Have you tried restarting your Remedy services?
We use Server Groups so I setup workflow to combine the statistics
recorded from each server into a singular record of how the overall
system is doing. When I first setup the workflow, I made an error on a
filter that prevented Remedy from creating new entries on the
Application Statistics form. The error killed the process that captures
statistics, and the system would not generate any new records even after
removing the errant Filter until I restarted my ARS services.
I also had an instance where one of my servers decided for no apparent
reason to generate two duplicate records each time statistics were
gathered. The only fix I could find was once again restarting Remedy
services, which restored my statistics gathering process to working
order.
James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-263-9340
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hulmes, Timothy W Mr CTR USA
IMCOM
Sent: Wednesday, November 26, 2008 4:14 PM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Application Statistics not working (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Anyone have any idea why there are no records being created in
Application
Statistics form. I have setup Application Statics in the Admin tool.
I am
trying to monitor a couple of different applications and have them all
enabled and set to 300 second intervals (Will increase this once I get
it
working). I have verified that they were created in the Application
Statistics Configuration form. I have also verified that the forms I
want
to run statistics on are in the Selected forms for application
statistics
under the statistics tab in each of the applications that I am trying to
monitor.
I have had this setup for a couple of days but have zero records being
created for the statistics.
Any ideas?
Tim
Classification: UNCLASSIFIED
Caveats: NONE
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