Re: Read-Only Field Vulnerability
Thank you for your comments. I have slightly different outlook with regard to data security. I understand why the ars design means that the ui is vulnerable. Thanks Jon Jason Miller wrote ** I agree with LJ and BMC. Read Only functionality is not meant to be a data security enforcing measure. It is a UI feature. True permissions and enforcing workflow is going to be even more critical assuming a very easy to use RESTful web service is right around the corner. Any user can simply install Postman and have their way with your data easier that ever before. That makes me wonder if maybe there should be an option to disable RESTful web services? Maybe shutting down Jetty is sufficient enough? This will allow organizations perform a security review prior to enabling this powerful feature. Jason On Tue, Apr 21, 2015 at 1:00 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Jon, I unfortunately must agree with BMC on this oneif they have change permission, they have change permission. There are any number of ways to update the data without using Mid-Tierso, if they truly should not be modifying the data, you will need to either enforce it via permissions (give ability to submit, but not ability to change), or, as you stated, build Filter based workflow to lock the fields down from a change perspective. On Tue, Apr 21, 2015 at 1:29 PM, Jon Young jyo...@performanceworkflow.com wrote: ** Hi Listers Sorry if this has been discussed recently before; I’ve got the tricky task of explaining to clients that Read-Only fields can be modified by users by a simple hack. I wondered if any of your employers/ clients see this as a data security risk and if you have any solutions for this? Issue: - Sometimes, we want users to be able to modify a field so we give that field a Change permission, and give the user that permission. For example, we want a user to enter a short description on a Change Request. Later, we don’t want the user to modify that field. For example, when a Change Request has been approved. We don’t really want the user to change details. To prevent this, we make the field Read-Only. The vulnerability is that even though that field is Read-Only they can modify the field using tools included in web browsers. If our users are external to our organisation we can not control what browsers they use. So this is only an issue is a user is deliberately trying to misuse the system – the sort or users we’d like to take security precautions against. BMC’s Stance - BMC, the lead architect, has stated that Read-Only fields are a display characteristic to assist the user interface. Solutions - We could crate filters that fire when we know a fields are read-only for the current user to check the TR value and prevent the commit. This is a lot of overhead for fixing this vulnerability in BMC’s ITSM application, let alone customisations and bespoke applications. Alternatively, we could audit the fields. It doesn’t prevent the issue but would at least help to check if the field was changed. As BMC don’t see this as a bug or a vulnerability my hopes of mid tier/ server fix for this are somewhat muted! Thanks Jon _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Fw: SRM 7.6.04 Surveys
Hi Chuck 1) I don't have tools in front of me to confirm names, but there is an SRD with a name like Incident Service Request where you need to go to the survey fields and enable and select a survey. 2) There is join called something like Survey_RequestJoin. Not sure if there is an existing report but the field names are fairly straightforward if you want to create your own. I find the 7.6.04 survey solution lacking: -Only 4 question -Can not set scale (i.e. 1 to 4 instead of 1 to 10) -The survey notification has request id instead of incident id -Dated look -Users need to have a Remedy login (no big deal if you are doing internal surveys and you have A.D.) -and more Still, you might like it! If not, I highly recommend Kinetic's excellent product: http://www.kineticdata.com/products/survey/ It does what a survey tool should, simply and well. Jon -- From: SUBSCRIBE arslist Chuck Benesh chuck.ben...@cdw.com Sent: Tuesday, December 31, 2013 7:23 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: SRM 7.6.04 Surveys Hi, I'm working to figure out surveys. We have ITSM 7.6.04 with SRM. I'm stuck on a couple questions: 1. How do I trigger surveys for incidents that are created manually? We have incident configured to create a service request, i.e. when an incident is created via phone support desk or email. I have not been able to get such service requests to trigger the survey on incident resolution. I have tried to enable the survey on the oob Service Desk Incident SRD, but no luck. 2. What form(s) holds the survey data? I haven't yet found web or crystal reports for survey reporting: are there such? Thank you in advance, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Fw: Strategy for Remedy Release Maintenance
Hi Raj We've tried several methods - the most control is by releasing code to the designated admin server (in admin only mode) then removing user servers from the load balance pool one at a time and restarting them. That way we control exactly when the server got the latest cache. Obviously adding the servers back one at time to ensure there was no downtime. Similarly the web servers where removed from the pool and flushed individually. To make the Mid-Tier servers build the cache we logged into via browser and accessed the main forms. We could use pre-load better but at least this method ensured each server got some form of smoke test. For large releases we'd stop the escalations because most big escalations ran at night. This is when the big releases were done as didn't really want big escalation jobs competing for server time. Same for AIE. For smaller releases that was overkill so the process was modified accordingly. That was a well structured HA environment. Releases where always scheduled for the time when the least amount of users were connecting. I don't recall the problem with the view not being created being caused by other users accessing it at the same time. If it were we would have seen that at least on dev and test where releases happen far more often and someone is always playing around with the main forms. Good luck, Jon From: Raj Sent: Tuesday, September 24, 2013 4:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Strategy for Remedy Release Maintenance ** Hi All, Just wanted to check with experts in here, what steps do they follow during Remedy Release/Maintenance. In the past, we usually used to do our code push during the scheduled window. But lately we been having issues with code push if we are modifying a form and at the same time user is accessing the form. Issue we noticed is the view never gets re-created, in some case we had to re-run the view DDL. Since then we started putting Remedy in Admin-Only mode which has helped us upto some extent but not entirely plus we want to avoid admin only mode as basically it transpires to kind of an outage as users are unable to login. So, wanted to check with you all in here, are there any special steps you take during remedy release or maintenance to perform code push/enhancements/bug fix/features, etc. 1. Is Admin-Only mode always needed? Can we do maintenance without putting Remedy Admin-Only mode? 2. Disable escalations - do you think we can also look into disabling escalation during maintenance and then enable it back. 3. Any other suggestions or recommendations? Please advise. Thanks, Raj _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How many escalation pools do you have...?
