OT: ARUtilities 8.0
Hey Folks, ARUtilities 8.0 is available for a limited time at a great new price! As always it's free to try. download your copy from: http://www.arutilities.com Comments are always welcome. feedb...@arutilities.com Thank you Les Ganton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] reporting methods for ARS 8.1
There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of - an yes I could create my own with a UT Custom. Of those it appears most are old and or have security issues - old java:: business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit only, and is old and some newer JAVA versions do not run with it (which makes it insecure) and at some places they will not allow it to run - due to security risk (it is really old) Analytics: while the 7.6.04 version and 8.0 version can be installed you can only us certain versions of JAVA and some of those are EOL -- or you pay for extended support. you cannot run dynamic reports either, from the mid-tier it is a on demand version (login to web client or login to server and use thick client). You can email and post to sharepoint on a timed basis. Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC is only compatible with 2.5 Adhoc: yup just a bunch of data points. BMC : appears weak for either integration or continued reporting with models that are forward looking and security conscience. CR 2013 is out but cannot use it. Am I incorrect in some of these observations? Could someone tell me that CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? How about CR 2013 server -- is there any future that BMC will allow reporting from this? How are people handling the WEB and press a button to get reports? Birt? Just asking... On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.govwrote: ** I am unclear what question you are asking, Patrick. Are you asking which reporting methods compatible with 8.1 are the most secure/security compliant? Thanks, *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Monday, February 10, 2014 1:47 PM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] reporting methods for ARS 8.1 ** CR 2008 server (old and most likely not security compliant) -- is there anything newer that is compatible? Analytics (that cannot do reports from the web like CR just email/sharepoint - and login) and is close to not being security compliant (JAVA VERSIONS). BIRT (older version 2.5 -- but not the latest ) Again security problems? Adhoc (yuk) Anyone got any good answers? -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] reporting methods for ARS 8.1
I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? Sent from my iPhone On Feb 11, 2014, at 7:39 AM, patrick zandi remedy...@gmail.com wrote: ** There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of - an yes I could create my own with a UT Custom. Of those it appears most are old and or have security issues - old java:: business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit only, and is old and some newer JAVA versions do not run with it (which makes it insecure) and at some places they will not allow it to run - due to security risk (it is really old) Analytics: while the 7.6.04 version and 8.0 version can be installed you can only us certain versions of JAVA and some of those are EOL -- or you pay for extended support. you cannot run dynamic reports either, from the mid-tier it is a on demand version (login to web client or login to server and use thick client). You can email and post to sharepoint on a timed basis. Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC is only compatible with 2.5 Adhoc: yup just a bunch of data points. BMC : appears weak for either integration or continued reporting with models that are forward looking and security conscience. CR 2013 is out but cannot use it. Am I incorrect in some of these observations? Could someone tell me that CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? How about CR 2013 server -- is there any future that BMC will allow reporting from this? How are people handling the WEB and press a button to get reports? Birt? Just asking... On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** I am unclear what question you are asking, Patrick. Are you asking which reporting methods compatible with 8.1 are the most secure/security compliant? Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, February 10, 2014 1:47 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] reporting methods for ARS 8.1 ** CR 2008 server (old and most likely not security compliant) -- is there anything newer that is compatible? Analytics (that cannot do reports from the web like CR just email/sharepoint - and login) and is close to not being security compliant (JAVA VERSIONS). BIRT (older version 2.5 -- but not the latest ) Again security problems? Adhoc (yuk) Anyone got any good answers? -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 7 w/ Dev 8
I think you need to go into your Dev Studio directory and update the devstudio.ini file - change this line to point to the correct java location: C:\Program Files\Java\jre1.6.0_37\bin\javaw.exe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Monday, February 10, 2014 1:45 PM To: arslist@ARSLIST.ORG Subject: Windows 7 w/ Dev 8 I had to convert my XP machine to Win 7. I then loaded Dev 8.1 and then downloaded Java 7. I now get this error when trying to finish installing Dev 8.1: You have selected an incorrect 64-bit JRE path. Please select the correct JRE path and continue. I have the path set like this: C:\Program Files\Java\jre7 Now also my c drive is being encrypted at this time so I am not sure if that could be stopping it from being loaded or what. Let me know if you can help. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4259 / Virus Database: 3658/7001 - Release Date: 01/14/14 Internal Virus Database is out of date. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
View forms and Web Service ARERR 9130
We use view forms in our application. Hence, not all the core fields are present. When executing a web service (probably on mid-tier also), an ARERR 9130 occurs and report ???: 8 Field does not exist ... and a http 500 error is returned (Internal Server Error). I haven't touched a remedy web service since, well, it's been a while. Any ideas on a work around? TIA, ==Mac ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
