RE: Anybody still doing Custom Development?

[Stan Feinstein]

Hi Jason,

 

Yes, here at Project Remedies, we do custom development.  Our focus has been 
building our ActionProgram Manager Plus, which is a process and life-cycle 
management system.  It uses processes to generate project and cost plans, 
tracks resources, and costs.  It’s tightly integrated with the ITSM suite.  

 

We are still a strong believer in the AR System as a development environment.  
And I wish the ARSList would continue to be available.

 

The day before Thanksgiving, we have a lot to be thankful for.  Including 
everyone in the Remedy community all these years.

 

Happy Thanksgiving.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: Wednesday, November 27, 2019 11:43 AM
To: arslist@arslist.org
Subject: Anybody still doing Custom Development?

 

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter.

 

1)

It has been years since our beloved List buzzed with posts from people sharing 
what they are building, how they are creatively enhancing ITSM (or building 
their own). We all experienced the transition from "we can build whatever the 
business needs on Remedy" to "we want ITSM out of the box." BMC stopped 
promoting Remedy as a platform to build your own solutions on years ago 
(actually, did they ever or was that left over from Remedy Corp?). 
Understandably many organizations had the desire to move to a packaged product 
that was supported and maintained by a vendor. I can't fault them.

 

But I miss the creativity, the ingenuity, the excitement, and the reward of 
creating solutions (both ITSM related not ITSM related). Does this still exist 
anywhere?

 

Even though I left my original Remedy home (Sharp HealthCare) a few years ago 
to relocate in Austin, the writing was on the wall there as well. I spent my 
last few years there building a lightweight ITSM suite from the ground up 
(because OOTB ITSM was too rigid and burdensome for that organization). However 
they are just about to go-live with Ivanti Service Manager, out of the box, no 
"customization". We had a history of building all kinds of business solutions, 
some not even IT related. Those will all go away when they retire their Remedy 
environment. Another Remedy shop where creativity and rapid development was 
king... gone.

 

More recently at my current job, I built a filter a few weeks ago. It was a 
documented fix in a KA for an ITSM issue. Just being in Dev Studio again put a 
huge smile on my face. I was once again in my happy place, for those 5 minutes 
at least. It reminded me of the hours I spent a few years ago cranking out 
forms and workflow.

 

Is anybody out there willing to share if they still use Remedy as a development 
platform? Is Remedy as a development platform really dead?

 

While I would love for us to have a open conversation about what organizations 
are still doing Remedy development, I also understand there are confidentially 
concerns for some. Please feel free to email me directly if you wish 
(jason.mil...@gmail.com  ).

 

2)

The contract I have been working under is quickly coming to an end and it is 
looking like I will need to find a new source of income. I would love to find 
out, not only are organizations still performing Remedy development, but even 
better if there are any with an opening for a Remedy Developer in Austin, TX or 
Remote.

 

There is a ton of tech around me (the area has been called "Silicon Hills 
 "), I know some of the companies 
in the area used Remedy at one point, but it appears completely dead here in 
Austin for Remedy work. Did BMC (heck, they even have an office here) really 
lose all of these customers to the competition?

 

Hopefully this will catch somebody's attention in my area that is still using 
Remedy and we can connect. To clarify, while I love doing Remedy development 
(it would be my dream job), I have nothing against ITSM and am very capable and 
content working with the suite (it is my current job).

 

Hopefully this post will spark one last (or a few) good conversation on the 
ARSlist.

 

*  Putting on my ARSlist Admin hat (or whatever my title is)   * 

 

Dan, Misi and myself have been discussing the List's final days (ok, think what 
you will, but my eye just watered up after typing that). Due to some 
circumstances the list may live on a bit longer than was originally stated. So 
until the plug is pulled... Post away! Once the List no longer accepts 
posts/replies the archives will still be available.

 

Happy Thanksgiving to my Remedy family in the US! And have a great 

ADV. European Remedy Consultants and SharePoint Consultants with Security Clearances.

[Stan Feinstein]

Good day,

 

I have an immediate opportunity for 3 Senior Remedy Consultants with ITSM
and TrueSight experience and 2 SharePoint consultants.  It is a 3 month
engagement primarily in Belgium with the possibility of the work extending.
The rate is good.  There is no US work.  Remote work is possible from other
sites within Europe based on ITM network connectivity. 

 

A security clearance from your country of residence is required.  

 

For Remedy, basic requirement is to configure BMC ITSM 9.1 and TrueSight,
with ITIL conformant processes, workflows, service catalogue/self-help, with
a federated CMDB that actually works.

 

For SharePoint, basic requirement is to configure enterprise SharePoint
instance and consolidate at the enterprise level many, many disparate
(disorganized)  SharePoint sites, to include integration as part of
enterprise Service Knowledge Management System.  SharePoint will host all
training materials and HTML5 based CBTs.

 

If you do not have one, you will need to obtain work permit (specialised
technician - maximum 90 days in Belgium) and/or Schengen visa.

 

Long hours, weekend, and holiday work as required to meet schedule.

 

We are looking for all-inclusive hourly rates to support senior or higher
level skills (someone that can do the work of three, for the price of one)
in Belgium, this includes travel, housing, cost of living overseas, taxes,
and the like.  No ODCs, no travel reimbursement to get your staff to
Belgium.  We reimburse for travel once in Belgium to other NATO sites, if
required, US State Department per diem, etc.

 

If you are interested, please contact me off the ARSList and please send me
your CV in Word format.  My email is  
st...@projectremedies.com and work phone is 001-310-230-1722.

 

Thanks.

 

Stan

 

Stanley Feinstein

President

Project Remedies Inc.

15920 Sunset Blvd. #7

Pacific Palisades, CA 90272

st...@projectremedies.com  

www.projectremedies.com  

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

ADV. Looking for a consultant with Remedy and SharePoint experience, with a Secret clearance.

[Stan Feinstein]

Hi,

 

I am looking for a Remedy consultant with SharePoint experience, who has a
Secret clearance and is willing to travel.  The rate is very good.  This is
an immediate need.

 

Please, only US citizens should apply.  Please contact me off-list.  My
email is st...@projectremedies.com <mailto:st...@projectremedies.com> .

 

Thanks.

 

Stan Feinstein

w. 310-230-1722

c. 310-428-5748.

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Stan Feinstein]

Misi,

 

I hope you are wrong, that Remedy as a brand is not dead, but will continue to 
live and evolve.

 

And I for one am disappointed that the ARSList is ending.  It’s been our 
community for 25+ years, and I hope you and your peers will figure out a way 
for it to continue.

 

Stan Feinstein

w. 310-230-1722

c. 310-428-5748.

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 03, 2019 2:19 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

 

Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se




October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
<mailto:arsl...@danielbloom.ca>  wrote:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

ADV. Remedy consultants with Secret clearances needed.

[Stan Feinstein]

Hi,

 

I am looking for 2-3 Remedy consultants who have a secret clearance for work
on-site on a long-term project in the Midwest.  If you are interested,
please contact me directly rather than on the ARSList.  My work phone is
310-230-1722.   I can give you more of the details when we talk.

 

Thanks.

 

Stan

 

Stanley Feinstein

President

Project Remedies Inc.

15920 Sunset Blvd. #7

Pacific Palisades, CA 90272

st...@projectremedies.com  

www.projectremedies.com  

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

ADV. Managing Work.

[Stan Feinstein]

Hi,

 

We know that the best way to manage work is to assign people to tasks, and
then track their performance.  "Delegate and Inspect."  With the Remedy IT
Service Management suite, you are already doing this for incidents,
problems, and changes.  With Project Remedies' ActionProgram Manager Plus
(APM Plus), you could doing it on the same Remedy environment for project
tasks.  And tying them all to service requests and assets.  There are at
least 17 use cases including service fulfillment.  What would your use-case
be?

