Need Help On Mid-Tier
Hi Friends, Mid-Tier page is not opening. please find the below error information. [ /opt/app/remedy/midtier/logs ] :SID=TBD=more armidtier0.log Sep 2, 2009 3:17:28 PM - SEVERE (com.remedy.log.SERVLET) : (Thread 11) Caught RuntimeExceptionjava.lang.NullPointerException please help me. Thanks Pintu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
License Information
Hi Friends, I need information on below application licenses, Enterprise Integration Engine Remedy Link for Oracle Remedy Link for SQL Why we need these licenses. Thanks, Pintu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Approval Server Version Information
Thanks a lot Thad, In my case the command is [/opt/app/remedy/remedy/approval/bin] unix-server=strings arapprove.sl | grep -i version | grep -i Patch Server API Version 7.0.01 Patch 008 200805251830 Have a good day! Pintu Mallick --- On Mon, 4/27/09, Thad K Esser tkes...@regence.com wrote: From: Thad K Esser tkes...@regence.com Subject: Re: [ARSLIST] Approval Server Version Information To: arslist@ARSLIST.ORG Date: Monday, April 27, 2009, 10:03 PM I just worked through an issue where the approval server patch installer updated the SHARE:Application Properties form to reflect the latest patch, but did NOT put the correct files in place. Look in ar.conf to verify the path to the approval server, then run strings arapprove.a | grep -i version from the command prompt (depending on your version of unix, your extension may be different): $ strings /usr/remedy/approval/bin/arapprove.a | grep -i version ProdVers: AR Encrypt Lib Version 7.1.00 Patch 006 200811060630 ProdVers: Server API Version 7.1.00 Patch 006 200811060630 Server API Version 7.1.00 Patch 006 200811060630 Gives you the version number without having to restart the server. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach | | From: | | --| |jham36 jha...@gmail.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |04/27/2009 07:47 AM | --| | | Subject: | | --| |Re: Approval Server Version Information | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| I was able to find my Approval Server Version on the SHARE:Application_Properties form. Do a search on the Property Value field for Approval Server. James On Apr 27, 5:30 am, pintu mallick pintumall...@yahoo.com wrote: Hi Friends, I have installed approval server patch 008 by replacing file method as per BMC patch installation guide document. But I'm unable to see the approval server patch version information on SHARED: application properties FORM. only while restart from ARS from unix [putty ] I can see the version and patch information. Is there any way to check approval server version information without restart ARS. Thanks Regards, Pintu Mallick ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended
Approval Server Version Information
Hi Friends, I have installed approval server patch 008 by replacing file method as per BMC patch installation guide document. But I'm unable to see the approval server patch version information on SHARED: application properties FORM. only while restart from ARS from unix [putty ] I can see the version and patch information. Is there any way to check approval server version information without restart ARS. Thanks Regards, Pintu Mallick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to Re Install SLM
Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Re Install SLM
Hi, We did try that option also but getting uniq index violation error :( Please find the latest arerror.log information Thu Jan 29 05:09:57 2009 390600 : The AR Server license is a Demo license that expires (ARNOTE 29) Thu Jan 29 05:09:57 2009 390600 : Error encountered while loading the shared library (ARERR 9750) Thu Jan 29 05:09:57 2009 libcmdbsvr20.sl: Permission denied Thu Jan 29 05:11:40 2009 390600 : Form does not exist on server (ARERR 303) Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:Share:Delete:RealDeletion Thu Jan 29 05:11:40 2009 390600 : Form does not exist on server (ARERR 303) Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:PenaltyRewards:SubmitGenGUID`! Thu Jan 29 05:11:40 2009 390600 : Error in definition for a filter (ARERR 343) Thu Jan 29 05:11:40 2009 SLM:PenaltyRewards:SubmitGenGUID`! Thu Jan 29 05:13:31 2009 BRIE : The application is not licensed (Remedy Service Level Management) ARERR - 9858 --- On Thu, 1/29/09, Konstantin Pavlov kt.pav...@mobiltel.bg wrote: From: Konstantin Pavlov kt.pav...@mobiltel.bg Subject: Re: [ARSLIST] How to Re Install SLM To: arslist@ARSLIST.ORG Date: Thursday, January 29, 2009, 3:52 PM Hi, If you have other environment with SLM, try to export the form SLM:Measurement and import it to the problem environment. Restart the service and try again. Maybe you must recreate all service target after that This fixed the issue in our environment. Regards Konstantin Pavlov From: owner-arsl...@arslist.org [mailto:owner-arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Create Web Service
