Multiple Time Zone!
Hi All, Multiple Time Zone! We have remedy server located in Australia. Currently our business is planning to use the same instance for New Zealand. Our requirements is to have different time setting so that system automatically calculates the times as per the zones. I tried the user preferences available in remedy. I created user profiles like locale as NZ AU. It worked and showed the times as NZ time zone n AUS time zone. But still not met our business requirements because those date calculations are used by other third party applications but still those date n times are still as Australian time. ARS 7.1 SQL 2005 Please help me out guys! Karthi -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Java Update from JRE 7 to JRE 8
We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine or flashboards. We are also not able to use the AR System Plug-in Server. I am assuming that there are some config files or files that need to be updated to point to the new path. Does anyone have a listing of sorts that indicates what needs to be updated? Any help or direction you can provide is greatly appreciated. ARS 8.1.00 OS Windows server 2008 SP1 DB 2008 R2 (SP2) Thanks, Todd Arner Great Lakes -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java Update from JRE 7 to JRE 8
Thanks Rick. It is different. I am now trying to determine where all I need to make changes to reference the new installation directory. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, June 29, 2015 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Java Update from JRE 7 to JRE 8 ** Todd, check the installation directory. I think it's different for v8 vs. v7. Rick On Jun 29, 2015 8:58 AM, Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org wrote: ** We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine or flashboards. We are also not able to use the AR System Plug-in Server. I am assuming that there are some config files or files that need to be updated to point to the new path. Does anyone have a listing of sorts that indicates what needs to be updated? Any help or direction you can provide is greatly appreciated. ARS 8.1.00 OS Windows server 2008 SP1 DB 2008 R2 (SP2) Thanks, Todd Arner Great Lakes The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java Update from JRE 7 to JRE 8
Todd, check the installation directory. I think it's different for v8 vs. v7. Rick On Jun 29, 2015 8:58 AM, Arner, Todd tar...@glhec.org wrote: ** We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine or flashboards. We are also not able to use the AR System Plug-in Server. I am assuming that there are some config files or files that need to be updated to point to the new path. Does anyone have a listing of sorts that indicates what needs to be updated? Any help or direction you can provide is greatly appreciated. ARS 8.1.00 OS Windows server 2008 SP1 DB 2008 R2 (SP2) Thanks, Todd Arner Great Lakes -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java Update from JRE 7 to JRE 8
Hi Navigate to Computer\HEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Engine -YOUR HOSTNAME\Parameters Change the JVM Library parameter to your new jvm dll. Same with flashboard. Examine your armonitor.conf/cfg file, you will find path to your current java install. - J 2015-06-29 18:05 GMT+02:00 Arner, Todd tar...@glhec.org: ** Thanks Rick. It is different. I am now trying to determine where all I need to make changes to reference the new installation directory. Todd *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Monday, June 29, 2015 11:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Java Update from JRE 7 to JRE 8 ** Todd, check the installation directory. I think it's different for v8 vs. v7. Rick On Jun 29, 2015 8:58 AM, Arner, Todd tar...@glhec.org wrote: ** We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine or flashboards. We are also not able to use the AR System Plug-in Server. I am assuming that there are some config files or files that need to be updated to point to the new path. Does anyone have a listing of sorts that indicates what needs to be updated? Any help or direction you can provide is greatly appreciated. ARS 8.1.00 OS Windows server 2008 SP1 DB 2008 R2 (SP2) Thanks, Todd Arner Great Lakes -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java Update from JRE 7 to JRE 8
Yes you are in the right direction. On windows it is generally only the config files. Look at references for the old path on the ar.conf, the ar.monitor file. That would fix most of your problems. I do not recall the list offhand, but these files are easy to find under subdirectories of each component that is not working correctly. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Monday, June 29, 2015 11:58 AM To: arslist@ARSLIST.ORG Subject: Java Update from JRE 7 to JRE 8 We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine or flashboards. We are also not able to use the AR System Plug-in Server. I am assuming that there are some config files or files that need to be updated to point to the new path. Does anyone have a listing of sorts that indicates what needs to be updated? Any help or direction you can provide is greatly appreciated. ARS 8.1.00 OS Windows server 2008 SP1 DB 2008 R2 (SP2) Thanks, Todd Arner Great Lakes _ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java Update from JRE 7 to JRE 8
