Re: Documentation on Data Management Console
Hello Neha, Thanks for the post. You can download the Data Management Administration Guide for 7.6.04 Application version from below web link on BMC Support site (Please open this link from IE in case you any error message from other web browser) http://documents.bmc.com/supportu/documents/46/19/174619/174619.pdf You can also get additional references and information about latest version UDM Tool from below blog posts on BMC Communities. https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/10/22/connect-with-remedy--how-to-use-data-management-console-in-udm https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/11/15/the-pulse-managing-your-udm-data-load-to-bmc-remedy-itsm-applications I hope this information is of some help to you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need ITMS 7.x Architecture Doc
Hello, Thanks for the post. You can download ITSM Architect Guide for 7.0.x Application version from below link on BMC Support website. http://documents.bmc.com/supportu/documents/57/43/65743/65743.pdf Supportive discussion from BMC Communities can be found on below link with some additional inputs. https://communities.bmc.com/message/136857 Hope this information would be useful to you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: User cannot find Task Templates
Hello, Thanks for the post. In order to create Task template, Please request user to: Connect to System and click on (From Left Navigation Pane Application List), Application Administration Console – Customer configuration - Task Management System - Task Configuration - Task Template Once the Task template form is open, user can create a new Task Template or perform query to see existing Task Template records. You can also get additional information about creating Task Template on below topic from Task Management System - Administrator’s Guide Working with task templates - Page Number 44 For your convenience you can download Task Management System -Administrator’s Guide on below link from BMC Support website. http://documents.bmc.com/supportu/documents/34/12/103412/103412.pdf I hope this information would be useful to you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Webinar Series
Thank for the note. Additional, there is one another ‘Connect with Remedy Webinar series’ to provide information on key product features/modules. You can find more information about ‘Connect with Remedy Webinar series’ and upcoming sessions on below link https://communities.bmc.com/docs/DOC-26400 Hope you would find this information useful! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Regarding Risk in Change Management 7.0.3
Based upon below information from BMC Documentation portal the same formula is getting used to calculate the risk level. https://docs.bmc.com/docs/display/public/change80/Sample+rating+calculation Additionally, you can check if the CI Priority derived factor record on ‘Configure Change Risk Determine’ form is enabled or not. In order to consider CI priority for Risk level calculation, the change request needs to save after relating the CI and providing the information for risk questions. Hope this would be useful! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New features in Change Management 7.6.04 compared to 7.1
You may refer the release notes from below web link to get information on ‘What’s New’ in following ITSM Releases. ITSM 7.6.04 version https://docs.bmc.com/docs/download/attachments/168331034/7604ITSMReleaseNotes.pdf ITSM 7.6.03 Version http://documents.bmc.com/supportu/documents/26/33/142633/142633.pdf ITSM 7.5.x Version http://documents.bmc.com/supportu/documents/87/16/98716/98716.pdf Hope this would be useful ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