HTTP 400 error Bad Request
When some customers try to access the MidTier server they are receiving HTTP 400 Page cannot be displayed. Bad Request. We are using ATRIUM SSO and load balanced between 3 app servers and 6 mid tier servers. We are in a Windows environment and using IIS 7.0. A work around has been setting the customers to use username and password instead of Single Sign On. But now some aren't able to use that. Have anyone else experienced this and what did they find for the fix. I have found this article. http://www.grouppolicy.biz/2013/06/how-to-configure-iis-to-support-large-ad- token-with-group-policy/ any help would be appreciated. Thank You, Andrew Johnson Remedy Administrator Jacobs Technology SOCOM/J636 ITSM Commercial Number: 813-826-1512 DSN: 299-1512 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: View forms and Web Service ARERR 9130
Check your mapping and workflow. We use web services against View and Join forms without this issue. What is your web service doing? If it is doing a Push fields to another form that may be where the issue is actually occurring. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac McMillan Sent: Tuesday, February 11, 2014 12:05 PM To: arslist@ARSLIST.ORG Subject: View forms and Web Service ARERR 9130 We use view forms in our application. Hence, not all the core fields are present. When executing a web service (probably on mid-tier also), an ARERR 9130 occurs and report ???: 8 Field does not exist ... and a http 500 error is returned (Internal Server Error). I haven't touched a remedy web service since, well, it's been a while. Any ideas on a work around? TIA, ==Mac ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: View forms and Web Service ARERR 9130
Web service plugin uses field 8, any form that consumes a web service must have a field 8 :) On Feb 11, 2014 11:15 AM, Mac McMillan bethel.mcmil...@twtelecom.com wrote: We use view forms in our application. Hence, not all the core fields are present. When executing a web service (probably on mid-tier also), an ARERR 9130 occurs and report ???: 8 Field does not exist ... and a http 500 error is returned (Internal Server Error). I haven't touched a remedy web service since, well, it's been a while. Any ideas on a work around? TIA, ==Mac ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] reporting methods for ARS 8.1
Thank you bruce.. On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail bruke...@gmail.com wrote: ** I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? Sent from my iPhone On Feb 11, 2014, at 7:39 AM, patrick zandi remedy...@gmail.com wrote: ** There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of - an yes I could create my own with a UT Custom. Of those it appears most are old and or have security issues - old java:: business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit only, and is old and some newer JAVA versions do not run with it (which makes it insecure) and at some places they will not allow it to run - due to security risk (it is really old) Analytics: while the 7.6.04 version and 8.0 version can be installed you can only us certain versions of JAVA and some of those are EOL -- or you pay for extended support. you cannot run dynamic reports either, from the mid-tier it is a on demand version (login to web client or login to server and use thick client). You can email and post to sharepoint on a timed basis. Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC is only compatible with 2.5 Adhoc: yup just a bunch of data points. BMC : appears weak for either integration or continued reporting with models that are forward looking and security conscience. CR 2013 is out but cannot use it. Am I incorrect in some of these observations? Could someone tell me that CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? How about CR 2013 server -- is there any future that BMC will allow reporting from this? How are people handling the WEB and press a button to get reports? Birt? Just asking... On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.govwrote: ** I am unclear what question you are asking, Patrick. Are you asking which reporting methods compatible with 8.1 are the most secure/security compliant? Thanks, *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Monday, February 10, 2014 1:47 PM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] reporting methods for ARS 8.1 ** CR 2008 server (old and most likely not security compliant) -- is there anything newer that is compatible? Analytics (that cannot do reports from the web like CR just email/sharepoint - and login) and is close to not being security compliant (JAVA VERSIONS). BIRT (older version 2.5 -- but not the latest ) Again security problems? Adhoc (yuk) Anyone got any good answers? -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: View forms and Web Service ARERR 9130
LJ, I'm on 7.6.04 SP3 (Linux) and consume web services from several Display Only forms without this error (and those forms do not have Field 8) Display Only form has a button that does a Service Action to the same Display Only form. A service filter does a Web Service Set Fields action to consume a service from another app and return the data back to the user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, February 11, 2014 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: View forms and Web Service ARERR 9130 ** Web service plugin uses field 8, any form that consumes a web service must have a field 8 :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, February 11, 2014 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: View forms and Web Service ARERR 9130 Check your mapping and workflow. We use web services against View and Join forms without this issue. What is your web service doing? If it is doing a Push fields to another form that may be where the issue is actually occurring. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac McMillan Sent: Tuesday, February 11, 2014 12:05 PM To: arslist@ARSLIST.ORG Subject: View forms and Web Service ARERR 9130 We use view forms in our application. Hence, not all the core fields are present. When executing a web service (probably on mid-tier also), an ARERR 9130 occurs and report ???: 8 Field does not exist ... and a http 500 error is returned (Internal Server Error). I haven't touched a remedy web service since, well, it's been a while. Any ideas on a work around? TIA, ==Mac ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: View forms and Web Service ARERR 9130
