Look for the Active link INT:FNDHPD:EMS:SendMail_151_PWLG make sure if it has
been overlaid that new Run IF fits and the push to HPD:WorkLog is there. This
is from v 9.1...i no longer have access to v7.6.04
Thanks,
Elmo Gentry
Remedy Application Developer
ITSM-J631, Jacobs
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, May 23, 2017 3:05 PM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] Re: Outgoing email not creating worklog
**
Could there be a chance that somebody with admin access may have deleted the
entry accidentally either directly through the interface or through some
customized workflow? That is where I would look at for missing entries in a
database. The other possibility would be if the database was restored at some
point and there was a loss of some of the transactional data during restoration?
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, May 22, 2017 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Outgoing email not creating worklog
Hi All & Happy Monday
Have a situation where the user sent an email from the Incident and a work log
entry was not created. I was able to verify the AR System Email Message was
created, sent and received. Haven't had this issue reported once in over 4
years and could not replicate. Also could not find anything on the BMC KB on
this. Has anyone run into this issue?
ARS 7.6.04 SP5
ITSM 7.6.04 SP2
Thanks
Mark
Mark Brittain | Senior Systems Engineer | 315.634.9337
125 Elwood Davis Road | Syracuse NY 13212
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