Re: Inconsistent FTS Search Results
Hey Kevin, We've been having some similar FTS issues, as well. We just applied a BMC Hot Fix and it looks like it fixed our issues. Not sure if it will fix yours. I've attached the readme doc so you can take a look. Good Luck! Dylan On Tue, Oct 9, 2018 at 6:03 AM wrote: > Send ARSList mailing list submissions to > arslist@arslist.org > > To subscribe or unsubscribe via the World Wide Web, visit > https://mailman.rrr.se/cgi/listinfo/arslist > or, via email, send a message with subject or body 'help' to > arslist-requ...@arslist.org > > You can reach the person managing the list at > arslist-ow...@arslist.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of ARSList digest..." > > > Today's Topics: > >1. Inconsistent FTS Search Results (Kevin Shaffer) >2. Re: Inconsistent FTS Search Results (LJ LongWing) >3. RE: Inconsistent FTS Search Results (Joel D Sender) > > > -- > > Message: 1 > Date: Mon, 8 Oct 2018 19:37:10 + > From: Kevin Shaffer > To: ARSList > Subject: Inconsistent FTS Search Results > Message-ID: > < > bn6pr05mb3492dbb5e442825168937649de...@bn6pr05mb3492.namprd05.prod.outlook.com > > > > Content-Type: text/plain; charset="us-ascii" > > 8.1.02 > Oracle > Solaris > Just finished a full reindex > > > When I query for a full incident number in the Global Search field from > the any console, i.e.Overview Console, sometimes it find a match and other > times it does not. For example, INC002000102345 returns a match and > INC002000102346 does not. It is not a permission issue or a tenancy issue > because I see both incidents in my console. I just cant query them both > from the Global Search field. > > What I notice is that the one that does get returned, INC002000102345, the > incident number is highlighted in the Excerpt column so I think FTS is > searching the Excerpt field not the actual incident number field. > > Has anyone seen a similar issue and is this working as expected? I would > assume that I can type any valid incident number and get a result, but > maybe not? Are there use cases that this is not true? How does the > Excerpt column in the FTS results get populated? > > TIA > Keviin > > -- next part -- > An HTML attachment was scrubbed... > URL: < > https://mailman.rrr.se/arslist/attachments/20181008/4f96fae9/attachment.html > > > > -- > > Message: 2 > Date: Mon, 8 Oct 2018 13:45:33 -0600 > From: LJ LongWing > To: arslist@arslist.org > Subject: Re: Inconsistent FTS Search Results > Message-ID: > < > canwtrtq+ukpuzdn4i3-ssn3wnmvntvsokok-evijbrsujae...@mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Kevin, > If you check the HPD:HelpDesk form and find the Incident Number field, if > you check the DB properties, there should be a value of 'ARticleId', or > something similar in the MSF Category field (I think that's it's > name)either way, having that value in there should populate it as the > first column in the global search column list > > On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer > wrote: > > > 8.1.02 > > > > Oracle > > > > Solaris > > > > Just finished a full reindex > > > > > > > > > > > > When I query for a full incident number in the Global Search field from > > the any console, i.e.Overview Console, sometimes it find a match and > other > > times it does not. For example, INC002000102345 returns a match and > > INC002000102346 does not. It is not a permission issue or a tenancy > issue > > because I see both incidents in my console. I just cant query them both > > from the Global Search field. > > > > > > > > What I notice is that the one that does get returned, INC002000102345, > the > > incident number is highlighted in the Excerpt column so I think FTS is > > searching the Excerpt field not the actual incident number field. > > > > > > > > Has anyone seen a similar issue and is this working as expected? I would > > assume that I can type any valid incident number and get a result, but > > maybe not? Are there use cases that this is not true? How does the > > Excerpt column in the FTS results get populated? > > > > > > > > TIA > > > > Keviin > > > > > > -- > > ARSList mailing list > > ARSList@arslist.org > > https://mailman.rrr.se/cgi/listinfo/arslist > > > -- next part -- > An HTML attachment was scrubbed... > URL: < > https://mailman.rrr.se/arslist/attachments/20181008/05a03c3c/attachment.html > > > > -- > > Message: 3 > Date: Mon, 8 Oct 2018 13:31:18 -0700 > From: "Joel D Sender" > To: "'ARSList'" > Subject: RE: Inconsistent FTS Search Results > Message-ID: > > earthlink.net> > > Content-Type: text/plain; charset="utf-8" > > Kevin, > > On the outside chance that LJ didn?t solve your issue, you might check to > see if > > an active link is
Create Related Request Functionality
