Software caused connection abort: socket write error

2014-04-30 Thread Bhupesh Gupta
Hello - We are facing below error messages in our  logs. Mid tier 7.6.04 Sp5 
and ARS 7.6.03

Any idea, what is root cause and how can we eroadicate this.

/forms/arserver.avaya.local/HPD%3AHelp+Desk/Default+User+View/form.js/776fb185.js?format=html
 GET   ClientAbortException: java.net.SocketException: Software caused 
connection abort: socket write error 
at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:319) 
at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:288) 
at 
org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputStream.java:98)
 
at 
net.bull.javamelody.FilterServletOutputStream.flush(FilterServletOutputStream.java:51)
 
at 
net.bull.javamelody.FilterServletResponseWrapper.flushBuffer(FilterServletResponseWrapper.java:145)
 
at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:203) 
at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:180) 
at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 
at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 
at 
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
 
at 
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
 
at 
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) 
at 
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) 
at 
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) 
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) 
at 
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
 
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) 
at java.lang.Thread.run(Unknown Source) 
Caused by: java.net.SocketException: Software caused connection abort: socket 
write error 
at java.net.SocketOutputStream.socketWrite0(Native Method) 
at java.net.SocketOutputStream.socketWrite(Unknown Source) 
at java.net.SocketOutputStream.write(Unknown Source) 
at 
org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(InternalOutputBuffer.java:740)
 
at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:434) 
at 
org.apache.coyote.http11.InternalOutputBuffer.flush(InternalOutputBuffer.java:299)
 
at org.apache.coyote.http11.Http11Processor.action(Http11Processor.java:973) 
at org.apache.coyote.Response.action(Response.java:183) 
at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:314) 
... 18 more 
ClientAbortException: java.net.SocketException: Software caused connection 
abort: socket write error 

Regards

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Mid tier logging details

2014-04-25 Thread Bhupesh Gupta
Hello - Does anyone Know Mid Tier uses which Logging , log4j or juli
logging. Also , does anyone know which is configuration while where all
this logging thing is defined.

Be default I have seen , mid tier logging goes to stdout file in tomcat log
folder.

Kindly advise.

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RAID configuration for BMC ITSM

2013-10-20 Thread Bhupesh Gupta
Dear all - Is there any recommendation for RAID configuration of SAN
storage for BMC ITSM app and DB servers.

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Remedy architecture

2013-08-19 Thread Bhupesh Gupta
· Can an On-Premise ITSM system has its DB on cloud (connected
using a high speed VPN pipe where latency is not more than 10 milli-seconds)

· From an architecture standpoint can I have my ITSM app and
mid-tier server  on Linux but DB as MS SQL


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Remedy force to ITSM 8.1 Migration

2013-08-15 Thread Bhupesh Gupta
Can you please help me with some tinkers how to migrate data from Remedy
force to ITSM 8.1





I am looking for a POC and a mapping document (Remedy force -IMCM)


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Re: No Lock Setting on AR CFG

2012-12-18 Thread Bhupesh Gupta
Hi Ravi - Few Queries,

When Blocking occurs , how much DB CPU is? is it greater than 80%.

What queries are blcking, please share.

What are number of threads for the same.

Once this issue is resolved at your end, please let me know, whay was the exact 
resolution.

Regards,
Bhupesh

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Re: Mid-Tier Flush Cache Issue 7.6.4 SP4

2012-12-17 Thread Bhupesh Gupta
Can some one from BMC in this list confirm this behaviour. If yes, what is 
resolution or work around we have..

If this issue, exist it will be very hard for us to ask to customer to upgrade 
to Sp4.

Regards,
Bhupesh

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Re: No Lock Setting on AR CFG

2012-12-17 Thread Bhupesh Gupta
Hi Ravi - Can you please let me know the version of ARS and ITSM where you are 
facing this issue.. for one of our customer we are facing the same issue, there 
is one issue SRM form indexing that we have identified causing sql select 
queries to take longer time and was causing locks..

Is the CPU od DB spiking to 100%?

We are still working on it and BMC has also suggeasted to use No Lock 
Parameter.. but customer is yet to implemente the same..


