Choice. -Matt Grotewold-* This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Status Reason field values in API
Hi, The Java API certainly has classes to deal with this. The .Net API should have similar methods and classes. Otherwise it is just a matter of splitting the string first on chr(3) and you will get each value-pair (User/Timestamp), and then split each entry again on chr(4). The result is a little different depending on if it is a linear or custom status-field. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Thanks Misi for your inputs. I will fetch the data and do the string manipulation on it but curious to know if other APIs also have ARStatusHistoryList like JAVA and .Net ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
DHL/UPS integration
Hello ARList, Has anyone integrated ARS with DHL or UPS shippers? The goal would be to have a form in ARS take shipping information from a typical user pushing it to UPS creating a shipping request that could be printed by the internal shipping department. What I'm curious to know is would custom software need to be created outside standard workflow using Developer Studio? thank you! Russ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DHL/UPS integration
I wouldn't be surprised if the shipping companies had web services to deal with this kind of need. You'd have to track down their technical people to get specs and then stay up to speed as they fix bugs and add features, but those are the usual costs of integration and easy to explain to your sponsor. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rdg em Sent: Monday, November 25, 2013 4:25 PM To: arslist@ARSLIST.ORG Subject: DHL/UPS integration ** Hello ARList, Has anyone integrated ARS with DHL or UPS shippers? The goal would be to have a form in ARS take shipping information from a typical user pushing it to UPS creating a shipping request that could be printed by the internal shipping department. What I'm curious to know is would custom software need to be created outside standard workflow using Developer Studio? thank you! Russ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