30 escalation pools sounds high! Do you have many escalations in each of those pools? From: Campbell, Paul (Paul) Sent: Friday, September 06, 2013 6:53 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** We are currently running 30 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 06, 2013 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** I believe the limit is based on hardware capacity On Fri, Sep 6, 2013 at 11:34 AM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** I have a question regarding this topic. Is there a limit on the number of Escalation Pools you can have on a server? We currently run with 4 but I was wondering if we can increase that to a number higher than that and if so what it the maximum number allowed? Christopher Pruitt Business Consulting III Remedy Developer HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, September 06, 2013 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** My first thought was the same as Fred's - do you have enough queues defined, so I can't offer much more in that regard. However, you mention that you are restarting the server to clear up the dead thread. Back in the 6.3 days, there was a version (patch 21 I think), where you could end up with ghost threads for escalations. The fix was to disable escalations on the server settings, which would kill all the escalation threads, and then re-enable the setting, which starts them back up. Changing this setting doesn't require a restart of the AR server. So while your issue is slightly different, maybe doing that will clear your dead thread without having to restart the whole server. Thad On Thu, Sep 5, 2013 at 5:35 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** I can see it in the logs. All of the escalations that have no pool defined will run in a random thread. For example, our 4th thread was defined for a custom notification-type escalation. It is the only thing that is assigned to pool 4 - but in the logs I see other threads accessing that pool - especially during those times when the escalation defined for pool 4 has died. B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, September 05, 2013 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** We currently have 3 pools on a pure custom (NON ITSM) system. Where did you hear that pools are shared? According to the docs the only time an escalation specified to run in a pool (thread) will run in a different pool is if you don't define enough thread queues for the number of pools you are using. (i.e. You tell an escalation to run in pool 4 but you only have 2 escalation queues defined. The escalations set for pools 3 and 4 run in the first one instead). Escalations are delayed if another is running in the pool. Straight from the docs Escalations can be assigned to pools so the escalations from each pool run in parallel on separate threads within the escalation queue. To use escalation pools, you must first configure multiple threads for the escalation queue as described in the Configuration Guide, Queues, page 27. If you assign an escalation to a pool that has no thread configured, the escalation is run by the first thread. All escalations in a particular pool run on the same thread, so the execution of escalations within a pool is serialized. Escalations run in the order of their firing times, but an escalation is delayed if an escalation from the same pool is currently running. If two or more escalations have dependencies and must not run at the same time, put them into the same pool to make sure they run in sequence. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday,
Re: Searching for a Field ID in Dev Studio
If you check the 'Whole Word' option when doing a 'Field ID' search then it will take you to that field id and not partial matches (like modified date) From: Jason Miller Sent: Monday, August 05, 2013 9:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Searching for a Field ID in Dev Studio ** Yes, if the field is in the view. Press CTRL+F or click Edit - Find/Replace. Select the Field ID radio button. If field is not in the view then you need to browse through the outline. NOTE: For some reason Modified Date always turns up in the search so you might need to click Find one more time to find the field you are really looking for. Jason On Mon, Aug 5, 2013 at 1:17 PM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Is there a way to search for a field ID in Dev Studio without checking the field list in the outline of each form? Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsimage.png
AD: New product to manage your Remedy/ ITSM releases
Hi Listers We've got a new product that I believe will help organisations to manage their BMC Remedy development and code deployments. I've worked with Remedy since 2000 and have had the pleasure of meeting and working with many listers either on projects or at WWRUG and events. Most of us here genuinely care about the BMC Remedy solutions and getting the best out of our systems. This is why I invite you to visit our website to see what we are offering and to see if you too can benefit from this new solution. Your feedback is most welcome. Thank you for your time Jonathan Young 3D ARS enqui...@3dars.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD: New product to manage your Remedy/ ITSM releases
The URL is http://www.3dars.com/ 3D ARS aim to help you take your developments through to deployment whilst providing you with documentation. Develop: Developers can simply group and record the objects they have created and modified as part of their development activities. Deploy: Release co-ordinators can organise units of development into release groups and prepare code for import to other servers. Document: 3D ARS will hold valuable information about the code and configuration of an organisations ARS environments. To be truly useful, this information needs to be accessible in a format appropriate for the purpose. 3D ARS includes several reports for different functions. The product is beneficial for both bespoke applications and ITSM customisations. Regards Jonathan Young enqui...@3dars.com http://www.3dars.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AD: Abydos Analyser - New Feature!