Hi Folks! Question about Creating a Related Request on Incident in Remedy 8.1. I would like to add the option for an Incident to open a Work Order. I've looked at the code for INC to CHG and the others. It looks like they use the PERFORM-ACTION-SEND-EVENT process to complete this but it's specific to the module (@ CREATEASSOC_HPDCHG). Has anyone created this functionality using this method? If so, how did you do it? Thanks in advance!! Dylan Armstrong BMC Remedy Administrator, ITSM Hartford Healthcare ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy / McAfee SIEM Integration
To the Remedy Collective! Has anyone ever built an integration with McAfee's Security Information & Event Management application? They can do email (which we don't want to do because our email engine is overloaded as it is) and SNMP. There seems to be documentation for using SNMP but I wanted to see if anyone had actually done it before: pitfalls, shortcuts, "don't even think about doing it", stuff like that. We have an 8.1 environment. I believe the McAfee version is 9.5. Thanks everyone for your help! Dylan Armstrong BMC Remedy Administrator Hartford HealthCare ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
AUTO: Dylan Armstrong is out of the office (returning 08/12/2013)
I am out of the office until 08/12/2013. I will be out of the office from Mon., August 5th - Friday., August 9th, returning on the 12th. Please contact Kevin Bond if immediate response is required: Have a great week! Thank you! Note: This is an automated response to your message arslist Digest - 2 Aug 2013 (#2013-278) sent on 08/02/2013 10:00:00 PM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AUTO: Dylan Armstrong is out of the office (returning 11/12/2012)
I am out of the office until 11/12/2012. I will be in training all this week with limited access to email and voicemail. Please contact the following people if immediate response is required: Remedy/The Hartford - Lovell Thornton IMPACT - Doray Lendacky Thank you! Note: This is an automated response to your message arslist Digest - 4 Nov 2012 to 5 Nov 2012 - Special issue (#2012-432) sent on 11/05/2012 6:26:45 PM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AUTO: Dylan Armstrong is out of the office (returning 08/17/2012)
I am out of the office until 08/17/2012. I will respond to emails upon my return. Please contact the following people if immediate response is required: Remedy/The Hartford - Lovell Thornton IMPACT - Doray Lendacky Thank you! Note: This is an automated response to your message arslist Digest - 7 Aug 2012 to 8 Aug 2012 (#2012-311) sent on 8/8/12 22:00:00. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AUTO: Dylan Armstrong is out of the office (returning 07/02/2012)
I am out of the office until 07/02/2012. I will respond to emails upon my return. Please contact the following people if immediate response is required: Remedy/The Hartford - Lovell Thornton IMPACT - Doray Lendacky Thank you! Note: This is an automated response to your message arslist Digest - 21 Jun 2012 to 22 Jun 2012 (#2012-254) sent on 6/22/12 22:00:01. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Windows Client Functionality
Howdy Folks, A co-worker wanted me to post this to the List to see if anyone had a different answer than Remedy ;-) Here it is: Is there a way to disable the copy all or paste all function in the user tool? Remedy support told me it is not possible because this is windows functionality and not Remedy. Thanks a lot in advance! Dylan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Windows Client Functionality
Daniel, Thanks for the suggestion! In the Menu Access tab I only see Modify All, Options, Auto-Refresh, Reporting, Delete, Save and Print. Do you have other options? Thanks, Dylan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: LDAP Interface with Active Directory using objectGUID or objectSID
We used the employeeID field in AD also (at Webster Bank; I'm now at The Hartford). Again, it was the only field that had unique, non-changing data in it. (The consulting company we had help us with the original installation recommended the samaccountname field!) The only problem we encountered were with users that weren't employees; mainly vendors. Temps and consultants would have a value in the employeeID field in AD (TMP123), so Remedy would pull them. Vendors would have to be added by hand, unless you gave them a value (ie: VDR123). Have fun! Dylan Armstrong Remedy Support The Hartford [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy V7 Documentation Released
Just don't use Mozilla to view or save the pdfs!! The web site doesn't really like Mozilla! Dylan ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
