Re: AR System 8.1 on AIX
Mike, I'm living your frustration. We have the similar setup. NO OOB/ITSM. Custom environment since 1.0 roughly. Just ARSystem! Our production is still at 7.5P4 because i'm not confident in the upgrade to 8.1.00 P2 with various hotfixes from BMC. We are trying to get it as stable as possible, so we can be on a supported version. We too have been practicing in test; we mirrored production, etc. - atleast 6 iteration, and still running into small errors. In short years working with this product, well most of the products I support, I have noticed that these software companies don't have AIX test environment. It is the most frustrating thing. I will watch for the increase in memory usage as we go forward. We have deployed a stable Version 8.1.00 201401101150 Hotfix MT on WebSphere 8.5 on AIX 7.1 Clustered + 2 Http Servers + BigIp. Our issues is with Single instance 8.1.00.002 201308272305Hotfix ARS on 11g - and continuously trying to get it stable, without to much outage time. We ran into a ServerAdmin and plugin issue. Where the ports and queue was blank; it turned out the activelinks cannot process order of operation if is has 2 and more actions; which we pointed out, they took that info - create a fix - basically going throught the ServerAdmin.def and separating the actions into multiple setfields. What they could not tell me if there wasnot an underlining issue, that would affect - our custom environment that have setfields with multiple actions. But so far those are fine, so i'm chalking it up to issue specific to serveradmin.def. Just yesterday, the USER form , does not inherit the permissions from the previous in an upgrade. So a tester, ran into issues where they could not retrieved from USER because the access was missing. So we spent time, going thru ensuring the system forms and our custom stuff - inherited the permissions. Such a freaking pain. This upgrade in gong to painful. Sharing you frustration, D. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Custom to ITSM
Hi list, We have Arsystem installed with our custom change and incident mgmt. If you acquire the ITSM, Do we install separate from the above Arsystem or on top of the current installed Arsystem? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 90: Looking for dummy.host.com
Thank Andy, I was unable to export the ReportCreator to xml, kept getting dev studio error:Failed to export to the file. ERROR (110): Incorrect data type value for this parameter.; ReportCreator, 5190, . So, Tried .def, there was no entry for dummy, except for Active link (ReportCreator:GetExpressionIDs1-6), help text "Convert the statistical expression from the user format to an internal format.There is some extra logic needed to convert the expression into a qualification. This is needed as the operations to parse the command can only operate on qualifications. So, a dummy left-hand side is added, the parsing is performed, and then the extra operation is removed." So, I compared the the server reportvendor.def to the export. Since they where the same, reimported the reportvendor.def & remove dummy.host.com from etc/host. So far that is working. will see. Last resort, put back dummy in etc/host ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 90: .dummy.host.com
Thanks Fredrick, I tried that prior to re-importing the server/installform/en/reportvendor.def. Nothing surfed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ARERR 90: .dummy.host.com
Hello List, Error:Cannot establish a network connection to the AR System server :.dummy.host.com : RPC: Success (ARERR 90) This error only occurs, On the report creator form; while modify, search, create a report. Also, this affects the report selection from table, loading each line. Resolution: add .dummy.host.com to the /etc/host file. I'm trying to understand, why the application is looking for dummy.host.com. Can anyone assist? hopefully, a solution that allows us to remove the entry from etc/host. Background: Upgraded from 7.5P4 to 8.1.00 P2 Hotfix ARS on UNIX 7.1 and 11g. Thank you Dee. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SMS
We use mainly Telalert, but we have leverage outlook for notification (especially for gorup paging).. We have 2 installs of telalert , on Remedy and Tec/Ominbus... 1. We use telalert to notify varies vendors ( ATT, SPRINT, TMOBILE, Telpage (inhouse infrastructure), Verizon pager, and other remote pager/phone companies across the US). With text messaging we have it configured, such that phone enduser, can reply to place incidents/requests in progress; except for some smart phones on some carrier that the replies have an embeded gif; but we are working on coding for that; this is an intergation with outlook. 2. Another telalert notification it is used for, on TEC/Ominbus server, they correlate incidents from Remedy and leverage the telalert IVR component/call feature to notify for a specific incident. another, The schedule is used to disable notification when changes are being implemented. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
Good Morning, we are experiencig issue again, where the mid tier redirects to the login page at login, but on the backend the user is loged into the application. MT 7.6.04 SP 4 on Websphere 8 on Aix 6.1.7 ARS 7.5 P4 on Oracle 11g on Aix 6.1.7 we have implement the configuration to the websphere that was suggested (KA377228). This worked that day. - after which we modified the warfile with SSO (built internally) The webadmin redepolyed the MT, and we have been experiencing this from yesterday. At a lost. Unfortunately, I don't have access to the websphere environment to trouble shoot. Thank. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions? Resolved.
