Re: Looking for a Good Remedy Support Company
We are looking for an ongoing support company. And, we will also, eventually, be looking for folks who can guide us through upgrades and such. Susan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdul Moid Sent: September-24-14 11:22 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a Good Remedy Support Company ** Hi Susan, Are you looking for a support company or folks to support the ongoing project. Would like to know the details,so that we can proceed further iff? On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan schampa...@hsnsudbury.camailto:schampa...@hsnsudbury.ca wrote: ** Hi folks, We’re in the market for a reliable, knowledgeable Remedy support company, preferably located in Ontario, Canada. If you can recommend any, I would appreciate it. We are currently only using Remedy Incident Management 7.6.04. We will need some knowledgeable support to assist us in building our CMDB; implement Change Management; implement Knowledge Management, etc. Any recommendations would be greatly appreciated. Thank you, Susan Champagne Remedy Administrator Health Sciences North, Sudbury, Ontario The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ -- Abdul Moid Mohammed _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for a Good Remedy Support Company
Hi Susan, Is it Remote support ? Please provide the complete details so that we can proceed further Regards;--Abdul Moid On Thu, Sep 25, 2014 at 7:57 PM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** We are looking for an ongoing support company. And, we will also, eventually, be looking for folks who can guide us through upgrades and such. Susan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Abdul Moid *Sent:* September-24-14 11:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Looking for a Good Remedy Support Company ** Hi Susan, Are you looking for a support company or folks to support the ongoing project. Would like to know the details,so that we can proceed further iff? On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** Hi folks, We’re in the market for a reliable, knowledgeable Remedy support company, preferably located in Ontario, Canada. If you can recommend any, I would appreciate it. We are currently only using Remedy Incident Management 7.6.04. We will need some knowledgeable support to assist us in building our CMDB; implement Change Management; implement Knowledge Management, etc. Any recommendations would be greatly appreciated. Thank you, Susan Champagne Remedy Administrator Health Sciences North, Sudbury, Ontario The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ -- Abdul Moid Mohammed _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ -- Abdul Moid Mohammed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Lead Remedy Programmer Analyst (ARS or CMDB)
. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 8.x, Force, Footprints Career Opportunities in DC, VA and MD metro area
Are you still hiring for these positions? Rick On Sep 11, 2014 8:23 PM, Eric Chasteen eric.s.chast...@gmail.com wrote: ** Hello ARSlisters, I am looking for multiple Remedy 8.x, Remedyforce, and Footprints Developers and Administrators to work full and part time in the DC, VA, and MD metro area on government sites. Experience with Remedy 7.6.4 and 8.x most preferred along with BMC training certifications, ITIL v3 certifications, and have security clearances. Various experience in SRM, Incident, Change, Asset, CMDB, Analytics, Problem, Knowledge and My*IT. * Multi-year periods of performance. Junior, Mid-level and Senior levels of experience. To inquire for further information, reach out to me at echast...@actionet.com. Thank you. Eric Chasteen Director, Service Delivery ActioNet, Inc. 512.963.3809 echast...@actionet.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Remedy Developer and Report writer
Hi All, Acuity currently has an immediate opening for two Remedy developer https://www.appone.com/MainInfoReq.asp?R_ID=922264B_ID=91fid=1Adid=ssbgcolor=00SearchScreenID=1195CountryID=3LanguageID=2s and a Remedy Report Analyst/Developer https://www.appone.com/MainInfoReq.asp?R_ID=922289B_ID=91fid=1Adid=ssbgcolor=00SearchScreenID=1195CountryID=3LanguageID=2. The jobs are based in Washington DC but there is opportunity to work from home and Herndon VA. Looking for canidates who have experience in 7.5 and upgrading 7.5 to 8.1. The jobs does require an active clearance. *Thank You, * *Tom Hamill* *Technical Manager * tom.ham...@myacuity.com Acuity, Inc. Your Vision | Our Focus www.myacuity.com https://ch1prd0710.outlook.com/owa/redir.aspx?C=seK7h9D6eUi9W3Dl98fTer3uaF4idM8IZJ6ij7zkck-b_rwWx1LnfEv6wpXlhgHduaBc2GLw_mQ.URL=http%3a%2f%2fwww.myacuity.com%2f ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC sues SNOW