Dear List Do you ever need to find workflow related to a particular field id, regardless of the parent form? I'd like to let you know about the recent release of Abydos Analyser 4.5 with new advanced field search capabilities. If you would like to find out more, please join us on the next Abydos Analyser webinar on Thursday 5th February at 11:00 EST, (4:00pm UK, 5:00pm Central Europe), by clicking on this link: https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=115493322RG=1 https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=115493322RG=1 or visit our website at http://www.abydos-workflow.com/ www.abydos-workflow.com Abydos Analyser is now widely adopted by Remedy developers, administrators and support staff for rapid analysis, documentation, editing and graphically presenting workflow rules within any BMC Remedy application. Kind Regards Jonathan Young cid:image001.gif@01C8CCB6.4E7C9200 http://www.abydos-workflow.com/ www.abydos-workflow.com Tel: +44 (0)1582 400127 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.gif
FW: Static Code Analysis in remedy (AD)
Hello Saravanan List Abydos Analyser will help you analyse Remedy code and performance as well as help you document and report on your Remedy development. Analysis is presented visually in diagram format and in MS Excel format. To register for the next Abydos Analyser webinar, TODAY, Thursday 14th August at 12:00 noon Eastern (5:00pm UK), click on this link: https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=108665412RG=1 Alternatively, visit our website for documentation, screenshots and to download a free evaluation. Kind Regards Jonathan Young Abydos Ltd [EMAIL PROTECTED] www.abydos-workflow.com Tel: +44 (0)1582 400127 Abydos Analyser is the quickest way to analyse, document, edit and graphically present workflow rules within BMCRemedy applications. Abydos Designer enables effective design, management and automated deployment of business processes into BMC Remedy applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AD: Performance improvement
I agree, the PTT class is very good, and much of the ARS7.x content will still apply for previous versions. The fast and list ports can be configured from the Admin Tool - Server Information - Server Ports and Queues (or from User Tool with ARS 7.1). Use with the thread logging to see how many you need. Setting too many may reduce the performance. The PTT class covers all this in detail. You may also like to download and try an evaluation of Abydos Analyser. The latest release now has performance analysis tools including 'Unindexed searches' and 'Unqualified searches'. Tuning these queries can make a huge difference to your application performance. Webex demos also available on request. Kind Regards Jonathan Young cid:image001.gif@01C8CCB6.4E7C9200 http://www.abydos-workflow.com/ www.abydos-workflow.com Tel: +44 (0)1582 400127 http://www.abydos-workflow.com/ Abydos Analyser is the quickest way to analyse, document, edit and graphically present workflow rules within BMCRemedy applications. http://www.abydos-workflow.com/ Abydos Designer enables effective design, management and automated deployment of business processes into BMC Remedy applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.gif
Does anyone have the SHR:Categorization form?
Dear Listees Does anyone have the SHR:Categorization form that they could send to me in a .def file? It's the categorisation form from pre ITSM7 installs. I'd be very grateful! Many Thanks Jonathan Young [EMAIL PROTECTED] www.abydos-workflow.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Does anyone have the SHR:Categorization form? - RESOLVED
I've now got what I need. Thanks to all who responded and to Claire Sanford to getting there first! Jon From: Jonathan Young [mailto:[EMAIL PROTECTED] Sent: 21 May 2008 15:55 To: 'arslist@ARSLIST.ORG' Subject: Does anyone have the SHR:Categorization form? Dear Listees Does anyone have the SHR:Categorization form that they could send to me in a .def file? It's the categorisation form from pre ITSM7 installs. I'd be very grateful! Many Thanks Jonathan Young [EMAIL PROTECTED] www.abydos-workflow.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AD: OT: Documentation - Workflow, etc.