For more details on No Lock, please refer to Knowledge Article ID:  
KA314759.

Hope this helps..

Regards,
Bhupesh

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Re: No Lock Setting on AR CFG

2012-12-17 Thread Bhupesh Gupta
Hi Ravi - Is that issue resolved, beacuse I have laready has Is commited read 
and Allow snalp shot islotation to ON.

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Bhupesh

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Re: ITSM 8 Unpatched Version Install

2012-10-21 Thread Bhupesh Gupta
Hi Joshua - What were the configuration, you were using? Please suggest.


Regards,
Bhupesh

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ITSM 8 Unpatched Version Install

2012-10-20 Thread Bhupesh Gupta
Hi Friends -

How long does an ITSM installation take when all modules are selected at one go?

For me , its 21 hours and installation is still going on?

As an work-around my colleagues tried to install module by module
which seems to take less time.


Kindly Suggest.

Is there any docs, what BMC recommendation on timelines of installation is?

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AD Account Lock-OUT via Remedy

2012-08-30 Thread Bhupesh Gupta
I am looking for any ideas on how to implement/set up account lockup
for multiple unsuccessful login failures.

We are on version ARS 7.604 SP2

Examples:


In Active directory when user tries to enter inalid passowrd for the
number of times specified on AD side ,then system will lock user
account automatically.

In our remedy is AD authenticated, user can enter 10 times invalid
passwords ( login unsuccessful) still 11th time user can enter the
right passowrd and system will allow user to login successfully.

How do we lockout the user for unsuccessful logins ( 4 timmes may
be).Any suggestions..



Regards,
Bhupesh Gupta

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Re: AD Account Lock-OUT via Remedy

2012-08-30 Thread Bhupesh Gupta
Hi David - Our AD gets lock out after three wrong attempts and gets restrored 
automatically after 30 minutes..

If use Remedy AR server setting for Password attempts, it locks account in 
remedy not in AD. Then somebody needs to go into remedy and enable it.

Your inputs?

Regards,
Bhupesh

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Alert: Caught exception :Object doesn't support this property or method

2012-08-07 Thread Bhupesh Gupta
ActiveLink: SRS:SRC:Browse_FileForWorkInfo - Tue Aug 7 2012 12:00:32 PM
True actions:
True action: 
{char}:F(304247090).S({char}expr:({unbound}process:ARACTProcess(PERFORM-ACTION-ADD-ATTACHMENT
301712900, 2)));
 action 0
ARACTProcess(PERFORM-ACTION-ADD-ATTACHMENT 301712900, 0, 2)
Alert: Caught exception :Object doesn't support this property or method

Friends - Any Idea on this: This happens on IE . for one specific user.

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Re: Reporting Server ? Does it require a App serve to be installed

2012-02-22 Thread Bhupesh Gupta
Hi Rod,

Is it possible that on Prodcution server, While creating reports, in Server 
field of Report form, I mention the Reporting DB Server and Ask user to use 
user tool pointing to Prod server?

will this work as well. Please advise

Thanks,
Bhupesh

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Atrium 7.6.04 install fails on ARS7.6.04sp3

2012-02-22 Thread Bhupesh Gupta
Atrium 7.6.04 install fails on AtriumCMDBConsole.def import warning on 
ARS7.6.04sp3  (ARWARN 9936 Audit option for Display Only fields can only be 
'None'. Changing it to 'None' is interpreted as SEVERE by Atrium installer.) 

 
  BMC Atrium Core 7.6.04 install failed.
  
  Feature BMC Atrium CMDB failed
 com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure 
during execution of RIK command
  Feature Atrium Impact Simulator Engine failed

Please advise.

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Reporting Server ? Does it require a App serve to be installed

2012-02-20 Thread Bhupesh Gupta
Hi Friends,

I have a reporting which is logship every 20 minutes from production.
Does I need to install ARS APP on Reporting server to use creystal
reports via user tool.

Please advise.

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SRM ad-hoc approval to a specific person

2012-02-15 Thread Bhupesh Gupta
I want to mention the person name on run time. Is it possible to
trigger approval to that?

Please advise.