Thank you Pascale Sterrett Webadmin made the changes, and it worked...Thank you so much! Websphere: In the Websphere Admin Console, choose WebSphere Application Servers > serverName > Session management > Enable Cookies. (Existed) Make sure that the path is set to the context root of the mid tier. (Need to be added) To ensure that users can log in successfully, create a new NoAdditionalSessionInfo property: Choose WebSphere Application Servers > serverName > Web Container > Custom Properties. Create a new NoAdditionalSessionInfo property, and set it to true. (Need to be added) Restart the IBM WebSphere server. (Need to be added) Again ... thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
Good Morning List, We are using Back end - ARS 7.5 P4 on Unix 6.1.7 with 11g Currently - We have a functioning 7.5 P4 MT 32 bit environment connected to the back end. This new MT 7.6 SP 4 is our attempt to upgrade the MT environment, then do the back end. New MT env, UNIX 6.1.7 Websphere 8 64 bit Deployed 7.6 SP 4 Able to login in to config http://new_httpserver:port1/arsys/shared/config.jsp http://new_httpserver:port2/arsys/shared/config.jsp - and add the backend server, and the report and log filesystem. I'm currently not going thru the loadbalancers. (installed tomcat on win7 pc , and deployed 7.6sp4 mt against 7.5p4 backend, works fine) New MT: new_httpserver >-F/W- http port1, port2--> new_websphere_app_MT7.6SP4_server_1---> F/W- http port1, port2, 80, 8080, TCP_1 ->Backend_ARS_7.5P4_server new_httpserver >-F/W- http port1, port2-->new_websphere_app_MT7.6SP4_server_2 ---> F/W- http port1, port2, 80, 8080, TCP_1 -> Backend_ARS_7.5P4_server New MT: old_httpserver:port3>-no firewall --> old_websphere_app_MT7.5p4_server_1 >-F/W- http port3, port4, 80, 8080, TCP_1 ->Backend_ARS_7.5P4_server old_httpserver:port4>-no firewall -->old_websphere_app_MT7.4P4_server_2 >-F/W- http port3, port4, 80, 8080, TCP_1 ->Backend_ARS_7.5P4_server issue: http://new_httpserver:port1/arsys/shared/login.jsp http://new_httpserver:port2/arsys/shared/login.jsp after entering id and password it returns the below page and not getting authenticated and same login page appears with below url - http://httpserver:port1/arsys/shared/login.jsp?/arsys/forms/server/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db http://httpserver:port2/arsys/shared/login.jsp?/arsys/forms/server/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db However, the user is logged in, per the license usage or being prompt to logout user when try to log into old http servers. http://old_httpserver:port3/arsys/shared/login.jsp http://_oldhttpserver:port4/arsys/shared/login.jsp This is the closest to the our issue I have looked at for references, please let me know if i'm on the the right track.. http://ars-action-request-system.1093659.n2.nabble.com/Midtier-Loadbalancer-is-not-working-Any-suggestion-URGENT-td7586174.html MT Logs May 20, 2013 1:46:18 PM - INFO (com.remedy.log.CONFIG) : (Thread 22) com.remedy.arsys.config.ConfigProperties save Saved properties file /usr/WebSphere/AppServer/profiles/Custom01/installedApps/TEST/Internal_Arsys.ear/midtier_aix.war/WEB-INF/classes/config.properties May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 22) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/forms/arsserver/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 22) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Credentials requested May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 22) com.remedy.arsys.session.Login establishSession Login: establishing Session May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 22) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 22) com.remedy.arsys.stubs.GoatServlet postInternal cookie=MJUID=-1969732504; G=53bc19dc72f2b37f:36e3b1a2:13eb3ea9f96:-7ffd; JSESSIONID=gQ-xOUSE5MkhH5v_UBBxraT; s_vi=[CS]v1|28B7F2B2851D1BDE-612F000116C9[CE]; __unam=772d877-13cdf94f23c-35c71d87-7; fpl.smartHomePageInfo=EBL1%7CABP2%7CPOL1%7CBBL2; rsi_segs=H11232_10025|H11232_0; s_nr=1366810903654; s_vnum=1369402843142%26vn%3D4; JSESSIONID=gQ-xOUSE5MkhH5v_UBBxraT:17q2c61va; P=1; st=3600; lt=60 May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 22) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://httpserver:port1/arsys/forms/arsserver/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db May 20, 2013 1:45:05 PM - INFO (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet doThePost User exg0test on IPAddress 10.122.2.51 May 20, 2013 1:45:05 PM - INFO (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet doThePost Context path is/arsys May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet doLogin LoginServlet: Authentication status: 16 May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet authenticate LoginServlet: Authenticating exg0test against server arsserver May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Using credentials from login page - exg0test May 20, 2013
Re: Remedy Alert List Delete admin permission only issue
Thank you ryan, Sorry should have mentioned, I have that already and works great. Trying to figure out why the non-admin on this form cannot execute the table view delete. I will revise our current delete with your suggestions. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: IE8 Session Handling and Multiple Login Issue
The generic id is read restricted, acccessible to all support groups. We have sso, however, we will need to give floating/fix license user write access to survey form - which the users could manipulate unfavorable, after a customer using the generic has submit survey. We have seen similiar incidents. Possible a bug .. but its alway been like this since we had remedy 92, version 1.x on UNIX. The survey has been in place aleast 6-10 years..You can have multiple logins, different users, as long as it is a different IE session. with exceptiong for floating license user, they cannot login multple times, regardless of new sessions. Its an issue with how IE8 handles session, was hoping SW00293926 would fix it in the upgrade to 7.604 SP 4, but same issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: IE8 Session Handling and Multiple Login Issue
Reposting, hoping for some direction. I have a BMC request opening but nothing substantial. - (Outside of allowing the logined in user to submit survey under there id, doing this will be negate the survey, as some users try to get around the system). - we were hoping upgrade which includes SW00293926 would resolve the issue but doesnot; and it may not be the solution. MT:7.5P5 on Websphere 6.1 all 32 bits. Upgraded to 7.6.04 SP4 (same issue) ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. No. of Remedy Users: 1300. No. of Customers: 15,000. So this issues only affects 1300 people, 9%. Even thought not a lot - politics. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file /arsys/servlet/ViewFormServlet?form=&view=&server=&username=&pwd=&qual= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: IE8 Session Handling and Multiple Login Issue
Additional info, Good Morning List, MT:7.5P5 on Websphere 6.1 all 32 bits. ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. No. of Remedy Users: 1300. No. of Customers: 15,000. So this issues only affects 1300 people, 9%. Even thought not a lot - politics. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file /arsys/servlet/ViewFormServlet?form=&view=&server=&username=&pwd=&qual= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
IE8 Session Handling and Multiple Login Issue
Good Morning List, MT:7.5P5 on Websphere 6.1 all 32 bits. ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file /arsys/servlet/ViewFormServlet?form=&view=&server=&username=&pwd=&qual= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Frustration
this may sound backward .. but it worked for us. We don't have same issue. Our 7.5x to 7.6x macro is not executing the std out error, otherwise macro works fine. What we did was continue using version of the macro we upgraded from (6.3p 20) runmacro - until we/bmc can resolve the issue. The impact to business was big as automation to Tec/Netcool was dependent of that. We still have the issue, so we have moved to Web Services as a primary bridge. Macro called externally. So in your instance, try the 7.1 ./bin/runmacro only, does this connect and execute? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: MVP 2012 - Congratulations LJ Longwing!
Belated Congratulations LJ, well deserved. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
webservices on view form, does not return field as null.