Hello Chris and All In addition to other documentation tools I'd like to let you know that you can use Abydos Analyser to analyse then document your workflow in a graphical environment. Workflow diagrams/ field references/ broken workflow and more. I'll save you all the sales pitch, except to say that the Abydos end of quarter promotion ends 31st March 2008. www.abydos-workflow.com Kind Regards Jonathan Young Technical Consultant 01582 400 127 Abydos Ltd www.abydos-workflow.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, March 20, 2008 8:20 AM To: arslist@ARSLIST.ORG Subject: OT: Documentation - Workflow, etc. I was wondering for those of you who do customizations, modifications, etc., how do you document your changes / workflow, etc. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: abydos-workflow.com
Hello Frank and List As far as I know, Abydos has not sent out any communications with that URL on it. I'm afraid that I'm not very familiar with RSS feeds in GMAIL. Do you have any information about how you subscribed to this feed? The link appears to be trying to find our product Abydos Analyser. You can find out about this and Abydos Designer with the following link: www.abydos-workflow.com http://www.abydos-workflow.com/ By the way, I am running on-line product demos so if you'd like to see how we can help you with your Remedy development work please just ask :-) Kind Regards Jonathan Young Technical Consultant 01582 400 127 Abydos Ltd www.abydos-workflow.com [EMAIL PROTECTED] [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: 18 March 2008 17:39 To: arslist@ARSLIST.ORG Subject: OT: abydos-workflow.com Not sure if the owners of this product (http://www.abydos-workflow.com/AbydosAN.html) are watching this list. I have received an RSS feed in GMAIL twice now for your Remedy products but the link provided http://www.abydos-workflow.com/AbydosAN.html goes to bad page. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AD: Re: Company Dropping Remedy
Hello All Responding to the valid concerns about ITSM customisation; you may be interested to know that we are currently involved in a number of ITSM projects where changes to Processes are managed via our Abydos Designer tool and thus avoid some of the issues mentioned below; Abydos Designer enables you to separate your business processes from the Remedy code in ITSM. For further information please contact me or visit our website www.abydos-workflow.com. Kind Regards, Jonathan Young Technical Consultant Abydos Ltd. www.abydos-workflow.com +44 (0) 1582 400 127 This communication (including any attachments) contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), please do not distribute, copy or use this communication or the information. Instead, if you have received this communication in error, please notify the sender immediately and then destroy any copies of it. Due to the nature of the Internet, the sender is unable to ensure the integrity of this message and does not accept any liability or responsibility for any errors or omissions (whether as the result of this message having been intercepted or otherwise) in the contents of this message. Any views expressed in this communication are those of the individual sender, except where the sender specifically states them to be the views of the company. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AD: RE: BMC Service Request Management
Hi All, With Abydos Designer you can design your SRM processes in Visio and instantly have TMS Tasks created so that users can follow the correct procedures. If you need to change your SRM processes you can do so in Visio and the result will be immediately available in the ARS. Check out our updated website www.abydos-workflow.com and download an evaluation copy. Kind Regards, Jonathan Young Technical Consultant Abydos Ltd. www.abydos-workflow.com 01582 400 127 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julio Verne Goncalves Sent: 10 December 2007 03:23 To: arslist@ARSLIST.ORG Subject: Re: BMC Service Request Management Do you mind sending these Visio diagrams for me as well? Hi Elry, Do you mind sending these Visio diagrams for me as well? Thanks, Julio - Original Message From: Elry [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, 5 December, 2007 12:37:25 AM Subject: Re: BMC Service Request Management Hi Scott... We installed and configured the SRMS module in development, but never moved it to production. In my opinion the concept behind SRMS (one stop shopping) is excellent. Trying to stand it up not so excellent... The good news is once you stand it up and configure it a few times it gets easier. Unfortunately, the documentation for this module is not the greatest. We ended up creating 8 procedural Visio diagrams to outline SRMS configuration and deployment after BMC made two online presentations to our group. I can send you these Visio diagrams if you think they will be of use to you. The other caveat of course is that you will need a Service Catalog to make SRMS work. If you don't already have one - it can be a time consuming task to create one. On Dec 3, 5:27 pm, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Is there any one out there who has implemented BMC Service Request Management and is actually using the tool in a production environment? Looking for any installation, user and troubleshooting issues you may have encountered. Scott Parrish IT Prophets, LLC (770) 653-5203 mail2web.com - What can On Demand Business Solutions do for you?http://link.mail2web.com/Business/SharePoint ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Make the switch to the world's best email. Get the new Yahoo!7 Mail now. www.yahoo7.com.au/worldsbestemail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports/Mid-Tier
Hi Robert I think the standard version (guess $300) will work but only if the ARS is on the same server as Crystal. Realistically, you need the professional version (guess $700) that will allow you to connect using the ARS ODBC driver across a network. This is much cheaper than Crystal Server. I've tried this with ARS5.x and ARS6.x but not ARS7.x yet. Jonathan Young Abydos - Original Message - From: Gornto Robert R YC-02 37 CS/SCBM [EMAIL PROTECTED] Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, December 10, 2007 5:28 PM Subject: Crystal Reports/Mid-Tier What is the minimum Crystal product you need to get reports to work thru Mid-Tier? Will Crystal 2008 work or do you really need to spend $7500.00 for the server? We are going from 4.5 to 7.1 and have no idea how to get this to work. Thanks for your help. //SIGNED// Robert R. Gornto, GS-12,37 CS/SCBB Chief, Network Administration DSN 945-0483 Comm 210 925-0483 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.17/1179 - Release Date: 09/12/2007 11:06 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AD: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.