 

Please give me a call at 310-230-1722 to discuss, or please check out our
new website at www.projectremedies.com  .

 

Thanks.

 

Stan

 

Stanley Feinstein

President

Project Remedies Inc.

15920 Sunset Blvd. #7

Pacific Palisades, CA 90272

st...@projectremedies.com  

www.projectremedies.com  

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

ADV. Looking for a Sr. Remedy Consultant in Washington, DC area.

[Stan Feinstein]

Hi,

 

I am trying to fill an immediate opportunity for a Sr. Remedy Consultant in
the Washington, DC area.  This person needs a Secret clearance as well as
experience implementing custom solutions, written with the AR System.

 

Please call me at 310-230-1722 and send me your resume.  My email is
st...@projectremedies.com  .

 

Thanks.

 

Stan

 

Stanley Feinstein

President

Project Remedies Inc.

15920 Sunset Blvd. #7

Pacific Palisades, CA 90272

st...@projectremedies.com  

www.projectremedies.com  

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Off Topic - HP Support Request

[Stan Feinstein]

Since we are off-topic, the best story I know of this kind was from my friend, 
Bob Lee, may he rest in peace.  He was having problems with his Mercury and on 
the way to work, heard on the radio that Henry Ford II was on his honeymoon at 
a hotel in Monaco and they named the hotel.  Bob decided to call him and ask 
for his help.  He called the hotel, and got connected to Mr. Ford’s party.  The 
person answering the phone asked who this was, and Bob said “Lee” which is the 
way he always answered that question.  They must have thought it was Lee 
Iacocca and put him through.  Absolutely incredible but that was Bob.  Mr. Ford 
had him call a VP in Detroit who had him call someone locally.  Anyway, to make 
a long story shorter, he got a new engine for nothing 2 days later.  

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 2:29 PM
To: ARSList <arslist@arslist.org>
Subject: Re: Off Topic - HP Support Request

 

Hi Stan,
Do you have a contact for the HP President, I seem to have exhausted all 
contacts I have including the executive escalations teams. 

Kind Regards,
Carl

 

On Mon, 22 Jan 2018, 22:25 Stan Feinstein, <st...@projectremedies.com 
<mailto:st...@projectremedies.com> > wrote:

Hi Carl,

 

Write to the President of HP about this matter.  He/she probably has their own 
help desk that takes care of complaints like yours.  That’s been my experience. 
 My rule has become: talk with the service desk twice, and then go to the 
President’s office.  I won’t bore you with the details, but it worked twice, 
once with Bank of America and once with Southwest Airlines.  The Presidents of 
both companies had their own service desks which answered to them.

 

Stan

 

From: ARSList [mailto:arslist-boun...@arslist.org 
<mailto:arslist-boun...@arslist.org> ] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 1:53 PM
To: 'ARSList' <arslist@arslist.org <mailto:arslist@arslist.org> >
Subject: Off Topic - HP Support Request

 

Howdy,

A little of topic, but none the less IT related.

I would be appreciative if people could share/comment on the below to gain some 
traction to get to a satisfactory resolution:

 

 
<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.linkedin.com%2Fpulse%2Fhp-support-carl-wilson>
 https://www.linkedin.com/pulse/hp-support-carl-wilson

 

I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC 
Engage trip in Las Vegas, only to have one of the screens crack on one of the 
units.

Up until present, I have not been able to have this fixed although agreeing to 
pay to have this repaired and having the unit returned twice unrepaired.  

 

Seems like in the UK/EU, you cannot get a "US" based machine fixed as they 
cannot "obtain" the part from their US operations.  

 

I even supplied the required part (broken "screen", purchased at my own cost 
from the US - screen only) to the repair centre, but as this was not a "all in 
one" unit consisting of the backing plate (metal covering) + screen i.e. , they 
would not repair the unit as they could not simply just "bolt it in"!

 

Cheers.

 

--

 

Kind Regards,

 

Carl Wilson

 

 

 


 
<https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
 

Virus-free.  
<https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
 www.avast.com 

 

--
ARSList mailing list
ARSList@arslist.org <mailto:ARSList@arslist.org> 
https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Off Topic - HP Support Request

[Stan Feinstein]

1501 Page Mill Rd., Palo Alto, CA. 94304.   001-650-857-1501.  Mr. Dian Weisler 
is President and CEO.  Ron Coughlin is President, Personal Systems.  I got all 
of this from their 2017 10-K/A.  if you go to the bottom of their home page, 
under Investor Relations, you’ll find links to their 10K, which replaced Annual 
Reports a few years ago.  

 

They are waiting for your call.  They are there just for these types of issues.

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 2:29 PM
To: ARSList <arslist@arslist.org>
Subject: Re: Off Topic - HP Support Request

 

Hi Stan,
Do you have a contact for the HP President, I seem to have exhausted all 
contacts I have including the executive escalations teams. 

Kind Regards,
Carl

 

On Mon, 22 Jan 2018, 22:25 Stan Feinstein, <st...@projectremedies.com 
<mailto:st...@projectremedies.com> > wrote:

Hi Carl,

 

Write to the President of HP about this matter.  He/she probably has their own 
help desk that takes care of complaints like yours.  That’s been my experience. 
 My rule has become: talk with the service desk twice, and then go to the 
President’s office.  I won’t bore you with the details, but it worked twice, 
once with Bank of America and once with Southwest Airlines.  The Presidents of 
both companies had their own service desks which answered to them.

 

Stan

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 1:53 PM
To: 'ARSList' <arslist@arslist.org <mailto:arslist@arslist.org> >
Subject: Off Topic - HP Support Request

 

Howdy,

A little of topic, but none the less IT related.

I would be appreciative if people could share/comment on the below to gain some 
traction to get to a satisfactory resolution:

 

 
<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.linkedin.com%2Fpulse%2Fhp-support-carl-wilson>
 https://www.linkedin.com/pulse/hp-support-carl-wilson

 

I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC 
Engage trip in Las Vegas, only to have one of the screens crack on one of the 
units.

Up until present, I have not been able to have this fixed although agreeing to 
pay to have this repaired and having the unit returned twice unrepaired.  

 

Seems like in the UK/EU, you cannot get a "US" based machine fixed as they 
cannot "obtain" the part from their US operations.  

 

I even supplied the required part (broken "screen", purchased at my own cost 
from the US - screen only) to the repair centre, but as this was not a "all in 
one" unit consisting of the backing plate (metal covering) + screen i.e. , they 
would not repair the unit as they could not simply just "bolt it in"!

 

Cheers.

 

--

 

Kind Regards,

 

Carl Wilson

 

 

 


 
<https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
 

Virus-free.  
<https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
 www.avast.com 

 

--
ARSList mailing list
ARSList@arslist.org <mailto:ARSList@arslist.org> 
https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Off Topic - HP Support Request

[Stan Feinstein]

Hi Carl,

 

Write to the President of HP about this matter.  He/she probably has their own 
help desk that takes care of complaints like yours.  That’s been my experience. 
 My rule has become: talk with the service desk twice, and then go to the 
President’s office.  I won’t bore you with the details, but it worked twice, 
once with Bank of America and once with Southwest Airlines.  The Presidents of 
both companies had their own service desks which answered to them.

 

Stan

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 1:53 PM
To: 'ARSList' 
Subject: Off Topic - HP Support Request

 

Howdy,

A little of topic, but none the less IT related.

I would be appreciative if people could share/comment on the below to gain some 
traction to get to a satisfactory resolution:

 

 

 https://www.linkedin.com/pulse/hp-support-carl-wilson

 

I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC 
Engage trip in Las Vegas, only to have one of the screens crack on one of the 
units.

