I have been involved with Remedy for 17 years now. I too carry a love for
what it was before support was gutted and the software grew more and more
problematic. I have fond memories of the Pleasanton campus and the
community as it was. Time moves on. The last 5 years have been
challenging, like watching a family member with a substance abuse problem
slowly spiral out of control. Few people embracing Remedy today have found
it beneficial to their recent careers, customers and consultants alike.
Expand your tool skill set as the previous person said.
On Thu, Aug 27, 2015 at 8:22 AM Lee Cullom <
lee.cul...@northcraftanalytics.com> wrote:
> **
>
> Keith,
>
>
>
> To answer your question, less than 1% of the roughly 1,200 U.S. customers
> would be doing this today. If people are hosting Remedy in a cloud, it’s
> Remedy on Demand. If they did, it would be with Amazon EC2.
>
>
>
> Of course, you’re a statistical anomaly to begin with, in that you’ve
> remained custom, which only about 10% of the U.S. customer base has done
> (roughly). Jason Miller pipe down, there aren’t that many (in fact, there
> are about 120). It’s actually a really smart thing to do from a cost
> perspective, so I’m not knocking it. But, when BMC made the move to
> transition the customer base from custom to OOB ITSM, it really did work.
> Buy vs. Build is a very powerful argument.
>
>
>
> Philosophically, I think you should be ALL custom or nearly all OOB, due
> to reduced implementation costs. This is theoretical too in that many
> times you could have a massive upgrade bill to upgrade something that
> hasn’t really been heavily customized.
>
>
>
> As an aside, interestingly, now that I’m seeing all of these ServiceNow
> implementations, it’s like going back to Remedy Help Desk 4.0. There isn’t
> much there, so people customize the s%^& out of it. Then, they run into
> huge upgrade bills… In theory, they would question why they made the move.
> But, the fact is that the previous team that implemented the prior solution
> (that has been replaced) is no longer with the company 80% of the time.
>
>
>
> So, what’s the lesson? If you’re a developer, do NOT fight the new
> platform, you will be marked for death in your company. If you want to
> stay in the Remedy space, begin the interviewing process as soon as you
> hear someone speculating that there might be a new platform, because that’s
> just a political way of saying that it is a foregone conclusion (most of
> the time).
>
>
>
> “OT Lee”, former Remedy lover, never a hater.
>
>
>
> *Lee Cullom** | President | Northcraft Analytics*
>
> *IT Metrics Specialist | Business Intelligence Applications for IT*
>
> *Direct - 678-438-7244 |* *http://www.northcraftanalytics.com*
>
> *Main - (678) 664-ITSM*
>
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> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sinclair, Keith
> *Sent:* Tuesday, August 25, 2015 3:22 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Who is using Remedy in a Cloud based environment, excluding
> Remedy on Demand
>
>
>
> **
>
> Hey,
>
>
>
> How many of you are hosting your Remedy system(s) in a cloud-based
> environment? If you are then:
>
>
>
> 1. What version?
>
> 2. Custom apps or ITSM or both?
>
> 3. Which OS & DB combo used?
>
> 4. Any integrations?
>
> 5. Pros & cons for moving to cloud?
>
>
>
> I’ve been asked to look into moving our custom app environment into the
> cloud and I wanted to get as much real-world info as I can.
>
>
>
> Thanks,
>
>
>
> *Keith Sinclair*
>
> Remedy Development
>
> ShopperTrak Chicago, USA
>
> *O* 312.676.8289
>
> ksincl...@shoppertrak.com | shoppertrak.com
>
> *Retail Profitability, Improved.*
>
>
>
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