Setting Up Different Time
Hi All, I need to perform the below action, when I select Country using Workflow. if we Select Australia from the Drop down 'Country' it should set *AUS Date/Time* = Australian Time and same goes for if we Select *New Zealand* it should set *NZ Date/Time* = New Zealand Time as 27/05/2015 4:17:58 PM. Please advise on this. [image: Inline image 1] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
I did manage to get through to someone. They transferred me to a corporate help desk... apparently in India. The nice gentleman there was puzzled by how I got to him (You must have dialed the wrong number...) and seemed irritated that I was not a BMC employee and was asking for support. He then nicely told me he couldn't help me because I wasn't a BMC employee Sigh From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: No support? ** LOL. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 11:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No support? ** Bummer. Hopefully they have a DR plan in place From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No support? ** Yes. Evidently a huge storm and over a few days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 10:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
No support?
I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
Bummer. Hopefully they have a DR plan in place From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: No support? ** Yes. Evidently a huge storm and over a few days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 10:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
Yes. Evidently a huge storm and over a few days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 10:54 AM To: arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
LOL. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: No support? ** Bummer. Hopefully they have a DR plan in place.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Tuesday, May 26, 2015 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: No support? ** Yes. Evidently a huge storm and over a few days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 10:54 AM To: arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
Yep, there were floods, power outages. There was also a tornado this weekend. At least a thousand cars and at least a thousand homes have been damaged. Claire -- you OK out there? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 12:54 PM To: arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
Was there a storm in Houston? Oh Yeah! If you are on Facebook look up #HoustonFlood The city of Houston busses were not running the roads were so bad this morning. I am very fortunate. My home is on high ground with very good drainage around the area. My street flooded to the extent that the water was about 4 inches from coming in my garage. Lost a few tree limbs the other night when the tornado came through... other than that no damage here. Where BMC is located was flooded pretty badly last night. They have an offshoot of one of the bayous that runs alongside their building. I would not be surprised if it ran over the banks and flooded their garage and their basement area. That building is built very high up. They pretty much created a hill and built the building... but there are floors underground. They (we/ because I am very close to their building) had between 8 and 10 inches of rain last night! We have not had rain this bad since 1983. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle Sent: Tuesday, May 26, 2015 1:11 PM To: arslist@ARSLIST.ORG Subject: Potential Phishing - Re: No support? ** Yep, there were floods, power outages. There was also a tornado this weekend. At least a thousand cars and at least a thousand homes have been damaged. Claire -- you OK out there? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 12:54 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
Oh! Just about everyone in Houston was told not to go into work if it was at all possible... the less traffic on the roads the better. http://www.click2houston.com/news/viewer-photos-severe-weather-in-houston-area-on-memorial-day/33213104 From: Sanford, Claire Sent: Tuesday, May 26, 2015 1:17 PM To: 'arslist@ARSLIST.ORG' Subject: RE: No support? Was there a storm in Houston? Oh Yeah! If you are on Facebook look up #HoustonFlood The city of Houston busses were not running the roads were so bad this morning. I am very fortunate. My home is on high ground with very good drainage around the area. My street flooded to the extent that the water was about 4 inches from coming in my garage. Lost a few tree limbs the other night when the tornado came through... other than that no damage here. Where BMC is located was flooded pretty badly last night. They have an offshoot of one of the bayous that runs alongside their building. I would not be surprised if it ran over the banks and flooded their garage and their basement area. That building is built very high up. They pretty much created a hill and built the building... but there are floors underground. They (we/ because I am very close to their building) had between 8 and 10 inches of rain last night! We have not had rain this bad since 1983. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle Sent: Tuesday, May 26, 2015 1:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Potential Phishing - Re: No support? ** Yep, there were floods, power outages. There was also a tornado this weekend. At least a thousand cars and at least a thousand homes have been damaged. Claire -- you OK out there? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 12:54 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No support?