Up until present, I have not been able to have this fixed although agreeing to 
pay to have this repaired and having the unit returned twice unrepaired.  

 

Seems like in the UK/EU, you cannot get a "US" based machine fixed as they 
cannot "obtain" the part from their US operations.  

 

I even supplied the required part (broken "screen", purchased at my own cost 
from the US - screen only) to the repair centre, but as this was not a "all in 
one" unit consisting of the backing plate (metal covering) + screen i.e. , they 
would not repair the unit as they could not simply just "bolt it in"!

 

Cheers.

 

--

 

Kind Regards,

 

Carl Wilson

 

 

 


 

 

Virus-free.  

 www.avast.com 

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Immediate Opportunity for a Remedy consultant with a Secret Clearance and SSBI Investigation Type.

[Stan Feinstein]

Hi,

 

I'm working to find an experienced Remedy consultant for an immediate
opportunity in Tampa.  But the person needs to have a secret clearance and a
SSBI investigation type.  If you have a Top Secret clearance, you have the
SSBI investigation type.

 

The pay is very good.

 

Please call me at 310-230-1722 and send your resume to
st...@projectremedies.com <mailto:st...@projectremedies.com>  if you are
interested.

 

Thanks.

 

Stan Feinstein

w. 310-230-1722

c. 310-428-5748.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Adv.: Get a 20% discount on all Project Remedies services and applications.

[Stan Feinstein]

Good morning,

 

This has absolutely nothing to do with Remedy or the ITSM Suite, but . . . .
I wanted to catch your attention.  My goddaughter is a finalist for
Ultiworld's catch of the year, and needs your vote.  Please click on the
link below, watch her video and vote for Sophie Knowles.

 

Thanks.

 

Stan

 

 

 

 

Stan,

 

In an unexpected turn of events, my daughter Sophie is the finalist from the
women's division for Ultiworld's catch of the year.  Watch both videos here.
If, like me, you have multiple devices and enjoy rigging elections, you can
vote on as many devices as you have.

 

https://ultiworld.com/2017/01/06/finals-ultiworlds-catch-year-bracket-presen
ted-friction-gloves/#pd_a_9628991https://ultiworld.com/2017/01/06/finals-ult
iworlds-catch-year-bracket-presented-friction-gloves/#pd_a_9628991

 

Seb

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Please Vote my Idea up! - UDM Process Templates don't load sequence or Change task phase

[Stan Feinstein]

Kelly,

 

Years ago, i.e. before any ITSM applications had been developed, Project 
Remedies developed Service Manager, a Remedy-based application for defining 
work templates.  We later expanded it to also handle approval templates.  These 
templates include parent / child/ grandchild functionality, as many levels as 
you’d like, and predecessor / successor functionality, as many relationships as 
you’d like.  Service Manager also includes an ad hoc task capability, because 
of the 80/20 rule.  

 

The ad hoc task capability is very cool.  With it, any Remedy task can be 
changed to a parent, with children defined one at a time.  I remember a funny 
story.  I had just learned about that the ad hoc task capability can change any 
ticket to a parent and add children tickets when I received a call from one of 
our users.  He wanted to talk about something else, and when we were done, I 
asked him if he knew about this capability.  He said that he did and they use 
it all the time.  They trained their help desk (it wasn’t a “service desk” yet) 
personnel on how to use it, and gave them the authority that when they saw an 
opportunity to define a new process, to use the ad hoc task functionality to 
define it.  When they had the process defined the way they liked it, to bring 
it to their manager for review.  It would then be defined as a template to be 
used again and again.  He and I laughed that this was another example of the 
user understanding more about the application than the vendor.

 

Defining the predecessor / successor sequence is pretty simple, and all within 
the application.

 

If you’d like to see how it’s done, please give me a call at 310-230-1722 and 
we can set up a web demo.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver
Sent: Wednesday, January 04, 2017 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Please Vote my Idea up! - UDM Process Templates don't load sequence or 
Change task phase

 

** 

Hi Listers,,

 

Please have a look at my idea in communities and vote it up if you agree - 
https://communities.bmc.com/ideas/14820

 

In the workbooks Change_Process_Setup.xlsx and Task_Process_Setup.xlsx there is 
no way to import sequence relationships. I've implemented Task Management at 
numerous companies and they always want to sequence the tasks, not build a 
flow. Flow building is reserved for SRM.   I know that in reality a flow is 
built behind the scenes but that should be done by workflow not the tedious job 
of do it your self.

 

The closest thing I have today for Parent to Task is the 
TMS_LoadAssocationTemplate tab. It allows me to related the tasks to the parent 
task group or change but the sequence for everything is 1 and then workflow 
automatically sets it to the next higher sequence based on the order it was 
loaded, not on the order you are used to in the App Admin Console where you can 
specify multiple tasks with the same order (simultaneous activation) besides 
specifying the order so things get done in the right order. If you are loading 
hundreds of parent/child relationships that leaves you with a large manual job 
to go fix the sequences. 

 

BMC's recommendation is to utilize standard type and define the flow in the 
flows tab of UDM. That is time prohibitive if you have hundreds of tasks and 
leads to a support nightmare for editing and using if the customer has always 
used sequence.

 

Phase is another issue. We utilize phase management in Change. This information 
seems to be stored in in TMS:SummaryData. Plus there is a hidden value that 
must be set in the Change Template. The load doesn't even begin to address the 
phase in which the task should be associated. It appears the load could 
possibly be altered to load to information to TMS:AssociationTemplate and 
TMS:SummaryDataTemplate if there was workflow on the load form to pull in all 
the appropriate GUIDs. This should be a small fix to implement that would 
produce big results for those creating hundreds of parent child associations.

 

 

Kelly Deaver
ke...@kellydeaver.com   (Business mail)

kdea...@kellydeaver.com   (arslist mail) 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: New ARSList server test mail 2

[Stan Feinstein]

That worked.  It’s a happy morning that the ARSList continues.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, October 31, 2016 7:01 AM
To: arslist@ARSLIST.ORG
Subject: New ARSList server test mail 2

 

** 

Ok, here we go again. Please ignore. Let's see if it works better though.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Keeping the ARSList going as it is.

[Stan Feinstein]

Joe,

 

We are working that off-line.  If you'd like to make a contribution, please
contact me at st...@projectremedies.com <mailto:st...@projectremedies.com> .
I can give you the details.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, June 07, 2016 4:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Keeping the ARSList going as it is.

 

** 

How much does it cost to keep the list running though a financial year?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: Monday, June 06, 2016 8:23 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Keeping the ARSList going as it is.

 

Hi Tim,

 

A number of people have expressed interest to me.  Let's keep the
communication going.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 06, 2016 5:17 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Keeping the ARSList going as it is.

 

** 

Stan,

KPBS, Inc is willing to look at this with you. Have emailed you and Dan off
list.

 

Tim Powell

Vice President

KPBS, Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: Monday, June 06, 2016 5:26 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Keeping the ARSList going as it is.

 

** 

Everyone, 

 

I have the details on the cost of keeping the ARSList going the way it is.
If anyone is interested in contributing, please contact me off the list.  I
need at least 10 companies to contribute.  Project Remedies will be one of
the companies if others are interested.

 

Thanks.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Keeping the ARSList going as it is.

[Stan Feinstein]

Hi Tim,

 

A number of people have expressed interest to me.  Let's keep the
communication going.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 06, 2016 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Keeping the ARSList going as it is.

 

** 

Stan,

KPBS, Inc is willing to look at this with you. Have emailed you and Dan off
list.

 

Tim Powell

Vice President

KPBS, Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: Monday, June 06, 2016 5:26 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Keeping the ARSList going as it is.

 

** 

Everyone, 

 

I have the details on the cost of keeping the ARSList going the way it is.
If anyone is interested in contributing, please contact me off the list.  I
need at least 10 companies to contribute.  Project Remedies will be one of
the companies if others are interested.