You might need to update the registry manually as well, if you're on Windows and fixing the PATH, etc. doesn't fix it. Rick On Jun 29, 2015 9:06 AM, Arner, Todd tar...@glhec.org wrote: ** Thanks Rick. It is different. I am now trying to determine where all I need to make changes to reference the new installation directory. Todd *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Monday, June 29, 2015 11:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Java Update from JRE 7 to JRE 8 ** Todd, check the installation directory. I think it's different for v8 vs. v7. Rick On Jun 29, 2015 8:58 AM, Arner, Todd tar...@glhec.org wrote: ** We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine or flashboards. We are also not able to use the AR System Plug-in Server. I am assuming that there are some config files or files that need to be updated to point to the new path. Does anyone have a listing of sorts that indicates what needs to be updated? Any help or direction you can provide is greatly appreciated. ARS 8.1.00 OS Windows server 2008 SP1 DB 2008 R2 (SP2) Thanks, Todd Arner Great Lakes -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java Update from JRE 7 to JRE 8 (RESOLVED)
Thanks Everyone for the quick input. You guys are great. I am still waiting on a response from support. Updating the armonitor.cfg and the registry settings fixed our issues. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Monday, June 29, 2015 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Java Update from JRE 7 to JRE 8 ** Hi Navigate to Computer\HEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Engine -YOUR HOSTNAME\Parameters Change the JVM Library parameter to your new jvm dll. Same with flashboard. Examine your armonitor.conf/cfg file, you will find path to your current java install. - J 2015-06-29 18:05 GMT+02:00 Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org: ** Thanks Rick. It is different. I am now trying to determine where all I need to make changes to reference the new installation directory. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, June 29, 2015 11:02 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Java Update from JRE 7 to JRE 8 ** Todd, check the installation directory. I think it's different for v8 vs. v7. Rick On Jun 29, 2015 8:58 AM, Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org wrote: ** We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine or flashboards. We are also not able to use the AR System Plug-in Server. I am assuming that there are some config files or files that need to be updated to point to the new path. Does anyone have a listing of sorts that indicates what needs to be updated? Any help or direction you can provide is greatly appreciated. ARS 8.1.00 OS Windows server 2008 SP1 DB 2008 R2 (SP2) Thanks, Todd Arner Great Lakes The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multiple Time Zone!
Actually, all times in the server are stored in GMT. The timestamp values are number of seconds since Jan 1, 1970 GMT. Regardless of the timezone you specify or enter the value in, the value that the AR System stores and returns is in GMT. It is the client responsibility to map it to the desired timezone. This is why setting the User Preference for timezone works just time. The clients translate to the correct target timezone – whether it is Australia or New Zeland (or Timbuktu). Now, you client programs are probably just using system environment settings and using the timezone of the OS environment in which they are running. They are using system utilities which automatically adjust the time for the environment timezone. If they were not doing this, then all times would have always being in GMT anyway. So, if you set the environment to say the US Pacific Timezone, you would likely find all your utilities would suddenly be doing all operations in PST – accurately in that timezone, automatically. Again, because the server has all values in GMT and you are using system routines that are automatically adjusting. To fix this, you need to look at the operations being done and determine whether they should be performed in GMT (and then configure that in your calls) or in some other timezone (and configure that in your calls). Stop just accepting the system environment default. NOTE: This includes calls by OS time calculate functions! I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Monday, June 29, 2015 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Time Zone! ** Unless things have changed since I worked heavily on date and time functions in Remedy (including at the db level), they are all stored at the setting of the server. The client is then responsible for adjusting to the local timezome. The third party systems will be responsible for figuring out their timezone and adjusting the server time accordingly. HTH. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.commailto:bgoralc...@gmail.com On Mon, Jun 29, 2015 at 7:38 AM, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: ** Hi All, Multiple Time Zone! We have remedy server located in Australia. Currently our business is planning to use the same instance for New Zealand. Our requirements is to have different time setting so that system automatically calculates the times as per the zones. I tried the user preferences available in remedy. I created user profiles like locale as NZ AU. It worked and showed the times as NZ time zone n AUS time zone. But still not met our business requirements because those date calculations are used by other third party applications but still those date n times are still as Australian time. ARS 7.1 SQL 2005 Please help me out guys! Karthi -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multiple Time Zone!
