Re: 6.3 upgrade options?
Hi, We have a bunch of utilities that can assist in moving an old legacy application from old versions to a new server. I strongly suggest that you skip the upgrade, and export/import your def instead. RRR|Chive (to move data) RRR|ExportDef RRR|ImportDef RRR|DefDiff RRR|DefFieldDiff (data differences only) RRR|DefHideExpandBox (fix your layout after 6.3 7.0 extention of core field lengths) RRR|MenuToNav (to convert old navigation menus to new navigation fields) ... https://rrr.se/cgi/index?pg=chive https://rrr.se/cgi/tools/main Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ** 7.6.04 and up shouldn't use the client tool anyways. It sounds like you are running 2 separate systems on different versions with one client tool. Why not keep 7.6.04 Web based and use the right client tool for the older version or go completely Web based. If you are looking at upgrading ars with no apps I would go 8.1. Sent from my BlackBerry 10 smartphone on the Verizon Wireless 4G LTE network. From: Rick CookSent: Monday, June 10, 2013 09:23 PMTo: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: Re: 6.3 upgrade options? ** I am not surprised that you are seeing authentication issues. In 5.0, the API changed. Using a post 5 UT against a 4.x server will have issues. Rick On Jun 10, 2013 6:14 AM, Brittain, Mark wrote: ** Hi Dave, Have you considered leaving 6.3 behind? Trying to move from ARS 6.3 and Oracle 9 not to mention the server hardware and OS, involves stepping through the versions. Not that building new in 7.6 would be an easy task but in the long run might be the better way to go. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? **The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every client after v7 to crash. On 7 June 2013 16:05, Campbell, Paul (Paul) wrote: **I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. This E-mail and any of its
Re: 6.3 upgrade options?
Hi Dave, Have you considered leaving 6.3 behind? Trying to move from ARS 6.3 and Oracle 9 not to mention the server hardware and OS, involves stepping through the versions. Not that building new in 7.6 would be an easy task but in the long run might be the better way to go. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? ** The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every client after v7 to crash. On 7 June 2013 16:05, Campbell, Paul (Paul) p...@avaya.commailto:p...@avaya.com wrote: ** I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
I am not surprised that you are seeing authentication issues. In 5.0, the API changed. Using a post 5 UT against a 4.x server will have issues. Rick On Jun 10, 2013 6:14 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi Dave, ** ** Have you considered leaving 6.3 behind? Trying to move from ARS 6.3 and Oracle 9 not to mention the server hardware and OS, involves stepping through the versions. Not that building new in 7.6 would be an easy task but in the long run might be the better way to go. ** ** Mark ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber *Sent:* Friday, June 07, 2013 12:14 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 6.3 upgrade options? ** ** ** The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every client after v7 to crash. ** ** On 7 June 2013 16:05, Campbell, Paul (Paul) p...@avaya.com wrote: ** I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber *Sent:* Friday, June 07, 2013 10:06 AM *To:* arslist@ARSLIST.ORG *Subject:* 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3*** * Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
** 7.6.04 and up shouldn't use the client tool anyways. It sounds like you are running 2 separate systems on different versions with one client tool. Why not keep 7.6.04 Web based and use the right client tool for the older version or go completely Web based. If you are looking at upgrading ars with no apps I would go 8.1. Sent from my BlackBerry 10 smartphone on the Verizon Wireless 4G LTE network.From: Rick CookSent: Monday, June 10, 2013 09:23 PMTo: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: Re: 6.3 upgrade options?** I am not surprised that you are seeing authentication issues. In 5.0, the API changed. Using a post 5 UT against a 4.x server will have issues. Rick On Jun 10, 2013 6:14 AM, "Brittain, Mark" mbritt...@navisite.com wrote: ** Hi Dave, Have you considered leaving 6.3 behind? Trying to move from ARS 6.3 and Oracle 9 not to mention the server hardware and OS, involves stepping through the versions. Not that building new in 7.6 would be an easy task but in the long run might be the better way to go. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? ** The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every client after v7 to crash. On 7 June 2013 16:05, Campbell, Paul (Paul) p...@avaya.com wrote: ** I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any pr
6.3 upgrade options?