Issue: webservices on view form, does not return field as null or blank. 1. Is this because its a view form or bug? Should return in example below, U1 and T1 = NULL, vs not return the complete string. Local Installs : ARS 7.5.p4. on Oracle 11g on UNIX aiv 6.1.7 Websphere 6 on UNIX MT 7.5p4 Developer Studio 7.6. sp 4 Process: 1. We have created a view form to read the Status History Table, H Table called Test_StatusHistory 2. Then create a getlist WebService to Test_StatusHistory called WS_Test_VeiwForm_StatusHistory 3. Using Soap UI to consume this webservice. If the incident status history that is being querries, did not contain a Re-Assigned information, the webservices does not return that field. example : of not returning U1, T1 http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> 004288730 1348170746 1348253668 1349717925 tivoli AR_ESCALATOR user1 example: Returning all entries in the H table http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> 00420 1350330494 1350330549 1350330562 1350330599 1350330575 dad00q0 dad00q0 dad00q0 dad00q0 dad00q0 WSDL - - http://schemas.xmlsoap.org/wsdl/soap/"; xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"; xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema";> - - - - - - - - - - - - - - - - - http://schemas.xmlsoap.org/soap/http"; /> - - - - - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: List and Fast Thread.
Patrick, not dumb... great question. We are custom shop; using Remedy since i think version 3. That being said, since runmacro, we have been using it in automation between Remedy and TEC. Until now, we are upgrading TEC to Ominbus, therefore, replacing the runmacro with webservices rather than the Remedy Ominibus gateway. So we are gradually moving away from it. So, recently along with webservice replacing runmacro, we build mobile app interface and dashboard using webservice and perl, jquery, etc. AIE - I have looked at this. will look at it more we move forward. Thank you all for your responses. D ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: List and Fast Thread.
Also, aix box has dedicated 2 cpu Processor Clock Speed: 4144 MHz CPU Type: 64-bit Kernel Type: 64-bit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Farewell arslisters
Good Luck with new venture, Andrew. Dee. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Querys that kill my system
Hi Chris, We running into to this issue, ocassionally. It brings ours to crawl. What is your db? We are oracle on aix. 1. We know out heavy hitters, so user log help to find out who is on. Then 1 of 3 admins help to write their queries do they are more effiecient. 2. Precise, unix/db tool which can marry which aio/oracle process to explicit query. We can kill to job. 3. We are upgrading OEM ( oracle endpoint manager ) .. So this should provide same capability as Precise. 4. We constantly train, to prevent table search. 5. All else bounce application. Hopefully this helps, D ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)
We are looking for a workaround. This setting has to remain. I thank you all for your input and future one. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)
Andrew, that is what I thought initially. An exception was made, which we didnot catch until now. Its has been like this in our environment for sometime. Our workaround was the User tool, but we are attempting to drive these heavy users to the web. We worked with BMC, there final answer pointed to IE issue. With a recent production issue, lead us down this path. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)
IE has Trused Sites in corner. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)
Hi Andrew, Fireworks fine. No issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)
Hi Fred. Nothing happens when you select the banner. All other browers work because they are not being managed by gp (group policy). Unfortunately, IE is corporate standard. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: [EXTERNAL] IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)
Thanks for the responding Natalie. 1. The domain in question is applied with group policy and forced on each login. So, the user has the ability to remove the setting locally each time, but that would be a nussiances. Actually, it does not work in IE8, either. But currently, IE7 is the corporate standard. However, I am addressing IE8, with its rollout. 1a. It works in all other browsers not management by any policy. So, this rules out the proxy.pac. 2. Yes, we can put in the local intranet which has med-low security setting, but the issue it is current in trusted site. (in our environment with many applications to consider, removing it will be an issue, as the impact cannot to gauged, especially for critical apps.) The solution i can think of, 1. is new domain. Which will be alot of work 2. have users install non-standard browser, which group policy don't control. 3. users go directly to http servers, behind bigip (worst solution, but still one) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)
Thanks for responding John, No SSL (https).. at any layer. BigIP >> 2 httpserver > 2 webapps server > 7.5P4 ARS. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)
Hello List, Issue: We are on IE7, users are unable to download reports to cvs, etc. BMC: We have reported the issue to BMC, who indicated the issue with IE. We tool that further recently, found that domian which Midtier is hosted under, is a member of trusted sites at a meduim security. We are unable to remove domain from trusted sites, nor will information security low securuty level. Is there anything in the midtier configuration, that can all this function? Domain (bigip) --> Http Servers --> WebApp Server. MT 7.4p5 on Web 6.1 on aix 6.1. ARS 7.4p5 on 11g on aix 6.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Retrieving Attachments from ARS DBs ?
To retrieve multiple attachments for incidents and change what we have been is written a scripts are runmacro. My env is Unix 1. Create a macro that exports the attachment when pass the single change/incident variable. 2. Append the macro above "end' to-file: Report.xml 3. Export to *.rep, *.xml, or *.arx .. file format should export the attachments, not sure which at the moment we use .xml/.rep 4. Run macro "runmacro path" -x server -a port -d "macro directory" -e "Name of Macro" -U "user" -P "password" 5. Note Name of Macro is not the filename, but the first line of the content of file bc WUT will give it a funky name.. 6. This will export the attachments specific to change/incidents. 7. We added a wrapper to the process, to allow passing multiple incidents/change, and with the creation of each attachment export, grab to files, create a folder of that change record and place the respective attachments in them. 8. Otherwise, all the attachments will be in one location and you won't know which belongs to change/incidents request. 9. we used sharepoint to upload each change/incident folder, so user/auditor have access to attachments, instead of going to Remedy and look one at a time. 10. we are exploring Documentum, for better storage since attachments with characters in name is not sharepoint friendly. Kinda messy but it works. Having spoken to BMC support: I was told runmacro will not go away when the client is decommissioned. However, we are exploring if this can be accomplished with webservices. Hope this helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Runmacro is not returning the stdout error
