Re: Date/Time Error 9376
I've had issues with people in different locales trying to submit records. What was odd was that they didn't always have to change a date for it to cause issues - a field would have a date in it, in the format that Remedy displayed it in, and then it would complain that the date was in the wrong format when the user tried to save the changes. I think that's probably a bug in the tool. I worked around it by specifying a locale on the user's preference record (generally setting it to en_US). Not necessarily the best option (especially since it may change their settings to something out of their norm), but it worked. You could also trying specifying they actual locale if it's not en_US to see if forcing it to a specific value helps take care of the issue. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rudolf Schwarzkopf Sent: Monday, March 22, 2010 2:51 PM To: arslist@ARSLIST.ORG Subject: Date/Time Error 9376 ** Hello list, We are experience an issue with the ITSM Change Management approvals, but which I believe is more like a ARS date/time issue. While trying to approve a change the following error pops up to the user: Format of data or time value is not recognized. . . Earliest Start Date (ARERR 9376) The user trying to approve has the locale set to blank in his Application Preferences record. The user that submitted the change record has no record in the Application Preferences form. I believe this would be an issue related to a user submitting a change using MM/DD locale and the other user, by approving, modifying the change but using DD/MM locale. Would this be the case of this error? Which would be the best way to avoid this type of issues? Should I set the same locale to all users? How do I set a default locale for those that does not have a application preference record? Thank you in advance for any assistance!!! Regards, Rudolf _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Date/Time Error 9376
Hi Lyle, Thank you for your response. That is exactly what is happening, the user is not directly changing a date value, just trying to approve a change in the Approval Central of ITSM (I'm not sure if workflow is triggered to update a date field though). To ensure the locale is correct I'm going to set the locale for all the users. For the users that still does not have an application preferences record I believe that the system locale, present in the Configuration tab of AR System Administration Console, would be used. My only concern is that for new records created in the future the default should be the system locale and not blank as I have seen, to avoid using the client machine locale as much as possible. Is there any place that I can specify a default locale for the Application Preferences that will be created in the future? Or the only way would be to set a default value for the field in the form? Thanks again, Rudolf On Tue, Mar 23, 2010 at 3:56 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** I’ve had issues with people in different locales trying to submit records. What was odd was that they didn’t always have to change a date for it to cause issues – a field would have a date in it, in the format that Remedy displayed it in, and then it would complain that the date was in the wrong format when the user tried to save the changes. I think that’s probably a bug in the tool. I worked around it by specifying a locale on the user’s preference record (generally setting it to en_US). Not necessarily the best option (especially since it may change their settings to something out of their norm), but it worked. You could also trying specifying they actual locale if it’s not en_US to see if forcing it to a specific value helps take care of the issue. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rudolf Schwarzkopf *Sent:* Monday, March 22, 2010 2:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Date/Time Error 9376 ** Hello list, We are experience an issue with the ITSM Change Management approvals, but which I believe is more like a ARS date/time issue. While trying to approve a change the following error pops up to the user: Format of data or time value is not recognized. . . Earliest Start Date (ARERR 9376) The user trying to approve has the locale set to blank in his Application Preferences record. The user that submitted the change record has no record in the Application Preferences form. I believe this would be an issue related to a user submitting a change using MM/DD locale and the other user, by approving, modifying the change but using DD/MM locale. Would this be the case of this error? Which would be the best way to avoid this type of issues? Should I set the same locale to all users? How do I set a default locale for those that does not have a application preference record? Thank you in advance for any assistance!!! Regards, Rudolf _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Date/Time Error 9376
I have a vague recollection from when I first did ARS training that you could set preference defaults, but I can't recall how it was done. One option might be to modify the underlying form and specify a default value for the field. That might ensure that it has a value when new preference records are created. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rudolf Schwarzkopf Sent: Tuesday, March 23, 2010 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Date/Time Error 9376 ** Hi Lyle, Thank you for your response. That is exactly what is happening, the user is not directly changing a date value, just trying to approve a change in the Approval Central of ITSM (I'm not sure if workflow is triggered to update a date field though). To ensure the locale is correct I'm going to set the locale for all the users. For the users that still does not have an application preferences record I believe that the system locale, present in the Configuration tab of AR System Administration Console, would be used. My only concern is that for new records created in the future the default should be the system locale and not blank as I have seen, to avoid using the client machine locale as much as possible. Is there any place that I can specify a default locale for the Application Preferences that will be created in the future? Or the only way would be to set a default value for the field in the form? Thanks again, Rudolf On Tue, Mar 23, 2010 at 3:56 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** I've had issues with people in different locales trying to submit records. What was odd was that they didn't always have to change a date for it to cause issues - a field would have a date in it, in the format that Remedy displayed it in, and then it would complain that the date was in the wrong format when the user tried to save the changes. I think that's probably a bug in the tool. I worked around it by specifying a locale on the user's preference record (generally setting it to en_US). Not necessarily the best option (especially since it may change their settings to something out of their norm), but it worked. You could also trying specifying they actual locale if it's not en_US to see if forcing it to a specific value helps take care of the issue. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rudolf Schwarzkopf Sent: Monday, March 22, 2010 2:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Date/Time Error 9376 ** Hello list, We are experience an issue with the ITSM Change Management approvals, but which I believe is more like a ARS date/time issue. While trying to approve a change the following error pops up to the user: Format of data or time value is not recognized. . . Earliest Start Date (ARERR 9376) The user trying to approve has the locale set to blank in his Application Preferences record. The user that submitted the change record has no record in the Application Preferences form. I believe this would be an issue related to a user submitting a change using MM/DD locale and the other user, by approving, modifying the change but using DD/MM locale. Would this be the case of this error? Which would be the best way to avoid this type of issues? Should I set the same locale to all users? How do I set a default locale for those that does not have a application preference record? Thank you in advance for any assistance!!! Regards, Rudolf _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Date/Time Error 9376
Or you could always set up your own filter against the AR System User preferences form to force the value to be correct. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, March 23, 2010 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: Date/Time Error 9376 ** I have a vague recollection from when I first did ARS training that you could set preference defaults, but I can't recall how it was done. One option might be to modify the underlying form and specify a default value for the field. That might ensure that it has a value when new preference records are created. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rudolf Schwarzkopf Sent: Tuesday, March 23, 2010 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Date/Time Error 9376 ** Hi Lyle, Thank you for your response. That is exactly what is happening, the user is not directly changing a date value, just trying to approve a change in the Approval Central of ITSM (I'm not sure if workflow is triggered to update a date field though). To ensure the locale is correct I'm going to set the locale for all the users. For the users that still does not have an application preferences record I believe that the system locale, present in the Configuration tab of AR System Administration Console, would be used. My only concern is that for new records created in the future the default should be the system locale and not blank as I have seen, to avoid using the client machine locale as much as possible. Is there any place that I can specify a default locale for the Application Preferences that will be created in the future? Or the only way would be to set a default value for the field in the form? Thanks again, Rudolf -Original Message- On Tue, Mar 23, 2010 at 3:56 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** I've had issues with people in different locales trying to submit records. What was odd was that they didn't always have to change a date for it to cause issues - a field would have a date in it, in the format that Remedy displayed it in, and then it would complain that the date was in the wrong format when the user tried to save the changes. I think that's probably a bug in the tool. I worked around it by specifying a locale on the user's preference record (generally setting it to en_US). Not necessarily the best option (especially since it may change their settings to something out of their norm), but it worked. You could also trying specifying they actual locale if it's not en_US to see if forcing it to a specific value helps take care of the issue. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rudolf Schwarzkopf Sent: Monday, March 22, 2010 2:51 PM To: arslist@ARSLIST.ORG Subject: Date/Time Error 9376 ** Hello list, We are experience an issue with the ITSM Change Management approvals, but which I believe is more like a ARS date/time issue. While trying to approve a change the following error pops up to the user: Format of data or time value is not recognized. Earliest Start Date (ARERR 9376) The user trying to approve has the locale set to blank in his Application Preferences record. The user that submitted the change record has no record in the Application Preferences form. I believe this would be an issue related to a user submitting a change using MM/DD locale and the other user, by approving, modifying the change but using DD/MM locale. Would this be the case of this error? Which would be the best way to avoid this type of issues? Should I set the same locale to all users? How do I set a default locale for those that does not have a application preference record? Thank you in advance for any assistance!!! Regards, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Date/Time Error 9376
Hello list, We are experience an issue with the ITSM Change Management approvals, but which I believe is more like a ARS date/time issue. While trying to approve a change the following error pops up to the user: Format of data or time value is not recognized. . . Earliest Start Date (ARERR 9376) The user trying to approve has the locale set to blank in his Application Preferences record. The user that submitted the change record has no record in the Application Preferences form. I believe this would be an issue related to a user submitting a change using MM/DD locale and the other user, by approving, modifying the change but using DD/MM locale. Would this be the case of this error? Which would be the best way to avoid this type of issues? Should I set the same locale to all users? How do I set a default locale for those that does not have a application preference record? Thank you in advance for any assistance!!! Regards, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
