AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 22:04:11.

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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 22:04:10.

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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Re: RPC:
Program not registered" gesendet am 14.08.2011 21:09:19.

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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 21:04:15.

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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 20:04:14.

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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 20:04:15.

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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Sharon-Michal Mamon-Meged is out of the office. (returning 24/08/2011)"
gesendet am 14.08.2011 19:51:09.

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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 19:05:21.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 18:05:17.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 17:05:18.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 16:04:19.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 15:04:17.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 14:04:13.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 13:04:13.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "AUTO:
Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am
14.08.2011 12:04:21.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-08-14 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Panel
holders and hidden tabs" gesendet am 11.08.2011 10:16:13.

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AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

2011-07-28 Thread Robert . 2 . Kern
Ich bin bis 21.08.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "" gesendet
am 29.07.2011 04:21:38.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. (Rückkehr am 13.07.2011)

2011-07-11 Thread Robert . 2 . Kern
Ich bin bis 13.07.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Technical: Christoph Sommerlik
Organisational: Michael Schletterer


Have a nice day.


Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Error
while sending a fax" gesendet am 11.07.2011 11:21:03.

Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 16.06.2011)

2011-06-14 Thread Robert . 2 . Kern
Ich bin bis 16.06.2011 abwesend.

Support Issues: please contact your responsible Service Desk.

Technical: Martin Hammermann
Organisational: Michael Schletterer


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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Re:
Character String Check" gesendet am 15.06.2011 00:00:15.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 06.06.2011)

2011-06-01 Thread Robert . 2 . Kern
Ich bin bis 06.06.2011 abwesend.

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Technical: Martin Hammermann
Organisational: Michael Schletterer


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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "current
users ITSM 7.0 / 7.1" gesendet am 01.06.2011 16:37:43.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 05.05.2011)

2011-04-20 Thread Robert . 2 . Kern
Ich bin bis 05.05.2011 abwesend.

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Technical: Martin Hammermann
Organisational: Michael Schletterer


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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Re: Server
Value from XML export" gesendet am 20.04.2011 23:44:22.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 20.04.2011)

2011-04-18 Thread Robert . 2 . Kern
Ich bin bis 20.04.2011 abwesend.

Please contact your Service Desk.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Re:
ITSM7.6 query" gesendet am 18.04.2011 15:58:25.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 15.04.2011)

2011-04-13 Thread Robert . 2 . Kern
Ich bin bis 15.04.2011 abwesend.

Please contact your Service Desk.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Re: COLUMN
JOBS ON THE EAST COAST" gesendet am 13.04.2011 14:38:16.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 28.03.2011)

2011-03-24 Thread Robert . 2 . Kern
Ich bin bis 28.03.2011 abwesend.

Please contact your Service Desk.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Re:
DevStudio 7.6.04 not showing objects..." gesendet am 25.03.2011 00:06:21.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 21.02.2011)

2011-02-11 Thread Robert . 2 . Kern
Ich bin bis 21.02.2011 abwesend.

Please contact your Service Desk.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Remedy
Midtier Compatibility" gesendet am 11.02.2011 10:31:47.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 07.06.2010)

2010-06-02 Thread Robert . 2 . Kern
Ich bin bis 07.06.2010 abwesend

Please contact your Service Desk.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Re: ARERR
299 Too many levels in filter processing" gesendet am 03.06.2010 01:49:01.

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AUTO: Robert02 Kern is out of the office. ( Rückkehr am 28.05.2010)

2010-05-25 Thread Robert . 2 . Kern
Ich bin bis 28.05.2010 abwesend

Please contact your Service Desk.

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Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht  "Gurudev
Ankam is out of the office." gesendet am 26.05.2010 00:30:52.

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Robert02 Kern is out of the office.

2010-03-12 Thread Robert . 2 . Kern
I will be out of the office starting  12.03.2010 and will not return until
17.03.2010.

Hello. Im on business trip with limited email access.

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Robert02 Kern is out of the office.

2009-12-16 Thread Robert . 2 . Kern
I will be out of the office starting  07.12.2009 and will not return until
04.01.2010.

I will work on your email after my return.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-12-02 Thread Robert . 2 . Kern
I will be out of the office starting  02.12.2009 and will not return until
03.12.2009.

I will work on your email after my return.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-11-02 Thread Robert . 2 . Kern
I will be out of the office starting  03.11.2009 and will not return until
04.11.2009.