 

Thanks.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Keeping the ARSList going as it is.

[Stan Feinstein]

Everyone, 

 

I have the details on the cost of keeping the ARSList going the way it is.
If anyone is interested in contributing, please contact me off the list.  I
need at least 10 companies to contribute.  Project Remedies will be one of
the companies if others are interested.

 

Thanks.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Stan Feinstein]

What does everyone think?  It sounds like many would like to keep it the way is.

Dan, what is your email address?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 6:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Stan,

Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, 
how many more I don't know.

IF everyone joins the ARSlist on BMC Communities we carry on and they will 
still see what they see now.

If you really think it should stay the way it is now, contact me off line to be 
the sponsor, all it takes is cash.

That being said, I am still of the opinion that the community would be served 
better being in communities.

Dan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: June 3, 2016 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 yea

Re: ARSlist Future

[Stan Feinstein]

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: I lost my father last evening..

[Stan Feinstein]

Hi Joe,

 

I’m sorry for your loss.  I hope that time will work its magic and the days
get better for you and your family.  You probably know that no clichés help
in this difficult time.  If you ever want to talk about it, please give me a
call at 310-230-1722.

 

Stan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, April 22, 2016 9:55 AM
To: arslist@ARSLIST.ORG
Subject: OT: I lost my father last evening..

 

** 

I have considered many of you as a part of my extended family and have got
to know many of you over the years personally so felt the need to inform
those that know me that I lost my father last evening. He passed away
peacefully and will be missed by those that he left behind, my mom, my
brother and me.. He was a big part of who I am and what I may have become
and I could not have asked anything more from him than what he could have
given me.. Some of my best years of my childhood and my young adult life
were the years I spent with him before I left home for perusing my career
with Remedy..

 

Please keep him in your prayers..

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Adv.: Opportunity in San Diego.

[Stan Feinstein]

Hi,

 

We are working on a major multi-year opportunity for Sr. Remedy Consultants
with Secret Clearances.  Must have 5+ years of ITSM experience, various
applications.  Must be on-site in San Diego.  No remote work.  No travel
involved.  The pay rates are good.

 

To discuss more about the details of the project and your qualifications,
please give me a call tomorrow (Monday) at 310-230-1722 or send me your
resume specifying a time when we can talk.  My email address is
st...@projectremedies.com <mailto:st...@projectremedies.com> .  If you are
interested, please do not wait for Tuesday.

 

Thanks.

 

Stan Feinstein

President

Project Remedies Inc.

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to migrate any Service Now project to Remedy?

[Stan Feinstein]

Abhi,

Is your client using Service Now's project management functionality?  If so, 
please call me at 310-230-1722.  Project Remedies' ActionProgram Manager Plus 
is Remedy-based and better / richer than Service Now's capabilities in this 
area.

Stan
w. 310-230-1722.
c. 310-428-5748.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, January 12, 2016 6:58 AM
To: arslist@ARSLIST.ORG
Subject: How to migrate any Service Now project to Remedy?

Hi Team,

 

We are having the requirement for migration of the Service Now project to 
Remedy.

Anyone having any high level view on the same.

 

Early response will be highly appreciated.

 

Cheers,

Abhi.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Billing/Invoicing application that works with ITSM

[Stan Feinstein]

Hi Roger,

 

My company’s ActionProgram Manager Plus (APM Plus) can collect costs and do 
billing and it does a lot more than that.  We have counted 18 use cases, 
particularly when combined with the ITSM suite.  As compared to ITBM, it is 
also Remedy-based.  

 

APM Plus is a process and life cycle management system which includes a lot of 
functionality.  When added to the ITSM Suite, it turns it into a fully 
integrated Demand Management System. The idea is to track all work in the 
Remedy system and connect the work to a service request.  If you know the cost 
of each service request, since you  know who the requester was and the 
organization they are in, you can summarize this to get the cost of the work 
performed for each organization.  This is one of the 18 use cases.

 

If you’d like to discuss this, please give me a call at 310-230-1722.

 

Thanks.

 

Stan

w. 310-230-1722.

c. 310-428-5748.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, September 30, 2015 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Billing/Invoicing application that works with ITSM

 

** 

I have been asked if there is a third party application that works with ITSM to 
do Billing/Invoicing.

 

I know that ITBM integrated with ITSM and could produce invoices, since BMC has 
discontinued the ITSM Procurement application and ITBM is there any other 
solution.

 

Thanks in advance.

 

Roger Justice

_ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Adv.: Implementing Project Oriented Customer Service.

[Stan Feinstein]

Have you implemented Service Request Manager or your home-grown equivalent,
and wondered how you were going to handle the service requests that require
true project management functionality?  How you were going to communicate
realistic delivery schedules to your users, learn who is available to do the
work, give management visibility into what everyone is working on, and the
status of all of this work?  Whether the steps you are using are the best
(cheapest? fastest?) way to do it or if one organization is completing the
work faster and cheaper?  How much each request is going to cost and how
much it really did cost?  Project management isn't change management, after
all.  And change management doesn't include true project, resource and cost
management functionality.  We do and more.

 

Project Remedies' ActionProgram Manager Plus (APM Plus) is a true
Remedy-based project, program, portfolio, risk, resource and cost management
system that runs on your existing Remedy environment.  It leverages your
investment in Remedy and allows you to incorporate project management
functionality into your business processes, including interfacing it with
Service Request Manager, Change Management or Asset Management.   Our
bi-directional MS Project Interface is available as an add-on to APM Plus.

 

If you have any questions about APM Plus or would like to schedule an
on-site or web demo, please check out our web site at
www.projectremedies.com or call me at 310-230-1722.  Thanks.

 

Stan

 

Stanley Feinstein, President

Project Remedies Inc.

st...@projectremedies.com

www.projectremedies.com http://www.projectremedies.com/ 

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Bug Tracking and ITSM suite

[Stan Feinstein]

Another idea.  One of the users of our ActionProgram Manager has the following 
bug tracking process for bug reports from users.  They said:
1. Bug reports from users come into the help desk application.
2. Because they are bug reports, they are assigned to the Change Control Board.
3. The Change Control Board looks at it and decides if it is a change or a 
project.
If it's a project, use the Bug Fix Project Plan template to spawn the project 
record and all the tasks in the template.
4. The last task is Implement the fix and that's done in Operations, so when 
they come to that task, use workflow to create a change request, and use 
workflow to notify the person in Operations that there is a new change request.
5. The person in Operations implements the fix and closes the change request.  
When they do, use workflow to a) close the last task in the project, b) close 
the project record since all of the tasks are completed (standard in 
ActionProgram Manager anyway), c) close the original help desk ticket, and d) 
notify the user that the bug has been fixed.

Very cool.

When you think about the thread last week about incorporating an SDLC and 
release management, that's another variation of this same concept:  the idea of 
incorporating program management functionality into your workflow processes.  
Our users tell us that this is one of the big benefits of using a Remedy-based 
program management system. 

Stan.
w. 310-230-1722. 
www.pri-us.com

  - Original Message - 
  From: Axton 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, April 01, 2009 6:36 PM
  Subject: Re: Bug Tracking and ITSM suite


  ** Well said

  Axton Grams


  On Wed, Apr 1, 2009 at 6:21 PM, Lyle Taylor tayl...@ldschurch.org wrote:

** 
The ITSM suite is not really meant for tracking bugs.  If you want an 
application that resides in Remedy, I believe that BMC does sell an application 
intended for that purpose.  If you don’t care if it’s in Remedy, then there are 
quite a number of tools out there (both free and commercial) for tracking 
defects and enhancement requests.  For example, I believe you can use Bugzilla 
for free.  In any case, I would recommend not trying to shove a square peg in a 
round hole by trying to fit it into ITSM somehow.  Find an actual bug-tracking 
tool that meets your needs and use that.  You could also potentially write your 
own little custom Remedy app for tracking bugs if you wanted.  That would at 
least let you easily create a bug directly from an Incident ticket if you 
wanted.