That is correct, it is being called externally. The tec/onmibus server ssh/rsh to the remedy server to executed the script. This is what I'm simulating, running it local on server (commandline), which should do the stdout of arerrors but this is not occurring with 7.5 runmacro, but does work with the 6.3 runmacro. This is what seen from shell and no error stdout. BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... Macro - Automation processing complete. Verses. Action Request System Unix Runmacro Version 6.3 Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved. Executing macro - Automation. Please wait... - You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI [ARERR 653258] Macro - Automation processing complete. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Runmacro is not returning the stdout error
7.5 filter logs does capture the error, but does not do the stdout nor log to the arfork.log. " Error while performing filter action: Error 653258" -- /* Thu Aug 09 2012 19:15:47.9647 */ Checking "*FP-SM 340 SM Validate CPI 1" (340) --> Failed qualification /* Thu Aug 09 2012 19:15:47.9647 */ Checking "*FP-SM 350 SM Validate CPI 2" (350) --> Passed -- perform actions 0: Message You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI Error while performing filter action: Error 653258 Filter "*FP-SM 350 SM Validate CPI 2": No enabled error handler /* Thu Aug 09 2012 19:15:47.9648 */ End of filter processing (phase 1) -- Operation - CREATE on FP-SM Svc Management System - 0: Push Fields -> "FP-RA 750 S Submit Request" (ARERR 326) Error while performing filter action: Error 326 Filter "FP-RA 750 S Submit Request": No enabled error handler /* Thu Aug 09 2012 19:15:47.9649 */ End of filter processing (phase 2) -- Operation - CREATE on FP-RA Svc Request Automation - AUTO0467618 /* Thu Aug 09 2012 19:15:47.9774 */Canceled filter processing due to error /* Thu Aug 09 2012 19:15:47.9879 */ Start filter processing (phase 1) -- Operation - DELETE on AR System Current License Usage - 0113932 /* Thu Aug 09 2012 19:15:47.9880 */ End of filter processing (phase 1) -- Operation - DELETE on AR System Current License Usage - 0113932 /* Thu Aug 09 2012 19:15:47.9949 */ Start filter processing (phase 1) -- Operation - CREATE on AR System Historical License Usage - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Runmacro is not returning the stdout error
Ok, found the protocol definition, its just defining the verison you are running.. Protocol: Version Protocol 11:6.3 Protocol 12:7.0.1 Protocol 13:7.1 Protocol 14:7.5 Protocol 17:7.6.03 Protocol 18:7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Runmacro is not returning the stdout error
Exactly, using a data that should not return an error and execute to create a incident ticket, this works fine for both versions 6.3/7.5. BMC is request recreating the macro in 7.5. vs the current which was created in probably 6.3 version at max. However, since this is a flatfile , i'm waiting on there response to why! What is the protocol# relevance? (protocol 11) - 6.3 version (protocol 14) - 7.5 version This seems to be consistent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Runmacro is not returning the stdout error
Thank you for responding, api.log shows the marco is being executed, however that stdout of the error is not occuring, when it registers "Unidentified Client" -- the stdout of the error occurs. when it registers "runmacro" is fails.. What does it mean to be an Unidentified Client? /* Thu Aug 09 2012 15:30:02.5327 */+GSIARGetServerInfo -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:02.5385 */-GSI OK /* Thu Aug 09 2012 15:30:02.5489 */+GSIARGetServerInfo -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:02.5832 */-GSI OK /* Thu Aug 09 2012 15:30:02.5937 */+VERARVerifyUser -- user tivoli from runmacro (protocol 14) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:02.5945 */-VER OK /* Thu Aug 09 2012 15:30:02.6027 */+VERARVerifyUser -- user tivoli from runmacro (protocol 14) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:02.6038 */-VER OK /* Thu Aug 09 2012 15:30:02.6305 */+VFCARValidateFormCache -- form FP-RA Svc Request Automation from runmacro (protocol 14) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:02.6714 */-VFC OK /* Thu Aug 09 2012 15:30:02.6799 */+EXPARExport -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:02.9796 */-EXP OK /* Thu Aug 09 2012 15:30:02.9963 */+EXPARExport -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:03.2139 */-EXP OK /* Thu Aug 09 2012 15:30:03.2301 */+CE ARCreateEntry -- schema FP-RA Svc Request Automation from runmacro (protocol 14) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:04.1499 */-CE FAIL /* Thu Aug 09 2012 15:30:13.7207 */+GEIARGetEncryptInfo -- as user from Unidentified Client (protocol 11) at IP address /* Thu Aug 09 2012 15:30:13.7208 */-GEI OK /* Thu Aug 09 2012 15:30:13.7290 */+GSIARGetServerInfo -- as user tivoli from Unidentified Client (protocol 11) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:13.7294 */-GSI OK /* Thu Aug 09 2012 15:30:13.7333 */+GSIARGetServerInfo -- as user tivoli from Unidentified Client (protocol 11) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:13.7524 */-GSI OK /* Thu Aug 09 2012 15:30:13.7594 */+VERARVerifyUser -- user tivoli from Unidentified Client (protocol 11) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:13.7601 */-VER OK /* Thu Aug 09 2012 15:30:13.7685 */+VERARVerifyUser -- user tivoli from Unidentified Client (protocol 11) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:13.7687 */-VER OK /* Thu Aug 09 2012 15:30:13.8196 */+VFCARValidateFormCache -- form FP-RA Svc Request Automation from Unidentified Client (protocol 11) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:13.9915 */-VFC OK /* Thu Aug 09 2012 15:30:14.0106 */+CE ARCreateEntry -- schema FP-RA Svc Request Automation from Unidentified Client (protocol 11) at IP address ARSERVERIP /* Thu Aug 09 2012 15:30:14.6678 */-CE FAIL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Runmacro is not returning the stdout error
Hello List, Hoping someone can assist. With further investigation, I have found that filters are not being executed with 7.5 Runmacro executes. The errors are not being written to arfork.log. With Runmacro 6.3, Arfilter.log logs this entry, which is reflected in the stdout error for runmacro 6.3 version, /* Thu Aug 09 2012 11:32:16.9885 */ Checking "*FP-SM 350 SM Validate CPI 2" (350) --> Passed -- perform actions 0: Message You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI Error while performing filter action: Error 653258 Filter "*FP-SM 350 SM Validate CPI 2": No enabled error handler /* Thu Aug 09 2012 11:32:16.9886 */ End of filter processing (phase 1) -- Operation - CREATE on FP-SM Svc Management System - server:/usr/ar/remedy/db $/usr/ar/remedy/bin/runmacro -x server-a port-d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=D774_EVENT -p SRD="Testing_Psl_Ups" -p wo> Action Request System Unix Runmacro Version 6.3 Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved. Executing macro - Automation. Please wait... - You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI [ARERR 653258] Macro - Automation processing complete. server:/usr/ar/remedy/db $/usr/ar/remedy/bin/runmacro7.5 -x server-a port-d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=D774_EVENT -p SRD="Testing_Psl_Ups" -p> BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... Macro - Automation processing complete. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?
