Re: Email Engine Patch 006
Thank you Joe, Sorry it was a very late night last night, and I did post my issue prior to digging deeper. Basically we are getting an Authentication Failed error when we try to start the email engine service. We are running out going mail only under MAPI using MS Outlook. Thank you all, Lou -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 1:14 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Patch 006 Lou, Look up your AR Email Error Message form and see what errors have been written to it since your upgrade.. Also it would help if you could let the list know what OS your Email engine is installed on.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Louis Cobuccio Sent: Wednesday, February 13, 2008 8:37 PM To: arslist@ARSLIST.ORG Subject: Email Engine Patch 006 Hey Gang, I just installed Email Engine Patch 006 for v 7.0.01. I am not receiving emails after installation of the patch. Searching the AR System Email Messages form I see the test email I tried to send, however the Send Message column show Yes instead of Sent or Error. So it looks like I can't connect to the email server, however the configuration looks good. Any thoughts? Thank you Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Patch 006
If you are getting the failed to login to MAPI error, this is usually because the Outlook profile was not set up while logged in as the user the service is running under or that login cannot connect to the mail server. The standard authentication error is usually a result of the application service password entered when you installed the Email Engine does not match the application service password in the database. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Thursday, February 14, 2008 5:41 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Patch 006 Thank you Joe, Sorry it was a very late night last night, and I did post my issue prior to digging deeper. Basically we are getting an Authentication Failed error when we try to start the email engine service. We are running out going mail only under MAPI using MS Outlook. Thank you all, Lou -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 1:14 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Patch 006 Lou, Look up your AR Email Error Message form and see what errors have been written to it since your upgrade.. Also it would help if you could let the list know what OS your Email engine is installed on.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Louis Cobuccio Sent: Wednesday, February 13, 2008 8:37 PM To: arslist@ARSLIST.ORG Subject: Email Engine Patch 006 Hey Gang, I just installed Email Engine Patch 006 for v 7.0.01. I am not receiving emails after installation of the patch. Searching the AR System Email Messages form I see the test email I tried to send, however the Send Message column show Yes instead of Sent or Error. So it looks like I can't connect to the email server, however the configuration looks good. Any thoughts? Thank you Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Patch 006
Hey gang, This issue is resolved. We set the wrong Admin password during the installation process. Thank you, Lou -Original Message- From: Louis Cobuccio Sent: Thursday, February 14, 2008 7:41 AM To: arslist@ARSLIST.ORG Subject: RE: Email Engine Patch 006 Thank you Joe, Sorry it was a very late night last night, and I did post my issue prior to digging deeper. Basically we are getting an Authentication Failed error when we try to start the email engine service. We are running out going mail only under MAPI using MS Outlook. Thank you all, Lou -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 1:14 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Patch 006 Lou, Look up your AR Email Error Message form and see what errors have been written to it since your upgrade.. Also it would help if you could let the list know what OS your Email engine is installed on.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Louis Cobuccio Sent: Wednesday, February 13, 2008 8:37 PM To: arslist@ARSLIST.ORG Subject: Email Engine Patch 006 Hey Gang, I just installed Email Engine Patch 006 for v 7.0.01. I am not receiving emails after installation of the patch. Searching the AR System Email Messages form I see the test email I tried to send, however the Send Message column show Yes instead of Sent or Error. So it looks like I can't connect to the email server, however the configuration looks good. Any thoughts? Thank you Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Patch 006
Thanks Craig. It turned out to be a bad password. We had assumed that they went with the remedy default admin password when they had originally setup the system. Turns out they didn't. We found the right password and updated the password in the admin tool. Thanks again, Lou -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, February 14, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Patch 006 If you are getting the failed to login to MAPI error, this is usually because the Outlook profile was not set up while logged in as the user the service is running under or that login cannot connect to the mail server. The standard authentication error is usually a result of the application service password entered when you installed the Email Engine does not match the application service password in the database. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Thursday, February 14, 2008 5:41 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Patch 006 Thank you Joe, Sorry it was a very late night last night, and I did post my issue prior to digging deeper. Basically we are getting an Authentication Failed error when we try to start the email engine service. We are running out going mail only under MAPI using MS Outlook. Thank you all, Lou -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 1:14 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Patch 006 Lou, Look up your AR Email Error Message form and see what errors have been written to it since your upgrade.. Also it would help if you could let the list know what OS your Email engine is installed on.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Louis Cobuccio Sent: Wednesday, February 13, 2008 8:37 PM To: arslist@ARSLIST.ORG Subject: Email Engine Patch 006 Hey Gang, I just installed Email Engine Patch 006 for v 7.0.01. I am not receiving emails after installation of the patch. Searching the AR System Email Messages form I see the test email I tried to send, however the Send Message column show Yes instead of Sent or Error. So it looks like I can't connect to the email server, however the configuration looks good. Any thoughts? Thank you Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Engine Patch 006
Hey Gang, I just installed Email Engine Patch 006 for v 7.0.01. I am not receiving emails after installation of the patch. Searching the AR System Email Messages form I see the test email I tried to send, however the Send Message column show Yes instead of Sent or Error. So it looks like I can't connect to the email server, however the configuration looks good. Any thoughts? Thank you Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Patch 006
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss\fcharset0 Arial;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 Lou,\par
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Look up your AR Email Error Message form and see what errors have been written to it since your upgrade..\par
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Also it would help if you could let the list know what OS your Email engine is installed on..\par
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Cheers\par
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Joe\par
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-Original Message-\par
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Louis Cobuccio\par
Sent: Wednesday, February 13, 2008 8:37 PM\par
To: [EMAIL PROTECTED]
Subject: Email Engine Patch 006\par
\par
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Hey Gang,\par
\par
I just installed Email Engine Patch 006 for v 7.0.01. I am not receiving emails after installation of the patch. Searching the AR System Email Messages form I see the test email I tried to send, however the Send Message column show Yes instead of Sent or Error. So it looks like I can't connect to the email server, however the configuration looks good.\par
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Any thoughts?\par
\par
Thank you\par
Lou\fs18 \f1\fs20\par
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