Lyle



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ron Legters
Sent: Wednesday, April 01, 2009 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Bug Tracking and ITSM suite



** 

My user base has been using Incident Management as a de facto bug tracking 
tool for some time now. They just set an Incident to ‘Pending’ and when they 
get around to fixing the bug, they resolve the Incident. This results in 
Incidents being in ‘Pending’ for literally years sometimes. Now our senior 
management would like us to start paying more attention to our Mean Time to 
Repair statistic, and having Incidents open for a really long time makes that 
stat less reliable. I also just got a request from someone to add a ‘Status 
Reason’ of ‘Bug Fix’ to the Pending Status, and I said ‘I don’t think we want 
to do that’. I don’t know where in the ITSM Suite to point her, though for a 
better bug tracking tool. 



Could we use ‘Known Errors’ in Problem Management as a sort of Bug Tracker? 
What are other shops doing?



We’re currently on ITSM 7.



Thanks,
Ron Legters
Tools Administrator 
Production and Quality Control 
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax 
www.univarusa.com 



__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ 



NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ 

  __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are

Re: Bug Tracking and ITSM suite

[Stan Feinstein]

Nicky,

That works as well.

Stan
  - Original Message - 
  From: Nicky Madjarov 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, April 02, 2009 7:37 AM
  Subject: Re: Bug Tracking and ITSM suite


  ** 
  Stan.

  I hope you are not going to be angry on me if I slightly change the process 
you are suggesting (exactly like Bill Belichick would do with the palybooks of 
the other fellow coaches when he put hans on them).

  1. user submits incident report
  2. analyst troubleshoots, confirms the application deffect and a. creates 
problem record; b. relates the incident to the problem and then closes the 
incident; 
  3. problem management investigates root cause and possible solutions, in the 
mean time any new incidents reporting the same deffect are related to the 
problem record.
  4. management approves solution (I don't believe it will be the CAB at this 
point)
  5. project is initiated (in the Action Program Manager or other release mgmt 
tool) for implementing the approved solution
  6. change is initiated when the solution is ready
  7. solution is implemented, CMDB is updated if necessary, change and problem 
are closed.

  Open deffect = persisting problem in your environment

  There you go, ITIL in action  

  Regards,

  Nicky Madjarov
  phone: 973-202-4278
  Find out how to bust your AR System performance @
  http://www.SpeedUpARS.com
- Original Message - 
From: Stan Feinstein 
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Thursday, April 02, 2009 9:34 AM
Subject: Re: Bug Tracking and ITSM suite


** 
Another idea.  One of the users of our ActionProgram Manager has the 
following bug tracking process for bug reports from users.  They said:
1. Bug reports from users come into the help desk application.
2. Because they are bug reports, they are assigned to the Change Control 
Board.
3. The Change Control Board looks at it and decides if it is a change or a 
project.
If it's a project, use the Bug Fix Project Plan template to spawn the 
project record and all the tasks in the template.
4. The last task is Implement the fix and that's done in Operations, so 
when they come to that task, use workflow to create a change request, and use 
workflow to notify the person in Operations that there is a new change request.
5. The person in Operations implements the fix and closes the change 
request.  When they do, use workflow to a) close the last task in the project, 
b) close the project record since all of the tasks are completed (standard in 
ActionProgram Manager anyway), c) close the original help desk ticket, and d) 
notify the user that the bug has been fixed.

Very cool.

When you think about the thread last week about incorporating an SDLC and 
release management, that's another variation of this same concept:  the idea of 
incorporating program management functionality into your workflow processes.  
Our users tell us that this is one of the big benefits of using a Remedy-based 
program management system. 

Stan.
w. 310-230-1722. 
www.pri-us.com

  - Original Message - 
  From: Axton 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, April 01, 2009 6:36 PM
  Subject: Re: Bug Tracking and ITSM suite


  ** Well said

  Axton Grams


  On Wed, Apr 1, 2009 at 6:21 PM, Lyle Taylor tayl...@ldschurch.org wrote:

** 
The ITSM suite is not really meant for tracking bugs.  If you want an 
application that resides in Remedy, I believe that BMC does sell an application 
intended for that purpose.  If you don’t care if it’s in Remedy, then there are 
quite a number of tools out there (both free and commercial) for tracking 
defects and enhancement requests.  For example, I believe you can use Bugzilla 
for free.  In any case, I would recommend not trying to shove a square peg in a 
round hole by trying to fit it into ITSM somehow.  Find an actual bug-tracking 
tool that meets your needs and use that.  You could also potentially write your 
own little custom Remedy app for tracking bugs if you wanted.  That would at 
least let you easily create a bug directly from an Incident ticket if you 
wanted.



Lyle



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ron Legters
Sent: Wednesday, April 01, 2009 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Bug Tracking and ITSM suite



** 

My user base has been using Incident Management as a de facto bug 
tracking tool for some time now. They just set an Incident to ‘Pending’ and 
when they get around to fixing the bug, they resolve the Incident. This results 
in Incidents being in ‘Pending’ for literally years sometimes. Now our senior 
management would like us to start paying more attention to our Mean

Re: How many people using change management for SDLC?

[Stan Feinstein]

How many people using change management for SDLC?Yes, release management is 
very different from change management.  You all might be interested in our AR 
System-based ActionProgram Manager.  (This is an ad, in response to this 
thread).

A release is usually made up of a large number of bug fixes and enhancements.  
The critical question is: will each one be completed by the release date?  That 
means date tracking and ActionProgram Manager includes a critical path method 
date calculator (and Gantt charts and resource charts, etc.) which 
automatically recalculates the finish dates (actually it tracks 10 dates for 
each task) of each task in the project.  Because it's Remedy based, you can 
incorporate this program management functionality into your business processes.

ActionProgram Manager also includes a template capability.  If you have a bug 
fix template and an enhancement template, the tasks in the project plan are 
automatically generated.  This means incorporating a version of your SDLC into 
ActionProgram Manager or the template.  ActionPortfolio Manager sits in front 
of ActionProgram Manager and includes a proposed project stage-gate approval 
process.

For demonstration purposes, we created a form that tracks versions of 
applications.  The demo starts with a request for an enhancement for a specific 
application and a requested finish date.  The person who gets it assigns it to 
a release.  The request is approved (or not).  If approved, a project record 
along with the pre-defined tasks are automatically generated.  All of the dates 
have been calculated.  You can click on the Gantt chart and see the Gantt 
chart.  You can add this project to a pool or program (i.e. a group of 
projects) for the release and see the status of all of the bug fixes and 
enhancements, each small project, associated with the release in one Gantt 
chart.  The demo goes on from there to track actuals.  

By the way, you can also assign people to tasks, and see how busy they are at 
that time.  ActionProgram Manager includes a robust resource management 
capability, including charts that show how busy a person is each day.  You can 
put your cursor on a cell in the chart and see the project and tasks that make 
up the time for that day.

This is one version of the demo. Another version incorporates ActionPortfolio 
Manager's proposed project stage-gate approval process.

These applications can be used for all types of projects, so if you want to 
incorporate your SDLC, you can.  One of our users integrated ActionProgram 
Manager with their help desk and change management applications to create a Bug 
Fix application. Another integrated ActionProgram Manager with Asset Management 
to manage scheduled and unscheduled asset outages.  Very cool.

Please call me at 310-230-1722 if you'd like to see a demo or talk about this 
functionality.  Our web site is www.pri-us.com.

Thanks.