SRDF = Symmetrix Remote Data Facility DR = Disaster Recovery Instead of database replication with Oracle Data Guard, which we currently use , is anyone using SRDF method? If yes, what issues (if any), did you encounter?? Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: (prod issue) rpc socket delete from ar.conf
Thank you for responding. It amazes me, BMC has no responses for this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: (prod issue) rpc socket delete from ar.conf
Has anyone encountered this, These parameters was removed from ar.conf not by human (for what I know) Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390620 2 12 Private-RPC-Socket: 390621 5 16 Private-RPC-Socket: 390635 2 8 Private-RPC-Socket: 390680 2 2 Private-RPC-Socket: 390626 2 4 Needing to figure out how this happened? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to monitor Remedy server
Sagar, Not sure if native Remedy does this, - but look at the snmp and mib file. however, we used IBM infosphere guardium, 1. How many users has logged in to remedy server? Currently Application User translation for guardium cannot tell specifically which user is logged in, only the app id. 2. How many forms have been modified by users? You can monitor tables/schemas, for sql procedure calls. 3. How many session that users has started at remedy server?Currently Application User translation for guardium cannot tell specifically which user is logged in, only the app id. 4. How many users have been logged into UNIX box?Now, if you users are logging into the unix server (putty/sqlpus), and acting on the daabase, then the tool should be OS User, DB User, Source Program, full sql. Howeever, if thru, the application, then dbuser = remedy application id. 5. Is there any Back up activity happening on any of the production remedy servers ?sql procedure calls and full sql will lat you know if the backs are running, or source programs like Rman, etc. 6. At UNIX level check how many process running currently and which process taking long time and too much memory? Guardium cannot to this , but use i think, (will need to check with Monitoring team).. nmon with another tool Hope this helps, dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Changing the port on oracle; Question?
To be safe with production, we will schedule outage -- shutdown-port change-restart. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Resolved: Changing the port on oracle; Question?
Thanks Fred, was hoping would not have to. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Installation questions
Thanks Fred,
tnsnames.ora, db uses ldap to authenticate
In the install screen doesnot put "servicename" in the Connection
Identifier,but does in ServiceName/SID. Doesnot populate the port which is
different from 1521, and hostname.
Another, interesting case - (is this the conflict, can the application not
connect to servicename, excluding the SID; because tnsping SID will resolve
Currentprod?)
Current Remedy_p, has servicename_p = sid_p on port 1521
New Remedy_d, has servicename_d != sid_d not on port 1521, but sid_d=sid_p
tnsnames.ora file:
EXTPROC_CONNECTION_DATA.company.COM =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
)
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
)
)
SID.company.COM =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = serverhostname.company.com)(PORT =
1521))
)
(CONNECT_DATA =
(SERVICE_NAME = servicename)
)
)
Looking at the install log, note only installing Arsystem not the ARDC,
etc components..(working with each errors, as experienced is prior upgrade)
Feb 06 2012 06:02:31.958 PM
-0500),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
THROWABLE EVENT {Description=[Failed to validate AR DB user exists]},
Throwable=[java.sql.SQLException: ORA-00942: table or view does not exist
oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:133)
oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)
oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221)
oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:467)
oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:417)
oracle.jdbc.driver.T4C8Oall.receive(T4C8Oall.java:1084)
oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:215)
oracle.jdbc.driver.T4CPreparedStatement.executeForDescribe(T4CPreparedStatement.java:1032)
oracle.jdbc.driver.T4CPreparedStatement.executeMaybeDescribe(T4CPreparedStatement.java:1139)
oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1471)
oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3874)
oracle.jdbc.driver.OraclePreparedStatement.executeQuery(OraclePreparedStatement.java:3944)
oracle.jdbc.driver.OraclePreparedStatementWrapper.executeQuery(OraclePreparedStatementWrapper.java:3613)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask.validateARDBOracleUserExists(ARServerDBAUserInputValidationTask.java:2337)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask.performValidation(ARServerDBAUserInputValidationTask.java:171)
com.bmc.install.task.ValidationTask.execute(ValidationTask.java:53)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:79)
java.lang.Thread.run(Thread.java:799)]
Feb 06 2012 06:02:37.995 PM
-0500),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
THROWABLE EVENT {Description=[Failed to retrieve oracle system file path]},
Throwable=[java.sql.SQLException: Listener refused the connection with the
following error:
ORA-12505, TNS:listener does not currently know of SID given in connect
descriptor
The Connection descriptor used by the client was:
serveralias:port:servicename
oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:119)
oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)
oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221)
oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:648)
oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:454)
oracle.jdbc.driver.PhysicalConnection.(PhysicalConnection.java:493)
oracle.jdbc.driver.T4CConnection.(T4CConnection.java:198)
oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:29)
oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:502)
java.sql.DriverManager.getConnection(DriverManager.java:562)
java.sql.DriverManager.getConnection(DriverManager.java:186)
com.bmc.install.utility.jdbc.impl.OracleDatabaseHelperImpl.getConnection(OracleDatabaseHelperImpl.java:74)
com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:233)
com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:196)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask.getOracleSystemFilePath(ARServerDBAUserInputValidationTask.java:2160)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask.performValidation(ARServerDBAUserInputValidationTask.java:243)
com.bmc.install.task.V
Re: Installation questions
Looking thru the install logs, I see the below being set eventhough I am
running as true root,
(Feb 06 2012 05:48:43.217 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT
{Description=[Property],Detail=[key=ALLOW_NON_ROOT_INSTALLS,value=true]}
(Feb 06 2012 05:48:43.217 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[Property],Detail=Warning! ORACLE client libraries do
not have the appropriate privileges or 64 bit libraries or Oracle
Connection Identifier is mistyped and an unknown database error
occurred. Set the appropriate privileges and retry the installation. (For more
information about the privileges of the installation user for the database
client libraries and versions, see the Compatibility Matrix at
http:/?/www.bmc.com/?support_home.)