Glad you are OK, Claire! Hope BMC can dry out and apply some (hopefully minor) lessons learned to their DRP. Rick On May 26, 2015 11:21 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Oh! Just about everyone in Houston was told not to go into work if it was at all possible… the less traffic on the roads the better. http://www.click2houston.com/news/viewer-photos-severe-weather-in-houston-area-on-memorial-day/33213104 *From:* Sanford, Claire *Sent:* Tuesday, May 26, 2015 1:17 PM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: No support? Was there a storm in Houston? Oh Yeah! If you are on Facebook look up #HoustonFlood The city of Houston busses were not running the roads were so bad this morning. I am very fortunate. My home is on high ground with very good drainage around the area. My street flooded to the extent that the water was about 4 inches from coming in my garage. Lost a few tree limbs the other night when the tornado came through… other than that no damage here. Where BMC is located was flooded pretty badly last night. They have an offshoot of one of the bayous that runs alongside their building. I would not be surprised if it ran over the banks and flooded their garage and their basement area. That building is built very high up. They pretty much created a hill and built the building… but there are floors underground. They (we/ because I am very close to their building) had between 8 and 10 inches of rain last night! We have not had rain this bad since 1983. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Lucero, Michelle *Sent:* Tuesday, May 26, 2015 1:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Potential Phishing - Re: No support? ** Yep, there were floods, power outages. There was also a tornado this weekend. At least a thousand cars and at least a thousand homes have been damaged. *Claire -- * you OK out there? *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * richard@bwc.state.oh.us *Sent:* Tuesday, May 26, 2015 12:54 PM *To:* arslist@ARSLIST.ORG *Subject:* No support? ** I just tried calling BMC support – apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn’t sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: List
Does the new server have all the groups defined in the Group form with the same group ID numbers? I think if there were missing ID numbers then the Group List would show the ID number instead of converting it to the name though. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Thursday, May 21, 2015 1:24 PM To: arslist@ARSLIST.ORG Subject: List ** Hi All, Odd. I am migrating the User form over to another server, and the permissions in the Group List are not transferring. Does anyone know why? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
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Re: No support?
Don't they have a disaster recovery plan for support? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle Sent: Tuesday, May 26, 2015 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: No support? ** Yep, there were floods, power outages. There was also a tornado this weekend. At least a thousand cars and at least a thousand homes have been damaged. Claire -- you OK out there? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us mailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 12:54 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support - apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn't sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tip message showing in + fields
Image attached. Thanks Atul Original Message Subject: Re: Tip message showing in + fields From: LJ LongWing lj.longw...@gmail.com Date: Tue, May 26, 2015 3:04 pm To: arslist@ARSLIST.ORG -- Atul, Gmail seems to have stripped your screen shot...you might want to provide it as plain text, or try it again as an attachment. On Tue, May 26, 2015 at 1:01 PM, Atul Vohra a...@protechsoftwareinc.com wrote: ** Hi We are on ARS 7.6.04 (linux, Oracle 11.x) [IMAGE REMOVED] We want to modify the above message to something like ldquo;No Suggestion was found related to above Parent. Press Enter for Search window.rdquo; The question is the location of this message to change it. Is it one message stored in a Form used by all occurrences of such fields, across Change, Task, Incident, etc.? Or does it appear in dozens of places in various Workflow? Appreciate the help Thanks Atul _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tip message showing in + fields
Atul, I assume we are discussing the 'No Suggestion was found' messageI assume that the message is able to be localized, and as such, possible to make it say what you want...but I'm not 100% sure how that would be done as I'm not up on localization procedures :) On Tue, May 26, 2015 at 1:19 PM, Atul Vohra a...@protechsoftwareinc.com wrote: ** Image attached. Thanks Atul Original Message Subject: Re: Tip message showing in + fields From: LJ LongWing lj.longw...@gmail.com Date: Tue, May 26, 2015 3:04 pm To: arslist@ARSLIST.ORG -- Atul, Gmail seems to have stripped your screen shot...you might want to provide it as plain text, or try it again as an attachment. On Tue, May 26, 2015 at 1:01 PM, Atul Vohra a...@protechsoftwareinc.com wrote: ** Hi We are on ARS 7.6.04 (linux, Oracle 11.x) [IMAGE REMOVED] We want to modify the above message to something like “No Suggestion was found related to above Parent. Press Enter for Search window.” The question is the location of this message to change it. Is it one message stored in a Form used by all occurrences of such fields, across Change, Task, Incident, etc.? Or does it appear in dozens of places in various Workflow? Appreciate the help Thanks Atul _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tip message showing in + fields
Atul, Gmail seems to have stripped your screen shot...you might want to provide it as plain text, or try it again as an attachment. On Tue, May 26, 2015 at 1:01 PM, Atul Vohra a...@protechsoftwareinc.com wrote: ** Hi We are on ARS 7.6.04 (linux, Oracle 11.x) [IMAGE REMOVED] We want to modify the above message to something like “No Suggestion was found related to above Parent. Press Enter for Search window.” The question is the location of this message to change it. Is it one message stored in a Form used by all occurrences of such fields, across Change, Task, Incident, etc.? Or does it appear in dozens of places in various Workflow? Appreciate the help Thanks Atul _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Tip message showing in + fields