Stan.
w. 310-230-1722.

  - Original Message - 
  From: Pierson, Shawn 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, March 25, 2009 7:38 AM
  Subject: Re: How many people using change management for SDLC?


  ** 
  We are using Remedy for that, with mixed success.  I had to highly customize 
the approval processes, make some customizations to the Change Management 
application, and change our development processes to fit the app better.

   

  In our situation, BMC had promised us that Change Management was the perfect 
tool for SDLC, and our management believed them and forced us to do it.  There 
was a lot of headaches in getting it to work, but we are using it now.

   

  Personally I would rather use a custom developed application (which we were 
doing in the past successfully) that integrates with Change Management.  I also 
hope that BMC sales have stopped telling people that Change Management is the 
appropriate place for tracking software development work.

   

  Shawn Pierson

   

  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Covert, Jack
  Sent: Tuesday, March 24, 2009 5:06 PM
  To: arslist@ARSLIST.ORG
  Subject: How many people using change management for SDLC?

   

  ** 

  Hi guys.  How many of you are using ITSM 7/Change Management for SDLC?  
Anybody using release management?  Details would be great, thanks.

  Jack Covert

  Corporate IT

  Remedy Support Team

  Remedy Support Team Home Page

  http://collaborate.mckesson.com/sites/esm/remedy

  Remedy FAQ Sessions on Thursdays @ 10:30 AM PT

  Details on Remedy Support Team Home Page

  __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___

  Private and confidential as detailed here. If you cannot access hyperlink, 
please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the 
Answers Are html___

___
UNSUBSCRIBE or access ARSlist Archives at 

Re: Better Friday Humor

[Stan Feinstein]

Better Friday HumorMarty,

I appreciate your effort to stay away from politics on the List.

Stan Feinstein.
w. 310-230-1722.
  - Original Message - 
  From: Marty.Thorin 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, October 01, 2008 06:47 AM
  Subject: Better Friday Humor


  ** 
  Since we do not seem to be able to avoid politics, I offer, again, a better 
joke. 

  Mary Poppins' Hotel Stay 

  Mary Poppins was driving home late at night in some really bad weather when 
she decided to spend the night in a motel. After signing in, she asked if the 
dining room was open, and the clerk apologized, but offered the room service 
menu, from which Mary Poppins selected the cauliflower cheese. She also decided 
she would have breakfast in bed in the morning and asked for poached eggs.   In 
the morning the clerk asked how she liked the cauliflower cheese and the 
poached eggs.  Mary Poppins said the cauliflower cheese was good but the eggs 
weren't much.  The clerk apologized but suggested the Mary Poppins might like 
to leave a comment in their suggestion ledger.  After some thought Mary Poppins 
made an entry and was on her way.  Being a curious type, the clerk looked to 
see what she wrote, and was amused by the entry

  Supercauliflowercheesebuteggswerequiteatrocious 

  From my joke log, collected on June 6, 2000. 

  Have a great weekend! 
  Thorin 

  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Friday Humor: Bumper Stickers we'd like to see

[Stan Feinstein]

Hi Michel,

After a ship hit the Tampa Bay Bridge (a long time ago), the bumper sticker was:

Tampa: Where the ship hit the span.

It's always been one of my favorites.

Stan
  - Original Message - 
  From: Giguere, Michel 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, March 20, 2008 11:30: AM
  Subject: Friday Humor: Bumper Stickers we'd like to see


  ** 
   

  Bumper Stickers we'd like to see:



  - He who laughs last, thinks slowest.

  - Everyone has a photographic memory. Some don't have film.

  - A day without sunshine is like, well, night.

  - On the other hand, you have different fingers.

  - Change is inevitable, except from a vending machine.

  - I just got lost in thought. It was unfamiliar territory.

  - When the chips are down, the buffalo is empty.

  - Seen it all, done it all, can't remember most of it.

  - Those who live by the sword get shot by those who don't.

  - I feel like I'm diagonally parked in a parallel universe.

  - He's not dead, he's electroencephalographically challenged.

  - You have the right to remain silent. Anything you say will be misquoted and 
then used against you.

  - I wonder how much deeper the ocean would be without sponges.

  - Honk if you love peace and quiet.

  - Despite the cost of living, have you noticed how it remains so popular?

  - Nothing is fool-proof to a sufficiently talented fool.

  - It is hard to understand how a cemetery raised its burial cost and blamed 
it on the cost of living.

  - Just remember...if the world didn't suck, we'd all fall off.

   

  -The 50-50-90 rule: Anytime you have a 50-50 chance of getting something 
right, there's a 90% probability you'll get it wrong.

  - It is said that if you line up all the cars in the world end   to end, 
someone would be stupid enough to try and pass them.

  - You can't have everything, where would you put it?

  - Latest survey shows that 3 out of 4 people make up 75% of the world's 
population.

  - The things that come to those that wait may be the things left by those who 
got there first.

  - A fine is a tax for doing wrong. A tax is a fine for doing well.

  - It was recently discovered that research causes cancer in rats.



  - Everybody lies, but it doesn't matter since nobody listens.



  - I wished the buck stopped here, as I could use a few.

  - I started out with nothing, and I still have most of it.

  - Light travels faster than sound. This is why some people appear bright 
until you hear them speak.




   

  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Friday Humor: Happy Valentines like, whatever

[Stan Feinstein]

Rick,

These are great.

Stan
  - Original Message - 
  From: Rick Cook 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Friday, February 15, 2008 9:02: AM
  Subject: OT: Friday Humor: Happy Valentines like, whatever


  ** Every year, English teachers from across the country can submit their 
collections of actual similes and metaphors found in high school essays.  These 
excerpts are published each year to the amusement of teachers across the 
country. Here are last year's winners.


  Her face was a perfect oval, like a circle that had its two sides gently 
compressed by a Thigh Master.

  His thoughts tumbled in his head, making and breaking alliances like 
underpants in a dryer without Cling Free.

  He spoke with the wisdom that can only come from experience, like a guy who 
went blind because he looked at a solar eclipse without one of those boxes with 
a pinhole in it and now goes around the country speaking at high schools about 
the dangers of looking at a solar eclipse without one of those boxes with a 
pinhole in it. 

  She grew on him like she was a colony of E. Coli, and he was  
room-temperature Canadian beef.

  She had a deep, throaty, genuine laugh, like that sound a dog makes just 
before it throws up.

  Her vocabulary was as bad as, like, whatever.

  He was as tall as a six-foot, three-inch tree.

  The revelation that his marriage of 30 years had disintegrated because of his 
wife's infidelity came as a rude shock, like a surcharge at a formerly 
surcharge-free ATM machine.

  The little boat gently drifted across the pond exactly the way a bowling ball 
wouldn't.

  McBride fell 12 stories, hitting the pavement like a Hefty bag filled with 
vegetable soup.

  From the attic came an unearthly howl. The whole scene had an eerie, surreal 
quality, like when you're on vacation in another city and Jeopardy comes on at 
7:00 p.m. instead of 7:30.

  Her hair glistened in the rain like a nose hair after a sneeze.

  The hailstones leaped from the pavement, just like maggots when you fry them 
in hot grease.

  Long separated by cruel fate, the star-crossed lovers raced across the grassy 
field toward each other like two freight trains, one having left Cleveland at 
6:36 p.m. traveling at 55 mph, the other from Topeka at 4:19 p.m. at a speed of 
35 mph.

  They lived in a typical suburban neighborhood with picket fences that 
resembled Nancy Kerrigan's teeth.

  John and Mary had never met. They were like two hummingbirds who had also 
never met.

  He fell for her like his heart was a mob informant, and she was the East 
River.


  Even in his last years, Granddad had a mind like a steel trap, only one that 
had been left out so long, it had rusted shut.

