Re: Remedy 9.0.01 - CPU issue

[Singh, Bhanu]

Along with Java settings (Heap, GC, etc.) please check your min and max thread 
settings and make sure both are set to MAX.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Friday, November 11, 2016 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.0.01 - CPU issue

We already have following parameters set jvm.option.17=-XX:+UseConcMarkSweepGC
jvm.option.18=-XX:+UseParNewGC

Most of our users are still using Remedy User tool version 7.6. Could that be 
the culprit?

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ADV: comparing BMC's ITSM v9 against older versions

[Singh, Bhanu]

BMC has been doing platform transformation for last many years and different 
components/modules have been released in different releases along the way. How 
long pure Java API have been there John; which do not use C-API underneath? 
This has been a journey to bring in Java technology stack and eliminate 
proprietary commodity code in every aspects of the platform.


1.   Mid-tier was moved to Java and JavaScript in 6.3 release.

2.   Dev Studio and Pure Java API was released in AR System 7.5 ( 6 years 
now)

3.   Plug-in and FTS code was moved to Java in 8.0 ( 4 years )

4.   Approval server, Assignment and DSO has been on Java since 8.1 ( 3.5 
years)

5.   All other peripheral plug-ins have been transformed into java in the 
earlier releases.

6.   AR Server is transformed into Java in Remedy 9.0

So, java is not new and all performance, scale and endurance characteristics 
have been measured and tested along the way with every little change that was 
made and shipped. The key is how it was done, it was done in such a way so that 
existing AR apps continue to work without any change and platform provided 
upgrade from existing environment to new. No platform in the world has done 
anything like that. It has gone through the right rigor and discipline to call 
it V9. You can do your homework as your solution lives and breathes on this 
platform and let’s know how it works and how easy it is for you NOW to extend 
and expand your solution using standard APIs and extended architecture.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Friday, July 24, 2015 8:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADV: comparing BMC's ITSM v9 against older versions

**
OK - that was probably the wrong thing to call it.

Given - it is a ground up rewrite …

Ground up rewrites have new issues and new performance characteristics.
http://www.joelonsoftware.com/articles/fog69.html

So — anybody’s past performance experience is pretty irrelevant. — therefore we 
are sort of at a 1.0 scenario.

So 1.0 or “new” or 9 or ??? somebody wants to call it … in some ways we are all 
starting over.

And in other ways - we are just going from 8.1 to 9.0 — which for the most part 
applies to the ITSM application — not the engine.

What has happened is BMC has blended the applications and the engine as one 
version number.
(IMHO - to get rid of the concept of using ARS as a dev engine …. which IMHO - 
is what people liked about ARS all along)
Because - apps are easier to sell and more profitable than engines 
(temporarily). (See SNOW)

But - that versioning and blending is false IMHO.

It should not be called v9 instead it should be:
9.0/1.1
or maybe
9011

Who knows … I was just saying that our past performance experience has little 
to do with future experience, we are effectively at a 1.0 in terms of 
understanding performance and as a result CAUTION is wise. You are wise to 
consider that your existing hardware and OS environment is not necessarily the 
right fit for your new environment. With that bit of caution - you will be well 
served. Go blind around the corner ??? — well — go for it.

To simplify:
I see this whole transition something like this…

ARS went from a diesel engine to a rotary engine…

Everybody still knows how to drive the car (applications are the same).
It just takes different skills/understanding to work on the engine.


There should not be fear, lots of people know how to work with rotary engines, 
and there are tons of tools for it … it just is the case that the current 
skilled people with the diesel engine … need to “rethink/retrain” a bit — and 
then they will be caught up.


Now the next question … should we do something about this Pacer?



-John



On Fri, Jul 24, 2015 at 8:37 AM, Chris Hughes 
mailto:chris_hug...@bmc.com>> wrote:
> This release is really a 1.0 release (although called v9),
...
> Regardless, this is a first release of a complete ground up rewrite - so 
> CAUTION is the proper approach


Hi John -

It is is not  the case  that AR 9 is the first release of the AR Java Sever.  
The AR Java server was originally released to a limited customer base well over 
a year ago.  These customers have been running the stack in production for most 
of this past year as well.  The 9.0 release builds on the experience of those 
initial customers.

Regards,

Chris

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"



--

John Sundberg
Kinetic Data, Inc.
"Your business. Your process."

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

__

Re: comparing BMC's ITSM v9 against older versions

[Singh, Bhanu]

Unlike C based ARSystem, V9 does not consume memory on every defintional 
recache. The startup memory is higher because it has more processes like FTS ( 
in V9 FTS is part of server and not a separate plug-in) inside the server.
So overall V9 is more efficient process in memory utilization compared to old 
server and application does uses the language in most optimal way. Hope this 
claries a bit.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Wednesday, July 22, 2015 10:41 PM
To: arslist@ARSLIST.ORG
Subject: ADV: comparing BMC's ITSM v9 against older versions

Tony,

Interesting feedback.