All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
Just to be clear ... This is a version 6.3 Remedy application (like ITSM, DRM, ...) running on a 7.0.1 ARS Server against an Oracle 9 database and the 7.6.04 client is crashing? What patch version of the 7.6.04 client are you running? I'm not sure if upgrading the application from 6.3 to 7.01 will change what may be crashing the client (but others on the list may know better about the canned applications from Remedy). Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 9:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
Dave, this is an interesting thread because we're having the exact same issues: 6.3 legacy app, upgraded ms db to 2008, upgraded server o/s to 2008 32-bit and ARS to 7.5, the user client to 7.5 and then to 7.6.04 running XP SP3 compatibility. Before the upgrade, certain user tools were crashing when a display-only form ran workflow that presented the users with a dialog box that let them choose which assignment group to show in a table on the form. That issue was solved when we upgraded ARS and the user tool. Other issues popped up where some workflow was causing the user tool to run extremely slow for 15 minutes. It was intermittent but one person on the help desk would experience this when setting up a ticket and selecting certain menus. It was never the same and I never ran it down. Finally, it cratered his pc. I attributed it to a combination between a tweaked DoD o/s image and a p/c that was on it's way out anyway. As of now, he was the only one experiencing the problem. If you have the time, I would upgrade everything to something less ancient :-), stopping at 7.6.04 if you must have the user too. Or...get everything working on the mid-tier, which you'll have to do at some point in the future anyway. Sorry I can't solve your problems, but maybe this information will help in some way. Drew JTB-Bravo Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
Our current environments : 6.3 server running in-house applications against an Oracle 9 database (circa 100 concurrent users) 7.0.1 patch 012 server running in-house applications against an Oracle 10 database - this is the one being upgraded to 7.6.04 (1400 concurrent users) 7.5 server running ITSM (Change) and CMDB We've upgraded the clients to 7.6.04 (patch 004 - the latest and final version) and for most people its okay, but for a few (including me on occasion) when accessing the 6.3 applications the 7.6.04 client is crashing. Due to its size and use, we wouldn't be able to allocate the time to upgrade to 7.6.04, and I'm not even sure if our hardware is up to the job (its old, very old). We'd likely also have to upgrade the database (don't think Oracle 9 is supported on 7.6.04). It would be good if we could upgrade to 7.6.04, but realistically with the size of the application (and other potential changes in our organisation) just migrating to a later server may be sufficient to stop the clients from crashing - especially when we've demonstrated no issues between the 7.6.04 client and our current 7.0.1 server applications. Drew - my manager determined something similar with certain menu types on 6.3 that the 7.6.04 user tool just didn't like. But sadly that only seems like part of the solution, and as we know it isn't going to be fixed. Mid tier is another issue entirely. We have it in place for the ootb applications, no-one uses it. I'm not sure why, maybe they just like the WUT :) Dave On 7 June 2013 15:25, Drew Shuller drew.shul...@gmail.com wrote: ** Dave, this is an interesting thread because we're having the exact same issues: 6.3 legacy app, upgraded ms db to 2008, upgraded server o/s to 2008 32-bit and ARS to 7.5, the user client to 7.5 and then to 7.6.04 running XP SP3 compatibility. Before the upgrade, certain user tools were crashing when a display-only form ran workflow that presented the users with a dialog box that let them choose which assignment group to show in a table on the form. That issue was solved when we upgraded ARS and the user tool. Other issues popped up where some workflow was causing the user tool to run extremely slow for 15 minutes. It was intermittent but one person on the help desk would experience this when setting up a ticket and selecting certain menus. It was never the same and I never ran it down. Finally, it cratered his pc. I attributed it to a combination between a tweaked DoD o/s image and a p/c that was on it's way out anyway. As of now, he was the only one experiencing the problem. If you have the time, I would upgrade everything to something less ancient :-), stopping at 7.6.04 if you must have the user too. Or...get everything working on the mid-tier, which you'll have to do at some point in the future anyway. Sorry I can't solve your problems, but maybe this information will help in some way. Drew JTB-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
