Re: ARS Install windows 2008 Server, SQL 2008 DB install
We've installed v7.5 P5 (now patch 6) on Windows Server 2008 Enterprise and SQL Server 2008 Enterprise and haven't noticed any problems. We're pretty comfortable with the midtier servers but we're still testing the database servers. We're not using ITSM so I can't provide any information on that application. //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, July 22, 2010 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Install windows 2008 Server, SQL 2008 DB install ** What version of the ARS? :-) This might be important to know as sometimes on a version of ARS that is not compatible with a higher DB version, you need to run the sp_dbcmptlevel stored proceedure to bring down the compatibility level of the database in order for ARS to work.. Joe From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:36:23 AM Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
Hi Kevin, We have installed V7.5 patch4 in windows 2008 server and SQL 2008 enterprise edition. We have all modules of ITSM and it running fine without any issue. What are the issues you facing ? Thanks and Regards, Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Friday, July 23, 2010 7:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Install windows 2008 Server, SQL 2008 DB install We've installed v7.5 P5 (now patch 6) on Windows Server 2008 Enterprise and SQL Server 2008 Enterprise and haven't noticed any problems. We're pretty comfortable with the midtier servers but we're still testing the database servers. We're not using ITSM so I can't provide any information on that application. //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, July 22, 2010 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Install windows 2008 Server, SQL 2008 DB install ** What version of the ARS? :-) This might be important to know as sometimes on a version of ARS that is not compatible with a higher DB version, you need to run the sp_dbcmptlevel stored proceedure to bring down the compatibility level of the database in order for ARS to work.. Joe From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:36:23 AM Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARS Install windows 2008 Server, SQL 2008 DB install
Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
Hi Kevin, Yes, we have installed AR System Win 2008 64 bit and SQL 2008 64 bit w/o any specific issues. In fact, BMC will offer ITSM Suite stack (7.6.03 - due to release very soon) Installers on this OS/DB platform as well. More information is available at on BMCDNhttp://communities.bmc.com/communities/thread/44081?tstart=0. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, July 22, 2010 6:06 PM To: arslist@ARSLIST.ORG Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
yup just did the same. Thanks for the info. for some reason it added the user installing ARS as the DB owner and also used that same user as the log in for the AR System service. I was having issues starting ARS and looked through everything and changed those two and it is coming up now. I came in after the install so I guess it could have been something with the install. Oh well, Thanks, Kevin Begosh On Thu, Jul 22, 2010 at 9:18 AM, Debnath, Prijit prijit_debn...@bmc.comwrote: ** Hi Kevin, Yes, we have installed AR System Win 2008 64 bit and SQL 2008 64 bit w/o any specific issues. In fact, BMC will offer ITSM Suite stack (7.6.03 – due to release very soon) Installers on this OS/DB platform as well. More information is available at on BMCDNhttp://communities.bmc.com/communities/thread/44081?tstart=0. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Thursday, July 22, 2010 6:06 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
We have built several complete ARS 7.5. systems on 2008 R2 x64, with all of the supporting servers for mid-tier and RKM also starting out as 2008 R2, and over the last 9-10 months we have seen enough odd behaviors with permissions to log files and processes that don't seem to run unless the correct user account is currently logged in (MAPI Email for one) that we have decided to go live for production with all app servers on 2003 x64 or 2003 R2 x64 instead. The BMC installers don't always run properly on 2008 R2 (and I mean the full ITSM Suite, so include things like Analytics, Dashboards, and Remedy Knowledge Management), and the installed apps continue to have permissions problems after installation such that I don't think that BMC has figured out the nuances of working in a Windows 7 / Server 2008 R2 world yet - where account permissions are MUCH tighter. The client tools have the same problem, installing into paths under one logged in user account that they do not have write permissions to when run under a different logged in user. Hopefully they will get that all figured out for 7.6.3, but after months of testing I do not trust ARS 7.5 / ITSM Suite 7.6 components to run reliably in a 2008 R2 environment. We only got the clients (User, Studio, Import, Migrator) to work reliably on Windows 7 and 2008 R2 by pointing ALL of their paths to a common C:\Home directory that ALL user accounts had full permission to. The SQL Server 2008 Enterprise x64 engine behind the ARSystem db, running on Windows 2008 R2 x64, has been rock solid; we will go live on that. We have also seen SQL Server 2008 x64 (installed on Windows 2003 R2 x64 servers) run fine under RKM and Analytics/BOXI (if you can get the Analytics 7.6.01 installer to work at all - it was DOA here). You have to have the 7.6.01 version of Dashboards to talk to SQL Server 2008, however, so we only recently got that to work. You may have better luck with 2008 R2 than we have, but for now we will only be using it for the database servers. Upgrading the ARS and ITSM components is more than hard enough without the quirks of a new (and not really supported) OS complicating things. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, July 22, 2010 7:36 AM To: arslist@ARSLIST.ORG Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
What version of the ARS? :-) This might be important to know as sometimes on a version of ARS that is not compatible with a higher DB version, you need to run the sp_dbcmptlevel stored proceedure to bring down the compatibility level of the database in order for ARS to work.. Joe From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:36:23 AM Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