I stand corrected. I know that I created stored procedures in oracle that calculated DST and timezone calculations, but that was back in the day of Remedy Web and User Tool. So things were a bit more funky for these calculations back then. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 2:55 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Actually, all times in the server are stored in GMT. The timestamp values are number of seconds since Jan 1, 1970 GMT. Regardless of the timezone you specify or enter the value in, the value that the AR System stores and returns is in GMT. It is the client responsibility to map it to the desired timezone. This is why setting the User Preference for timezone works just time. The clients translate to the correct target timezone – whether it is Australia or New Zeland (or Timbuktu). Now, you client programs are probably just using system environment settings and using the timezone of the OS environment in which they are running. They are using system utilities which automatically adjust the time for the environment timezone. If they were not doing this, then all times would have always being in GMT anyway. So, if you set the environment to say the US Pacific Timezone, you would likely find all your utilities would suddenly be doing all operations in PST – accurately in that timezone, automatically. Again, because the server has all values in GMT and you are using system routines that are automatically adjusting. To fix this, you need to look at the operations being done and determine whether they should be performed in GMT (and then configure that in your calls) or in some other timezone (and configure that in your calls). Stop just accepting the system environment default. NOTE: This includes calls by OS time calculate functions! I hope this helps, Doug Mueller *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk *Sent:* Monday, June 29, 2015 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Multiple Time Zone! ** Unless things have changed since I worked heavily on date and time functions in Remedy (including at the db level), they are all stored at the setting of the server. The client is then responsible for adjusting to the local timezome. The third party systems will be responsible for figuring out their timezone and adjusting the server time accordingly. HTH. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 7:38 AM, Karthick S karthick...@gmail.com wrote: ** Hi All, Multiple Time Zone! We have remedy server located in Australia. Currently our business is planning to use the same instance for New Zealand. Our requirements is to have different time setting so that system automatically calculates the times as per the zones. I tried the user preferences available in remedy. I created user profiles like locale as NZ AU. It worked and showed the times as NZ time zone n AUS time zone. But still not met our business requirements because those date calculations are used by other third party applications but still those date n times are still as Australian time. ARS 7.1 SQL 2005 Please help me out guys! Karthi -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multiple Time Zone!
Unless things have changed since I worked heavily on date and time functions in Remedy (including at the db level), they are all stored at the setting of the server. The client is then responsible for adjusting to the local timezome. The third party systems will be responsible for figuring out their timezone and adjusting the server time accordingly. HTH. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 7:38 AM, Karthick S karthick...@gmail.com wrote: ** Hi All, Multiple Time Zone! We have remedy server located in Australia. Currently our business is planning to use the same instance for New Zealand. Our requirements is to have different time setting so that system automatically calculates the times as per the zones. I tried the user preferences available in remedy. I created user profiles like locale as NZ AU. It worked and showed the times as NZ time zone n AUS time zone. But still not met our business requirements because those date calculations are used by other third party applications but still those date n times are still as Australian time. ARS 7.1 SQL 2005 Please help me out guys! Karthi -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: URGENT: Company without service because of ARERR 337, but it has the license applied.
Apparently not. Is this a virtual Remedy server, or physical? If Virtual, ensure that it has a static MAC, not a dynamic one. If the machine has multiple NIC's, ensure that the 'primary' one enabled is the one that the Remedy server was licensed under. On Mon, Jun 29, 2015 at 2:50 PM, Pamela Morales pmora...@grupocontext.com wrote: Hi everybody, We need help urgently, the users of Remedy 7.6.04 cannot access even do any task on Remedy, because they get ARERR 337 about licenses. but we review and the ARSERVER is with the correct license. Please help Pamela ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
URGENT: Company without service because of ARERR 337, but it has the license applied.
Hi everybody, We need help urgently, the users of Remedy 7.6.04 cannot access even do any task on Remedy, because they get ARERR 337 about licenses. but we review and the ARSERVER is with the correct license. Please help Pamela ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: URGENT: Company without service because of ARERR 337, but it has the license applied.
Hi, We solved, it was a change in the MAC Address of the Virtual Machine 'cause by an infrastructure incident. Thx a lot.. Pamela ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Admin Position - Denver, CO. or Saint Louis, MO!
