Re: Decrypt AR User password
I tried executeProcess but getting any exception as below; Must have admin permissions to perform this operation; Do you feel, I should provide each user an admin rights to confirm their password ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Decrypt AR User password
Sorry, there is also am active link version of that command that shouldn't restore admin permissions :) On Dec 31, 2013 4:41 AM, James Smith bmcremedyarslis...@gmail.com wrote: I tried executeProcess but getting any exception as below; Must have admin permissions to perform this operation; Do you feel, I should provide each user an admin rights to confirm their password ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Decrypt AR User password
Appreciate if you give me an example. Wishing you and your family a very happy new year. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Decrypt AR User password
** If you create a special form (or have a generic form for similar things) for password validation on your at server you could do a create entry on the server and run the validate process via a filter on submit since filters run with admin permissions.Then your api can get the result from the created record. But if LJ has a way to make the other way work with an active link version, that would be more efficient of course, I am just offering an alternative. From: James SmithSent: Tuesday, December 31, 2013 6:41 AMTo: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: Re: Decrypt AR User passwordI tried executeProcess but getting any exception as below;Must have admin permissions to perform this operation;Do you feel, I should provide each user an admin rights to confirm their password ?___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org"Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Decrypt AR User password
Yea...I'm not sure that the Active Link Run Process will work out, that code is listed for 'internal only' use...so not sure thereI'm leaning more toward a form that executes a service instead of one that fires on Submit...but same basic principal. On Tue, Dec 31, 2013 at 8:27 AM, Randeep Atwal ratwals...@gmail.com wrote: ** If you create a special form (or have a generic form for similar things) for password validation on your at server you could do a create entry on the server and run the validate process via a filter on submit since filters run with admin permissions. Then your api can get the result from the created record. But if LJ has a way to make the other way work with an active link version, that would be more efficient of course, I am just offering an alternative. *From: *James Smith *Sent: *Tuesday, December 31, 2013 6:41 AM *To: *arslist@ARSLIST.ORG *Reply To: *arslist@ARSLIST.ORG *Subject: *Re: Decrypt AR User password I tried executeProcess but getting any exception as below; Must have admin permissions to perform this operation; Do you feel, I should provide each user an admin rights to confirm their password ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Decrypt AR User password
I came across this method that I'd never seen before today executeSpecialCommand public ProcessResult file:///C:/Users/lj/Google%20Drive/ARJavaLib/ardoc81_build001/com/bmc/arsys/api/ProcessResult.html *executeSpecialCommand*(String http://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html?is-external=true cmd, Object http://java.sun.com/j2se/1.5.0/docs/api/java/lang/Object.html?is-external=true... parameters) throws ARException file:///C:/Users/lj/Google%20Drive/ARJavaLib/ardoc81_build001/com/bmc/arsys/api/ARException.html Executes one of the special AR System run process commands *Parameters:*cmd - The command lineparameters - Appropriate parameters for the given special command*Returns:*ProcessResult Result of running the special command*Throws:*ARExceptionfile:///C:/Users/lj/Google%20Drive/ARJavaLib/ardoc81_build001/com/bmc/arsys/api/ARException.html - if command is not performed it appears that this MAY be the method you are looking for to execute the validate password...never tried it myself though On Tue, Dec 31, 2013 at 8:29 AM, LJ LongWing lj.longw...@gmail.com wrote: Yea...I'm not sure that the Active Link Run Process will work out, that code is listed for 'internal only' use...so not sure thereI'm leaning more toward a form that executes a service instead of one that fires on Submit...but same basic principal. On Tue, Dec 31, 2013 at 8:27 AM, Randeep Atwal ratwals...@gmail.comwrote: ** If you create a special form (or have a generic form for similar things) for password validation on your at server you could do a create entry on the server and run the validate process via a filter on submit since filters run with admin permissions. Then your api can get the result from the created record. But if LJ has a way to make the other way work with an active link version, that would be more efficient of course, I am just offering an alternative. *From: *James Smith *Sent: *Tuesday, December 31, 2013 6:41 AM *To: *arslist@ARSLIST.ORG *Reply To: *arslist@ARSLIST.ORG *Subject: *Re: Decrypt AR User password I tried executeProcess but getting any exception as below; Must have admin permissions to perform this operation; Do you feel, I should provide each user an admin rights to confirm their password ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM 7.6.04 Surveys