Hello I've reviewed some of the patents and I was amused by what passes for a 'patent'. http://www.google.co.uk/patents/US5978594 This patent is all about agents running on hosts, controlled by a central service. It is described as novel, but it's not something invented by BMC and is present in many other products. For example, both IBM Websphere and Oracle Weblogic have a concept of a central service (WAS deployment manager, WL admin server), that feeds instructions/configuration to nodes running JVMs. This is not novel - it's common place. http://www.google.com/patents/US6816898 Collecting performance metrics. I can do that in a couple of lines of Python and it's nothing new. A typical large bank will have lots of this stuff, both purchased and home grown, littered on their networks with an operations team constantly monitoring it. http://www.google.co.in/patents/US6895586 This one is awful. It sounds like BMC claim to have invented a system of storing data in a hierarchical document using namespaces - you know, what we commonly refer to as XML. There's no intellectual property in designing a schema. http://www.google.co.uk/patents/US7062683 This patent seems to suggest BMC have invented a method of troubleshooting via flowcharts - something I recall doing at school in the mid-80s, and I recall plenty being present in my 6502 Assembler guide. I suspect this and other patent relates to the way in which a BMC product works, but copying the concept is not a crime (Microsoft do not own the concept of a word processor, or sending an email). Indeed, for every concept pinched by a competitor, BMC will have pinched one themselves - such as graphing data to display metrics, which is almost certainly patented by some other company. I think the core problem with many IT patents is they aren't actually 'inventions' but a great way for lawyers to make money. After all, they are hardly going to turn around and tell a BMC senior manager, I'm sorry mate, but this patent has no value. Real inventions, such as James Dyson's bag-less vacuum cleaner, have real value. These patents seem to tell a competitor more about how the internals of a BMC product works rather than defining an 'invention' of real value. John Disclaimer: I am not a lawyer, but I can use Google :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC sues SNOW
Most patents these days aren't for new concepts, but slight - sometimes almost imperceptively so - tweaks in the way something is done. We'll see how these come out, but I think the poster who suggested that this was more a marketing ploy than anything might be more on the mark than most. Rick Cook On Thu, Sep 25, 2014 at 2:01 PM, John Baker jba...@javasystemsolutions.com wrote: Hello I've reviewed some of the patents and I was amused by what passes for a 'patent'. http://www.google.co.uk/patents/US5978594 This patent is all about agents running on hosts, controlled by a central service. It is described as novel, but it's not something invented by BMC and is present in many other products. For example, both IBM Websphere and Oracle Weblogic have a concept of a central service (WAS deployment manager, WL admin server), that feeds instructions/configuration to nodes running JVMs. This is not novel - it's common place. http://www.google.com/patents/US6816898 Collecting performance metrics. I can do that in a couple of lines of Python and it's nothing new. A typical large bank will have lots of this stuff, both purchased and home grown, littered on their networks with an operations team constantly monitoring it. http://www.google.co.in/patents/US6895586 This one is awful. It sounds like BMC claim to have invented a system of storing data in a hierarchical document using namespaces - you know, what we commonly refer to as XML. There's no intellectual property in designing a schema. http://www.google.co.uk/patents/US7062683 This patent seems to suggest BMC have invented a method of troubleshooting via flowcharts - something I recall doing at school in the mid-80s, and I recall plenty being present in my 6502 Assembler guide. I suspect this and other patent relates to the way in which a BMC product works, but copying the concept is not a crime (Microsoft do not own the concept of a word processor, or sending an email). Indeed, for every concept pinched by a competitor, BMC will have pinched one themselves - such as graphing data to display metrics, which is almost certainly patented by some other company. I think the core problem with many IT patents is they aren't actually 'inventions' but a great way for lawyers to make money. After all, they are hardly going to turn around and tell a BMC senior manager, I'm sorry mate, but this patent has no value. Real inventions, such as James Dyson's bag-less vacuum cleaner, have real value. These patents seem to tell a competitor more about how the internals of a BMC product works rather than defining an 'invention' of real value. John Disclaimer: I am not a lawyer, but I can use Google :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC sues SNOW
Unless they are able to get an injunction where SNOW cannot be sold to new clients it could backfire as a marketing ploy. If folks feel that SNOW is that close to BMC to have BMC worry and if the price point is lower for SNOW, it could drive more folks in that direction. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, September 25, 2014 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: BMC sues SNOW ** Most patents these days aren't for new concepts, but slight - sometimes almost imperceptively so - tweaks in the way something is done. We'll see how these come out, but I think the poster who suggested that this was more a marketing ploy than anything might be more on the mark than most. Rick Cook On Thu, Sep 25, 2014 at 2:01 PM, John Baker jba...@javasystemsolutions.com mailto:jba...