Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?

[Joe D'Souza]

Where would we get to see a list of ideas that are submitted? Would that be
an internal list for BMC to review or will that list be published for
feedback or ratings on ideas that are submitted?

 

Personally I feel the later is a better idea than having those ideas
filtered by BMC internally.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Thursday, March 03, 2016 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion
suggestion  technical topics to be covered?

 

Yeah - What he said!

We've had people comment in the past that there weren't enough topics for
the more technically knowledgeable of you; or not enough topics on things
that interest you. So please do flood us with topics of interest! Of course,
"no guarantees" and all that. But would be great to get a good list in! And
even better if you are able to give the talk!

 

Anne

*while I do work for BMC I admit I have no say in which topics get chosen
and which ones don't* 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, March 03, 2016 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion
suggestion  technical topics to be covered?

 

** 

Everyone,

 

I just want to step in here in support of Daniel's suggestion and to
encourage you all to submit ideas.

 

If you have a topic you are passionate about and have expertise in that
others would like to know, please submit a talk.  You get a free pass to the
conference if your talk is selected so that discussion about expenses
becomes much easier.  And, you get to bask in the adoration of the masses
who come to your talk who all want to learn from you!

 

Now on the other side, if there are "talks that you want to see" although
you are not the expert, let's hear about those as well.  There are times
when we have topics or themes that need to be covered and we go and find the
right speaker for a talk on that subject.  So, if there are things you would
really like covered in a talk, please think about a title/abstract (couple
of sentences) about what that talk would be.

 

We would love to be flooded with both kinds of items - talks you want to
propose where you present and talks where you want to be in the audience.

 

 

Now the challenge for you.  In the submissions so far, there is a team OTHER
THAN the Service Support (Remedy products, Discovery, .) that have been
getting a lot of submissions and they are close to - if not there - in
taking over the lead in the number of submissions.  I want to make sure that
there are more submissions of speakers and topic ideas from Service Support
than all other teams COMBINED.  So, let's get busy with submitting those
ideas.

 

Doug Mueller

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, March 02, 2016 5:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion
suggestion  technical topics to be covered?

 

** 

let us assume that if we indicate some highly technical development related
topics quickly, that someone who knows that area would submit it if we
showed interest, or that BMC would fill in what we can't.

 

Possibly one might be how to read the new java logs for the core and quickly
know what the true error is (I tend to find a java log rather long  winded
and finger pointing about what caused the issue, so some sort of smart
parser would be nice). I can guess at least one person named John is
chuckling at me right now, so perhaps he could submit that one :-)

 

So, think we can gather a top 10 +- of topics that we would love to see
[possibly wanted for years and never see]?

 

Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: March 2, 2016 11:58 AM
To: arslist@ARSLIST.ORG
Subject: ADV: Engage 2016 Call for Papers - due March 7

 

** 

I wanted to remind everyone that the Call for Papers for Engage 2016 ends
March 7th. So if you haven't had a chance to submit your paper yet, you have
under a week!

 

https://bmc.g2planet.com/bmcengage2016/cfp

 

 

 

Anne Brock

Principal SC

BMC Software

209-417-0481

  anne_br...@bmc.com

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?

[Brock, Anne]

Yeah - What he said!

We've had people comment in the past that there weren't enough topics for the 
more technically knowledgeable of you; or not enough topics on things that 
interest you. So please do flood us with topics of interest! Of course, "no 
guarantees" and all that. But would be great to get a good list in! And even 
better if you are able to give the talk!

Anne
*while I do work for BMC I admit I have no say in which topics get chosen and 
which ones don't*


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, March 03, 2016 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
Everyone,

I just want to step in here in support of Daniel's suggestion and to encourage 
you all to submit ideas.

If you have a topic you are passionate about and have expertise in that others 
would like to know, please submit a talk.  You get a free pass to the 
conference if your talk is selected so that discussion about expenses becomes 
much easier.  And, you get to bask in the adoration of the masses who come to 
your talk who all want to learn from you!

Now on the other side, if there are "talks that you want to see" although you 
are not the expert, let's hear about those as well.  There are times when we 
have topics or themes that need to be covered and we go and find the right 
speaker for a talk on that subject.  So, if there are things you would really 
like covered in a talk, please think about a title/abstract (couple of 
sentences) about what that talk would be.