I will work on your email after my return.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-10-29 Thread Robert . 2 . Kern
I will be out of the office starting  30.10.2009 and will not return until
02.11.2009.

I will work on your email after my return.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-09-27 Thread Robert . 2 . Kern
I will be out of the office starting  28.09.2009 and will not return until
01.10.2009.

I will work on your email after my return.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-08-25 Thread Robert . 2 . Kern
I will be out of the office starting  25.08.2009 and will not return until
01.09.2009.

I will work on your email after my return.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-08-18 Thread Robert . 2 . Kern
I will be out of the office starting  18.08.2009 and will not return until
21.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planning: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM), Change
Management Operations: Martin Hammermann
Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-08-02 Thread Robert . 2 . Kern
I will be out of the office starting  08.07.2009 and will not return until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planning: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM), Change
Management Operations: Martin Hammermann
Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-07-07 Thread Robert . 2 . Kern
I will be out of the office starting  08.07.2009 and will not return until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM), Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-06-24 Thread Robert . 2 . Kern
I will be out of the office starting  25.06.2009 and will not return until
30.06.2009.


I will work on your email after my return.
In urgent cases, please contact the Service Desk.

HP Service Manager, Asia Support, Reporting, Training: Christoph Sommerlik
Nafta Concerns: Janette Galvan-Diaz
Service Desk: August Janker
Service Center 4.5: Martin Hammermann
HP Service Manager Rollout Plan: Claus Witzgall

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-06-10 Thread Robert . 2 . Kern
I will be out of the office starting  10.06.2009 and will not return until
15.06.2009.


I will work on your email after my return.
In urgent cases, please contact the Service Desk.

HP Service Manager, Asia Support, Reporting, Training: Christoph Sommerlik
Nafta Concerns: Janette Galvan-Diaz
Service Desk: August Janker
Service Center 4.5: Martin Hammermann
HP Service Manager Rollout Plan: Claus Witzgall

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-05-18 Thread Robert . 2 . Kern
I will be out of the office starting  19.05.2009 and will not return until
02.06.2009.


I will work on your email after my return.
In urgent cases, please contact the Service Desk.

HP Service Manager, Asia Support, Reporting, Training: Christoph Sommerlik
Nafta Concerns: Janette Galvan-Diaz
Service Desk: August Janker
Service Center 4.5: Martin Hammermann
HP Service Manager Rollout Plan: Claus Witzgall

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-05-07 Thread Robert . 2 . Kern
I will be out of the office starting  08.05.2009 and will not return until
11.05.2009.


I will work on your email after my return.
In urgent cases, please contact the Service Desk.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-04-21 Thread Robert . 2 . Kern
I will be out of the office starting  21.04.2009 and will not return until
29.04.2009.


I will work on your email after my return.
In urgent cases, please contact the Service Desk.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-03-11 Thread Robert . 2 . Kern
I will be out of the office starting  12.03.2009 and will not return until
18.03.2009.


I will work on your email after my return.
In urgent cases, please contact the Service Desk.

Have a great day,
Robert

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Robert02 Kern is out of the office.

2009-02-20 Thread Robert . 2 . Kern
I will be out of the office starting  20.02.2009 and will not return until
26.02.2009.


Please contact Janette Galvan-Diaz in urgent cases.

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Re: AW: Error Consuming HP SM7.10 Webservice from out of BMC Remedy. (solved)

2009-02-19 Thread Robert . 2 . Kern
Thank you Conny and Rakshit. Makes sense and works sweat now.

Issue here was/is that we have a procy pac which is like 10 pages long,
and the proxy I used before seemed to actually have not been the right one
(although it worked, when directly entering this one at the browser 
config).

With that hint I now looked into the procx pac again and spotted another
proxy and this one works.

Thanks again!
Robert



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Robert02 Kern is out of the office.

2009-02-05 Thread Robert . 2 . Kern
I will be out of the office starting  06.02.2009 and will not return until
11.02.2009.


Service Desk: Janker August
Remedy CAS: Janker August
Remedy SIMS: Janette Galvan-Diaz
Categories+Group Changes: Janette Galvan-Diaz, August Janker
ITSM Tool Rollout Queries: Christoph Sommerlik

eMail to all available SIMS staff (global):
07_ww_mg_remedyad...@conti07

Have a nice day,
Robert

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Re: ARS 7.5?