Hi Rakshit, Ravi, Martin, Thanks a lot for all the information on web service. Let me explain my scenario in details, I can't allow Guest User Login. The external web page I have talked about earlier will be only for those users who don't have access to remedy. 1 So I have to create an external web service [.net or etc..] and consume it into a filter so once the external web service pass the data to ARS, filter will execute and create an incident record via HPD_Incident_Interface_Create form. 2 Other way out may be Use Remedy Web Service and Consume it into a filter. Both the cases I have to pass the data to Filter Via Web Service and I really want to know how to do it. I have created external web service user account on Mit-Tier. Please let me know if you need any specific information. Thanks Regards, Pintu. 2 --- On Sun, 1/25/09, Rakshit Bhandary rbhand...@gmail.com wrote: From: Rakshit Bhandary rbhand...@gmail.com Subject: Re: [ARSLIST] How to Create Web Service To: arslist@ARSLIST.ORG Date: Sunday, January 25, 2009, 1:38 PM ** For anything to with web on Remedy, you got to have Remedy Mid-Tier installed and integrated with your server. As one of our friends mentioned, you can give access to users to create records directly on the form itself. Since you mentioned that these users do not have login IDs to your server, you would have to follow the below steps to accomplish this. First, allow Guest user login on the server. This can be done in the server settings on the Server Information window. Go to your form, allow public submit permissions on the form as well as the fields. So now when the user tries to login, he will be allowed into the server as a guest and he/she will be able to submit the record on your form.Regards, Rakshit On Sat, Jan 24, 2009 at 7:45 PM, Conny Martin conny.mar...@t-systems.com wrote: as far as I know you also need midtier to provide a webservice. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Ravi Gesendet: Samstag, 24. Januar 2009 13:31 An: arslist@ARSLIST.ORG Betreff: Re: How to Create Web Service if you have mid tier installed, then you can access any form from the web. Take a look at Accessing forms and applications with URLs in Mid-Tier-X.pdf If you donot have mid tier installed, then build the webservice in Remedy like Rakshit mentioned, build some web page with code to access the webservice and submit requests. HTH pintu mallick wrote: ** Hi Rakshit Thanks for your quick response, let me explain my requirement. I want to develop a web page for external users who don't have user account in remedy so they can open the webpage and fill up the necessary inforamation like First Name, Last Name Email ID and Description field and once they submit this information one Incident Ticket will be created on Remedy. Please suggest me how to accomplish this task. Thanks Regards, Pintu --- On *Sat, 1/24/09, Rakshit Bhandary /rbhand...@gmail.com/* wrote: From: Rakshit Bhandary rbhand...@gmail.com Subject: Re: [ARSLIST] How to Create Web Service To: arslist@ARSLIST.ORG Date: Saturday, January 24, 2009, 12:47 PM ** Select the form on which you want to build the webservice. Right click on it. You will get the option for create web service. Which kind of webservice do you want to create? Regards Rakshit On Sat, Jan 24, 2009 at 8:28 AM, pintu mallick pintumall...@yahoo.com mailto:pintumall...@yahoo.com wrote: ** Hi All, How to create external webservice to create Incident Ticket in BMC Remedy. Please share your ideas. Thanks Regards. Thanks __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AW: How to Create Web Service
Hi Martin, I have already read that doument which is good, So I have created the below items, 1 Created a Form on Remedy. 2 Created a Web Service of that Form. 3 Created a Filter for Consuming Web Service. Now I have to send data to that Remedy Form from an external asp or html page via the same web service so that the filter can create a record on that Remedy Form. Please let me know your suggestion on this. Thanks a ton, Pintu --- On Mon, 1/26/09, Conny Martin conny.mar...@t-systems.com wrote: From: Conny Martin conny.mar...@t-systems.com Subject: [ARSLIST] AW: How to Create Web Service To: arslist@ARSLIST.ORG Date: Monday, January 26, 2009, 12:10 AM ** Pintu, if you really wan't to know how to set up a web service you should read the document Integrating with Plug-ins and Third-Party Products (Integrating-710.pdf). There is a chapter Web Services explaining step by step how to create or consume a web service. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von pintu mallick Gesendet: Sonntag, 25. Januar 2009 09:42 An: arslist@ARSLIST.ORG Betreff: Re: How to Create Web Service ** Hi Rakshit, Ravi, Martin, Thanks a lot for all the information on web service. Let me explain my scenario in details, I can't allow Guest User Login. The external web page I have talked about earlier will be only for those users who don't have access to remedy. 1 So I have to create an external web service [.net or etc..] and consume it into a filter so once the external web service pass the data to ARS, filter will execute and create an incident record via HPD_Incident_Interface_Create form. 2 Other way out may be Use Remedy Web Service and Consume it into a filter. Both the cases I have to pass the data to Filter Via Web Service and I really want to know how to do it. I have created external web service user account on Mit-Tier. Please let me know if you need any specific information. Thanks Regards, Pintu. 2 --- On Sun, 1/25/09, Rakshit Bhandary rbhand...@gmail.com wrote: From: Rakshit Bhandary rbhand...@gmail.com Subject: Re: [ARSLIST] How to Create Web Service To: arslist@ARSLIST.ORG Date: Sunday, January 25, 2009, 1:38 PM ** For anything to with web on Remedy, you got to have Remedy Mid-Tier installed and integrated with your server. As one of our friends mentioned, you can give access to users to create records directly on the form itself. Since you mentioned that these users do not have login IDs to your server, you would have to follow the below steps to accomplish this. First, allow Guest user login on the server. This can be done in the server settings on the Server Information window. Go to your form, allow public submit permissions on the form as well as the fields. So now when the user tries to login, he will be allowed into the server as a guest and he/she will be able to submit the record on your form.Regards, Rakshit On Sat, Jan 24, 2009 at 7:45 PM, Conny Martin conny.mar...