Re: javascript syntax to set a Remedy field for timezone offset (help please!)
If anyone else is presented with this requirement, here is how to do it:
Add the following to the form view "Web Header Content":
function getTimeOffset()
{
var d = new Date();
return (d.getTimezoneOffset());
}
Then, create an Active Link with the following Run Process command line
(where "887470919" is your custom integer field ID):
javascript document.getElementById('arid_WIN_2_887470919').value =
getTimeOffset();
Flush cache and you're all set!
On Wed, Apr 12, 2017 at 11:16 AM, Lyndsay Reese <lyndsay.re...@gmail.com>
wrote:
> Could someone please help me with syntax here? I am not familiar with
> javascript at all, but I need to run this javascript to grab the timezone
> offset: (new Date().getTimezoneOffset());
>
> Here is the syntax I'm currently using in the Run Process of the Active
> Link to put the value into a Remedy field (which results in the "Function
> not supported (ARERR 9369) Error):
> javascript:F(885580926).S(new Date().getTimezoneOffset());
> It seems like the function SHOULD be supported, as they do something
> similar with an active link in this OOB Active Link: RKM:KBI:SearchResults_
> GetCurrChunk
> Run Process command:
> javascript:F(302258823).S(new IntegerType(F(302258813).mChunkPage));
>
> Thank you in advance!
> Lyndsay
>
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javascript syntax to set a Remedy field for timezone offset (help please!)
Could someone please help me with syntax here? I am not familiar with javascript at all, but I need to run this javascript to grab the timezone offset: (new Date().getTimezoneOffset()); Here is the syntax I'm currently using in the Run Process of the Active Link to put the value into a Remedy field (which results in the "Function not supported (ARERR 9369) Error): javascript:F(885580926).S(new Date().getTimezoneOffset()); It seems like the function SHOULD be supported, as they do something similar with an active link in this OOB Active Link: RKM:KBI:SearchResults_GetCurrChunk Run Process command: javascript:F(302258823).S(new IntegerType(F(302258813).mChunkPage)); Thank you in advance! Lyndsay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
How to set timezone offset from browser using javascript?
Hello,
I am trying to get the Time zone offset (or even just the Time zone for
that matter) from the browser using $PROCESS$ in a set fields on an Active
link on window loaded. The problem is, I don't know javascript and can't
think of another way to do this without it. I am trying to keep this
dynamic, rather than pulling a static time zone from the User Preference
form and looking up the offset in the Time Zone form. I was given the below
javascript command, but get the error below when I try to call it in the
set fields. Can anyone help me out with the syntax? TIA!
Field:
ClientTimezoneOffset__c
Value:
$PROCESS$ javascript:var d = new Date();var n = d.getTimezoneOffset('
$ClientTimezoneOffset__c$')
Error on Window Loaded:
"Caught exception : Unable to get property 'match' of undefined or null
reference";
Thank you,
Lyndsay
ARS/ITSM/Midtier 8.1
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Re: Unable to select rows in table fields from mobile devices 8.1
Thanks all. We did look at SmartIT, however we had to scrap that idea because it does not allow the removal of fields that we aren't using (the one we have built is VERY minimal by request). Has anyone solved the issue of row selection from a mobile device? On Tue, May 12, 2015 at 5:01 PM, Adams, Peter peter_ad...@bmc.com wrote: ** Lyndsay, have you looked at the Smart IT native mobile apps for iOS and Android? These give you a very flexible, easy to use Ticket Console showing incident data from your Remedy ITSM 8.1 system, and it does support certain bulk actions. Users can also actively view and updates incidents from those mobile apps. Smart IT is covered by your standard Remedy Service Desk / Suite user licenses, so no extra purchase needed. You can download a sample version from app stores, if you want to try it out. Peter Adams *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Lyndsay Reese *Sent:* Tuesday, May 12, 2015 9:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Unable to select rows in table fields from mobile devices 8.1 ** Hello ARSListers, We have been asked to create a simple view of the Incident Management Console that our users can access from their mobile devices and perform a limited number of functions. I've created the view and it displays correctly, however, we are unable to select any rows in the table fields from touch screen devices. I opened a ticket with BMC and they advised that this would require customization, but were unable to explain what would be needed (other than to recommend BMC Professional Services). We cannot buy any additional products or services to accomplish this task and I am happy to do the work myself, if I know what needs to be done. Has anyone else tackled such a request without the help of 3rd party applications? If so, what is the best way to go about this? Thank you in advance. ARS 8.1 ITSM 8.1 Midtier 8.1.SP02 Patch 001 201503051028 Hotfix Windows Server 2008 r2 Standard 64-bit Tomcat 6.0 SQL _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Unable to select rows in table fields from mobile devices 8.1