> 3. Memory usage. V9 does use more RAM/Virtual memory than v8 because it is a 
> JAVA application. 

I can not understand how a modern Java based application could be less 
efficient (CPU and memory) than the bloated C based arystem process, that had 
become so utterly inefficient in previous releases. Anything requiring GBs of 
RAM to even start, and vast amounts of CPU to become 'ready', is in need of 
help. Java isn't an inefficient platform - it's got an old school reputation 
for being a bit inefficient, but it's the application not the language at fault 
now-a-days...


John

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to select rows in table fields from mobile devices 8.1

[Singh, Bhanu]

Have your considered using SMART IT, it is free for all Remedy customers on 
7.6.04 and higher version.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lyndsay Reese
Sent: Tuesday, May 12, 2015 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Unable to select rows in table fields from mobile devices 8.1

**
Hello ARSListers,
We have been asked to create a simple view of the Incident Management Console 
that our users can access from their mobile devices and perform a limited 
number of functions.  I've created the view and it displays correctly, however, 
we are unable to select any rows in the table fields from touch screen devices. 
I opened a ticket with BMC and they advised that this would require 
customization, but were unable to explain what would be needed (other than to 
recommend BMC Professional Services). We cannot buy any additional products or 
services to accomplish this task and I am happy to do the work myself, if I 
know what needs to be done. Has anyone else tackled such a request without the 
help of 3rd party applications? If so, what is the best way to go about this?  
Thank you in advance.


ARS 8.1

ITSM 8.1

Midtier 8.1.SP02 Patch 001 201503051028 Hotfix

Windows Server 2008 r2 Standard 64-bit

Tomcat 6.0

SQL
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

[Singh, Bhanu]

Come learn more about AR System Platform specially enhancements on Upgrade and 
Platform evolution.

Bhanu

BMC Software
[Engage-2014]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Wednesday, September 03, 2014 7:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Its going to be fun…

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat)
Sent: Wednesday, September 03, 2014 10:20 AM
To: arslist@ARSLIST.ORG
Subject: [arslist] FW: ENGAGE

**
Ready, Fire, Aim!

Jim Coryat

From: Lynn Larsen [mailto:lynn_lar...@mmi.net]
Sent: Tuesday, September 02, 2014 1:47 PM
Subject: Re: ENGAGE

**
I know mine did.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, September 02, 2014 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Earlybird is being offered in this email.  I am going to have to check.  My 
window of opportunity may have already closed.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, September 02, 2014 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Too late for the 'early bird' rate, or too late to attend at all?

On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**
Wow!  This email is just a little too late!  An excerpt from the email I 
received from BMC today!


Unparalleled access to BMC product experts, partners, service providers, and 
customers for in-depth user sessions and learning labs on technical topics • 
Evening with the Experts hosted by Doug Mueller, BMC Corporate Architect and 
co-founder of Remedy Corporation • Over 50 breakout sessions for Remedy 
customers featuring favorite speakers like Lenny Warren, Kelly Deaver, Peter 
Adams, LJ LongWing, and more • A special lunchtime event that will transform 
everything you know about Remedy

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



Note: This e-mail and any attachments may be privileged and confidential and 
protected from disclosure. If the reader of this message is not the intended 
recipient, or an employee or agent responsible for delivering this message to 
the intended recipient, you are hereby notified that any disclosure, copying, 
distribution or use of this e-mail and any attachments is strictly prohibited. 
If you have received this e-mail in error, please notify us immediately by 
returning it to the sender and deleting it from your computer system. Thank you 
for your cooperation.
_ARSlist: "Where the Answers Are" and have been for 20 years_


Click 
here
 to report this email as spam.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 2013 MVP

[Singh, Bhanu]

Congratulation Dave!, It is well deserved recognition of your contribution to 
this family -:).

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter
Sent: Friday, October 04, 2013 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: 2013 MVP

**

Short summary - it's all LJ's fault. :-)

First off, I wanted to say how humbled I am to have won the ARSList MVP award.  
When I got the call from Dan that I'd been nominated and he asked me to attend 
WWRUG13, I saw it as a great chance to see a lot of friends again.  It was a 
pleasant shock to have been remembered by so many on the list that the voting 
ended up the way that it did.  I am deeply touched that you felt that I was 
able to help those on the list in some small way - but what you don't realize 
is that you helped me even more.  The ARSList is the most vibrant, loyal and 
loving community that I've ever been part of and I learned so much about how a 
common vision can inspire such a sense of camaraderie and friendship.  While I 
may have drifted away from the ARSList on a daily basis, I'll know that we'll 
always be together as a family.

That said, here's what LJ did.  During the MVP awards, he wanted to show what 
the nominee's do in their off hours away from work.  So he put up a slide with 
the results of Googling the nominee's names.  If you Google "David Easter", you 
get a British actor and a picture of David Bowie on Easter in his lightning 
bolt face paint.   His quote was something like "and it looks like David spends 
the weekends shirtless wearing makeup".  Afterwards, I made the offhand comment 
that it'd be amusing if I put on that face paint during the Thursday Night 
party - and a plot was formed...