it may be possible they 'fixed' this in later versionsit's been quite some time since I have challenged this 'knowledge' on newer versions of Remedy. On Tue, Feb 11, 2014 at 1:25 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: LJ, I'm on 7.6.04 SP3 (Linux) and consume web services from several Display Only forms without this error (and those forms do not have Field 8) Display Only form has a button that does a Service Action to the same Display Only form. A service filter does a Web Service Set Fields action to consume a service from another app and return the data back to the user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, February 11, 2014 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: View forms and Web Service ARERR 9130 ** Web service plugin uses field 8, any form that consumes a web service must have a field 8 :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, February 11, 2014 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: View forms and Web Service ARERR 9130 Check your mapping and workflow. We use web services against View and Join forms without this issue. What is your web service doing? If it is doing a Push fields to another form that may be where the issue is actually occurring. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mac McMillan Sent: Tuesday, February 11, 2014 12:05 PM To: arslist@ARSLIST.ORG Subject: View forms and Web Service ARERR 9130 We use view forms in our application. Hence, not all the core fields are present. When executing a web service (probably on mid-tier also), an ARERR 9130 occurs and report ???: 8 Field does not exist ... and a http 500 error is returned (Internal Server Error). I haven't touched a remedy web service since, well, it's been a while. Any ideas on a work around? TIA, ==Mac ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM : Registered and Unregistered templates
Hi Experts, I am reading SRM notes and found a point where it says register application template https://docs.bmc.com/docs/display/public/srm81/Defining+application+object+templates What does registering a template mean ? How about unregistered template ? What to know the difference as well. Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
quick question about User form
Hey, I want to double check my user form field permission against out of the box I have 8.1. Can someone confirm the default, out-of-the-box permissions for the following 3 fields on the User form? 101 (Login Name) 8 (Full Name) 104 (Group List) In comparing my DEV and QA, I see deltas and want to get back to stock on the base form and then overlay any customizations. Thanks in advance, raygellenb...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM : Registered and Unregistered templates
A template is registered once you use it in an AOT. After it is registered, you can't use it in another AOT. Sent from my iPhone On Feb 11, 2014, at 3:58 PM, Sweety sweetykhann...@gmail.com wrote: Hi Experts, I am reading SRM notes and found a point where it says register application template https://docs.bmc.com/docs/display/public/srm81/Defining+application+object+templates What does registering a template mean ? How about unregistered template ? What to know the difference as well. Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
Great thread, brings a smile. Every time I install a newer Dev Studio (like the recent 8.101 upgrade), I re-install my 7.6.04 User.exe because the newer stuff sometimes breaks it and I refuse to give it up. It still works against the newer servers, at least for now. I still do my table exports from User because I find the web interface to be click-happy and clunky. They'll take my User tool when they pry it from my cold, dead hard drive... Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: quick question about User form
Hi, id : 8 permission : 4\2 id : 101 permission : 4\2 permission : 60988\1 id : 104 permission : 4\1 I hope this helps. Just compare it to your def export of the User-form if confused. This comes from a system without ITSM installed. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hey, I want to double check my user form field permission against out of the box I have 8.1. Can someone confirm the default, out-of-the-box permissions for the following 3 fields on the User form? 101 (Login Name) 8 (Full Name) 104 (Group List) In comparing my DEV and QA, I see deltas and want to get back to stock on the base form and then overlay any customizations. Thanks in advance, raygellenb...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: quick question about User form
Cheers and thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] reporting methods for ARS 8.1
Xtraction is also a viable reporting and Dashboard product. Fast with lots of features. Built in integration with Remedy. Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, 12 February 2014 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] reporting methods for ARS 8.1 ** Thank you bruce.. On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail bruke...@gmail.com wrote: ** I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? Sent from my iPhone On Feb 11, 2014, at 7:39 AM, patrick zandi remedy...@gmail.com wrote: ** There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of - an yes I could create my own with a UT Custom. Of those it appears most are old and or have security issues - old java:: business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit only, and is old and some newer JAVA versions do not run with it (which makes it insecure) and at some places they will not allow it to run - due to security risk (it is really old) Analytics: while the 7.6.04 version and 8.0 version can be installed you can only us certain versions of JAVA and some of those are EOL -- or you pay for extended support. you cannot run dynamic reports either, from the mid-tier it is a on demand version (login to web client or login to server and use thick client). You can email and post to sharepoint on a timed basis. Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC is only compatible with 2.5 Adhoc: yup just a bunch of data points. BMC : appears weak for either integration or continued reporting with models that are forward looking and security conscience. CR 2013 is out but cannot use it. Am I incorrect in some of these observations? Could someone tell me that CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? How about CR 2013 server -- is there any future that BMC will allow reporting from this? How are people handling the WEB and press a button to get reports? Birt? Just asking... On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** I am unclear what question you are asking, Patrick. Are you asking which reporting methods compatible with 8.1 are the most secure/security compliant? Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, February 10, 2014 1:47 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] reporting methods for ARS 8.1 ** CR 2008 server (old and most likely not security compliant) -- is there anything newer that is compatible? Analytics (that cannot do reports from the web like CR just email/sharepoint - and login) and is close to not being security compliant (JAVA VERSIONS). BIRT (older version 2.5 -- but not the latest ) Again security problems? Adhoc (yuk) Anyone got any good answers? -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
FTS and Remedy 8.1 in a Server Group
Is anyone out there installed RKM in v. 8.1.002 and in a Server Group and FTS enabled? We are having issues where the indexing is hung. I noticed there is a 8.1.01 ARS now available and it addresses some issues with FTS, but in the notes it mentioned that 'in a Server Group environment the ft_pending table may have forms that cannot be indexed' there is no fix and the workaround is blowing away that table. Indexing never stops. And while its indexing any new Knowledge articles are not searchable until I blow away that table. Our fear is that we are missing indexes if I prematurely stop indexing.. Our single server development is fine. Maybe my configuration of FTS is also wrong on my system for Server Groups. Anyone know where I can go to get more info on FTS configuration on Server Grouped environment for 8.x? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] reporting methods for ARS 8.1
Yurbi has an out of the box integration with ARS 8.1 that provides a codeless approach to creating reports and dashboards and an easy way to integrate the Remedy data with any other datasource. We just made a few enhancements described here - http://www.5kfish.com/blogs/exciting-enhancements-to-yurbi-for-bmc-remedy-v9-12-25-2/ On the first image on the left you can see all the modules we have pre-built but you can add any customizations through the interface. thanks, David On Tue, Feb 11, 2014 at 5:48 PM, Schon, Stuart stuart.sc...@au.fujitsu.comwrote: ** Xtraction is also a viable reporting and Dashboard product. Fast with lots of features. Built in integration with Remedy. *Stuart Schon Service Desk Systems - ManagerFujitsu Australia Limited* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Wednesday, 12 February 2014 6:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] reporting methods for ARS 8.1 ** Thank you bruce.. On Tue, Feb 11, 2014 at 10:54 AM, Bruce - Gmail bruke...@gmail.com wrote: ** I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? Sent from my iPhone On Feb 11, 2014, at 7:39 AM, patrick zandi remedy...@gmail.com wrote: ** There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of - an yes I could create my own with a UT Custom. Of those it appears most are old and or have security issues - old java:: business objects xi 3.1 crystal reports 2011 -- Requires 2008 Max 32 bit only, and is old and some newer JAVA versions do not run with it (which makes it insecure) and at some places they will not allow it to run - due to security risk (it is really old) Analytics: while the 7.6.04 version and 8.0 version can be installed you can only us certain versions of JAVA and some of those are EOL -- or you pay for extended support. you cannot run dynamic reports either, from the mid-tier it is a on demand version (login to web client or login to server and use thick client). You can email and post to sharepoint on a timed basis. Birt is using version 2.5 (but newer versions 4.5? I think is out) but BMC is only compatible with 2.5 Adhoc: yup just a bunch of data points. BMC : appears weak for either integration or continued reporting with models that are forward looking and security conscience. CR 2013 is out but cannot use it. Am I incorrect in some of these observations? Could someone tell me that CR 3.1 is passing their NESSUS scans and JAVA can be 1.7.X or 1.8.X ? How about CR 2013 server -- is there any future that BMC will allow reporting from this? How are people handling the WEB and press a button to get reports? Birt? Just asking... On Mon, Feb 10, 2014 at 5:34 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** I am unclear what question you are asking, Patrick. Are you asking which reporting methods compatible with 8.1 are the most secure/security compliant? Thanks, *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Monday, February 10, 2014 1:47 PM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] reporting methods for ARS 8.1 ** CR 2008 server (old and most likely not security compliant) -- is there anything newer that is compatible? Analytics (that cannot do reports from the web like CR just email/sharepoint - and login) and is close to not being security compliant (JAVA VERSIONS). BIRT (older version 2.5 -- but not the latest ) Again security problems? Adhoc (yuk) Anyone got any good answers? -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *David A. Ferguson* Work: 571-354-0515 Fax: 702-974-2704 Email: david.fergu...@5kfish.com Website: http://www.5kfish.com http://www.linkedin.com/in/davferg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
