Hi Enslin,
There are few documents regarding this. There's a good BMC image of the
CMDB which will give you the CI Types. That information is also available
with the class manager. Each release introduces more fields and tables.
The CMDB is extensible - a good feature. So any missing CI Types can be
built with OOTB ITSM - involving no customisation. Further because ITSM
is built on Remedy, customisation is relatively easy.
Product Types are as many as you may wish. These are help in several tables
with a root at PCT:Product Catalog. Product Catalogue entries may be
created at will selecting from the various CI classes. The GUI and menus
will help define these and other questions you may have.
To help, we offer a free structure spreadsheet for 7.6.04, 8.0, 8.1. This
will list all forms, form types, aliases, any help (very poor), as well as
all attributes in all forms. Again, unfortunately this is just a list of
attributes. As all help seems to be absent, it does not mean any attribute
is in use (there are many that are not), nor what data an attribute may
hold. Only running many queries or working with data on an intimate level
will give you that.
I suspect that that is true with systems that may have more documentation as
well as documents cover higher level objects and rarely delve into detail of
specific attributes.
In the spreadsheet forms section simply put a filter on Schema Name begins
with BMC.CORE and one on Type: contains JOIN. This will give you the list
of CIs (and relationships). You can put the same filter on fields but
remember that most fields are from the single table BaseElement. All CIs
originate from this root class. Filter on Type NORMAL and the same schema
qualification to select the specific attributes of each CI Class - that is
attributes that are defined by that class.
Please see www.softwaretoolhouse.com under our Freebies and select the
version you might want.
Cheers,
Ben Chernys
Senior Software Architect
logoSthInc-sm
Canada / Deutschland
Mobile: +49 171 380 2329GMT + 1 + [ DST ]
Email: Ben.Chernys_AT_softwaretoolhouse.com
Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com
We are a BMC Technology Alliance Partner
Check out Software Tool House's free Diary Editor and out Freebies
Section for a ITSM 7.6.04, 8.0, and 8.1 Fields spreadsheet.
Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Enslin Van Blerk - MWEB
Sent: November-04-13 09:34
To: arslist@ARSLIST.ORG
Subject: Descriptions on Product/CI Types their attributes and then CI
Relationships.
**
Good Day All
I have looked at a system called iServer from Orbus Software and as part of
its documentation they provide a table giving you the following:
. All Objects Types
. All the Attributes associated to the relevant Object Type.
. Description of all the Attributes.
I did try to get this information on Google, BMC pages and other places. I
have been unsuccessful to locate similar documentation on BMC
AtriumCore7.6.04 for this reason I have decided to ask the ARSLIST for some
assistance.
I am looking for descriptions on the following areas in BMC AtriumCore7.6.04
. Different Product Type
. All the different CI Types
. All the Attributes associated to the relevant CI Type
(Classes)
. CI Relationships
I have also looked through the Atrium documentation however, they either
don't list and describe all the attributes or I am looking at the wrong
document.
Can anyone tell me where I can find this information.
Regards
Enslin van Blerk
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