2009-01-16 Thread Robert . 2 . Kern
Im most curious about the new Admin client, Eclipse based !




Scott Parrish  
Sent by: "Action Request System discussion list(ARSList)" 

16.01.2009 17:45
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 7.5?






During the final call for the open beta it was announced that ARS 7.5 
would be released today. More than likely it will be tonight as I am sure 
that BMC doesn't want/need everyone downloading at the same time during 
business hours. We were told during the call that there would be an 
announcement on the BMC website (main site or support web, I'm not sure) 
when the download is available.

ITSM 7.5 should also be available today.

Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?

-Tricia





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OT: Remedy @ US Army in Stuttgart Germany?

2009-01-16 Thread Robert . 2 . Kern
Hi Folks ... !

Thats a bit off topic ... however, Im living in Germany and have been to 
the army compound 
in Stuttgart Germany for new year celebration (husband of my wife's sister 
is stationed there).

Somehow we talked about work too, and the folks at the army there actually 
use Remedy (and
seem to lve it :-). Am just wondering now if the army has their own 
Remedy team, or if
they work with contractors? Anyone knows if they also do Remedy related 
work in Germany, 
or its all being done from the states?

Thanks ... just curious.
Robert



Mit freundlichen Grüßen/Best regards
Robert Kern

Corporate Infrastructure IT Operations - Service Integration - Service 
Desk
IT CI OP SI SD
Continental Automotive GmbH
Sodener Strasse 9, 65824 Schwalbach, Germany

Telefon/Phone: +49 6196872546
Telefax: +49 619 687792546
E-Mail: robert.2.k...@continental-corporation.com
www.continental-corporation.com
__
Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany
Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, 
Harald Stuhlmann
Sitz der Gesellschaft/Registered office: Hannover
Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. 
DE814950663
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Robert02 Kern is out of the office.

2009-01-06 Thread Robert . 2 . Kern
I will be out of the office starting  06.01.2009 and will not return until
08.01.2009.


Service Desk: Janker August
Remedy CAS ITSM7 - Specialist: Janker August
Remedy SIMS General: Janette Galvan-Diaz
SIMS+ITSM7 (Remedy) Categories and Group Change Management: Janette
Galvan-Diaz, August Janker
HP Product Queries, Service Desk Management: Walter Zettl

eMail to all available SIMS staff (global):
07_ww_mg_remedyad...@conti07

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-12-08 Thread Robert . 2 . Kern
I will be out of the office starting  08.12.2008 and will not return until
05.01.2009.


Service Desk: Janker August
Remedy CAS ITSM7 - Specialist: Janker August
Remedy SIMS General: Janette Galvan-Diaz
SIMS+ITSM7 (Remedy) Categories and Group Change Management: Janette
Galvan-Diaz, August Janker
HP Product Queries, Service Desk Management: Walter Zettl

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-12-04 Thread Robert . 2 . Kern
I will be out of the office starting  04.12.2008 and will not return until
08.12.2008.


Service Desk: Janker August, Volker Keck
CAS ITSM7: Janker August
Remedy General: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janette Galvan-Diaz
HP Product Queries: Walter Zettl

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-11-14 Thread Robert . 2 . Kern
I will be out of the office starting  14.11.2008 and will not return until
24.11.2008.


Service Desk: Janker August, Volker Keck
Remedy General: Christoph Sommerlik
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janette Galvan-Diaz

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In urgent cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-11-05 Thread Robert . 2 . Kern
I will be out of the office starting  05.11.2008 and will not return until
10.11.2008.

Service Desk: Volker Keck
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janette Galvan-Diaz

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Moving to HP Service Manager 7

2008-10-29 Thread Robert . 2 . Kern
Hello there list,

that's not going to be a final Good Bye (just some kind of ... :-).

We are moving from our home build AR System (building for around 10 
years),
to an out of the box solution. Migration will take some time of course, so 
just a 
"small" Good Bye.

The list has been/is a very cool, helpful, guidance, knowledge base, and 
friendly
international people experience. Thanks a lot for that!

Anyone else have been in contact with HP's SM 7, in the one or other way?
Hope there is also such an approachable community around, like here!


