Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?
All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?
Do you mean patch 9003 to Incident Management, etc.? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, June 05, 2008 2:04 PM To: arslist@ARSLIST.ORG Subject: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found? ** All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?
Howard - I just sent them to you under separate cover. Hope this helps - not sure if what I have is the 'latest' though. Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, June 05, 2008 12:04 PM To: arslist@ARSLIST.ORG Subject: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found? ** All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?
Chris, It might be, but they only have one for 7.0.0, 7.0.1 and 7.0.2. I thought that BMC was going it with the downloads for 7.0.3 or if not release a version for 7.0.3. Thanks, Howard On 6/5/08, strauss [EMAIL PROTECTED] wrote: ** Do you mean patch 9003 to Incident Management, etc.? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, June 05, 2008 2:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found? ** All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?
Candance, Thanks, Howard On 6/5/08, Decou, Candace M [EMAIL PROTECTED] wrote: ** Howard – I just sent them to you under separate cover. Hope this helps – not sure if what I have is the 'latest' though. *Candace DeCou*** DOI Remedy Systems Analyst Veri*z*on Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business *– global capability, personal accountability.* This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, June 05, 2008 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found? ** All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any reference to the sheets and the documentation needed. My understanding is that they should have been include with the downloads of ITSM 7 or its patches, however they were not. Any ideas. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