@javasystemsolutions.com wrote: Hello I've reviewed some of the patents and I was amused by what passes for a 'patent'. http://www.google.co.uk/patents/US5978594 This patent is all about agents running on hosts, controlled by a central service. It is described as novel, but it's not something invented by BMC and is present in many other products. For example, both IBM Websphere and Oracle Weblogic have a concept of a central service (WAS deployment manager, WL admin server), that feeds instructions/configuration to nodes running JVMs. This is not novel - it's common place. http://www.google.com/patents/US6816898 Collecting performance metrics. I can do that in a couple of lines of Python and it's nothing new. A typical large bank will have lots of this stuff, both purchased and home grown, littered on their networks with an operations team constantly monitoring it. http://www.google.co.in/patents/US6895586 This one is awful. It sounds like BMC claim to have invented a system of storing data in a hierarchical document using namespaces - you know, what we commonly refer to as XML. There's no intellectual property in designing a schema. http://www.google.co.uk/patents/US7062683 This patent seems to suggest BMC have invented a method of troubleshooting via flowcharts - something I recall doing at school in the mid-80s, and I recall plenty being present in my 6502 Assembler guide. I suspect this and other patent relates to the way in which a BMC product works, but copying the concept is not a crime (Microsoft do not own the concept of a word processor, or sending an email). Indeed, for every concept pinched by a competitor, BMC will have pinched one themselves - such as graphing data to display metrics, which is almost certainly patented by some other company. I think the core problem with many IT patents is they aren't actually 'inventions' but a great way for lawyers to make money. After all, they are hardly going to turn around and tell a BMC senior manager, I'm sorry mate, but this patent has no value. Real inventions, such as James Dyson's bag-less vacuum cleaner, have real value. These patents seem to tell a competitor more about how the internals of a BMC product works rather than defining an 'invention' of real value. John Disclaimer: I am not a lawyer, but I can use Google :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC sues SNOW
The other point is that you don't have to convince an IT expert this is a violation of technology patent. You have to convince a jury of people pulled at random from the general population - most of whom are intimidated by anything more complicated than a smart phone (and a lot of those are still using the default ring tone). I don't know which side would be more likely to use their peremptory challenges first to toss any sort of IT person. The plaintiffs may well know they're going to have a hard time convincing the IT guy their stuff is at all unique and worthwhile; at the same time the defense might want to toss anyone with any special knowledge in the IT realm. Gotta run, apparently my cell is on the default ring tone William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, September 25, 2014 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: BMC sues SNOW ** Most patents these days aren't for new concepts, but slight - sometimes almost imperceptively so - tweaks in the way something is done. We'll see how these come out, but I think the poster who suggested that this was more a marketing ploy than anything might be more on the mark than most. Rick Cook On Thu, Sep 25, 2014 at 2:01 PM, John Baker jba...@javasystemsolutions.commailto:jba...@javasystemsolutions.com wrote: Hello I've reviewed some of the patents and I was amused by what passes for a 'patent'. http://www.google.co.uk/patents/US5978594 This patent is all about agents running on hosts, controlled by a central service. It is described as novel, but it's not something invented by BMC and is present in many other products. For example, both IBM Websphere and Oracle Weblogic have a concept of a central service (WAS deployment manager, WL admin server), that feeds instructions/configuration to nodes running JVMs. This is not novel - it's common place. http://www.google.com/patents/US6816898 Collecting performance metrics. I can do that in a couple of lines of Python and it's nothing new. A typical large bank will have lots of this stuff, both purchased and home grown, littered on their networks with an operations team constantly monitoring it. http://www.google.co.in/patents/US6895586 This one is awful. It sounds like BMC claim to have invented a system of storing data in a hierarchical document using namespaces - you know, what we commonly refer to as XML. There's no intellectual property in designing a schema. http://www.google.co.uk/patents/US7062683 This patent seems to suggest BMC have invented a method of troubleshooting via flowcharts - something I recall doing at school in the mid-80s, and I recall plenty being present in my 6502 Assembler guide. I suspect this and other patent relates to the way in which a BMC product works, but copying the concept is not a crime (Microsoft do not own the concept of a word processor, or sending an email). Indeed, for every concept pinched by a competitor, BMC will have pinched one themselves - such as graphing data to display metrics, which is almost certainly patented by some other company. I think the core problem with many IT patents is they aren't actually 'inventions' but a great way for lawyers to make money. After all, they are hardly going to turn around and tell a BMC senior manager, I'm sorry mate, but this patent has no value. Real inventions, such as James Dyson's bag-less vacuum cleaner, have real value. These patents seem to tell a competitor more about how the internals of a BMC product works rather than defining an 'invention' of real value. John Disclaimer: I am not a lawyer, but I can use Google :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4765 / Virus Database: 4015/8212 - Release Date: 09/14/14 Internal Virus Database is out of date. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mid-Tier doesn't remember $LASTID$