Are you running the 7.6.04 UT on 64bit machines? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? ** Our current environments : 6.3 server running in-house applications against an Oracle 9 database (circa 100 concurrent users) 7.0.1 patch 012 server running in-house applications against an Oracle 10 database - this is the one being upgraded to 7.6.04 (1400 concurrent users) 7.5 server running ITSM (Change) and CMDB We've upgraded the clients to 7.6.04 (patch 004 - the latest and final version) and for most people its okay, but for a few (including me on occasion) when accessing the 6.3 applications the 7.6.04 client is crashing. Due to its size and use, we wouldn't be able to allocate the time to upgrade to 7.6.04, and I'm not even sure if our hardware is up to the job (its old, very old). We'd likely also have to upgrade the database (don't think Oracle 9 is supported on 7.6.04). It would be good if we could upgrade to 7.6.04, but realistically with the size of the application (and other potential changes in our organisation) just migrating to a later server may be sufficient to stop the clients from crashing - especially when we've demonstrated no issues between the 7.6.04 client and our current 7.0.1 server applications. Drew - my manager determined something similar with certain menu types on 6.3 that the 7.6.04 user tool just didn't like. But sadly that only seems like part of the solution, and as we know it isn't going to be fixed. Mid tier is another issue entirely. We have it in place for the ootb applications, no-one uses it. I'm not sure why, maybe they just like the WUT :) Dave On 7 June 2013 15:25, Drew Shuller drew.shul...@gmail.commailto:drew.shul...@gmail.com wrote: ** Dave, this is an interesting thread because we're having the exact same issues: 6.3 legacy app, upgraded ms db to 2008, upgraded server o/s to 2008 32-bit and ARS to 7.5, the user client to 7.5 and then to 7.6.04 running XP SP3 compatibility. Before the upgrade, certain user tools were crashing when a display-only form ran workflow that presented the users with a dialog box that let them choose which assignment group to show in a table on the form. That issue was solved when we upgraded ARS and the user tool. Other issues popped up where some workflow was causing the user tool to run extremely slow for 15 minutes. It was intermittent but one person on the help desk would experience this when setting up a ticket and selecting certain menus. It was never the same and I never ran it down. Finally, it cratered his pc. I attributed it to a combination between a tweaked DoD o/s image and a p/c that was on it's way out anyway. As of now, he was the only one experiencing the problem. If you have the time, I would upgrade everything to something less ancient :-), stopping at 7.6.04 if you must have the user too. Or...get everything working on the mid-tier, which you'll have to do at some point in the future anyway. Sorry I can't solve your problems, but maybe this information will help in some way. Drew JTB-Bravo Honduras _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
There's been at least twice where I've seen instances where a mis-matched client and AR server version caused crashes. Usually it was the server that crashed though due to an out-of-date API call being made from the client. I would try to get everything versioned as closely as possible. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, June 07, 2013 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? ** I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3343 / Virus Database: 3184/6389 - Release Date: 06/06/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
All currently desktops are 32 bit (XP SP3). Getting everything on the same version would be a mammoth task - we have applications running on - 4.5 (thats some serious legacy stuff that will not die) - 6.3 - 7.0.1 (due the 7.6.04 upgrade) - 7.5 One part of our desktop refresh is to rationalise the applications - we've had 6.3, 7, 7.5 and 7.6.4 clients available and cutting that down to one seemed like such a good idea ... it was only after we told people to upgrade that we started to experience problems (with 6.3). All others are fine - 7, 7.5 and 7.6.4 work perfectly with the 7.6.4 client. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 6.3 upgrade options?
The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every client after v7 to crash. On 7 June 2013 16:05, Campbell, Paul (Paul) p...@avaya.com wrote: ** I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber *Sent:* Friday, June 07, 2013 10:06 AM *To:* arslist@ARSLIST.ORG *Subject:* 6.3 upgrade options? ** ** ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