[key=IS_MULTIPLE_INSTANCE_CAPABLE,value=true]}
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Re: Help: Oracle Error - New Installation 7.5P4 ARS
We have checked PATHS, PERMISSION, ROLES, .please help
additional information:
Logs errors,
Feb 02 2012 11:09:10.727 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
(Feb 02 2012 11:09:10.728 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[VALID_PRE_CREATEDB_MODE[String:aradmin];INVALID_ARSERVER_NOT_ENOUGH_MEMORY]}
(Feb 02 2012 11:09:10.773 AM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[COMPLETED
InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseInformationValidationTask]}
(Feb 02 2012 11:09:10.794 AM
-0500),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,
LOG EVENT {Description=[CREATED
InstallationPanelDelegate],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ui.ARServerDatabaseInformationValidationPanelDelegate]}
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Unable to create cvs file on mid-tier
Is/has anyone experiencing this issue of being unable to create an cvs report from the mid-tier. Can you help with a solution? Getting: Report Error: Fail to perform action. On the Reports Forms, - Selecting a report format - Setting Destination = File Override Query Format in Report? No Report Format = CVS Character Encoding = windows-1252 On running this report Dialog box Report File Name = Report.cvs (default) - OK - On screen report appears as well as the Report Error above. Seems it cannot preform the to-file action. This had worked initially. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
[no subject]
http://freddymaccauley0429.angelfire.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
[no subject]
http://users3.Jabry.com/rogerswb ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 6.3/Oracle 9 -to- ARS 7.5/Oracle 11g
If you can verify 9i client works against 11g db on same os, then probably this will work. My environment is .. aix. Our migration path to 11g, aix 5.3 L7 -6.3 - 9i - 10g aix 5.3L7 - 7.5 - 10g aix 6.1 - 7.5 - 10g. We needed aix upgrade and os and application. -Original Message- From: Rabi Tripathi To: arslist Sent: Fri, Jul 16, 2010 2:47 pm Subject: ARS 6.3/Oracle 9 -to- ARS 7.5/Oracle 11g Hi all, To make the above switch, I am planning to first upgrade to Oracle 10g, then upgrade ARS to 7.5, then upgrade Oracle to 11g. The key fact being that Oracle 11g is not supported by ARs 6.3, but Oracle 10g is supported by both ARS 6.3 and ARS 7.5. The lazy in me is trying to find out if I can somehow skip 10g. To do so, I would have to try ARS 7.5 with Oracle 9, or ARS 6.3 with Oracle 11g. I know these are not supported combinations, but it doesn't mean I can't have them (especially for the duration of the upgrade work). Anybody done it? ARS (both 6.3 and future 7.5) and Oracle 9 are in Solaris. Oracle 10g, 11g will be in Linux. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Client 7.5
ARSuitKitClientWindows.zip - Disk1 Folder -- InstData Folder -- utility -- setup.cmd -- setup.jar ---> There documentation say setup.exe but that doesn't exist. Instead, setup.cmd launches the installer. -Original Message- From: Kevin Begosh To: arslist Sent: Mon, Jun 7, 2010 1:41 pm Subject: Re: Client 7.5 **once the install starts running you will then be able to decide what you want to install. The new install with 7.5 comes with everything, AR Server, Clients, Mid Tier, Approval, Email etc... On Mon, Jun 7, 2010 at 1:38 PM, Kathy Morris wrote: ** I am using the executable ARSuiteKitClientWindows.zip When I select "setup" it tells me I am about to install AR Server 7.5. I do not want AR Server on my desktop. And I do not see the user.exe. The setup.exe is listed. In a message dated 6/7/2010 1:17:47 P.M. Eastern Daylight Time, ddus...@aim.com writes: ** ARSuiteKitClentWindows.zip. -Original Message- From: Kathy Morris To: arslist Sent: Mon, Jun 7, 2010 1:14 pm Subject: Client 7.5 ** Hi, I am trying to install the client 7.5. I went to Remedy's website and there are 2 files ARSuiteKitClientWindows.zip and ARSuiteKitclient.zip. I have tried both or these files multiple times and I keep getting the executable to install AR Server 7.5. I do no want to install AR Server 7.5 on my desktop. I just need the client 7.5. Where do I get this executable from? _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Client 7.5
ARSuiteKitClentWindows.zip. -Original Message- From: Kathy Morris To: arslist Sent: Mon, Jun 7, 2010 1:14 pm Subject: Client 7.5 ** Hi, I am trying to install the client 7.5. I went to Remedy's website and there are 2 files ARSuiteKitClientWindows.zip and ARSuiteKitclient.zip. I have tried both or these files multiple times and I keep getting the executable to install AR Server 7.5. I do no want to install AR Server 7.5 on my desktop. I just need the client 7.5. Where do I get this executable from? _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Resolved: 7.5.1 ARS Install on AIX problems
I think I ran into this issue Remove the X11 bin for the libpath, default on AIX environment. Also set JAVA_DEBUG a.TMOUT=0 b.export ORACLE_HOME= c.export TNS_ADMIN= d.export ORACLE_SID= e.export PATH= f.export LIBPATH = g.export JAVA_HOME= h.export LAX_DEBUG=true -Original Message- From: DigiLife To: arslist Sent: Tue, Apr 27, 2010 2:01 pm Subject: Re: Resolved: 7.5.1 ARS Install on AIX problems Justin, What did you SA exactly do to get this to work? Did you blank out your LANG variablein your profile? Any detail you can provide would greatly be appreciated. Thanks, Richard Justin Bennett-3 wrote: > > Thanks for the assist yesterday guys, but after working a few variables > (the SA did something) the installer popped up and started the install. > It is a lot slower then I would like but at least we got it going. I was > going to use the silent install as the back up and have the txt file ready > if we need to go that route. > > justin > > > > - Original Message > From: Jarl Grøneng > To: arslist@ARSLIST.ORG > Sent: Tuesday, May 12, 2009 11:07:06 AM > Subject: Re: 7.5.1 ARS Install on AIX problems > > A customer had similar problems. A workaround is to use the silent > installer. > > The bug should be fixed in patch 002. > > -- > Jarl > > 2009/5/12 Justin Bennett : >> Hello listers, >> >> I am trying to get 7.5 to install on a AIX machine through the GUI, but I >> am getting a cannot create fontset error. This problem is occuring after >> we set the language to unicode. >> >> Here is more detail on the message we are getting when we try to install >> Remedy 7.5 on AIX 6.1. We are running Hummingbird Exceed as the >> emulator, with CDE Desktop running via Hummingbird. >> >> ./setup.sh >> Running installer with DISPLAY environment variable set to: >> x.x.x.x:0(this is correctly filled in on our screen with >> IP address) >> >> Preparing to install... >> Extracting the JRE from the installer archive... >> Unpacking the JRE... >> Extracting the installation resources from the installer archive... >> Configuring the installer for this system's environment... >> >> Launching installer... >> >> Listening for transport dt_socket at address: 12333 >> Cannot create fontset. >> Cannot create fontset. >> Cannot load fonts for IMF. >> Cannot create fontset. >> Cannot load fonts for IMF. >> Cannot create fontset. >> >> >> >> Justin Bennett >> Remedy Consultant >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are" >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/7.5.1-ARS-Install-on-AIX-problems-tp23502600p28380095.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 6.3 - Upgrading Oracle from 9i to 10g
