Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect
That’s odd but good that that worked for you because it didn’t for my environment. It may be a moot point though, we’re running into so many issues with 8.1.2 that I’m not sure we’re going to go live with any of it and just wait for the next release. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, November 07, 2014 6:09 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect ** HA! You know what our standard desktop looks like :) There are a ton of clinical web apps that have much more stringent browser requirements/limitations and I really don't want to get involved in that mess. We are a custom shop so our forms are typically much lighter than ITSM. The newer JavaScripting engines past IE8 will be welcomed but IE8 is doing ok for use right now. Fortunately I found changing arsystem.compatibility_view from true to false in config.properties and restarting MT did the trick. I wish there was some documentation on this setting so I could see if there is some downside to doing this but so far things look good. Jason On Thu, Oct 30, 2014 at 5:03 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** I haven't investigated this thoroughly, but, I think it would be worth the effort to work with your desktop team. It is my understanding that compatibility mode is significantly slower than non, and that is the primary reason that the message was instituted. On Oct 30, 2014 5:44 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Hi Shawn, Did you get anywhere with this? We just upgrade our dev and QA to SP2 and are now seeing this (annoying) message. Our browser it highly managed and I really don't want to have to include our desktop team in order to update to SP2. I am not going to put SP2 in production without getting rid of this message though. Thanks, Jason On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2. It is happening with both IE9 and IE11. What happened is that after upgrading the mid-tier, we started seeing this warning at the top of the screen: IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location. (ARWARN 9429) This is completely useless, because it’s not like the Remedy team or our users have any say over whether we run things in compatibility mode or not, so we added 9429 to our Suppress-warnings: list in ar.cfg. This worked great until we also upgraded the application server. Now either Suppress-warnings doesn’t work or this specific error is impossible to disable. We’re working with BMC support and they’ve been responding quickly, but it appears they don’t understand the reason we don’t want that error on the top of every single screen. Unfortunately, if we can’t find a way to disable this, we’re going to be unable to upgrade. Hopefully BMC recognizes the error of their ways and releases a hotfix soon. Do any of you have any ideas of how to suppress that message in the meantime? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect
What kind of issues are you running into with 8.1.2? On Mon, Nov 10, 2014 at 5:41 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** That’s odd but good that that worked for you because it didn’t for my environment. It may be a moot point though, we’re running into so many issues with 8.1.2 that I’m not sure we’re going to go live with any of it and just wait for the next release. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, November 07, 2014 6:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect ** HA! You know what our standard desktop looks like :) There are a ton of clinical web apps that have much more stringent browser requirements/limitations and I really don't want to get involved in that mess. We are a custom shop so our forms are typically much lighter than ITSM. The newer JavaScripting engines past IE8 will be welcomed but IE8 is doing ok for use right now. Fortunately I found changing *arsystem.compatibility_view* from true to false in config.properties and restarting MT did the trick. I wish there was some documentation on this setting so I could see if there is some downside to doing this but so far things look good. Jason On Thu, Oct 30, 2014 at 5:03 PM, LJ LongWing lj.longw...@gmail.com wrote: ** I haven't investigated this thoroughly, but, I think it would be worth the effort to work with your desktop team. It is my understanding that compatibility mode is significantly slower than non, and that is the primary reason that the message was instituted. On Oct 30, 2014 5:44 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hi Shawn, Did you get anywhere with this? We just upgrade our dev and QA to SP2 and are now seeing this (annoying) message. Our browser it highly managed and I really don't want to have to include our desktop team in order to update to SP2. I am not going to put SP2 in production without getting rid of this message though. Thanks, Jason On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2. It is happening with both IE9 and IE11. What happened is that after upgrading the mid-tier, we started seeing this warning at the top of the screen: IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location. (ARWARN 9429) This is completely useless, because it’s not like the Remedy team or our users have any say over whether we run things in compatibility mode or not, so we added 9429 to our Suppress-warnings: list in ar.cfg. This worked great until we also upgraded the application server. Now either Suppress-warnings doesn’t work or this specific error is impossible to disable. We’re working with BMC support and they’ve been responding quickly, but it appears they don’t understand the reason we don’t want that error on the top of every single screen. Unfortunately, if we can’t find a way to disable this, we’re going to be unable to upgrade. Hopefully BMC recognizes the error of their ways and releases a hotfix soon. Do any of you have any ideas of how to suppress that message in the meantime? Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect
I’m not the one that did the install so I haven’t investigated them in detail, but a few of the issues are: 1) FTS became misconfigured, had to be reconfigured. 2) Several formerly 64-bit JRE plugins now require a 32-bit JRE (I was skeptical about this but BMC support were the ones that told us that most of the plugins can’t run against a 64-bit JRE.) 3) Custom approvals are not working correctly, after the approval engine not running at all. 4) We can’t get rid of the Compatibility View error that sparked this thread 5) ADDM is unable to write to the CMDB because of Normalization Engine errors (even though we don’t have in-line normalization turned on.) 6) Other plugin and JRE issues. This all happened from the AR System, Mid-Tier, and Atrium Core upgrades. I think AR System is the main area all these are an issue in. Interestingly, the ITSM upgrade that we did in one of our environments introduced no real errors other than conflicting with several of our customizations. My strategy has always been to try to remain as out of the box as possible but through some events I don’t want to get into, we’ve painted ourselves into a corner around email where we have a massively customized RBE as well as outgoing HTML formatted emails. That’s not BMC’s fault though, that’s an internal organizational failure, but the AR System issues shouldn’t be happening at all. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, November 10, 2014 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect ** What kind of issues are you running into with 8.1.2? On Mon, Nov 10, 2014 at 5:41 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** That’s odd but good that that worked for you because it didn’t for my environment. It may be a moot point though, we’re running into so many issues with 8.1.2 that I’m not sure we’re going to go live with any of it and just wait for the next release. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, November 07, 2014 6:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect ** HA! You know what our standard desktop looks like :) There are a ton of clinical web apps that have much more stringent browser requirements/limitations and I really don't want to get involved in that mess. We are a custom shop so our forms are typically much lighter than ITSM. The newer JavaScripting engines past IE8 will be welcomed but IE8 is doing ok for use right now. Fortunately I found changing arsystem.compatibility_view from true to false in config.properties and restarting MT did the trick. I wish there was some documentation on this setting so I could see if there is some downside to doing this but so far things look good. Jason On Thu, Oct 30, 2014 at 5:03 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** I haven't investigated this thoroughly, but, I think it would be worth the effort to work with your desktop team. It is my understanding that compatibility mode is significantly slower than non, and that is the primary reason that the message was instituted. On Oct 30, 2014 5:44 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Hi Shawn, Did you get anywhere with this? We just upgrade our dev and QA to SP2 and are now seeing this (annoying) message. Our browser it highly managed and I really don't want to have to include our desktop team in order to update to SP2. I am not going to put SP2 in production without getting rid of this message though. Thanks, Jason On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2. It is happening with both IE9 and IE11. What happened is that after upgrading the mid-tier, we started seeing this warning at the top of the screen: IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location. (ARWARN 9429) This is completely useless, because it’s not like the Remedy team or our users have any say over whether we run things in compatibility mode or not, so we added 9429 to our Suppress-warnings: list in ar.cfg. This worked great until we also upgraded the application server. Now either Suppress-warnings doesn’t work or this specific error is impossible to disable. We’re working with BMC support and they’ve been responding quickly, but it appears they don’t understand the
Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect
Thanks! Point 2 about plug-ins that previously ran using a 64-bit JRE now requiring a 32-bit JRE sounds ludicrous. Jason On Mon, Nov 10, 2014 at 10:44 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** I’m not the one that did the install so I haven’t investigated them in detail, but a few of the issues are: 1) FTS became misconfigured, had to be reconfigured. 2) Several formerly 64-bit JRE plugins now require a 32-bit JRE (I was skeptical about this but BMC support were the ones that told us that most of the plugins can’t run against a 64-bit JRE.) 3) Custom approvals are not working correctly, after the approval engine not running at all. 4) We can’t get rid of the Compatibility View error that sparked this thread 5) ADDM is unable to write to the CMDB because of Normalization Engine errors (even though we don’t have in-line normalization turned on.) 6) Other plugin and JRE issues. This all happened from the AR System, Mid-Tier, and Atrium Core upgrades. I think AR System is the main area all these are an issue in. Interestingly, the ITSM upgrade that we did in one of our environments introduced no real errors other than conflicting with several of our customizations. My strategy has always been to try to remain as out of the box as possible but through some events I don’t want to get into, we’ve painted ourselves into a corner around email where we have a massively customized RBE as well as outgoing HTML formatted emails. That’s not BMC’s fault though, that’s an internal organizational failure, but the AR System issues shouldn’t be happening at all. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Monday, November 10, 2014 11:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect ** What kind of issues are you running into with 8.1.2? On Mon, Nov 10, 2014 at 5:41 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** That’s odd but good that that worked for you because it didn’t for my environment. It may be a moot point though, we’re running into so many issues with 8.1.2 that I’m not sure we’re going to go live with any of it and just wait for the next release. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, November 07, 2014 6:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect ** HA! You know what our standard desktop looks like :) There are a ton of clinical web apps that have much more stringent browser requirements/limitations and I really don't want to get involved in that mess. We are a custom shop so our forms are typically much lighter than ITSM. The newer JavaScripting engines past IE8 will be welcomed but IE8 is doing ok for use right now. Fortunately I found changing *arsystem.compatibility_view* from true to false in config.properties and restarting MT did the trick. I wish there was some documentation on this setting so I could see if there is some downside to doing this but so far things look good. Jason On Thu, Oct 30, 2014 at 5:03 PM, LJ LongWing lj.longw...