I've changed a bit since that early photo of David Bowie Easter was taken, so 
attached is a side by side comparison of the original and what I look like 
today.

As a quick update on what I've been doing since May, I've joined a company that 
provides cloud infrastructure technology and services around OpenStack called 
Mirantis.  Given that everything is moving "into the 
cloud" these days, and BMC itself has a Cloud LifeCycle Management solution 
that was partially built on AR System, I'm sure that I'll bump into many of you 
professionally sooner than later.

I'm told that just like Miss America, I will be required to crown next year's 
MVP at WWRUG14 (or the equivalent).  So it even if we don't meet up in the 
cloud, it looks like you're _still_ not rid of me... :-)

For those that I saw at WWRUG13, it was like a family reunion to see you all 
again - I really missed you guys.  For those here on the list, thank you again 
for the recognition of my small contribution to this amazing community.  I wish 
each and every one of you the best in wherever life takes you.

Take Care,

-David J. Easter


From: Susan Palmer mailto:suzanpal...@gmail.com>>
To: arslist@ARSLIST.ORG
Sent: Friday, October 4, 2013 5:31 AM
Subject: Re: 2013 MVP

**
Ok David  you don't want to scare away any non-attendee newbies with that 
pic and no explanation!

On Fri, Oct 4, 2013 at 12:22 AM, Shellman, David 
mailto:dave.shell...@te.com>> wrote:



___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_


_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Moving from Solaris to Linux - COMPLETED - wooo hooo !!!

[Singh, Bhanu]

User Tool is not Unicode compliant. For 8.1, I would recommend using mid-tier.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Thursday, July 11, 2013 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Solaris to Linux - COMPLETED - wooo hooo !!!

** Do you know if 7.6.4 is unicode compliant?
On Thu, Jul 11, 2013 at 3:18 PM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**

Fred is right.  The 7.5 UT is not unicode compliant.

Rick
On Jul 11, 2013 12:19 PM, "Susan Palmer" 
mailto:suzanpal...@gmail.com>> wrote:
** Into the user tool ... we haven't installed  mid-tier yet.  But I was hoping 
that not everyone would have to use mid-tier, my personal preference is the 
user tool.

On Thu, Jul 11, 2013 at 2:14 PM, Grooms, Frederick W 
mailto:frederick.w.gro...@xo.com>> wrote:
When you paste into Remedy are you pasting into the User Tool or Mid-Tier?   I 
don't remember how Unicode the 7.5 user tool is, but Mid-Tier is Unicode 
compliant.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan 
Palmer
Sent: Thursday, July 11, 2013 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Solaris to Linux - COMPLETED - wooo hooo !!!

**
Drinks all around the table !!

We completed the upgrade to v8.1, Oracle 11g unicode on Linux on our play 
server today!   Several restarts, dealing with numerous error messages mainly 
to do with the database, but finally we're there.  We've never been so version 
current!

And everything seems to work using the v7.5 user tool.  We will be going to 
mid-tier but this is a major accomplishment.  Now only 6 servers to go!

I've tested a various aspects of our system, enough to feel it's a beautiful 
working piece of technology.

There is one outstanding issue which I've sent to support regarding the display 
of Chinese characters in fields.  One of the reasons we we're going to unicode 
was to display Chinese characters (among other characters) for our China office.

When I copy an email with Chinese characters and paste it into a character 
field it still shows me the  rather than the character.  When I paste the 
same text into Notepad for example I see the Chinese character.

My expectations were that I'd see the data with the correct characters.  Am I 
off-base?

Smiling big time ...

Susan
-Original Message-
On Tue, Jun 25, 2013 at 9:03 AM, Susan Palmer  wrote:
Hi Everyone,

Our current environment is Solaris 10 with Oracle 10g non-unicode and ARS 
7.5P4.  We are trying to move to a Linux CentOS release 6.4 Final (Red Hat 
Linus  6.4) with Oracle 11g unicode and ARS 8.1. These are VM instances.

We are finding the Linux box does want Oracle 10g.  Since we are moving to a 
new server we wanted to do fresh installs at the 10g level and do an import of 
our database, then proceed with the oracle upgrade and ARS upgrade.

So we thought we would start with an 11g db on the linux box and go from there 
but when we tried the 7.5 install it said it wouldn't work on 11g.  When I 
check the compatibility chart it indicated 10g or higher for 7.5.

So the basic steps we'd like to do:
Install 11g on the linux server.
Export 10g from current server and import it into 11g.
Install ARS 7.5  (we received an error at this point saying it wouldn't work on 
11g ???)
Install ARS 8.1

Has anyone done something similar?  Is there something wrong with our approach?

Appreciate any feedback you can provide.

Thanks,
Susan

Susan Palmer
___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"