Crystal reports in client = broken
I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
Check in Tools\Options under the advance tab and see if the report server is correctly listed there with the right TCP port and if ODBC Use Underscores is check (if required). Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 07/31/08 4:54 PM ** I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
William, if this is in the MT, what about a local version of the JRE - is that different than the working clients? I've seen Java issues cause blank screens before. Rick On Thu, Jul 31, 2008 at 1:54 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
Strangely the mid-tier is working and we have 6 servers using HTTPS along with a load balancer, etc. There are some time out issues in the MT but the WUT is really the problem in this case. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 31, 2008 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal reports in client = broken ** William, if this is in the MT, what about a local version of the JRE - is that different than the working clients? I've seen Java issues cause blank screens before. Rick On Thu, Jul 31, 2008 at 1:54 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
Double-check that the AR System ODBC Data Source connection exists under your data sources (usually found under Administrative Tools--Data Sources (ODBC)). We've had a lot of instances in Windows where this connection is not built properly even with a reinstall. All that is generally needed is the server name and Use Underscores checked. This is an individual system setting so may not be your problem but is worth checking. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, July 31, 2008 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal reports in client = broken ** Strangely the mid-tier is working and we have 6 servers using HTTPS along with a load balancer, etc. There are some time out issues in the MT but the WUT is really the problem in this case. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 31, 2008 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal reports in client = broken ** William, if this is in the MT, what about a local version of the JRE - is that different than the working clients? I've seen Java issues cause blank screens before. Rick On Thu, Jul 31, 2008 at 1:54 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
Make sure that the report server AND port are listed in the user's AR User Preference form record. We had a similar issue and this fixed it. -Original Message- From: William Rentfrow [EMAIL PROTECTED] Sent: Thursday, July 31, 2008 3:57 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Crystal reports in client = broken I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
This may very well be the answer - I had double checked this earlier and the people with problems did not have a preference record. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, July 31, 2008 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal reports in client = broken Make sure that the report server AND port are listed in the user's AR User Preference form record. We had a similar issue and this fixed it. -Original Message- From: William Rentfrow [EMAIL PROTECTED] Sent: Thursday, July 31, 2008 3:57 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Crystal reports in client = broken I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