Are you able to connect the sqlplus in the 9i path to the 10g db? -Original Message- From: Jarl Grøneng To: arslist Sent: Sun, Apr 25, 2010 2:40 pm Subject: Re: ARS 6.3 - Upgrading Oracle from 9i to 10g 6.3 has never supported 64 bits oracle client. AR System 7.5 has 64bits support, and therefore support for 64 bits oracle client. Regards Jarl 2010/4/25 Fatima : > ** > Thanks Jarl, > I have a question, I am currently running ARS 6.3 on a 64bit Oracle 9i > Database directly without the client and it has been working fine for the > past three years, is 6.3 compatible only with the 64bit database but does > not support the 64bit client? > Regards, > Fatima > On Sun, Apr 25, 2010 at 6:56 PM, Jarl Grøneng > wrote: >> >> AR System 6.3 only support 32 bit client of Oracle. >> >> Regards, >> Jarl >> >> >> 2010/4/25 Fatima : >> > ** >> > >> > Hi List, >> > >> > ARS 6.3 - Upgrading Oracle from 9i to 10g >> > >> > I know this issue has been discussed a lot on the list, and I have read >> > most >> > of these discussions. Conclusion from past threads: ARS 6.3 does not >> > work >> > directly with 10g must be through a 9i client. I have done the >> > configuration >> > based on these requirements but still I couldn’t quite get it to work. >> > >> > My current problem: >> > >> > We are running ARS 6.3 with an Oracle 9.2.0.7 database, we upgraded the >> > database to 10g. >> > >> > I am having a problem starting the ARS; the start script terminates with >> > following error: >> > >> > 390600 : Failure while trying to connect to the SQL database. >> > >> > Please ensure the SQL database is running or contact the Database >> > Administrator for help (ARERR 550) >> > >> > ORA-12154: TNS:could not resolve the connect identifier specified >> > >> > 390600 : Cannot initialize contact with SQL database (ARERR 551) >> > >> > Stop server >> > >> > These are the configurations: >> > >> > OS: Solaris 10 [SPARC – 64bit] >> > >> > AR: 6.3 patch 23 >> > >> > DB: Oracle 10g [64bit] >> > >> > Oracle Client: 9.2.0 [64bit] >> > >> > I configured the oracle 9.2.0 client to have a TNS entry to direct to >> > the >> > 10g database. >> > >> > Entries in ar.conf: >> > >> > Dbhome-directory: set to the oracle 9 client home >> > >> > Oracle-Two-Task: set to TNS entry name in the 9 client that directs to >> > the >> > 10g database >> > >> > Db-name: name of table space on the 10g database >> > >> > Db-user: correct username >> > >> > Db-password: correct password >> > >> > My questions: >> > >> > 1. What am I missing? >> > >> > 3. In ar.conf, Can someone explain to me why do I need to enter >> > the >> > Db-name if I am entering the Oracle-Two-Task and since its going through >> > the >> > TNS entry. >> > >> > 4. Do I need to set the environment variables at the OS level [for >> > ORACLE_HOME & TWO_TASK] and does ARS read from the environment variables >> > or >> > only the entries in ar.conf? >> > >> > Thanks for the help. >> > >> > Fatima Amin >> > >> > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARS 6.3 - Upgrading Oracle from 9i to 10g
Hi, We have ran our test environment must of 2009, on 6.3 on 10g, and recent upgraded our production and backup to 10g. Its simple, 1. Keep the 9i client 2. Stop the application 3. Back-up ar.conf/ar.gf 4. Comment out ORACLE_SID 4. Add Oracle-Two-Task = "oracle_sid" 5. Keep the oracle path to point to the 9i cleint (sqlplus) 6. Upgrade the db to 10g. Please note Ars 6.3 and db sits in same server (unix). -Original Message- From: Jarl Grøneng To: arslist Sent: Sun, Apr 25, 2010 2:40 pm Subject: Re: ARS 6.3 - Upgrading Oracle from 9i to 10g 6.3 has never supported 64 bits oracle client. AR System 7.5 has 64bits support, and therefore support for 64 bits oracle client. Regards Jarl 2010/4/25 Fatima : > ** > Thanks Jarl, > I have a question, I am currently running ARS 6.3 on a 64bit Oracle 9i > Database directly without the client and it has been working fine for the > past three years, is 6.3 compatible only with the 64bit database but does > not support the 64bit client? > Regards, > Fatima > On Sun, Apr 25, 2010 at 6:56 PM, Jarl Grøneng > wrote: >> >> AR System 6.3 only support 32 bit client of Oracle. >> >> Regards, >> Jarl >> >> >> 2010/4/25 Fatima : >> > ** >> > >> > Hi List, >> > >> > ARS 6.3 - Upgrading Oracle from 9i to 10g >> > >> > I know this issue has been discussed a lot on the list, and I have read >> > most >> > of these discussions. Conclusion from past threads: ARS 6.3 does not >> > work >> > directly with 10g must be through a 9i client. I have done the >> > configuration >> > based on these requirements but still I couldn’t quite get it to work. >> > >> > My current problem: >> > >> > We are running ARS 6.3 with an Oracle 9.2.0.7 database, we upgraded the >> > database to 10g. >> > >> > I am having a problem starting the ARS; the start script terminates with >> > following error: >> > >> > 390600 : Failure while trying to connect to the SQL database. >> > >> > Please ensure the SQL database is running or contact the Database >> > Administrator for help (ARERR 550) >> > >> > ORA-12154: TNS:could not resolve the connect identifier specified >> > >> > 390600 : Cannot initialize contact with SQL database (ARERR 551) >> > >> > Stop server >> > >> > These are the configurations: >> > >> > OS: Solaris 10 [SPARC – 64bit] >> > >> > AR: 6.3 patch 23 >> > >> > DB: Oracle 10g [64bit] >> > >> > Oracle Client: 9.2.0 [64bit] >> > >> > I configured the oracle 9.2.0 client to have a TNS entry to direct to >> > the >> > 10g database. >> > >> > Entries in ar.conf: >> > >> > Dbhome-directory: set to the oracle 9 client home >> > >> > Oracle-Two-Task: set to TNS entry name in the 9 client that directs to >> > the >> > 10g database >> > >> > Db-name: name of table space on the 10g database >> > >> > Db-user: correct username >> > >> > Db-password: correct password >> > >> > My questions: >> > >> > 1. What am I missing? >> > >> > 3. In ar.conf, Can someone explain to me why do I need to enter >> > the >> > Db-name if I am entering the Oracle-Two-Task and since its going through >> > the >> > TNS entry. >> > >> > 4. Do I need to set the environment variables at the OS level [for >> > ORACLE_HOME & TWO_TASK] and does ARS read from the environment variables >> > or >> > only the entries in ar.conf? >> > >> > Thanks for the help. >> > >> > Fatima Amin >> > >> > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ARERR [623] on Mid-tier only in User Form
That would make sense.