We would love to be flooded with both kinds of items - talks you want to 
propose where you present and talks where you want to be in the audience.


Now the challenge for you...  In the submissions so far, there is a team OTHER 
THAN the Service Support (Remedy products, Discovery, ...) that have been 
getting a lot of submissions and they are close to - if not there - in taking 
over the lead in the number of submissions.  I want to make sure that there are 
more submissions of speakers and topic ideas from Service Support than all 
other teams COMBINED.  So, let's get busy with submitting those ideas.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, March 02, 2016 5:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
let us assume that if we indicate some highly technical development related 
topics quickly, that someone who knows that area would submit it if we showed 
interest, or that BMC would fill in what we can't.

Possibly one might be how to read the new java logs for the core and quickly 
know what the true error is (I tend to find a java log rather long  winded and 
finger pointing about what caused the issue, so some sort of smart parser would 
be nice). I can guess at least one person named John is chuckling at me right 
now, so perhaps he could submit that one :)

So, think we can gather a top 10 +- of topics that we would love to see 
[possibly wanted for years and never see]?

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: March 2, 2016 11:58 AM
To: arslist@ARSLIST.ORG
Subject: ADV: Engage 2016 Call for Papers - due March 7

**
I wanted to remind everyone that the Call for Papers for Engage 2016 ends March 
7th. So if you haven't had a chance to submit your paper yet, you have under a 
week!

https://bmc.g2planet.com/bmcengage2016/cfp



Anne Brock
Principal SC
BMC Software
209-417-0481
anne_br...@bmc.com

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: tnsnames.ora change not recognized

[jham36]

Doublecheck the entry in tnsnames.ora.  Open a command prompt on the remedy 
server and type:   tnsping {entryname}
See if it returns OK
Is the alias for the db name or the db server?  If it is for the server, 
make sure you can ping the alias name.  You may need to have your DNS 
server updated as well.

On Tuesday, February 16, 2016 at 10:45:41 AM UTC-5, Remedy_Mark wrote:
>
> ** 
>
> Hi All
>
>  
>
> On my dev environment, we moved an external oracle (non-Remedy) database 
> to another subnet and then updated tnsnames.ora file with a new alias in 
> the oracle client. As far as I know, that is all we needed to do but when I 
> run a query using the alias I get ORA-02019: connection description for 
> remote database not found. Is there something I am missing?
>
>  
>
> ARS 7.6.04
>
> Oracle 11.2
>
>  
>
> Thanks
>
> Mark
>
>  
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com 
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>  
>
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable 
> proprietary information, which is privileged, confidential, or subject to 
> copyright belonging to Time Warner Cable. This E-mail is intended solely 
> for the use of the individual or entity to which it is addressed. If you 
> are not the intended recipient of this E-mail, you are hereby notified that 
> any dissemination, distribution, copying, or action taken in relation to 
> the contents of and attachments to this E-mail is strictly prohibited and 
> may be unlawful. If you have received this E-mail in error, please notify 
> the sender immediately and permanently delete the original and any copy of 
> this E-mail and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?

[Mueller, Doug]

Everyone,

I just want to step in here in support of Daniel's suggestion and to encourage 
you all to submit ideas.

If you have a topic you are passionate about and have expertise in that others 
would like to know, please submit a talk.  You get a free pass to the 
conference if your talk is selected so that discussion about expenses becomes 
much easier.  And, you get to bask in the adoration of the masses who come to 
your talk who all want to learn from you!

Now on the other side, if there are "talks that you want to see" although you 
are not the expert, let's hear about those as well.  There are times when we 
have topics or themes that need to be covered and we go and find the right 
speaker for a talk on that subject.  So, if there are things you would really 
like covered in a talk, please think about a title/abstract (couple of 
sentences) about what that talk would be.

We would love to be flooded with both kinds of items - talks you want to 
propose where you present and talks where you want to be in the audience.


Now the challenge for you...  In the submissions so far, there is a team OTHER 
THAN the Service Support (Remedy products, Discovery, ...) that have been 
getting a lot of submissions and they are close to - if not there - in taking 
over the lead in the number of submissions.  I want to make sure that there are 
more submissions of speakers and topic ideas from Service Support than all 
other teams COMBINED.  So, let's get busy with submitting those ideas.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, March 02, 2016 5:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
let us assume that if we indicate some highly technical development related 
topics quickly, that someone who knows that area would submit it if we showed 
interest, or that BMC would fill in what we can't.

