Hi All, With Abydos Designer you can design your SRM processes in Visio and instantly have TMS Tasks created so that users can follow the correct procedures. If you need to change your SRM processes you can do so in Visio and the result will be immediately available in the ARS.
Check out our updated website www.abydos-workflow.com and download an evaluation copy. Kind Regards, Jonathan Young Technical Consultant Abydos Ltd. www.abydos-workflow.com 01582 400 127 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julio Verne Goncalves Sent: 10 December 2007 03:23 To: [email protected] Subject: Re: BMC Service Request Management Do you mind sending these Visio diagrams for me as well? Hi Elry, Do you mind sending these Visio diagrams for me as well? Thanks, Julio ----- Original Message ---- From: Elry <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, 5 December, 2007 12:37:25 AM Subject: Re: BMC Service Request Management Hi Scott... We installed and configured the SRMS module in development, but never moved it to production. In my opinion the concept behind SRMS ("one stop shopping") is excellent. Trying to stand it up not so excellent... The good news is once you stand it up and configure it a few times it gets easier. Unfortunately, the documentation for this module is not the greatest. We ended up creating 8 procedural Visio diagrams to outline SRMS configuration and deployment after BMC made two online presentations to our group. I can send you these Visio diagrams if you think they will be of use to you. The other caveat of course is that you will need a Service Catalog to make SRMS work. If you don't already have one - it can be a time consuming task to create one. On Dec 3, 5:27 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > Is there any one out there who has implemented BMC Service Request > Management and is actually using the tool in a production environment? > Looking for any installation, user and troubleshooting issues you may have > encountered. > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > > -------------------------------------------------------------------- > mail2web.com - What can On Demand Business Solutions do for you?http://link.mail2web.com/Business/SharePoint > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Make the switch to the world's best email. Get the new Yahoo!7 Mail now. www.yahoo7.com.au/worldsbestemail ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