@gmail.com wrote: ** I haven't investigated this thoroughly, but, I think it would be worth the effort to work with your desktop team. It is my understanding that compatibility mode is significantly slower than non, and that is the primary reason that the message was instituted. On Oct 30, 2014 5:44 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hi Shawn, Did you get anywhere with this? We just upgrade our dev and QA to SP2 and are now seeing this (annoying) message. Our browser it highly managed and I really don't want to have to include our desktop team in order to update to SP2. I am not going to put SP2 in production without getting rid of this message though. Thanks, Jason On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2. It is happening with both IE9 and IE11. What happened is that after upgrading the mid-tier, we started seeing this warning at the top of the screen: IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location. (ARWARN 9429) This is completely useless, because it’s not like the Remedy team or our users have any say over whether we run things in compatibility mode or not, so we added 9429 to our Suppress-warnings: list in ar.cfg. This worked great until we also upgraded the application server. Now either Suppress-warnings doesn’t work or
ITSM 7.6.4 r2 using IE 10
All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
How often does he clear his cache? 7604 SP2 likes to eat a lot of cache space! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, November 10, 2014 4:18 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
Not sure, just got this report on the way home. My thinking was cache as well, but wondered if someone else had send some strange setting that might need to be set or unset in IE 10. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 10, 2014 5:28 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 r2 using IE 10 ** How often does he clear his cache? 7604 SP2 likes to eat a lot of cache space! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, November 10, 2014 4:18 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
You could try disabling Flash and see if that helps. It's a setting on the MT. (the below ruthlessly stolen from something I googled in order to remember how to do it): You can disable the Flash UI rendering in your Mid Tier config.properties file Set these lines to False: arsystem.flash.detect_flashplayer=true arsystem.flash.enable_ui_rendering=true This will also remove things like rounded corners on the nav bar, etc. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, November 10, 2014 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 r2 using IE 10 ** Not sure, just got this report on the way home. My thinking was cache as well, but wondered if someone else had send some strange setting that might need to be set or unset in IE 10. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 10, 2014 5:28 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 r2 using IE 10 ** How often does he clear his cache? 7604 SP2 likes to eat a lot of cache space! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, November 10, 2014 4:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4765 / Virus Database: 4189/8521 - Release Date: 11/06/14 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
I am not sure the impact but we have the same issue. We have been testing and found that on the Advanced tab under IE options we had to enable software rendering. It cut our response time from 25 seconds down to 2 to 5 seconds for the pop up windows to open. Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Original message From: Richter, Howard (CEI - Atlanta) Date:11/10/2014 4:19 PM (GMT-06:00) To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
Thanks I will try this and what Mr. Rentfrow sent. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, November 10, 2014 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] ITSM 7.6.4 r2 using IE 10 ** I am not sure the impact but we have the same issue. We have been testing and found that on the Advanced tab under IE options we had to enable software rendering. It cut our response time from 25 seconds down to 2 to 5 seconds for the pop up windows to open. Sent via the Samsung GALAXY S(r) 5, an ATT 4G LTE smartphone Sent via the Samsung GALAXY S(r) 5, an ATT 4G LTE smartphone Original message From: Richter, Howard (CEI - Atlanta) Date:11/10/2014 4:19 PM (GMT-06:00) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/cTdg0VIzsuHGX2PQPOmvUmkxeMeR4!FmNSSsHAPufuBkN5TAuVLEXTxU6k!vMRdR+pKcdHXFkgnX405xsHCs!A== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
Mid-Tier 7.6.04 patch 2 is not compatible with IE 10 or IE 11. BMC started supporting IE 10 11 from mid- tier 8.1 SP1 release . You can upgrade only midtier to this version without upgrading other modules. It's just an hour task. Thanks, Abhijit On 11-Nov-2014 7:13 am, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Thanks I will try this and what Mr. Rentfrow sent. hbr *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Shaffer *Sent:* Monday, November 10, 2014 8:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [arslist] ITSM 7.6.4 r2 using IE 10 ** I am not sure the impact but we have the same issue. We have been testing and found that on the Advanced tab under IE options we had to enable software rendering. It cut our response time from 25 seconds down to 2 to 5 seconds for the pop up windows to open. Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Sent via the Samsung GALAXY S® 5, an ATT 4G LTE smartphone Original message From: Richter, Howard (CEI - Atlanta) Date:11/10/2014 4:19 PM (GMT-06:00) To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he’s experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ Click here https://www.mailcontrol.com/sr/cTdg0VIzsuHGX2PQPOmvUmkxeMeR4!FmNSSsHAPufuBkN5TAuVLEXTxU6k!vMRdR+pKcdHXFkgnX405xsHCs!A== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
