In our case, we are encountering this regularly on IE 8, ever since our upgrade
to 7.6.04. We also experience this in IE 9 and 10, but the majority of our
users are on IE 8. The only solution we've found is to flush the mid-tier cache
and have the user then clear their own cache and hit Ctrl + F5 on returning to
the Remedy home page.
We've also installed the hotfix provided by BMC, to no avail. We were hoping an
upgrade to 8.1 in the near future would be helpful, but it appears that may not
be the case. :(
`Elyse Bond
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Tuesday, February 04, 2014 10:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
We are now at the 3rd Hot Fix and still not getting the Caught Exception issue
resolved in our case. And it is only happening with IE9 and IE10 specific
error:
Caught exception :Object doesn't support property or method
'getProxyGlobalFields'
But we are not using ITSM - we are all 100% custom apps on 7.6.04 SP5
This has been going on since November. Our only fix so far is to tell the users
to revert to IE8 until we have a solution in place. This has been escalated to
all level of engineers at BMC. Still waiting, So any ideas at this point is
more then greatly appreciated.
we are on
7.6.04 SP5
WAS8
Win2003
MSSQL2005
Thank you,
Pascale Sterrett
Kenavo ar wech all
shawn.pier...@energytransfer.com
Sent by: arslist@ARSLIST.ORG
02/04/2014 07:41 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Caught Exception issue...
**
I didn’t want to hijack this email thread for my own issues but hopefully
Suresh can get some benefit from what I’ve run into as well.
We have been on ARS 8.1 for a couple of months but just upgraded ITSM to
8.1 (including the two patches) as of this past weekend. In testing we
ran into the Caught Exception errors that Suresh ran into, but the ITSM
patches seemed to have addressed most of those. The problem now is
basically instability. Tomcat itself keeps crashing, so I upgraded it
from patch 32 to patch 37 tonight to see if that helps.
There have also been a never-ending stream of Mid Tier issues, but of very
low intensity, from 7.6.4 on with Internet Explorer. My understanding is
that Internet Explorer has defects in it that cause it to not correctly
refresh cache, and the way the Mid Tier is designed that becomes a big
issue. However, we also have run into issues with 7.6.4 that are worse on
8.1 with specific user’s cache on the Mid Tier becoming corrupt somehow
and generating errors. The only way to resolve those is to flush the
cache on the Mid Tier, but doing so messes up a small but vocal percentage
of other people who have to clear their IE browser cache.
So based on the suggestion below, I am planning on looking into the Mid
Tier hotfix. I’ll open a ticket with BMC tomorrow if my system is still
unstable after the Tomcat upgrade and try to get that hotfix but I have an
I.T. form of PTSD because our implementation of 7.6.4 a couple years ago
was delayed a few months due to BMC support not being helpful with Mid
Tier issues (which resulted in a custom Mid Tier patch for us, which so
far hadn’t been necessary on 8.1.)
So with all that said, I tried to guess the 8.1 path on the FTP site below
but couldn’t find one that worked. I also tried searching their Knowledge
Base because I often find hotfixes in there, including several that have
gone in with my 8.1 install.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Tuesday, February 04, 2014 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
There is a way if you know the “secret” path. I don’t know if for 8.1 but
here is the format for 7.6.4 SP 4 to give you an idea
http://ftp.bmc.com/outgoing/7604sp4_hotfix
Christie Pargeter | Sr Technical Analyst | tel 503-415-5149
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 04, 2014 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
Interestingly, BMC makes it next to impossible to actually get hotfixes
without waiting on their support. Do you know any alternate means of
getting the Mid Tier Hotfix you mentioned that doesn’t require a U.N.
Resolution worth of log files and config files in the right format?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Sent: Tuesday, February 04, 2014 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
Suresh,
What is the patch version of ARS , Midtier and