Version 7.6.04 SP2

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What requests does the Needs Attention view display in SRM 7.6.04

2012-02-12 Thread Bhupesh Gupta
What requests does the Needs Attention view display in SRM 7.6.04.?
The SRM User guide states the following:
Click the Needs Attention link to view any requests that require your immediate
attention, for example, requests that require your approval.
Also I've read that the Needs Attention table should display requests
where the fulfillment
ticket is put into pending awaiting the customer to provide an update.
Neither of these appear to work and I cannot get the Needs Attention
table to display any
requests.

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SRM Version 7.6.04

2012-02-07 Thread Bhupesh Gupta
Is it possible to change the Phone Number and Email Address fields on
SRS: Service Request Console to Read Only?



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Service Target Import issue

2012-01-16 Thread Bhupesh Gupta
server 7.6.04 SP1/SP2


friends -


While importing Servoce targets (a export from SLM export/import
utility) file, there is nothing happening. Not a single record getting
imported/



Below is logfile text.. can you please help here





12:09:48 16 Jan 2012
**

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 BMC Service Level Management Application 7.6.04.0100

12:09:48 16 Jan 2012 Import/Export/Delete Utility

12:09:48 16 Jan 2012 Copyright 1991 - 2011 BMC Software, Inc. all rights
reserved

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 Begin SLM Import/Export/Delete Utility.

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 Input Parameter: COMMAND   = Import

12:09:48 16 Jan 2012 Input Parameter: SERVER= vmars

12:09:48 16 Jan 2012 Input Parameter: TCPPORT   = 0

12:09:48 16 Jan 2012 Input Parameter: OVERWRITE = No

12:09:48 16 Jan 2012 AR Install Path= F:\Program Files\AR
System

12:09:48 16 Jan 2012 AR Config Path = F:\Program Files\AR
System\conf

12:09:48 16 Jan 2012 Input Parameter: DATA-FILE = C:\OLAs.arx

12:09:48 16 Jan 2012 Input Parameter: LOG-FILE  = C:\OLALog.log

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 Initialized access to AR system.



12:09:48 16 Jan 2012 Set Object IE Status to Processing at Schema
SLM:ExportImportDeleteStatus

12:09:48 16 Jan 2012 Path for rik command   = F:\Program Files\AR
System\

12:09:48 16 Jan 2012 Status - Begin importing SLM Meta Data.

12:09:48 16 Jan 2012

Debug Only - cmdLine = F:\Program Files\AR
System\..\BMCSLMInstallJVM\bin\java -DisRik=1  -cp F:\Program Files\AR
System\arapi7604_build002.jar;F:\Program Files\AR
System\log4j-1.2.14.jar;F:\Program Files\AR
System\arapiext7604_build002.jar com.bmc.arsys.apiext.data.DataImport -h 1
-g 1 -x vmars -a 0 -u Remedy Application Service -p  -o
C:\OLAs.arx -l C:\OLALog_arimportcmd.log -D 0



12:09:48 16 Jan 2012 Please check the importcmd log file is OK nor not

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 Status - End importing SLM Meta Data.



12:09:48 16 Jan 2012 Also see additional Log File C:\OLALog_arimportcmd.log
for result

12:09:48 16 Jan 2012 Set Object IE Status to Done Processing at Schema
SLM:ExportImportDeleteStatus

12:09:48 16 Jan 2012 Finish - Import SLM meta Data

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 End SLM Import/Export/Delete Utility.

12:09:48 16 Jan 2012


rds,
Bhupesh Gupta

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Re: Service Target Import issue

2012-01-16 Thread Bhupesh Gupta
Hi Chris - That file was also not getting created.

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Field ID Updation

2011-11-21 Thread Bhupesh Gupta
Hi All,

Is there any way we can update fieldID directly on form without deleting
and creating in ARS 7.6.04? Kindly advise.

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Customization on IM COnsole

2011-11-16 Thread Bhupesh Gupta
Dear Friends,

Please help in the below customization:

 I need to show thos Incidents as well in IM Consoloe in 7.6.04 which meet
the below critiria as well .
the incidents which are not assigned, but have tasks that are assigned (to
user or groups) will also be shown. In these cases, user will need to look
at task tab for details.