Hi We are on ARS 7.6.04 (linux, Oracle 11.x) We want to modify the above message to something like ldquo;No Suggestion was found related to above Parent.� Press Enter for Search window.rdquo; The question is the location of this message to change it.� Is it one message stored in a Form used by all occurrences of such fields, across Change, Task, Incident, etc.? Or does it appear in dozens of places in various Workflow? � Appreciate the help � � Thanks Atul � � � � � � � � � ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tip message showing in + fields
No Suggestion was found is a default message and I was wondering if it is in one place that we could change the text. � Original Message Subject: Re: Tip message showing in + fields From: LJ LongWing lj.longw...@gmail.com Date: Tue, May 26, 2015 3:53 pm To: arslist@ARSLIST.ORG -- Atul, I assume we are discussing the 'No Suggestion was found' messageI assume that the message is able to be localized, and as such, possible to make it say what you want...but I'm not 100% sure how that would be done as I'm not up on localization procedures :) On Tue, May 26, 2015 at 1:19 PM, Atul Vohra a...@protechsoftwareinc.com wrote: ** Image attached. Thanks Atul Original Message Subject: Re: Tip message showing in + fields From: LJ LongWing lj.longw...@gmail.com Date: Tue, May 26, 2015 3:04 pm To: arslist@ARSLIST.ORG -- Atul, Gmail seems to have stripped your screen shot...you might want to provide it as plain text, or try it again as an attachment. On Tue, May 26, 2015 at 1:01 PM, Atul Vohra a...@protechsoftwareinc.com wrote: ** Hi We are on ARS 7.6.04 (linux, Oracle 11.x) [IMAGE REMOVED] We want to modify the above message to something like ldquo;No Suggestion was found related to above Parent. Press Enter for Search window.rdquo; The question is the location of this message to change it. Is it one message stored in a Form used by all occurrences of such fields, across Change, Task, Incident, etc.? Or does it appear in dozens of places in various Workflow? Appreciate the help Thanks Atul _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Potential Phishing - Re: No support?
Thanks! I am surprised they don’t have some switch they can flip that sends it all to Pune or California…. Here is a good picture! [cid:image003.jpg@01D097CF.8421B390] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, May 26, 2015 1:26 PM To: arslist@ARSLIST.ORG Subject: Potential Phishing - Re: No support? ** Glad you are OK, Claire! Hope BMC can dry out and apply some (hopefully minor) lessons learned to their DRP. Rick On May 26, 2015 11:21 AM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Oh! Just about everyone in Houston was told not to go into work if it was at all possible… the less traffic on the roads the better. http://www.click2houston.com/news/viewer-photos-severe-weather-in-houston-area-on-memorial-day/33213104 From: Sanford, Claire Sent: Tuesday, May 26, 2015 1:17 PM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: RE: No support? Was there a storm in Houston? Oh Yeah! If you are on Facebook look up #HoustonFlood The city of Houston busses were not running the roads were so bad this morning. I am very fortunate. My home is on high ground with very good drainage around the area. My street flooded to the extent that the water was about 4 inches from coming in my garage. Lost a few tree limbs the other night when the tornado came through… other than that no damage here. Where BMC is located was flooded pretty badly last night. They have an offshoot of one of the bayous that runs alongside their building. I would not be surprised if it ran over the banks and flooded their garage and their basement area. That building is built very high up. They pretty much created a hill and built the building… but there are floors underground. They (we/ because I am very close to their building) had between 8 and 10 inches of rain last night! We have not had rain this bad since 1983. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle Sent: Tuesday, May 26, 2015 1:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Potential Phishing - Re: No support? ** Yep, there were floods, power outages. There was also a tornado this weekend. At least a thousand cars and at least a thousand homes have been damaged. Claire -- you OK out there? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Tuesday, May 26, 2015 12:54 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: No support? ** I just tried calling BMC support – apparently they have new numbers? After being on hold a pleasant young lady said that the storm last night in Houston messed up all the phone lines and she wasn’t sure when they would be back up. Was there a storm in Houston or ?? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SLM Service Target Help
I'm working through some changes for our service targets within our SLM module and I've started to uncover some things that are happening that I swear worked differently in our previous version. We are currently on 8.1.01 and I have just a generic Service Target (I've switched out our internal language with ITSM sample data: Applies to: Incident Goal Type: Incident Resolution Time Terms Conditions: 'Contact Company' = Calbro Services AND 'Priority' = Low Single Goal of 240hrs (we use the reported date on the INC form as the Start Time) Measurement Criteria: We use the OOB Defined template of: Start When: 'Status' =New Stop When: 'Status' = Resolved Exclude: 'Status' = Pending AND 'Status_Reason' = 13000 Set Warning Status at 80% Reset Goal for Same Request = No Allow Service Target to Re-Open: Yes In my use case, my service target as a target of 240hrs. Let's say I resolve the incident within 2hrs, where my target is then met based on my criteria. What I have found is that if I re-open the incident let's say after 1 hr of it being resolved, when I re-open the incident, the SLM target is then adjusted by an hour. In essence, the hour that the ticket was spent in a resolved status is being excluded from the measurement when it is re-opened. I was thinking that in 7.6.04, the time was not adjusted and the time spent in a resolved status was applied to the measurement. Has anyone else ran across this, or is there anyone still using a version prior to 8 that can confirm? If I am going crazy, and this functioned the same in previous versions, does anyone have thoughts on how I could work around this issue? If our techs really wanted to workaround the SLM timer, they could basically keep moving the incident to a resolved status when they weren't working the ticket to continue moving out the SLM target date. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Potential Phishing - Re: No support?