Hello ARSListers, We have been asked to create a simple view of the Incident Management Console that our users can access from their mobile devices and perform a limited number of functions. I've created the view and it displays correctly, however, we are unable to select any rows in the table fields from touch screen devices. I opened a ticket with BMC and they advised that this would require customization, but were unable to explain what would be needed (other than to recommend BMC Professional Services). We cannot buy any additional products or services to accomplish this task and I am happy to do the work myself, if I know what needs to be done. Has anyone else tackled such a request without the help of 3rd party applications? If so, what is the best way to go about this? Thank you in advance. ARS 8.1 ITSM 8.1 Midtier 8.1.SP02 Patch 001 201503051028 Hotfix Windows Server 2008 r2 Standard 64-bit Tomcat 6.0 SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RRR|Chive vs. DDM
The documentation on the RRRchive download shows 7.6.04. Is it definitely 8.1 compatible? On Tue, Oct 7, 2014 at 3:56 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I will only touch the specific question about DDM vs RRR|Chive. DDM was not really designed to copy the amount of data in a complete system. RRR|Chive has better delta migration functionality, and will delete/restore tickets as appropriate. Copying all records of a big system takes days or weeks through the API. But the final Delta transfer using RRR|Chive should not take more than a few hours. Using RRR|Chive you need to understand which data you want to skip. I just had a client going from 7.6 to 8.1 doing this. They were quite big. The downtime was 3 hours for the cut-over. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Lyndsay, A bit over a year ago I architected implemented the data migration for my client at the time, which involved an upgrade from 7.1 to 8.1, and a migration of the data from Oracle to SQL Server. Like you, we only wanted to migrate a subset of the data and leave a whole bunch of garbage behind. This custom solution had a Remedy based control and configuration application along with a .NET executable. The control config app was used pretty simply to describe which forms we were interested in migrating along with connection and authentication info. The exe then used this info to affect the data transfer. Unlike other Remedy based data migration tools out there, this solution did NOT transfer the data through the Remedy servers, but instead used the ARS data dictionary info about each of the required forms to dynamically construct SQL statements which affected the data transfers through a database link between the legacy and new DBs (e.g. SELECT INTO and UPDATE FROM type statements). It was very fast. If you don't find another solution and are interested, I'd be happy to provide more details about how this thing worked. -charlie On Tue, Oct 7, 2014 at 7:42 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** There is also Meta-Update http://www.softwaretoolhouse.com/ and specifically the ITSM 7.1 Migration Package http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html of scripts which allows you to change your companies, organization, people, support structure, product catalogue – and even Changes of type Release into Releases – along the way. No it is not free but the costs are small compared to the efforts saved. Contact me off list for more details or trials. Cheers Ben Chernys Senior Software Architect [image: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: *Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com*Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. *Meta-Archive* does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Lyndsay Reese *Sent:* October-07-14 15:51 *To:* arslist@ARSLIST.ORG *Subject:* RRR|Chive vs. DDM ** Hello arslisters, I am in need of a good data migration tool to get all of our current ARS/ITSM 7.5 production data over to our new ARS/ITSM 8.1.01 fresh install server, with moderate customizations (we were not interested in copying our full prod db to the new server and then upgrading it, as it has had its own issues in the past with prior installs and upgrades and customizations). Therefore, the servers are not identical. The new server is built, customized, and UAT tested. We do have a development server where we took a db copy of prod, upgraded it to 8.1.01 (to match versions with the new server) and now we need to migrate the data. I've never used RRR|Chive or DDM. Is one better than the other for this type of migration? Thanks in advance for any thoughts/opinions/suggestions
RRR|Chive vs. DDM