Although I’ve opened a ticket at BMC, maybe someone in our community has solved this, so … Workflow works OK in Windows User Tool v.7.6 and current production Mid-tier v.7.6 on AR Server v.7.6. Workflow works OK in Windows User Tool v.7.6 on New AR Server V.8.1.01 201401281910 BUT The workflow fails in Mid-Tier v. 8.1.02 201408260235 on New AR Server. Logs reveal that the value of $LASTID$ is NULL in the Active Link action following a PUSH that creates a new record in another form. Logs also show a DISPLAY-ONLY field in the current form is NULL in an active link action following a Set Field in the previous action. In accordance with the documentation, the form action Results List field (1020) is present on both forms and is included, hidden, in all views. This problem is present on both the new production server, a ‘real’ machine (RM?), and the new test server, running on a VM. I was able to work around the $LASTID$ issue with a Global field, but couldn’t do that for the Display-Only set field not ‘sticking’. Anyone else seen this weirdness? Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mid-Tier doesn't remember $LASTID$
Is there a server group involved, or are these standalone servers? I ask because the sticky bit setting for Mid-tier changed in 8.x. Rick On Sep 25, 2014 6:15 PM, Joel Sender jdsen...@earthlink.net wrote: ** Although I’ve opened a ticket at BMC, maybe someone in our community has solved this, so … Workflow works OK in Windows User Tool v.7.6 and current production Mid-tier v.7.6 on AR Server v.7.6. Workflow works OK in Windows User Tool v.7.6 on New AR Server V.8.1.01 201401281910 BUT The workflow fails in Mid-Tier v. 8.1.02 201408260235 on New AR Server. Logs reveal that the value of $LASTID$ is NULL in the Active Link action following a PUSH that creates a new record in another form. Logs also show a DISPLAY-ONLY field in the current form is NULL in an active link action following a Set Field in the previous action. In accordance with the documentation, the form action Results List field (1020) is present on both forms and is included, hidden, in all views. This problem is present on both the new production server, a ‘real’ machine (RM?), and the new test server, running on a VM. I was able to work around the $LASTID$ issue with a Global field, but couldn’t do that for the Display-Only set field not ‘sticking’. Anyone else seen this weirdness? Thanks, *Joel* Joel Senderjdsen...@earthlink.net310.829.5552 -- http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mid-Tier doesn't remember $LASTID$
Stand alone. Problem is submitting a ‘permit’ and the push to the ‘fee’ form. It’s like the Set Field value doesn’t ‘stick’ to the field. Probably NOT related to the famous ‘sticky bit’ sigh Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, September 25, 2014 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier doesn't remember $LASTID$ ** Is there a server group involved, or are these standalone servers? I ask because the sticky bit setting for Mid-tier changed in 8.x. Rick On Sep 25, 2014 6:15 PM, Joel Sender jdsen...@earthlink.net wrote: ** Although I’ve opened a ticket at BMC, maybe someone in our community has solved this, so … Workflow works OK in Windows User Tool v.7.6 and current production Mid-tier v.7.6 on AR Server v.7.6. Workflow works OK in Windows User Tool v.7.6 on New AR Server V.8.1.01 201401281910 BUT The workflow fails in Mid-Tier v. 8.1.02 201408260235 on New AR Server. Logs reveal that the value of $LASTID$ is NULL in the Active Link action following a PUSH that creates a new record in another form. Logs also show a DISPLAY-ONLY field in the current form is NULL in an active link action following a Set Field in the previous action. In accordance with the documentation, the form action Results List field (1020) is present on both forms and is included, hidden, in all views. This problem is present on both the new production server, a ‘real’ machine (RM?), and the new test server, running on a VM. I was able to work around the $LASTID$ issue with a Global field, but couldn’t do that for the Display-Only set field not ‘sticking’. Anyone else seen this weirdness? Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 _ http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM
Hi Kathy You can relate service targets to SRDs from the SLM tab on the SRD form. Is that what you are looking for or are you asking about the run-time service requests and tracking service targets attached to them? Pam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