This is not OTB. Workflow needs to be written for this.


The challenge here, multiple task can have same incident number and the
relationship between  them is bounded by the incident number



Just for the Scenario: Assigned to ME



Incident qualification is   'Status'  Resolved AND (('Assignee Login ID'
= Allen) OR ('Owner Login ID'=Allen))



Now we need to make it sth like



('Status'  Resolved AND (('Assignee Login ID' = Allen) OR ('Owner
Login ID'=Allen)))



 OR



 (Select * from Incident where Incident number in (Distinct *Incidents from
tasks where ('TASK Assignee Login ID' = Allen) OR ('TASK Owner Login
ID'=Allen)) from Tasks))*



let me check if it is feasible or not.



With Warm Regards,

Bhupesh Gupta





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Bhupesh Gupta

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BMC Performance Matrix on ARS 7.6.04 on Different OS

2011-10-05 Thread Bhupesh Gupta
Hi - Does anybody has any input or any matrix on Performace og BMC ARS on
different OS, so that We can take a decision that Which OS is more suitable.

I have option of both Windows 2008 or Unix , but on Which OS BMC Product's
performace is better.

Please  advise

-- 
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Bhupesh Gupta

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Assignment Scripts Attachments

2011-09-26 Thread Bhupesh Gupta
On behalf of my colleague..

When we configure Assignment scripts, there is an option to add an
attachment.



However, when this Assignment script is used on an Incident to create
work-info, the attachment which was added in script configuration does not
get added on WorkInfo as an attachment.



Can someone please find out about this? Is this a bug or OTB system
behavior?

-- 
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Bhupesh Gupta

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Spell Check in Remedy

2011-09-15 Thread Bhupesh Gupta
Dear All,

We have a requirement here that when the user is submitting the ticket by
browser and the support person is working on it. They need spell check on
character fields.


Please let me know your thoughts.

-- 
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Bhupesh Gupta

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materialized View and Remedy View form

2011-09-14 Thread Bhupesh Gupta
Dear All - Can we build an ARS View form over Materialized view ? Have
soembody worked on this?

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How to Extract Currency Type and Value in an Csv - Urgent

2011-09-02 Thread Bhupesh Gupta
Can some one please help how to pull currency fields in remedy by using
standard reporting procedures?

Tools -- Reporting

Select fields and Report to .csv.

CSV does not extract currency.type and currency.value as separate columns.


Can some please help here? It is urgent.

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Dymanic Text in Trim Text field

2011-08-16 Thread Bhupesh Gupta
Dear all - Can some one please suggesr , how to change text of a trim text
field during runtime via workflow? Really urgent help required


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Group ID in To field of AR System Email Messages

2011-06-09 Thread Bhupesh Gupta
Dear all,

When I put Group ID in To field of AR System Email Messagess form, it send
out notifications to all the user in the group.

I would like to know how ARS transaltes this as there are no filters AR
System Email Messagess form to perform this. Is this achived via some API
calls?

Thanks,
Bhupesh

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Product to Machine Relationship

2011-04-07 Thread Bhupesh Gupta
Hi Experts,

I have intergrated BMC BBCA with BMC CMDB . I have the data in Asset
management console to show that X machine host N number of applications. But
I would also like to have feature that Z application is hosted in all M
number of machines? Please suggest how to achieve this in Asset Management.

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Bhupesh Gupta

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BMC Asset Managment V/s Altiris™ Asset Management Suite

2011-02-28 Thread Bhupesh Gupta
BMC Asset Managment V/s Symanteic Altiris™ Asset Management Suite

Which one  is better ? Any suggestions..

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Unix Server Space Problem

2010-09-21 Thread Bhupesh Gupta
Hi We are getting our SIT environment refresh, came aross an issue:

DBA are unable refresh as since there was not enough SAN space to refresh
the data in /data mountpoint.

DBA team has suggested two options:

1. Get additional SAN space.

2. Use /remedylogs since it has free space



My Question is How safe and good is option 2.



Please advise..


