Re: Broken RKM after Mid Tier patch
Not sure if you got an answer to this, but you got to move all the jar files containing common classes to the common folder that tomcat uses. Let me know if you still need help on this one Cheers Joe From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, December 9, 2008 7:11:33 PM Subject: Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Broken RKM after Mid Tier patch
Thanks Joe! I was copying instead of moving the files to the common folder. Once I deleted the originals all was well. Jason On Thu, Jan 8, 2009 at 2:07 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Not sure if you got an answer to this, but you got to move all the jar files containing common classes to the common folder that tomcat uses. Let me know if you still need help on this one Cheers Joe -- *From:* Jason Miller jason.mil...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, December 9, 2008 7:11:33 PM *Subject:* Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Broken RKM after Mid Tier patch
Yup they can't be in both the places.. you either move or rename the original after copying which is generally what I do so when you upgrade you know exactly which files will offend the tomcat server. Cheers Joe From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, January 8, 2009 5:32:02 PM Subject: Re: Broken RKM after Mid Tier patch ** Thanks Joe! I was copying instead of moving the files to the common folder. Once I deleted the originals all was well. Jason On Thu, Jan 8, 2009 at 2:07 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Not sure if you got an answer to this, but you got to move all the jar files containing common classes to the common folder that tomcat uses. Let me know if you still need help on this one Cheers Joe From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, December 9, 2008 7:11:33 PM Subject: Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Broken RKM after Mid Tier patch
Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Broken RKM after Mid Tier patch
I called Remedy on this exact thing today. Response: The following Knowledge Article should help resolve the issue. Please let me know how it goes. Error: After setting connection parameters for Remedy authentication - .. Failed to create Remedy connection..., Cannot load required libraries Use Print E-mail Watch Highlight Close Details Self Help Document ID: 486 Type: Known Error Error Configuration wizard Set authentication type to Remedy Set Remedy connection settings Get following errors: On the Remedy settings page: There is a problem with the Remedy connection settings: Cannot load required libraries In the log file when clicking on View Log link: * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes for this, For Tomcat Mid Tier is installed on the same server as RKM Mid Tier and RKM are using the same-named API files The following API files are clashing: arapi71.jar arutil71.jar For Tomcat To resolve the API clash issue, do the following: Remove the following files from the ...\Mid Tier\WEB-INF\lib directory: arapi71.jar arutil71.jar and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier can use the lastest version of these files Restart IIS/Tomcat Test From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Tuesday, December 09, 2008 4:12 PM To: arslist@ARSLIST.ORG Subject: Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) ... RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Broken RKM after Mid Tier patch
All, This happend to me back in June, BMC support walked me through what needed to be fixed. I wish I had writen it down, but it was not much. Maybe they will put a doc out on this. Sorry I did not write it down, Howard On Tue, Dec 9, 2008 at 8:01 PM, Pargeter, Christie :CO IS [EMAIL PROTECTED]wrote: ** I called Remedy on this exact thing today. Response: The following Knowledge Article should help resolve the issue. Please let me know how it goes. Error: After setting connection parameters for Remedy authentication - ... Failed to create Remedy connection..., Cannot load required libraries Use Print E-mail Watch Highlight Close Details Self Help Document ID: 486 Type: Known Error Error Configuration wizard Set authentication type to Remedy Set Remedy connection settings Get following errors: On the Remedy settings page: There is a problem with the Remedy connection settings: Cannot load required libraries In the log file when clicking on View Log link: * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes for this, For Tomcat Mid Tier is installed on the same server as RKM Mid Tier and RKM are using the same-named API files The following API files are clashing: arapi71.jar arutil71.jar For Tomcat To resolve the API clash issue, do the following: Remove the following files from the ...\Mid Tier\WEB-INF\lib directory: arapi71.jar arutil71.jar and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier can use the lastest version of these files Restart IIS/Tomcat Test -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jason Miller *Sent:* Tuesday, December 09, 2008 4:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Broken RKM after Mid Tier patch
BMC sent us the same article that Christie posted. We were so close to having it right... I was copying the files and not cutting them. Having two copies of the files was causing an issue. We deleted the copies in the MT dir, started Tomcat and the RKM errors were resolved. Jason On 12/9/08, Howard Richter [EMAIL PROTECTED] wrote: All, This happend to me back in June, BMC support walked me through what needed to be fixed. I wish I had writen it down, but it was not much. Maybe they will put a doc out on this. Sorry I did not write it down, Howard On Tue, Dec 9, 2008 at 8:01 PM, Pargeter, Christie :CO IS [EMAIL PROTECTED]wrote: ** I called Remedy on this exact thing today. Response: The following Knowledge Article should help resolve the issue. Please let me know how it goes. Error: After setting connection parameters for Remedy authentication - ... Failed to create Remedy connection..., Cannot load required libraries Use Print E-mail Watch Highlight Close Details Self Help Document ID: 486 Type: Known Error Error Configuration wizard Set authentication type to Remedy Set Remedy connection settings Get following errors: On the Remedy settings page: There is a problem with the Remedy connection settings: Cannot load required libraries In the log file when clicking on View Log link: * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization Environment RKM 7.2 Tomcat 5.5 ITSM 7.1 Root Cause Possible root causes for this, For Tomcat Mid Tier is installed on the same server as RKM Mid Tier and RKM are using the same-named API files The following API files are clashing: arapi71.jar arutil71.jar For Tomcat To resolve the API clash issue, do the following: Remove the following files from the ...\Mid Tier\WEB-INF\lib directory: arapi71.jar arutil71.jar and place them in the Tomcat\common\lib directory so that RKM and Mid-Tier can use the lastest version of these files Restart IIS/Tomcat Test -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jason Miller *Sent:* Tuesday, December 09, 2008 4:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Broken RKM after Mid Tier patch ** Ok, does anybody know special secret to making RKM work again after patching Mid Tier? I remembered after the fact that patching MT will break RKM and I don't remember the secret handshake to making it work again. I thought that you need to copy the arapi71.jar and arutil71.jar files out of C:\Program Files\AR System\Mid-Tier\WEB-INF\lib and put them in in C:\Program Files\Apache Software Foundation\Tomcat 5.5\common\lib. After starting Tomcat RKM still cannot authenticate to our Remedy server. Getting the following errors in the RKM log 9-Dec-08 15:46:54 * ERROR: kms.config.diagnostics.Diagnostics: * Problem/Error 'REMEDY_MISSING_LIBRARY' Linkage Error: ARInitialization 09-Dec-08 15:46:55 * ERROR: kms.config.diagnostics.Diagnostics: Failed to create Remedy connection: java.lang.UnsatisfiedLinkError: ARInitialization at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source) RANT This is a widely known issue but why is it so hard to find the details to make this work? I couldn't find any documentation in the BMC KB and it isn't in the documentation. /RANT Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