Best greetings to all from Germany, 

Robert

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Re: V.Urgent: How Incident/Change License works, how can we manage releasing

2008-10-27 Thread Robert . 2 . Kern
Hello Manish,

have no hands on experience on ITSM, but the user.log file should be a 
good starting point.
Depending on your version, you can turn it on at the admin or user client, 
at the server->log settings.

We do some license monitoring/opimization based on that log file, down to 
the user.

Don't want to advertise, but you could also invest in a tool for that: 
www.rrr.se

They basically also take the user.log file and report on that. Just that 
they do all for you,
so you dont have to build a report/logic you own ... from what I know, 
they can also
report ITSM (so I assume, the ITSM licenses are also shown at the user.log 
file).


Other then that, you have not provided much infos about how you have done
your "current studies". Did you use the log file, or "just" check the 
available licenses?

Based on that, we perhaps can help further :-)


Cheerio, Robert


Ps. yes, I think BMC should be way more helpful, in providing further help 
for optimized
license allocation ... but hey, its a business :-)


Mit freundlichen Grüßen/Best regards
Robert Kern

Corporate Infrastructure IT Operations - Service Integration - Service 
Desk
IT CI OP SI SD
Continental Automotive GmbH
Sodener Strasse 9, 65824 Schwalbach, Germany

Telefon/Phone: +49 6196872546
Telefax: +49 619 687792546
E-Mail: [EMAIL PROTECTED]
www.continental-corporation.com
__
Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany
Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, 
Harald Stuhlmann
Sitz der Gesellschaft/Registered office: Hannover
Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. 
DE814950663
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subsidiaries.



Manish SINGLA <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

27.10.2008 07:58
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
V.Urgent: How Incident/Change License works, how can we manage releasing






** 
Hello  List,
 
We are growing with our customer base from Remedy utilization in side ST, 
with which our incident and Change support people are growing.
Now we need to estimate the utilization of Helpdesk and Change management 
Floating license utilization, so that we could plan what to buy more.
 
>From our current study of floating license utilization, we can find out 
that ARUser license get assigned to the user (profiled APP Support with AR 
Floating license) as soon as he logon to Remedy application and remains 
with user till he logout from the application. Or License time out can be 
another possibility of license release back to license pool. (Please 
challenge if i am wrong analyzing)
 
Now the license utilization and handling of Incident/change management 
license in black box for us. Now we have some queries for your quick 
expected reply:
1. We couldn't find any OOTB thing that could give me current 
Incident/Change management license utilization. Please advice if any.
2. Please suggest when the Remedy allocates Helpdesk/change floating 
license to a user:
2.1 When he login?
2.2 When he do Save/Update on helpdesk/change form?
2.3 Does helpdesk/change license remains with user?
2.4 If yes what is the way of releasing and what is the standard 
OOTB way of doing(Way Remedy application works)
 
Please explain how Remedy do the license handelling and how we can manage 
better.
 
Thanks
Best Regards
Manish
 
 
 
 
 
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Robert02 Kern is out of the office.

2008-10-01 Thread Robert . 2 . Kern
I will be out of the office starting  01.10.2008 and will not return until
06.10.2008.

Service Desk: Janker August
Remedy General: Christoph Sommerlik
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janker August,
Janette Galvan-Diaz

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-09-12 Thread Robert . 2 . Kern
I will be out of the office starting  12.09.2008 and will not return until
22.09.2008.

Service Desk: Janker August
Remedy General: Christoph Sommerlik
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janker August,
Janette Galvan-Diaz

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-09-09 Thread Robert . 2 . Kern
I will be out of the office starting  09.09.2008 and will not return until
11.09.2008.

Service Desk: Janker August
Remedy General: Christoph Sommerlik
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janker August,
Janette Galvan-Diaz

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-09-03 Thread Robert . 2 . Kern
I will be out of the office starting  03.09.2008 and will not return until
08.09.2008.

Service Desk: Janker August
Remedy General: Christoph Sommerlik
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janker August,
Janette Galvan-Diaz

Remedy Europe, Asia:  Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Convert Non Unicode DB/Server to Unicode?

2008-09-02 Thread Robert . 2 . Kern
Hello Listeners !

just short query.

We are running with AR7.1 and MS SQL2k5.
Currently our DB and Server is Latin 1.

We now need to move to Unicode. The only "upgrage" option I am aware of,
is installing a new Unicode Database, and manually with Remedy means,
moving the data.

Or is there any other easier upgrade option, I am not aware of?