Possibly one might be how to read the new java logs for the core and quickly 
know what the true error is (I tend to find a java log rather long  winded and 
finger pointing about what caused the issue, so some sort of smart parser would 
be nice). I can guess at least one person named John is chuckling at me right 
now, so perhaps he could submit that one :)

So, think we can gather a top 10 +- of topics that we would love to see 
[possibly wanted for years and never see]?

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: March 2, 2016 11:58 AM
To: arslist@ARSLIST.ORG
Subject: ADV: Engage 2016 Call for Papers - due March 7

**
I wanted to remind everyone that the Call for Papers for Engage 2016 ends March 
7th. So if you haven't had a chance to submit your paper yet, you have under a 
week!

https://bmc.g2planet.com/bmcengage2016/cfp



Anne Brock
Principal SC
BMC Software
209-417-0481
anne_br...@bmc.com

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARS 7.6.4 - Active Link Qualification <- Resolved

[Sanford, Claire]

Kevin had it!  The difference in the field names is a " "   

'Product Name'   or'ProductName'

I think I should wear my glasses!  

Thank you all!  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Thursday, March 03, 2016 1:11 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: ARS 7.6.4 - Active Link Qualification

If this is on the Change form I think you want the Product Name (2) field and 
not Product Name in your qualification



Kevin Shaffer, Senior Partner
Partner IT, Inc.
(O) 888-380-8899
(C) 316-208-5341 
(F) 708-887-1704

  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, March 03, 2016 11:57 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.4 - Active Link Qualification

Stupid Rookie Question Time.

I have an active link that fires on Modify.

The qualification is:  

('Product Name' = $NULL$) AND ('Status' = "Completed")

Or

('Status' = "Completed") AND ('Product Name' = $NULL$)

Send an error message so that the product name will get filled in.

The error comes up even after the product name has been filled in.  It did not 
matter which way I set my qualification.  I have done this kind of AL many 
times and never had this kind of problem...

Any suggestions?



ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org 

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Re: ARS 7.6.4 - Active Link Qualification

[Kevin Shaffer]

If this is on the Change form I think you want the Product Name (2) field and 
not Product Name in your qualification



Kevin Shaffer, Senior Partner
Partner IT, Inc.
(O) 888-380-8899
(C) 316-208-5341 
(F) 708-887-1704

  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, March 03, 2016 11:57 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.4 - Active Link Qualification

Stupid Rookie Question Time.

I have an active link that fires on Modify.

The qualification is:  

('Product Name' = $NULL$) AND ('Status' = "Completed")

Or

('Status' = "Completed") AND ('Product Name' = $NULL$)

Send an error message so that the product name will get filled in.

The error comes up even after the product name has been filled in.  It did not 
matter which way I set my qualification.  I have done this kind of AL many 
times and never had this kind of problem...

Any suggestions?



ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org 

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Re: ARS 7.6.4 - Active Link Qualification

[Martinez, Marcelo A]

also.. not sure what form you are trying to do this is on, but in ITSM:INC you 
have 'Prod Name' and 'Resolution Prod Name'.In ITSM:CHG you have 
'z1D_Status' as well as 'Status'
my Dev Studio keeps crashing so I can check the exact names..

Lastly, is it not ideal to do this with a filter instead?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick
Sent: Thursday, March 03, 2016 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - Active Link Qualification

** Claire.
Is the error message firing on an Else Action? If so, then only one of the 
qualifications needs to be false for the message to appear.

Marc



From:"Sanford, Claire" 
mailto:claire.sanf...@memorialhermann.org>>
To:arslist@ARSLIST.ORG,
Date:03/03/2016 12:57 PM
Subject:ARS 7.6.4 - Active Link Qualification
Sent by:"Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>




Stupid Rookie Question Time.

I have an active link that fires on Modify.

The qualification is:

('Product Name' = $NULL$) AND ('Status' = "Completed")

Or

('Status' = "Completed") AND ('Product Name' = $NULL$)

Send an error message so that the product name will get filled in.

The error comes up even after the product name has been filled in.  It did not 
matter which way I set my qualification.  I have done this kind of AL many 
times and never had this kind of problem...

Any suggestions?



ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org

___
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www.arslist.org
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Re: ARS 7.6.4 - Active Link Qualification

[Marc Burick]

Claire.
Is the error message firing on an Else Action? If so, then only one of the 
qualifications needs to be false for the message to appear.

Marc



From:   "Sanford, Claire" 
To: arslist@ARSLIST.ORG, 
Date:   03/03/2016 12:57 PM
Subject:ARS 7.6.4 - Active Link Qualification
Sent by:"Action Request System discussion list(ARSList)" 




Stupid Rookie Question Time.

I have an active link that fires on Modify.

The qualification is: 

('Product Name' = $NULL$) AND ('Status' = "Completed")

Or

('Status' = "Completed") AND ('Product Name' = $NULL$)

Send an error message so that the product name will get filled in.

The error comes up even after the product name has been filled in.  It did 
not matter which way I set my qualification.  I have done this kind of AL 
many times and never had this kind of problem...

Any suggestions?



ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org 

___
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Re: ARS 7.6.4 - Active Link Qualification

[LJ LongWing]

Claire,
The order of the information is irrelevant, it all gets boiled down to
Boolean logic...it doesn't matter which order the things are in...the total
statement must evaluate to true to fire...so, as hard as it must be to
believe...if the AL is firing, that means that all of the conditions are
true

So...I would look elsewhere in your logic, through logging, to find out
exactly what the value of each field is at the time the AL is evaluated.

On Thu, Mar 3, 2016 at 10:56 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> Stupid Rookie Question Time.
>
> I have an active link that fires on Modify.
>
> The qualification is:
>
> ('Product Name' = $NULL$) AND ('Status' = "Completed")
>
> Or
>
> ('Status' = "Completed") AND ('Product Name' = $NULL$)
>
> Send an error message so that the product name will get filled in.
>
> The error comes up even after the product name has been filled in.  It did
> not matter which way I set my qualification.  I have done this kind of AL
> many times and never had this kind of problem...
>
> Any suggestions?
>
>
>
> ITSM 7.6.04 SP3
> ARS 7.6.04 SP5
> Oracle 11.2.0.3.0 - 64bit Production
> Win 2008 Server
>
> Claire Sanford
> Information Systems Division
> Memorial Hermann Healthcare System
> claire.sanf...@memorialhermann.org
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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ARS 7.6.4 - Active Link Qualification

[Sanford, Claire]

Stupid Rookie Question Time.

I have an active link that fires on Modify.

The qualification is:  

('Product Name' = $NULL$) AND ('Status' = "Completed")

Or

('Status' = "Completed") AND ('Product Name' = $NULL$)

Send an error message so that the product name will get filled in.

The error comes up even after the product name has been filled in.  It did not 
matter which way I set my qualification.  I have done this kind of AL many 
times and never had this kind of problem...

Any suggestions?



ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org 

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Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?

[Pierson, Shawn]

A few topics I'd love to see are:

1)  How to best secure Smart IT and My IT.

2)  How to best set up Smart IT and My IT to scale in a production 
environment.

3)  How to build integrations with My IT.

4)  What is AppZone and how can it be used.

5)  How to add custom workflow to the client side of Smart IT.

6)  How to do true SSO with Remedy including Smart IT and My IT so people 
don't need to log in.

There's probably a theme in my interests.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, March 02, 2016 7:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
let us assume that if we indicate some highly technical development related 
topics quickly, that someone who knows that area would submit it if we showed 
interest, or that BMC would fill in what we can't.

Possibly one might be how to read the new java logs for the core and quickly 
know what the true error is (I tend to find a java log rather long  winded and 
finger pointing about what caused the issue, so some sort of smart parser would 
be nice). I can guess at least one person named John is chuckling at me right 
now, so perhaps he could submit that one :)

So, think we can gather a top 10 +- of topics that we would love to see 
[possibly wanted for years and never see]?

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: March 2, 2016 11:58 AM
To: arslist@ARSLIST.ORG
Subject: ADV: Engage 2016 Call for Papers - due March 7

**
I wanted to remind everyone that the Call for Papers for Engage 2016 ends March 
7th. So if you haven't had a chance to submit your paper yet, you have under a 
week!

https://bmc.g2planet.com/bmcengage2016/cfp



Anne Brock
Principal SC
BMC Software
209-417-0481
anne_br...@bmc.com

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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