Hello Listers If you are looking to understand workflow at a glance you may be interested in using Abydos Analyser. Download a trial here www.abydos-workflow.com Kind Regards, Jonathan Young Technical Consultant Abydos Ltd. www.abydos-workflow.com -Original Message- From: Rabi Tripathi [mailto:[EMAIL PROTECTED] Sent: 12 September 2007 18:25 Subject: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Hi all, Apart from the BMC Remedy IT Service Management 7.0 Architecture pdf book on BMC's support site, what do you guys use to analyze ITSM workflow to understand and customize it? I have done/tried the following: 1. Workflow Logging - always works, but very tedious. takes time to create test cases and go thru the log and cross ref objects in Remedy Admin. It's my distant friend that I mostly invite only for troubleshooting, not understaning a big chunk of workflow. 2. Browse Remedy Admin - tedious, not to mention it pushes me closer to a doc visit for carpel tunnel syndrom. i never liked Remedy's point and click boast. I would rather write code in sentences so that in one glace I could easily understand a chunk of workflow. Try understanding what 10 filters do. How do you like the point and click in Remedy Admin this time? For me, Remedy's strength is the macro programming it allows, not the point and click way of doing it. It sounds good only to the VP who is too lazy busy move his hand to the keyboard and assumes that this excellent trait flows down his chain of command. He's got the purse, so, you've got a whole lot of clickityclick click click to do in your life... 3. Master ARSuite - whoever decided to kill this product, i would like to confront loudly one day. He better have an earplug. I have been able to use it with mixed results for some of the custom apps written locally in ARS 7. Trying to use it for ITSM 7, I can't even get a def file created thru Remedy Admin. Exporting 40 forms causes malloc error on server. Is this typical, or is my server good for nothing bum I sometimes think it is? Currently trying the export in something like 20 separate chunks. Not done yet. Anybody able to do a def file of ITSM 7 in bigger chunks? After the def file, i wonder how upset Master AR Suite will be on meeting this new def (I already know I need to strip the new header line about char set). And after I do some customization, it's another round of fun with def file export. Why ca't I use a true IDE like the ones others had in 90s or even 80s? Yeah, tell me it's coming. I have to see it. 4. Remedy developer plus. I was able to get this to work with Rem admin 6.0.1 only. But loading objects (only Incidet Management) didn't finish in 2 hours (I got 2 GB on my client pc), so I killed it. Is this my unlucky day, so I should't buy NY lottery today or is it like this for you guys too? 5. I dearly miss that simple and sweet free command line utility...what was it called...arexport I think that gave you object details in readable format. I can't even remember it's name. I told you this was a very old friend. I wish it were still around. Rest in peace, my friend. Your life was a worthy one. Do you guys know of any other book, white paper from BMC. With actual object names, their definitions? Any luck with Master AR Suite or Rem Dev Plus? If anybody wants to tell me about their superior product xyz that is THE BEST out there and would allow such analysis, that I should have already paid for sparing me this long rant...please keep it short, and mention the price. A trial version? ITSM has turned into a monstrous beast never before sighted in this part of the world. Do we have enough ropes and shackles to tame this beast? Or is it going the natural way of the marvelous dinosaurs, too hefty for their own good? Hope not. -Rabi Tripathi NYC Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