Hello arslisters, I am in need of a good data migration tool to get all of our current ARS/ITSM 7.5 production data over to our new ARS/ITSM 8.1.01 fresh install server, with moderate customizations (we were not interested in copying our full prod db to the new server and then upgrading it, as it has had its own issues in the past with prior installs and upgrades and customizations). Therefore, the servers are not identical. The new server is built, customized, and UAT tested. We do have a development server where we took a db copy of prod, upgraded it to 8.1.01 (to match versions with the new server) and now we need to migrate the data. I've never used RRR|Chive or DDM. Is one better than the other for this type of migration? Thanks in advance for any thoughts/opinions/suggestions. Lyndsay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Last Name customer search requires 3 characters instead of 2
Hello listers, We have our customer search set to match based on last name, which OOB requires you to enter at least 3 characters before the hover with the matching results will appear. However, we have MANY customers who have valid last names of exactly 2 characters. While I know that users can hit ENTER in the customer field and do a search that way, our users would like to be able to just type in the 2-letter last name and have it appear in the hover, without that added step. This would save them a lot of time and frustration. Is there a setting someplace where we can change this? Thank you, Lyndsay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Last Name customer search requires 3 characters instead of 2
Thanks LJ. I had a brain fart (I was modifying the Last Name field instead of the Customer field). Works like a charm when you update the 'auto-complete after keystrokes' on the right field! On Thu, Aug 14, 2014 at 10:24 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Reese, I believe that is configured in the 'type ahead' setting for the field in question..the default if I'm not mistaken is 3, but you can certainly change it. On Thu, Aug 14, 2014 at 9:16 AM, Lyndsay Reese lyndsay.re...@gmail.com wrote: ** Hello listers, We have our customer search set to match based on last name, which OOB requires you to enter at least 3 characters before the hover with the matching results will appear. However, we have MANY customers who have valid last names of exactly 2 characters. While I know that users can hit ENTER in the customer field and do a search that way, our users would like to be able to just type in the 2-letter last name and have it appear in the hover, without that added step. This would save them a lot of time and frustration. Is there a setting someplace where we can change this? Thank you, Lyndsay _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Customize the Application Flyout menu
Thank you Tim! I was looking at the Active Link (not the guide) by that same name. No wonder I couldn't find it! On Wed, Jun 25, 2014 at 5:04 PM, Hulmes, Timothy CTR MDA/ICTO timothy.hulmes@mda.mil wrote: Lyndsay, It is set in the following Active Link Guide SHR:LHP:CHP:AppListEntryPoint Change the Application List Label value. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Lyndsay Reese Sent: Wednesday, June 25, 2014 1:59 PM To: arslist@ARSLIST.ORG Subject: Customize the Application Flyout menu ** Hello Listers, I have a requirement to change the label of the Home Page link (opens the IT Home Page that appears in the left-hand application fly-out menu (Application/Quick Links/Home Page) for 8.1. It seems like a pretty simple request, however, I cannot figure out how to change this OOB label. There are no alias's nor labels on the AR System Customizable Home Page, nor the SHR:LandingConsole (well, it has an alias of BMC Remedy). I've already tried changing the both the labels and the alias's on the Home Page form (and flushed the cache), but that didn't change it for the fly-out menu. From where is this Home Page value in the menu coming?!? I've tried logging it and I don't see anything setting it in there. What am I missing? Thanks in advance! Lyndsay _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Customize the Application Flyout menu
Hello Listers, I have a requirement to change the label of the Home Page link (opens the IT Home Page that appears in the left-hand application fly-out menu (Application/Quick Links/Home Page) for 8.1. It seems like a pretty simple request, however, I cannot figure out how to change this OOB label. There are no alias's nor labels on the AR System Customizable Home Page, nor the SHR:LandingConsole (well, it has an alias of BMC Remedy). I've already tried changing the both the labels and the alias's on the Home Page form (and flushed the cache), but that didn't change it for the fly-out menu. From where is this Home Page value in the menu coming?!? I've tried logging it and I don't see anything setting it in there. What am I missing? Thanks in advance! Lyndsay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How do you read the ARSList
Lately I've been using Matt's new site: http://www.remedyusergroups.com/http://www.remedyusergroups.com/site/component/option,com_wrapper/Itemid,40/ as it has an arslist link off of the 'Local RUGs' menu. It auto-groups them and I don't have to worry about keeping any of them. On 9/25/07, John Sundberg [EMAIL PROTECTED] wrote: ** I have been reading the list for years with just my email tool. I have filters etc... so it is not too bad. However, I am wondering what other people use -- as the volume is significant enough that a non-email strategy may be good. Any suggestions? -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