  Shots rang out, as shots are wont to do.

  The plan was simple, like my brother-in-law Phil. But unlike Phil, this plan 
just might work.

  The young fighter had a hungry look, the kind you get from not eating for a 
while.

  He was as lame as a duck. Not the metaphorical lame duck, either, but a real 
duck that was actually lame, maybe from stepping on a land mine or something.

  The ballerina rose gracefully en Pointe and extended one slender leg behind 
her, like a dog at a fire hydrant.

  It was an American tradition, like fathers chasing kids around with power 
tools.

  He was deeply in love. When she spoke, he thought he heard bells, as if she 
were a garbage truck backing up.


  Rick

  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Friday Humor: Confusion Clarification

[Stan Feinstein]

Norm,

Another good one.  Good day today.

Stan
  - Original Message - 
  From: Kaiser Norm E CIV USAF 96 CS/SCCE 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Friday, February 15, 2008 10:24: AM
  Subject: Friday Humor: Confusion Clarification


  ** 
   

Just in case you ever get these two environments mixed up, This should 
make things a little bit clearer.   

 

  @ PRISON 
  @ WORK 
 
  you spend the majority of your time in a 10X10 cell 

   

  @ PRISON
 you spend the majority of your time 

  in an 6X6 cubicle /office 

   

  @ WORK  
 
  you get three meals a day fully paid for 

   

  @ PRISON
you get a break for one meal and 

  you have to pay for it 



  @ WORK 
 
  you get time off for good behavior 

   
 you get more work for 

  good behavior 


 
  @ PRISON 

  the guard locks and unlocks all the doors for you 

   

  @ PRISON
   @ WORK 

  you must often carry a security card 

  and open all the doors for yourself 

   

  @ WORK   
 
  you can watch TV and play games 

   

   

  @ PRISON
 you could get fired for watching 

  TV and playing games 

   

@ WORK 
 
  you get your own toilet 

   

   

  @ PRISON
 you have to share the toilet with 

  some people who pee on the seat 

   

  @ WORK   
 
  they allow your family and friends to visit 

   

  @ PRISON
 you aren't even supposed to speak 

  to your family 

   

  @ WORK   
 
  all expenses are paid by the taxpayers with no work required 

   

   

  @ PRISON
 you get to pay all your expenses to go 

  to work, and they deduct taxes from 

  your salary to pay for prisoners 

   

  @ WORK   
 
  you spend most of your life inside bars wanting to get out 
 you spend most of your time wanting 

  to get out and go inside bars 


 
@ PRISON

  you must deal with sadistic wardens 
   @ WORK 

  they are called managers 

   
 
   THERE IS SOMETHING SERIOUSLY WRONG WITH THIS PICTURE 
 

Now get back to work. You're not getting paid to check emails
   

   

  __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Fw: Friday Humor

[Stan Feinstein]

Oh ok.

Did you hear about the cornet marathon?

The 2nd place winner played Semper Fidelis for 3 days, 2 hours, and 23 seconds.

The winner played The Stars and Stripes Forever.

Stan


- Original Message - 
From: J.T. Shyman 
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Friday, November 30, 2007 5:05: AM
Subject: Re: Friday Humor


** 
An old man walked up to a young man and said, I bet mine is longer soft than 
yours is hard!

 

The young man looked at him sideways for a moment and said, Ok, you're on. How 
long is yours soft?

 

The old man smilied and said, Eleven years.

 

-- J.T.

 




From: Gidd [mailto:[EMAIL PROTECTED] 
Sent: Friday, November 30, 2007 7:04 AM
Subject: OT:Friday Humor

 

A cannibal was walking through the jungle and came upon a restaurant operated 
by a fellow cannibal. Feeling somewhat hungry, he sat down and looked over the 
menu...

+ Tourist: $5

+ Broiled Missionary: $10.00

+ Fried Explorer: $15.00

+ Baked Democrat or Grilled Republican: $100.00


The cannibal called the waiter over and asked, 'Why such a price difference for 
the Politician?'

The cook replied, Have you ever tried to clean one?  They're so full of shit, 
it takes all morning. 

 

__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Project Remedies will be at BMC UserWorld Vancouver.

[Stan Feinstein]

Hi Gidd,



When you read Service Strategy, the first book in the ITIL V.3. series, the 
first topic discussed on page 3 is transaction costs.  Simply stated, and the 
authors go into more detail starting on page 97, you want to know the cost for 
each request.  We know that there are 3 types of requests: small ones, 
medium-sized ones and large ones (i.e. projects).  There are 3 elements of 
cost: resource cost i.e. time, expenses and asset cost.  



Since our ActionProgram Manager runs on the AR System server and includes time 
and expense tracking functionality for all Remedy-based tasks: help desk tasks, 
change tasks, project tasks (which are all related to requests) and other 
tasks not related requests, if you are using Remedy's Asset Management system 
(or a home-grown AR System-based asset mgt system or an asset mgt. system from 
another vendor that you have integrated with the AR System), you have all costs 
in one system.  The costs are tracked at the task level and you can relate each 
task to a request.  If you associate a revenue figure with the request (for 
example, the cost to install a PC is $100), since you also have the cost, you 
can approach a PL statement for each request, and summarize to each type of 
request.  Since you know who the requestor is and the Business Unit they work 
for, you can also approach a PL statement for each business unit IT is 
serving.  We call this a Demand Management or Service Request Management 
Framework, and you can find a datasheet about this on our home page 
(www.pri-us.com) or call me and I can discuss it with you and demonstrate it if 
you like, or come to UserWorld.  The datasheet has a helpful diagram showing 
all of this in more detail.



By the way, if you do this, you also know what each person in IT is working on. 
 This is Resource Mgt. at the detailed level.  Our IT Project Portfolio Manager 
covers resource mgt. at a skills (macro) level.



And this is why you want an integrated solution rather than a group of 
disparate products.  Disparate products will then require the timely and 
expensive integration project to bring all the data together, so that's why I 
say that getting MS Project Server or any other PM system for that matter is 
like shooting yourself in the foot.  It takes you away from understanding 
transaction costs rather than helping you understand transaction costs.



This is what the authors of Service Strategy are talking about, and this is 
what our solution addresses.  That's all I'm implying.



And by the way, thanks for asking.



Stan

 



  - Original Message - 
  From: Gidd 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Tuesday, October 23, 2007 8:24: PM
  Subject: Re: Project Remedies will be at BMC UserWorld Vancouver.


  ** 
  Stan,

  Are you implying that your solution is ITIL compliant?  or ITIL Version 3 
compliant for that matter ?


  Regards...Gidd




--
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Stan Feinstein
  Sent: Tuesday, October 23, 2007 12:01 PM
  To: arslist@ARSLIST.ORG
  Subject: Ad: Project Remedies will be at BMC UserWorld Vancouver.


  ** 
  Hi everyone,

   

  If you are attending BMC UserWorld next week, please look me up.  I will be 
in Kiosk 30 on the exhibitor floor, and demonstrating our Remedy-based IT 
Governance Suite, which includes IT Project Portfolio Manager and ActionProgram 
Manager, and our Demand Management suite, which also includes Service Manager.  

   

  2 new white papers are on our home page, www.pri-us.com.  One is on ITIL 
Version 3 and Managing Transaction Costs.  The other is on Leveraging 
Investments: in Remedy as well as in your IT Governance Suite.  It is 
sub-titled: You Could License a Standalone IT Governance Suite, But Why Would 
You Want To.  Taking off on David Letterman, it lists many more than 10 reasons 
for using an integrated solution.

   

  The other white papers are on Aligning Resources and Business Priorities, and 
Bug Reporting, which an example of a cross-application, cross-department 
process that becomes trivial to develop and implement when using an integrated 
solution.