Potential fishing? Fishing I just got that! On May 26, 2015, at 4:17 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Thanks! I am surprised they don’t have some switch they can flip that sends it all to Pune or California…. Here is a good picture! image003.jpg Doug -- Doug Blair d...@blairing.com +1 224-558-5462 1208 East Fremont Street Arlington Heights, Illinois 60004 ITILv3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Single Sign On (SSO) with CAS
Hi everyone, I haven't posted in years, because I was spending most of my time working with a different BMC product. Now I'm circling back to the BMC Remedy Action Request System. We're on 6.3 (on Solaris), moving to 8.1.2p1 on Linux next month. I documented the upgrade of our test environment. It didn't go the most smoothly, and I couldn't have completed it without BMC Support's help. We had to manually update some of the table structures. Perhaps this is because we totally skipped 7.0, 7.1, 7.5, 7.6, and 8.0. We also had a duplicate index on one table, according to the data dictionary, so we had to delete it. In any case, my last technical challenge was to get single sign on working. I never tried to get it working before, and I thought it would be a bonus if I could get it working as part of this upgrade. I did a lot of google searching, and I saw a few other posts where other people were trying to accomplish what I wanted to do. Either nobody responded, or some people gave some general pointers, or javasystemsolutions.com chimed in to tout their product. In any case, after a long 14 hour day, I finally got it working. We have the following environment: Linux RHEL 6.6 / Apache 2.2 / Tomcat 7.0 / mod_ssl / mod_auth_cas 1.0.9 / areasso 7.0 If there is any interest, I will write up a guide on how to implement SSO with CAS and share it with the list. Thanks, Alex -- O--O--O-O | Alex Agle \/ Lead Application Developer | O---/\ Georgia Institute of Technology | |(404)894-6165 //\\ EIS - Applications Support | | Atlanta, GA //\/\\ alex.agle(@)oit.gatech.edu| OO-\/\/-O---O ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Single Sign On (SSO) with CAS
Alex, Anybody that is willing to provide help to the community is appreciatedso, while I don't currently have any use for that information, I never quite know where I'm going to be next month/year, and I might find the information useful, so, if you don't mind, please, post :) On Tue, May 26, 2015 at 4:16 PM, Alex Agle alex.a...@oit.gatech.edu wrote: Hi everyone, I haven't posted in years, because I was spending most of my time working with a different BMC product. Now I'm circling back to the BMC Remedy Action Request System. We're on 6.3 (on Solaris), moving to 8.1.2p1 on Linux next month. I documented the upgrade of our test environment. It didn't go the most smoothly, and I couldn't have completed it without BMC Support's help. We had to manually update some of the table structures. Perhaps this is because we totally skipped 7.0, 7.1, 7.5, 7.6, and 8.0. We also had a duplicate index on one table, according to the data dictionary, so we had to delete it. In any case, my last technical challenge was to get single sign on working. I never tried to get it working before, and I thought it would be a bonus if I could get it working as part of this upgrade. I did a lot of google searching, and I saw a few other posts where other people were trying to accomplish what I wanted to do. Either nobody responded, or some people gave some general pointers, or javasystemsolutions.com chimed in to tout their product. In any case, after a long 14 hour day, I finally got it working. We have the following environment: Linux RHEL 6.6 / Apache 2.2 / Tomcat 7.0 / mod_ssl / mod_auth_cas 1.0.9 / areasso 7.0 If there is any interest, I will write up a guide on how to implement SSO with CAS and share it with the list. Thanks, Alex -- O--O--O-O | Alex Agle \/ Lead Application Developer | O---/\ Georgia Institute of Technology | |(404)894-6165 //\\ EIS - Applications Support | | Atlanta, GA //\/\\ alex.agle(@)oit.gatech.edu| OO-\/\/-O---O ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
