Re: Approval Notifications
Carl, Thank you greatly. There is a field on AP:Detail-Signature for reassignment. Adding the maanger's ID to that field causes the emails to be resent. I can't tell you how much grief you have saved me. Again, thank you. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Apr 2, 2015 at 2:37 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, You could reassign the Approval to the same person and see if this will re-trigger the Notification, alternately you could reassign to a dummy user (with no email address) then back to the original Approver to trigger. Cheers Carl On 2 Apr 2015 19:33, Brian Goralczyk bgoralc...@gmail.com wrote: ** We had approval (only) notifications that were not being sent because of an overlay causing an issue. We have that issue fixed, but we have to figure out how to send the notifications that should have been sent and weren't. Does anybody have any knowledge to point me in the right direction? They didn't make it to NTE:Notification so I can't resend them from there. It seems they blew up before they made it to that form. Any advice would be appreciated. ITSM 8.1 TIA, Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I create ticktes for Change on status closed
Hi, Thanks for your answer. I was trying to do like you told, but I'm adding four date field on CHG:ChangeInterface_Create: EarliestDate, CompletedDate, ClosedDate and SubmitDate, and I was trying to map on the filter CHG:ICI:CreateChange_100`! each one with the fields on CHG:InfrastructureChange, but the SubmitDate I'm not allowed to map, because it is not listed on the mappig view. I guess those fields are the required. May you help me with some idea?? Thanks Best Regards, Pamela ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Setting 'InstanceId' on AST:* submit?
Thanks, Doug! Yeah definitely I'm pushing to the AST:* class forms (not attributes). Gave it a spin yesterday and it seems to work fine. -Andy On Apr 1, 2015 3:52 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Andy, It is fine if you want to control the creation of an Instance ID on the CI side. It just needs to be a GUID. However, it is not OK to just generate a new GUID for the AST:Attribute record itself. It is critical that the Instance ID in the AST:Attribute record match the instance ID of a corresponding entry in the CMDB form. In your case, you are loading to the AST:* join form that joins the CMDB form and the AST:Attribute form. Workflow there pushes appropriate values to each of the two underlying forms along with the Instance ID field. Whether that field is generated by workflow or supplied by you, it shouldn’t matter (OK, I am hedging by saying shouldn’t vs. doesn’t but I believe the logic in the system doesn’t overwrite if you supply an instance ID – if it does, you just need to overlay the filter that sets the instance ID to check to make sure it isn’t already set). From other responses, it has the logic handled correctly. Just make sure you don’t try and create an Instance ID on the fly for the AST:Attribute form. It must be supplied one that matches the CMDB record it is tied to. Doug Mueller *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Andrew Hicox *Sent:* Wednesday, April 01, 2015 6:35 AM *To:* arslist@ARSLIST.ORG *Subject:* Setting 'InstanceId' on AST:* submit? ** Hi everyone, I have a situatuon where some home grown workflow needs to create CI's. I'm doing this by pushing fields directly to the AST:* form corresponding to the Class we want to create the CI in, and up to that point it works flawlwssly. However, I need to pull the 'InstanceId' of the CI I just created back into the form where the workflow fired the push fields (so I can set up relationships, etc). Doing this reliably has become more of a headache than I'd imagined. There are almost no uniqueness restraints in cmdb (sort of a corollary to Igor's thread about unique indexes). So there's almost nothing I can search by other than 'InstanceId', that's guaranteed to get 1 or 0 results. so here's my question. What if I generate my own GUID and push it into 'InstanceId' on the AST:* form? Does anyone know of this will break something in asset or cmdb? On the surface, this seems like a legitimate thing to do, but just wondering if anyone has been down this road before? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Approval Notifications
We had approval (only) notifications that were not being sent because of an overlay causing an issue. We have that issue fixed, but we have to figure out how to send the notifications that should have been sent and weren't. Does anybody have any knowledge to point me in the right direction? They didn't make it to NTE:Notification so I can't resend them from there. It seems they blew up before they made it to that form. Any advice would be appreciated. ITSM 8.1 TIA, Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Notifications
Hi, You could reassign the Approval to the same person and see if this will re-trigger the Notification, alternately you could reassign to a dummy user (with no email address) then back to the original Approver to trigger. Cheers Carl On 2 Apr 2015 19:33, Brian Goralczyk bgoralc...@gmail.com wrote: ** We had approval (only) notifications that were not being sent because of an overlay causing an issue. We have that issue fixed, but we have to figure out how to send the notifications that should have been sent and weren't. Does anybody have any knowledge to point me in the right direction? They didn't make it to NTE:Notification so I can't resend them from there. It seems they blew up before they made it to that form. Any advice would be appreciated. ITSM 8.1 TIA, Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