@t-systems.com wrote: as far as I know you also need midtier to provide a webservice. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Ravi Gesendet: Samstag, 24. Januar 2009 13:31 An: arslist@ARSLIST.ORG Betreff: Re: How to Create Web Service if you have mid tier installed, then you can access any form from the web. Take a look at Accessing forms and applications with URLs in Mid-Tier-X.pdf If you donot have mid tier installed, then build the webservice in Remedy like Rakshit mentioned, build some web page with code to access the webservice and submit requests. HTH pintu mallick wrote: ** Hi Rakshit Thanks for your quick response, let me explain my requirement. I want to develop a web page for external users who don't have user account in remedy so they can open the webpage and fill up the necessary inforamation like First Name, Last Name Email ID and Description field and once they submit this information one Incident Ticket will be created on Remedy. Please suggest me how to accomplish this task. Thanks Regards, Pintu --- On *Sat, 1/24/09, Rakshit Bhandary /rbhand...@gmail.com/* wrote: From: Rakshit Bhandary rbhand...@gmail.com Subject: Re: [ARSLIST] How to Create Web Service To: arslist@ARSLIST.ORG Date: Saturday, January 24, 2009, 12:47 PM ** Select the form on which you want to build the webservice. Right click on it. You will get the option for create web service. Which kind of webservice do you want to create? Regards Rakshit On Sat, Jan 24, 2009 at 8:28 AM, pintu mallick pintumall...@yahoo.com mailto:pintumall...@yahoo.com wrote: ** Hi All, How to create external webservice to create Incident Ticket in BMC Remedy. Please share your ideas
Re: How to Create Web Service
Hi Rakshit Thanks for your quick response, let me explain my requirement. I want to develop a web page for external users who don't have user account in remedy so they can open the webpage and fill up the necessary inforamation like First Name, Last Name Email ID and Description field and once they submit this information one Incident Ticket will be created on Remedy. Please suggest me how to accomplish this task. Thanks Regards, Pintu --- On Sat, 1/24/09, Rakshit Bhandary rbhand...@gmail.com wrote: From: Rakshit Bhandary rbhand...@gmail.com Subject: Re: [ARSLIST] How to Create Web Service To: arslist@ARSLIST.ORG Date: Saturday, January 24, 2009, 12:47 PM ** Select the form on which you want to build the webservice. Right click on it. You will get the option for create web service. Which kind of webservice do you want to create? Regards Rakshit On Sat, Jan 24, 2009 at 8:28 AM, pintu mallick pintumall...@yahoo.com wrote: ** Hi All, How to create external webservice to create Incident Ticket in BMC Remedy. Please share your ideas. Thanks Regards. Thanks __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Requester Console Error
Hi All, I'm having issue with Requester Console after IM Patch 7 install. I'm getting Error Code - 311 Error Msg - ARCreateEntry - Field ID is not related to this form 105661 in Event. My Environment Details ARS - 7.0.1 Patch 9 ITSM 7 - Patch 7 Please share your ideas. Thanks Pintu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
How to Create Web Service
Hi All, How to create external webservice to create Incident Ticket in BMC Remedy. Please share your ideas. Thanks Regards. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AREA LDAP External Authentication RPC port No
Hi Friends, Is it possible to use different external authentication RPC port for AREA LDAP configuration. The default RPC port is 390695. Thanks in Adv. Pintu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Application Cluster
Hi All, Is it possible to configure Remedy Application Cluster OR Remedy Server Group is the only solution from BMC for HA [High Availability]. Thanks Regards, Pintu - Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Group Environment Load Balance
Thanks for your feedback.
I'm looking for good document for server group configuration as well.
please provide some info regarding the same.
Regards,
Pintu
J.T. Shyman [EMAIL PROTECTED] wrote: **v\:*
{behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:*
{behavior:url(#default#VML);} .shape {behavior:url(#default#VML);}
BMC has a white paper called Using a Hardware Load Balancer with BMC Remedy AR
System 7.0 on their website
--- J.T. Shyman
-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of pintu mallick
Sent: Wednesday, April 23, 2008 4:19 AM
To: arslist@ARSLIST.ORG
Subject: Server Group Environment Load Balance
** Hi All,
I'm looking for good document regarding Server Group Environment and Load
Balancer.
Please help me out.
Thanks Regards,
Pintu.
-
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it
now. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
-
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Server Group Environment Load Balance
Hi All, I'm looking for good document regarding Server Group Environment and Load Balancer. Please help me out. Thanks Regards, Pintu. - Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