Hi, I'm working to figure out surveys. We have ITSM 7.6.04 with SRM. I'm stuck on a couple questions: 1. How do I trigger surveys for incidents that are created manually? We have incident configured to create a service request, i.e. when an incident is created via phone support desk or email. I have not been able to get such service requests to trigger the survey on incident resolution. I have tried to enable the survey on the oob Service Desk Incident SRD, but no luck. 2. What form(s) holds the survey data? I haven't yet found web or crystal reports for survey reporting: are there such? Thank you in advance, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Fw: SRM 7.6.04 Surveys
Hi Chuck 1) I don't have tools in front of me to confirm names, but there is an SRD with a name like Incident Service Request where you need to go to the survey fields and enable and select a survey. 2) There is join called something like Survey_RequestJoin. Not sure if there is an existing report but the field names are fairly straightforward if you want to create your own. I find the 7.6.04 survey solution lacking: -Only 4 question -Can not set scale (i.e. 1 to 4 instead of 1 to 10) -The survey notification has request id instead of incident id -Dated look -Users need to have a Remedy login (no big deal if you are doing internal surveys and you have A.D.) -and more Still, you might like it! If not, I highly recommend Kinetic's excellent product: http://www.kineticdata.com/products/survey/ It does what a survey tool should, simply and well. Jon -- From: SUBSCRIBE arslist Chuck Benesh chuck.ben...@cdw.com Sent: Tuesday, December 31, 2013 7:23 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: SRM 7.6.04 Surveys Hi, I'm working to figure out surveys. We have ITSM 7.6.04 with SRM. I'm stuck on a couple questions: 1. How do I trigger surveys for incidents that are created manually? We have incident configured to create a service request, i.e. when an incident is created via phone support desk or email. I have not been able to get such service requests to trigger the survey on incident resolution. I have tried to enable the survey on the oob Service Desk Incident SRD, but no luck. 2. What form(s) holds the survey data? I haven't yet found web or crystal reports for survey reporting: are there such? Thank you in advance, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Fw: SRM 7.6.04 Surveys
An Idea has been submitted in the BMC Communities. I recommend anybody interested in Surveys vote and add your thoughts to the discussion. Survey improvements https://communities.bmc.com/ideas/3988 Jason On Tue, Dec 31, 2013 at 11:43 AM, Jonathan Young jyo...@3dars.com wrote: Hi Chuck 1) I don't have tools in front of me to confirm names, but there is an SRD with a name like Incident Service Request where you need to go to the survey fields and enable and select a survey. 2) There is join called something like Survey_RequestJoin. Not sure if there is an existing report but the field names are fairly straightforward if you want to create your own. I find the 7.6.04 survey solution lacking: -Only 4 question -Can not set scale (i.e. 1 to 4 instead of 1 to 10) -The survey notification has request id instead of incident id -Dated look -Users need to have a Remedy login (no big deal if you are doing internal surveys and you have A.D.) -and more Still, you might like it! If not, I highly recommend Kinetic's excellent product: http://www.kineticdata.com/products/survey/ It does what a survey tool should, simply and well. Jon -- From: SUBSCRIBE arslist Chuck Benesh chuck.ben...@cdw.com Sent: Tuesday, December 31, 2013 7:23 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: SRM 7.6.04 Surveys Hi, I'm working to figure out surveys. We have ITSM 7.6.04 with SRM. I'm stuck on a couple questions: 1. How do I trigger surveys for incidents that are created manually? We have incident configured to create a service request, i.e. when an incident is created via phone support desk or email. I have not been able to get such service requests to trigger the survey on incident resolution. I have tried to enable the survey on the oob Service Desk Incident SRD, but no luck. 2. What form(s) holds the survey data? I haven't yet found web or crystal reports for survey reporting: are there such? Thank you in advance, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
I just want to wish everyone a healthy and happy 2014 (and something to think about)
I just want to wish everyone a healthy and happy 2014. Now something to think about Tomorrow is the first blank page of a 365-page book. Write a good one.- https://www.bradpaisley.com/home Brad Paisley There's only one rule you need to remember: laugh at everything and forget everybody else! It sound egotistical, but it's actually the only cure for those suffering from self-pity. ― Anne Frank, The Diary of Anne Frank The proper behavior all through the holiday season is to be drunk. This drunkenness culminates on New Year's Eve, when you get so drunk you kiss the person you're married to. --P. J. O'Rourke Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