Thank you in advance!
Robert



Mit freundlichen Grüßen/Best regards
Robert Kern

Corporate Infrastructure IT Operations - Service Integration - Service 
Desk
IT CI OP SI SD
Continental Automotive GmbH
Sodener Strasse 9, 65824 Schwalbach, Germany

Telefon/Phone: +49 6196872546
Telefax: +49 619 687792546
E-Mail: [EMAIL PROTECTED]
www.continental-corporation.com
__
Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany
Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier, 
Harald Stuhlmann
Sitz der Gesellschaft/Registered office: Hannover
Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr. 
DE814950663
___
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subsidiaries.

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Robert02 Kern is out of the office.

2008-08-08 Thread Robert . 2 . Kern
I will be out of the office starting  08.08.2008 and will not return until
11.08.2008.

Service Desk: Volker Keck
Remedy General: Christoph Sommerlik
Remedy Nafta, Categories, Groups: Janette Galvan-Diaz

Remedy Europe, Asia:  Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-06-11 Thread Robert . 2 . Kern
I will be out of the office starting  11.06.2008 and will not return until
13.06.2008.

I will respond to your message when I return.

Remedy Europe, Asia:  Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-06-11 Thread Robert . 2 . Kern
I will be out of the office starting  11.06.2008 and will not return until
13.06.2008.

I will respond to your message when I return.

Remedy Europe, Asia:  Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Re: ARS 7.5

2008-06-05 Thread Robert . 2 . Kern
Was notifiied about a bug fix today, in 7.5 Q4.

Let's see ... didn't we used to make bets for release dates here?

I'm throwing in Q2 09 *g*


Cheers, Robert






Misi Mladoniczky <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05.06.2008 16:36
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 7.5






Hi,

I got an email from support today that still said Q4 2008...

If the official release plan has moved forward or backwards, I think that
they should inform their own people about it at least.

Best Regards - Misi, RRR AB, http://rrr.se

> Thanks!!
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
> Sent: Thursday, June 05, 2008 9:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.5
>
>
> **
>
> Last that was posted on the list was Jan. '09.
>
>
>
> Roger A. Nall
>
> Manager, OSSNMS Remedy
>
> T-Mobile USA
>
> Desk: 813-348-2556
>
> Cell: 973-652-6723
>
> FAX: 813-348-2565
>
> sf49fanv AIM IM
>
> RogerNall   Yahoo IM
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave
> Sent: Thursday, June 05, 2008 9:52 AM
> To: arslist@ARSLIST.ORG
> Subject: ARS 7.5
>
>
>
> Anyone know when ARS 7.5 is currently scheduled for release?
>
> Dave Drake - Remedy Administrator - Cerner Corporation
>
> 
>
> CONFIDENTIALITY NOTICE This message and any included attachments are 
from
> Cerner Corporation and are intended only for the addressee. The
> information contained in this message is confidential and may constitute
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If
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Robert02 Kern is out of the office.

2008-04-30 Thread Robert . 2 . Kern
I will be out of the office starting  30.04.2008 and will not return until
26.05.2008.

I will respond to your message when I return.

Remedy Europe, Asia:  Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-04-18 Thread Robert . 2 . Kern
I will be out of the office starting  18.04.2008 and will not return until
24.04.2008.

I will respond to your message when I return.

Remedy Europe, Asia:  Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

You may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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Robert02 Kern is out of the office.

2008-04-14 Thread Robert . 2 . Kern
I will be out of the office starting  14.04.2008 and will not return until
17.04.2008.

I will respond to your message when I return.

In terms of Remedy issues, please contact Christoph Sommerlik, or Martin
Hammermann. Service Desk: August Janker.

You may reach me at my mobile (leave a message, if I don't pick up
immediately):
0170 852 2515

Have a nice day,
Robert

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Network traffic: Configuration possible?

2008-04-07 Thread Robert . 2 . Kern
Dear list,

Topic: Network traffic configuration

ARSystem 7.1 patch02

We have the situation here, that we have a server in Europe, and some 
clients in Mexico.

The roundtrip time is around 190ms, which leads so some performance 
issues.


Question is: how does the package verification work? Is every package 
being confirmed?

Can it be configured, that for example only every 10th package needs to be 
confirmed?


Did not find a hint at the documentation, how it works, or if it can be 
configured.


Thank you all,
Robert




Mit den besten Gruessen/Best regards,

Robert Kern

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