-- 
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Safeguard mismatch - Any Idea

2010-08-25 Thread Bhupesh Gupta
390600 : Safeguard mismatch - potentially corrupted form (ARERR 8841)

Supplier Order

HAS anyone had an issue with the safeguard in a form ... has anyone been
able to resolve the mismatch... does anyone know how the relationship on the
safeguard is performed? (arschema has a safeguard column ... but not sure
how Remedy checks the relationship between arschema and an individual form)?


Please advise

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How Is menu Stored in Remedy DataBase

2010-03-17 Thread Bhupesh Gupta
How Is menu Stored in Remedy DataBase

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Is this a Known Error on Remedy 7.5

2009-08-11 Thread Bhupesh Gupta
All,

I created a Navigation Panel in R 7.5 and wrote a AL to fire on one of its
menu item. But on user/web tool, it is not firing. There is no run if
qualification so no question of failure. All other things are working fine.
Also, nothing is coming in Logs as well for above scenario.

Is this a known issue with BMC Remedy 7.5??

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Re: Error while setting a Group name in the assignee field (only in Webclient)

2009-06-04 Thread Bhupesh Gupta
Error while setting a Group name in the assignee field (only in Webclient)

you can not translate the group name in the group list or assignee group
field: row level group




 Remedy Version : 7.5
 DB : Oracle

 Any clues folks..

 --
 Regards,
 Bhupesh Gupta




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Index Error

2009-05-20 Thread Bhupesh Gupta
The value(s) for this entry violate a unique index that has been defined for
this form

I am facing this error while migrating data from source to target thru
rrchive tool.

I have already rebuild all indiexes after deleting the records from target
in the database.

Target DB is oracle and Source is SQL.

PLease Suggest

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Index Error-- Resolved

2009-05-20 Thread Bhupesh Gupta
Thanks Fred,

It was beacuse of H table which was still containg the records.


-- 
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Bhupesh Gupta


You say deleting the records from target in the database.  Do you mean
you went in at the database and deleted all records from a table?  If so
did you delete all records from the related tables (T, H, and all
related B tables)?



Fred



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bhupesh Gupta
Sent: Wednesday, May 20, 2009 2:17 AM
To: arslist@ARSLIST.ORG
Subject: Index Error



The value(s) for this entry violate a unique index that has been defined
for this form



I am facing this error while migrating data from source to target thru
rrchive tool.



I have already rebuild all indiexes after deleting the records from
target in the database.



Target DB is oracle and Source is SQL.



PLease Suggest

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Bhupesh Gupta

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Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport. Please suggest

2009-04-29 Thread Bhupesh Gupta
Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport.
Please suggest

-- 
Regards,
Bhupesh Gupta

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Re: Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport. Please suggest

2009-04-29 Thread Bhupesh Gupta
To add more details;

DB is oracle 10G
Remedy Version 7.5

On Wed, Apr 29, 2009 at 6:02 AM, Rod Harris r...@smapps.com.au wrote:

 On the website there is an interactive guide to creating a config file. You
 just need to follow the prompts. At the end of it all you can just copy and
 paste the text into a file. This is the best way to get started I think.




 2009/4/29 Bhupesh Gupta gupta.bhupesh3...@gmail.com

 Can you please help me to use it.





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Regards,
Bhupesh Gupta

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Re: AW: Want to migrate 60,000 odd records from Dev to UAT env bypassing arimport. Please suggest

2009-04-29 Thread Bhupesh Gupta
On Wed, Apr 29, 2009 at 6:55 AM, Bhupesh Gupta
gupta.bhupesh3...@gmail.comwrote:

 Now we have two options,

 Db Link
 rrchive

 which one is better




-- 
Regards,
Bhupesh Gupta

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ars_export not returning expected output

2009-04-15 Thread Bhupesh Gupta
Still the same issue. Any idea when can we have 1.92 out?

