Will your Requester, Implementer and Assignee always be a member of the "Mitel" company? If not, I don't think this Approval Mapping will ever end up being used since Mitel is listed within each grouping on the Role tab.
Also, maybe I'm misunderstanding your intent, but if that HR Approvers group contains the three people you referenced (one of which needs to perform the approval) you might have success with a Group Approval Mapping. You could create one mapping, ensure all three of them have the Infrastructure Change Approver functional role, and set up the Additional Mappings section pretty much the same as what you've got. Then all three of the HR Approvers should show up in the Approvers tab on the CRQ, and any one of them could approve it. This might be way off base and covering the obvious, since you have read the CM and Approval manuals, but thought I'd throw it out there. (First post!) Eric Coughlin Technical Analyst NMIC IT (701) 277-2295 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hyunkel v2.0 Sent: Wednesday, September 14, 2011 10:40 AM To: [email protected] Subject: Re: Approval Server ** This is how it looks one of the mappings, the rest of the users looks exactly the same. Hugo Ruesga Software Development Advisor MX +52 (33) 3808.9148 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ________________________________ Date: Wed, 14 Sep 2011 10:13:10 -0500 From: [email protected] Subject: Re: Approval Server To: [email protected] ** What does your approval mapping look like? (great time to use the attachment capability of the list). From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hyunkel v2.0 Sent: Wednesday, September 14, 2011 9:18 AM To: [email protected] Subject: Approval Server ** Listers; I've been working with the approval server in order to configure a single process to let only one person (member of a group of approvers) approve a CR to move forward to the implementation in progress phase, but I can't make it. Brief overview. I have the CR for onboarding users, this must be approved by HR staff (3 members) but for business approval it only requires one approval (of those 3 members) The approval phase is Business Approval - No Impact. I've created (so far) The support group The approval process The rules for the approval process The approval mappings However It doesn't work; is there any document or specific process and considerations to make it? (NOTE: I've already read the BMC Change Management guide for approval, and also approval manuals). Thanks, Hugo Ruesga Software Development Advisor MX +52 (33) 3808.9148 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Confidentiality Notice: This communication and any attachments are for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient(s), please contact the sender by replying to this e-mail and destroy/delete all copies of this e-mail message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