Good evening, everyone! I recently had to let go of a consultant of mine due to attendance issues, and am working to identify a backfill. It's a pretty straight-forward Remedy Admin (with any development experience) - ideally who can work in Saint Louis, MO or Denver, CO. I've attached the details below, please let me know if you OR anyone you know might be interested. This is a rather urgent request, so please reply ASAP! Thanks everyone - I promise I won't do this again for a while :) Title: Remedy Admin. Duration: 6-12 month contract-to-hire (or long-term contract) Hours: 8:00 a.m. – 5:00 pm Must Haves: - Remedy IDE experience - Ability to configure Remedy forms - Experience writing SQL queries in an Oracle environment - ETL experience (ex: this client is going through acquisition of new customers, so they’ll have to take Remedy tickets from acquired company, translate them to fit into our client’s Remedy environment, and then load them into our client’s Remedy environment) Plusses: -Remedy Development experience Day-to-Day: Insight Global is looking for a Remedy Admin to join one of our Telecom clients. This person will be working on a team of 3 other Remedy Admins and is being brought on specifically for day-to-day operational help as the team has too much work between the three of them currently. This client will be working across 15 or so project simultaneously to support an existing Remedy environment. Daily duties include making changes to accounts, configuring forms, and translating existing tickets from another Remedy system into their own environment. William Theis Insight Global, LLC. will.th...@insightglobal.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRDs to map to printers
Hi Marcelo, I am bit confused about your requirement. I am not sure what exactly you want . Let me know whether you want something like below: You want to give list of printers to new employees when he will try to create request using SRD, where he can see list of printers in selection list/ in menu format. Once he selects the printer and submit request, automatically his machine should get connected/mapped to his machine. something like we access printer using run command. Please clear it' Thanks, Nilesh Janjire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multiple Time Zone!
Hello All, I'm Still Confused. I gone through the Configuration Guide Document and Found that we can use time zone concept in Business Time Segment form. Here are the below code used in our Remedy system that calculated the Early Start Due Date , this code works well for Australian Time. Early Start = $PROCESS$ @@: Application-Bus-Time-Add $Int_CurrentDate Time$ 0 2, Which Gives Current Time Stamp from Server. Due Date = $PROCESS$ @@: Application-Bus-Time-Add $Int_CurrentDate Time$ 240 2, Which Gives Current Time Stamp + 240 mins. So Due Date is 4 hrs In the Configuration Guide i found that by create Business Time Segments. *Application-Bus-Time2-Add startTime amount amountUnits* *TimeSegment1 TimeSegment2 TimeSegment3 TimeSegment4* I created One and Tried executing the command like $PROCESS$ @@: Application-Bus-Time2-Add $Int_CurrentDate Time$ $Response (min)$ 2 $TimeSegmentID$ It gives the result as 01/01/1970 11:00:00 AM [image: Inline image 1] Please correct me if I'm doing it wrong or is there some more corrections needs to be done in the above Business Time Segment form. On Tue, Jun 30, 2015 at 5:20 AM, Brian Goralczyk bgoralc...@gmail.com wrote: ** I stand corrected. I know that I created stored procedures in oracle that calculated DST and timezone calculations, but that was back in the day of Remedy Web and User Tool. So things were a bit more funky for these calculations back then. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 2:55 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Actually, all times in the server are stored in GMT. The timestamp values are number of seconds since Jan 1, 1970 GMT. Regardless of the timezone you specify or enter the value in, the value that the AR System stores and returns is in GMT. It is the client responsibility to map it to the desired timezone. This is why setting the User Preference for timezone works just time. The clients translate to the correct target timezone – whether it is Australia or New Zeland (or Timbuktu). Now, you client programs are probably just using system environment settings and using the timezone of the OS environment in which they are running. They are using system utilities which automatically adjust the time for the environment timezone. If they were not doing this, then all times would have always being in GMT anyway. So, if you set the environment to say the US Pacific Timezone, you would likely find all your utilities would suddenly be doing all operations in PST – accurately in that timezone, automatically. Again, because the server has all values in GMT and you are using system routines that are automatically adjusting. To fix this, you need to look at the operations being done and determine whether they should be performed in GMT (and then configure that in your calls) or in some other timezone (and configure that in your calls). Stop just accepting the system environment default. NOTE: This includes calls by OS time calculate functions! I hope this helps, Doug Mueller *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk *Sent:* Monday, June 29, 2015 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Multiple Time Zone! ** Unless things have changed since I worked heavily on date and time functions in Remedy (including at the db level), they are all stored at the setting of the server. The client is then responsible for adjusting to the local timezome. The third party systems will be responsible for figuring out their timezone and adjusting the server time accordingly. HTH. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 7:38 AM, Karthick S karthick...@gmail.com wrote: ** Hi All, Multiple Time Zone! We have remedy server located in Australia. Currently our business is planning to use the same instance for New Zealand. Our requirements is to have different time setting so that system automatically calculates the times as per the zones. I tried the user preferences available in remedy. I created user profiles like locale as NZ AU. It worked and showed the times as NZ time zone n AUS time zone. But still not met our business requirements because those date calculations are used by other third party applications but still those date n times are still as Australian time. ARS 7.1 SQL 2005 Please help me out guys! Karthi -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S*
Re: Multiple Time Zone!