   

  I look forward to seeing you in Vancouver.  It should be a lot of fun.



  Stan



  Stan Feinstein

  President

  Project Remedies Inc.

  www.pri-us.com

  310-230-1722

   

  __20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was submitted with HTML in 
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the 
Answers Are

Ad: Project Remedies will be at BMC UserWorld Vancouver.

[Stan Feinstein]

Hi everyone,

 

If you are attending BMC UserWorld next week, please look me up.  I will be in 
Kiosk 30 on the exhibitor floor, and demonstrating our Remedy-based IT 
Governance Suite, which includes IT Project Portfolio Manager and ActionProgram 
Manager, and our Demand Management suite, which also includes Service Manager.  

 

2 new white papers are on our home page, www.pri-us.com.  One is on ITIL 
Version 3 and Managing Transaction Costs.  The other is on Leveraging 
Investments: in Remedy as well as in your IT Governance Suite.  It is 
sub-titled: You Could License a Standalone IT Governance Suite, But Why Would 
You Want To.  Taking off on David Letterman, it lists many more than 10 reasons 
for using an integrated solution.

 

The other white papers are on Aligning Resources and Business Priorities, and 
Bug Reporting, which an example of a cross-application, cross-department 
process that becomes trivial to develop and implement when using an integrated 
solution.

 

I look forward to seeing you in Vancouver.  It should be a lot of fun.



Stan



Stan Feinstein

President

Project Remedies Inc.

www.pri-us.com

310-230-1722

 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the 
Answers Are
BEGIN:VCARD
VERSION:2.1
N:Feinstein;Stan
FN:Stan Feinstein
ORG:Project Remedies Inc.
TITLE:President
TEL;WORK;VOICE:310-230-1722
TEL;CELL;VOICE:310-428-5748
TEL;WORK;FAX:310-230-1757
ADR;WORK:;;2034 Palisades Dr.;Pacific Palisades;CA;90272
LABEL;WORK;ENCODING=QUOTED-PRINTABLE:2034 Palisades Dr.=0D=0APacific Palisades, CA 90272
EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
REV:20071023T190115Z
END:VCARD

Re: Phones at RUG

[Stan Feinstein]

Hi Doug,

Skype is great and its very inexpensive.  I used it from Prague in May for 
BMC UserWorld there (which was great by the way) and still use it when 
calling outside the US and Canada.


That's funny about Sprint.  I signed up on-line, and their web site said 
$2.99 per month and $.20 per minute.  That's when I sent my note to the 
ARSList.  A few minutes later, I received a confirmation email that said the 
monthly rate was $4.00 and the per minute cost was $.09.  I guess when I get 
the bill, it will be something else.


Stan


- Original Message - 
From: Doug Blair [EMAIL PROTECTED]

Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 17, 2007 10:35: AM
Subject: Re: Phones at RUG



Stan et al,

My Sprint rep says that price expired on October 8, and the minute rate is
now 30 cents (US). That's still better than 59 cents.

Time for me to remember my Skype user name :-). That should be under 50
cents an hour.

___
Doug Blair
Remedy Skilled Professional
dougatblairingdotcom
+1-224-558-5462

.. Original Message ...
On Mon, 15 Oct 2007 12:16:02 -0700 Stan Feinstein [EMAIL PROTECTED] 
wrote:

Hi,

For those with Sprint PCS, I just added the Canada roaming option for

$2.99

per month.  The per minute cost is $.20.

Stan Feinstein
Project Remedies Inc.
www.pri-us.com


- Original Message - 
From: Mac Rhoades [EMAIL PROTECTED]

Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Monday, October 15, 2007 10:33: AM
Subject: Re: Phones at RUG


All,
Just an update for those interested. I went to an ATT store, got the
package for $3.99 and 0.59 per minute and will drop it as soon as the
bill comes in (that was actually recommended by the store clerk).

Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Sent: Wednesday, October 10, 2007 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Phones at RUG

Thanks for the heads up.  Just checked with ATT and their rate is 0.79
per min and you can add a package for 5.99 and it will drop the rate to
0.59 per min.

Seth



From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Tue 10/9/2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Phones at RUG


**
Just a heads-up for those of you from the States who plan to do lots of
cell calling while in Vancooover.  While you won't have a problem with
coverage, you might ask your cellular provider about some sort of
different package (I know that Verizon offers one) that includes Canada,
for a higher flat rate that will be cheaper than even a relatively small
number of roaming minutes (at $0.50~ per).

Voice of experience on this one...

--
Rick Cook
__20060125___This posting was submitted with HTML in
it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
the Answers Are
Disclaimer for DataPath

This electronic message, together with any attachments, is intended
exclusively for the individual or entity to which it is addressed.
This communication may contain information that is privileged or
confidential and is the intellectual property of the sender.
If you are not the named addressee, you are expressly prohibited from
reading, printing, retaining, copying, distributing or disseminating this
message or any part of it or any attachments or any information contained
therein.
Doing so may be actionable under state or federal laws.
If you have received this message in error, please notify the sender
immediately either by phone (866-855-3800) or reply to this e-mail and
immediately delete all copies of this message and any attachments.



All electronic messages and attachments sent and received are subject to
monitoring, reading and archival by DataPath.
The recipient of this electronic message is responsible for ensuring that

it

and any attachments are free from viruses or other software or defects
that may affect any computer system into which it is received or opened.

DataPath accepts no responsibility for any damage that may arise from the
receipt or use of this electronic message or any attachments.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where 
the

Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where 
the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where 
the Answers Are





___
UNSUBSCRIBE or access

Re: Phones at RUG

[Stan Feinstein]

Hi,

For those with Sprint PCS, I just added the Canada roaming option for $2.99 
per month.  The per minute cost is $.20.


Stan Feinstein
Project Remedies Inc.
www.pri-us.com


- Original Message - 
From: Mac Rhoades [EMAIL PROTECTED]

Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Monday, October 15, 2007 10:33: AM
Subject: Re: Phones at RUG


All,
Just an update for those interested. I went to an ATT store, got the
package for $3.99 and 0.59 per minute and will drop it as soon as the
bill comes in (that was actually recommended by the store clerk).

Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Sent: Wednesday, October 10, 2007 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Phones at RUG

Thanks for the heads up.  Just checked with ATT and their rate is 0.79
per min and you can add a package for 5.99 and it will drop the rate to
0.59 per min.

Seth



From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Tue 10/9/2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Phones at RUG


**
Just a heads-up for those of you from the States who plan to do lots of
cell calling while in Vancooover.  While you won't have a problem with
coverage, you might ask your cellular provider about some sort of
different package (I know that Verizon offers one) that includes Canada,
for a higher flat rate that will be cheaper than even a relatively small
number of roaming minutes (at $0.50~ per).

Voice of experience on this one...

--
Rick Cook
__20060125___This posting was submitted with HTML in
it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
the Answers Are
Disclaimer for DataPath

This electronic message, together with any attachments, is intended 
exclusively for the individual or entity to which it is addressed.
This communication may contain information that is privileged or 
confidential and is the intellectual property of the sender.
If you are not the named addressee, you are expressly prohibited from 
reading, printing, retaining, copying, distributing or disseminating this 
message or any part of it or any attachments or any information contained 
therein.

Doing so may be actionable under state or federal laws.
If you have received this message in error, please notify the sender 
immediately either by phone (866-855-3800) or reply to this e-mail and 
immediately delete all copies of this message and any attachments.




All electronic messages and attachments sent and received are subject to 
monitoring, reading and archival by DataPath.
The recipient of this electronic message is responsible for ensuring that it 
and any attachments are free from viruses or other software or defects 
that may affect any computer system into which it is received or opened.


DataPath accepts no responsibility for any damage that may arise from the 
receipt or use of this electronic message or any attachments.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the 
Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers 
Are