The request is passes from the MT to server and is successfully executed within
server, but the return response to MT fails because it cannot authenticate the
cookie. But back to the issue, this only occurs with admin modifying their own
ID in user form.
1. All other forms and even the admin modifying other user on the user form
doesnot fail, wouldn't it use the same hand-shake between MT and ARS ?
2. Is it a failed security feature of the version 7.5, such that admins cannot
modify there own ID's.
3. We are disable SSO - to see if this is interfering but this would affect
2000 users if that were the case.
Any thoughts.
-Original Message-
From: Richard Copits
To: arslist@ARSLIST.ORG
Sent: Fri, Apr 9, 2010 4:03 pm
Subject: Re: ARERR [623] on Mid-tier only in User Form
Isn’t a “623” midtierlogin error due to incompatable backchannel passwords?
From: Action Request System discussion
list(ARSList)[mailto:arsl...@arslist.org] On Behalf Of Dee
Sent: Friday, April 09, 2010 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [623] on Mid-tier only in User Form
**
HELP!...
Unix AIX 5.3 L9
ARS 7.5 P4
Mid-tier 7.5p4
Websphere 6.1 32-bit
Java 1.5 32 bit
On the mid-tier only, as admin modifying - my adminUser form (any field on the
Form), produces the ARERR [623] Authenticationfailed error. I'm able to use
mid-tier is full except this issue. Once I getthis error, I have to logout and
back in. Once loggged in, and view theUser form - the changes have been made.
(Does not occur in WUT)
Fiddler -->
HTTP/1.1200 OK
Date:Fri, 09 Apr 2010 15:19:50 GMT
Server:IBM_HTTP_Server
Cache-Control:no-cache
Pragma:no-cache
Content-Length:118
Keep-Alive:timeout=10, max=100
Connection:Keep-Alive
Content-Type:text/plain; charset=UTF-8
Content-Language:en-US
;if(CurWFC!=null)CurWFC.status([{cId:1,t:2,m:"Authenticationfailed",n:623,a:""}]);;if(CurWFC!=null
Mid-tier Log --->
Apr 8, 2010 3:10:49 PM - SEVERE (com.remedy.log.SERVLET): (Thread 104)
com.remedy.log.SERVLETGoatException during NDXRequest: ARERR[623]
Authentication failed
atcom.remedy.arsys.backchannel.GetEntryListAgent.process(Unknown Source)
atcom.remedy.arsys.backchannel.NDXRequest.(Unknown Source)
atcom.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source)
atcom.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source)
atcom.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
atcom.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
atjavax.servlet.http.HttpServlet.service(HttpServlet.java:743)
atjavax.servlet.http.HttpServlet.service(HttpServlet.java:856)
atcom.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146)
atcom.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087)
atcom.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118)
atcom.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
atcom.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837)
atcom.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680)
at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588)
atcom.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
atcom.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748)
atcom.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466)
atcom.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458)
atcom.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387)
atcom.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102)
atcom.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
atcom.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at
com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
atcom.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
atcom.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751)
atcom.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)
atcom.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)
Caused by: ERROR (623): Authentication failed;
atcom.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
atcom.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
atcom.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
atcom.bmc.arsys.api.ProxyJRpc.ARGetOneEntryWithFields(Unknown Source)
atcom.bmc.arsys.api.ARServerUser.getOneEntryObject(Unknown Source) ... 31 more
Re: MSI Installer for Remedy 7.5 WUT
HI Bob, We deploy the WUT to 300 users across the country. To deploy the WUT to these user, using IBM TIVOLI CONFIGURATION MANAGER . As to create a pack to deploy, we are currently working with BMC, using the silent install directions in the 7.5 Installation document. However, we are having issues: 1. Separating the alert tool from the client, regardless of the switches in the code. 2. The installation lays down install folder in temp direct, this folder varies with each installation, as a result, windows firewall is flagging the java within it.We unavailable to add to global firewall rule a variable exception. To bypass the above issue, we have created a MSI, testing phase currently. Another group does this work for us, but MSI can be built and deployed, such that non-admin enduser is not involved. -Original Message- From: patrick zandi To: arslist@ARSLIST.ORG Sent: Thu, Mar 25, 2010 8:37 pm Subject: Re: MSI Installer for Remedy 7.5 WUT ** hey bob, you are correct, it can only be installed as local administor, not someone who has administrator rights (if it is hardened) .. That would be a great Idea though.. On Thu, Mar 25, 2010 at 6:34 PM, Robert Halstead wrote: ** I was wondering if BMC has any plans on creating a MSI bundle for the Remedy 7.5 WUT. Our IT department would like us to give them an MSI bundle so that other users will be able to install it on their machines since they don't have admin access. Something about user permissions inside the MSI bundle and so forth. Has anyone on the list built an MSI package for the Remedy 7.5 WUT? Or can users install without having admin access? -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Bob Halstead _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