Hi Karthick, Could b issue with start date n end date being same as per below screenshot. Can you put end date something as in July 2015 or 2016 n again try to execute and check the result. Thnks. Regards munesh -Original Message- From: Karthick S karthick...@gmail.com Sent: 30-06-2015 08:25 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Multiple Time Zone! ** Hello All, I'm Still Confused. I gone through the Configuration Guide Document and Found that we can use time zone concept in Business Time Segment form. Here are the below code used in our Remedy system that calculated the Early Start Due Date , this code works well for Australian Time. Early Start = $PROCESS$ @@: Application-Bus-Time-Add $Int_CurrentDate Time$ 0 2, Which Gives Current Time Stamp from Server. Due Date = $PROCESS$ @@: Application-Bus-Time-Add $Int_CurrentDate Time$ 240 2, Which Gives Current Time Stamp + 240 mins. So Due Date is 4 hrs In the Configuration Guide i found that by create Business Time Segments. Application-Bus-Time2-Add startTime amount amountUnits TimeSegment1 TimeSegment2 TimeSegment3 TimeSegment4 I created One and Tried executing the command like $PROCESS$ @@: Application-Bus-Time2-Add $Int_CurrentDate Time$ $Response (min)$ 2 $TimeSegmentID$ It gives the result as 01/01/1970 11:00:00 AM Please correct me if I'm doing it wrong or is there some more corrections needs to be done in the above Business Time Segment form. On Tue, Jun 30, 2015 at 5:20 AM, Brian Goralczyk bgoralc...@gmail.com wrote: ** I stand corrected. I know that I created stored procedures in oracle that calculated DST and timezone calculations, but that was back in the day of Remedy Web and User Tool. So things were a bit more funky for these calculations back then. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 2:55 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Actually, all times in the server are stored in GMT. The timestamp values are number of seconds since Jan 1, 1970 GMT. Regardless of the timezone you specify or enter the value in, the value that the AR System stores and returns is in GMT. It is the client responsibility to map it to the desired timezone. This is why setting the User Preference for timezone works just time. The clients translate to the correct target timezone – whether it is Australia or New Zeland (or Timbuktu). Now, you client programs are probably just using system environment settings and using the timezone of the OS environment in which they are running. They are using system utilities which automatically adjust the time for the environment timezone. If they were not doing this, then all times would have always being in GMT anyway. So, if you set the environment to say the US Pacific Timezone, you would likely find all your utilities would suddenly be doing all operations in PST – accurately in that timezone, automatically. Again, because the server has all values in GMT and you are using system routines that are automatically adjusting. To fix this, you need to look at the operations being done and determine whether they should be performed in GMT (and then configure that in your calls) or in some other timezone (and configure that in your calls). Stop just accepting the system environment default. NOTE: This includes calls by OS time calculate functions! I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Monday, June 29, 2015 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Time Zone! ** Unless things have changed since I worked heavily on date and time functions in Remedy (including at the db level), they are all stored at the setting of the server. The client is then responsible for adjusting to the local timezome. The third party systems will be responsible for figuring out their timezone and adjusting the server time accordingly. HTH. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 7:38 AM, Karthick S karthick...@gmail.com wrote: ** Hi All, Multiple Time Zone! We have remedy server located in Australia. Currently our business is planning to use the same instance for New Zealand. Our requirements is to have different time setting so that system automatically calculates the times as per the zones. I tried the user preferences available in remedy. I created user profiles like locale as NZ AU. It worked and showed the times as NZ time zone n AUS time zone. But still not met our business requirements because those date calculations are used by other third party applications but still those date n times are still as Australian time. ARS 7.1 SQL 2005 Please help me out guys! Karthi -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20
