Will your Requester, Implementer and Assignee always be a member of the "Mitel"
company? If not, I don't think this Approval Mapping will ever end up being
used since Mitel is listed within each grouping on the Role tab.
Also, maybe I'm misunderstanding your intent, but if that HR Approvers group
contains the three people you referenced (one of which needs to perform the
approval) you might have success with a Group Approval Mapping. You could
create one mapping, ensure all three of them have the Infrastructure Change
Approver functional role, and set up the Additional Mappings section pretty
much the same as what you've got. Then all three of the HR Approvers should
show up in the Approvers tab on the CRQ, and any one of them could approve it.
This might be way off base and covering the obvious, since you have read the CM
and Approval manuals, but thought I'd throw it out there.
(First post!)
Eric Coughlin
Technical Analyst
NMIC IT
(701) 277-2295
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: Wednesday, September 14, 2011 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Server
**
This is how it looks one of the mappings, the rest of the users looks exactly
the same.
Hugo Ruesga
Software Development Advisor
MX +52 (33) 3808.9148
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Date: Wed, 14 Sep 2011 10:13:10 -0500
From: tommy.mor...@radioshack.com
Subject: Re: Approval Server
To: arslist@ARSLIST.ORG
**
What does your approval mapping look like? (great time to use the attachment
capability of the list).
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: Wednesday, September 14, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Approval Server
**
Listers;
I've been working with the approval server in order to configure a single
process to let only one person (member of a group of approvers) approve a CR to
move forward to the implementation in progress phase, but I can't make it.
Brief overview.
I have the CR for onboarding users, this must be approved by HR staff (3
members) but for business approval it only requires one approval (of those 3
members) The approval phase is Business Approval - No Impact.
I've created (so far)
The support group
The approval process
The rules for the approval process
The approval mappings
However It doesn't work; is there any document or specific process and
considerations to make it? (NOTE: I've already read the BMC Change Management
guide for approval, and also approval manuals).
Thanks,
Hugo Ruesga
Software Development Advisor
MX +52 (33) 3808.9148
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