Re: Remedy 7.6 Midtier Integration with SiteMinder SSO
Carol, have you considered using the authentication alias field on the User Form? I wonder if that might help. Rick On Jan 9, 2015 12:38 PM, Carol Carnevali carol.carnev...@broadridge.com wrote: Hello ARSLIST, If anyone has successfully integrated Remedy Midtier (7.6.4) with SiteMinder SSO, we really need to speak with you. Though we have it working in instances where the SSO Login Name matches the Remedy User Login Name, we cannot for the life of us get it to work where the Login Names differ and SSO is passing us an alias. Below is more detailed information on it: We are leveraging an unsupported Midter_AREA_SSO integration. The objective is to login to the SiteMinder login page (which resides on the Remedy midtier) using your single-sign on; and then once validated in SiteMinder with your single sign-on password; Siteminder sends Remedy back the Remedy login name in a header. Within Remedy, our login names differ from the standard single sign-on used at our company. I am able to successfully connect to SiteMinder for login; but it doesnt appear that midtier or IIS is accepting the header that SiteMinder is passing back which includes the alias (aka Remdy login name). I'm not sure if anyone out there has tried to integrate to SiteMinder using this method of having SiteMinder send back an alias in a header for Remedy login (the remedy login name) upon successful validation to SiteMinder using standard/global Single Sign-on password. I do not see the header being passed or even header name value in the Fiddler logs. The main problem appears to be that the Midtier or IIS is not accepting the header that SiteMinder is passing back which includes the alias (the Remedy Login Name). If anyone can offer any insight into this issue, we would greatly appreciate it! Thank you so much! ARS 7.6.4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 7.6 Midtier Integration with SiteMinder SSO
Hello ARSLIST, If anyone has successfully integrated Remedy Midtier (7.6.4) with SiteMinder SSO, we really need to speak with you. Though we have it working in instances where the SSO Login Name matches the Remedy User Login Name, we cannot for the life of us get it to work where the Login Names differ and SSO is passing us an alias. Below is more detailed information on it: We are leveraging an unsupported Midter_AREA_SSO integration. The objective is to login to the SiteMinder login page (which resides on the Remedy midtier) using your single-sign on; and then once validated in SiteMinder with your single sign-on password; Siteminder sends Remedy back the Remedy login name in a header. Within Remedy, our login names differ from the standard single sign-on used at our company. I am able to successfully connect to SiteMinder for login; but it doesnt appear that midtier or IIS is accepting the header that SiteMinder is passing back which includes the alias (aka Remdy login name). I'm not sure if anyone out there has tried to integrate to SiteMinder using this method of having SiteMinder send back an alias in a header for Remedy login (the remedy login name) upon successful validation to SiteMinder using standard/global Single Sign-on password. I do not see the header being passed or even header name value in the Fiddler logs. The main problem appears to be that the Midtier or IIS is not accepting the header that SiteMinder is passing back which includes the alias (the Remedy Login Name). If anyone can offer any insight into this issue, we would greatly appreciate it! Thank you so much! ARS 7.6.4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 7.6 Midtier Integration with SiteMinder SSO
Wow, Rick, could it be as simple as that? We will definitely give that a try! Thank you so much! Carol ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Aren’t Hyundai the more reliable car of the two? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 7:45 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They say best form of flattery is to imitation.. But I would like to drive a Jaguar more so then a Hyundai... On Jan 8, 2015 7:13 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Absolutely not! The first time I saw a Hyundai Sonata’s 2000 model (I think) I thought it was a complete rip off of the Jaguar including the way the car was dressed with its trims and lights etc. I saw another that was a rip off of the BMW 5 series – I do not recall which one that was. One could understand a motorcycle that looks like another as there is only so much you can do to make them distinguished from each other – but on a car I thought it was weird. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 7:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 6:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn’t help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