Thanks,
Bhupesh

*Date:* Wed, 25 Mar 2009 13:51:23 +0100
*Reply-To:* arslist@ARSLIST.ORG
*Sender:*   Action Request System discussion list(ARSList)
  arslist@ARSLIST.ORG
*From:* Michiel Beijen mich...@beefreeit.nl
*Subject:*  Re: ars_export not returning expected output
*In-Reply-To:*  1ad62b4a0903241004p3cd35558h8eb9d9d1efab7...@mail.gmail.com

*Content-Type:* multipart/alternative;


If you would check out ARSperl you would still have to compile it. If you
have used one of the already compiled versions of ARSperl, use the 7.1 API
and ARSperl 1.91, I have created this zipfile which you can extract in your
c:\perl\site\lib folder. Use at your own risk!
http://dl.getdropbox.com/u/222532/gupta.zip

And I guess in a couple of weeks ARSperl 1.92 will be ready, which does not
suffer from this issue.

Kind regards,


-- 
Regards,
Bhupesh Gupta

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Finding LArgest free block in a table grid

2009-04-06 Thread Bhupesh Gupta
Dear friends,

I am representing racks of book shelf as a table grid in Remedy. Each
grid/record is a single unit.some units are ocuupied and some are free. I
need to find out the largest available/free block in that Grid.

Any help will be highly appreciated!

-- 
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Bhupesh Gupta

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Re: ars_export not returning expected output

2009-03-24 Thread Bhupesh Gupta
Hi Thilo,

Can you please suggest me which file to check out and update? Is it possible
to have a .ppd file so that i can install.

On Tue, Mar 24, 2009 at 3:31 PM, Thilo Stapff thilo.sta...@apprologic.dewrote:

 You can check it out via CVS, see:

 http://sourceforge.net/scm/?type=cvsgroup_id=116013


 Best regards,
 Thilo Stapff



 Bhupesh Gupta wrote:

 where can i found the head version





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Bhupesh Gupta

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Application-Generate-GUID in a Filter

2009-03-23 Thread Bhupesh Gupta
 Date: Tue, 17 Mar 2009 22:29:12 -0400
Subject: Re: Application-Generate-GUID in a Filter

Is it only two characters are allowed not more than that. What if I want
use a prefix DDTT(more than two char prefix)  rather than DD??

$PROCESS$Application-Generate-GUID  DD





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Bhupesh Gupta

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Re: arslist Digest - 20 Mar 2009 to 21 Mar 2009 (#2009-109)

2009-03-22 Thread Bhupesh Gupta
Hi Matthew,

you are correct, the intial error were due to invalid number of arguments,
but after correcting the script as suggested by you i am getting the
follwoing error:

*Free to wrong pool 265b08 not 10c015f at Dump_Setup.pl line 65.*

PLease suggets.

Thanks,
Bhupesh

On Sun, Mar 22, 2009 at 9:30 AM, arslist automatic digest system 
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   - Re: ars_export not returning expected 
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Bhupesh Gupta

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Fwd: ars_export not returning expected output

2009-03-18 Thread Bhupesh Gupta
-- Forwarded message --
From: Bhupesh Gupta gupta.bhupesh3...@gmail.com
Date: Sat, Mar 7, 2009 at 8:18 PM
Subject: ars_export not returning expected output
To: arsl...@listserv.rbugs.com
Cc: Bhupesh Gupta gupta.bhupesh3...@gmail.com


($ACCOUNT, $PASSWORD, $path) = @ARGV;
#chomp($path = `pwd`) if (!$path);
$c = ars_Login(BHUPESH-GUPTA,$ACCOUNT,$PASSWORD);
die login error: $ars_errstr\n unless defined($c);

@schema = ars_GetListSchema($c, 0, 1024);
@active = ars_GetListActiveLink($c);
@filter = ars_GetListFilter($c);
@escal = ars_GetListEscalation($c);
@menu = ars_GetListCharMenu($c);
@admin_ext = ars_GetListAdminExtension($c);

sub dump_type {
   my ($path, $type, $names) = @_;

   if (! -d $path) {
 mkdir $path || die can't create directory $path;
 mkdir $path/RCS || die can't create directory $path/RCS;
   }
   foreach $name (@$names) {
 my $val = ars_Export($c,,$type,$name);
 print $type\n;
 print $name\n;
 print $val\n;
}
}

dump_type($path/schema, Schema, \...@schema);

Dear friends : Please suggest.

when i am executing this small programm, the print $val statement not
printing anything. the syntax looks ok. Please help



-- 
Regards,
Bhupesh Gupta

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