Re: FW: ARSList Digest, Vol 23, Issue 5

[Misi Mladoniczky]

Hi,

There was a problem with a server relaying emails to the ARSList. The server 
was down from Sunday to Monday. All messages should now have been delivered. 

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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May 21, 2018 9:59 AM, gurupra...@trimeg.co.uk wrote:

> Hi There,
> 
> I didn't receive the email sent by "jdsen...@earthlink.net" to Arlist. I am
> new to arslist. So not sure how this functions. Please help.
> 
> Regards,
> Guru
> 
> -Original Message-
> From: ARSList  On Behalf Of
> arslist-requ...@arslist.org
> Sent: 19 May 2018 11:00
> To: arslist@arslist.org
> Subject: ARSList Digest, Vol 23, Issue 5
> 
> Send ARSList mailing list submissions to
> arslist@arslist.org
> 
> To subscribe or unsubscribe via the World Wide Web, visit
> https://mailman.rrr.se/cgi/listinfo/arslist
> or, via email, send a message with subject or body 'help' to
> arslist-requ...@arslist.org
> 
> You can reach the person managing the list at
> arslist-ow...@arslist.org
> 
> When replying, please edit your Subject line so it is more specific than
> "Re: Contents of ARSList digest..."
> 
> Today's Topics:
> 
> 1. Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
> Email Notification for Work Order (Joel D Sender)
> 
> --
> 
> Message: 1
> Date: Fri, 18 May 2018 10:46:45 -0700
> From: "Joel D Sender" 
> To: "'ARSList'" 
> Subject: Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
> Email Notification for Work Order
> Message-ID:
> 
>  VkEBAA==@earthlink.net>
> 
> Content-Type: text/plain; charset="utf-8"
> 
> ARSlisters,
> 
> Having successfully implemented, FOR MyIT & SmartIT,
> https://communities.bmc.com/docs/DOC-33095
> 
> ?How to Notify Assignee of a Worklog Update and Display the Worklog Note,
> Submitter Name, Submitter ID in the Email Notification for INC?
> 
> We?re attempting to implement https://communities.bmc.com/docs/DOC-34545
> 
> ?Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter
> Name, Submitter ID in the Email Notification for Work Order?.
> 
> In both cases, the described Active Link actions were performed in a filter
> to work with MyIT / SmartIT.
> 
> The comments section describes the problem we?re seeing: two Work Info
> entries, with the same comment, are being created.
> 
> The incorrect entry is created OOB when a W.O. is updated by the Assignee to
> notify the Requestor.
> 
> Since the requestor is submitting the note, this entry isn?t needed.
> 
> Combing through filter logs has been less productive than usual. 
> 
> Has anyone solved this?
> 
> Thanks,
> 
> Joel
> 
> Joel Sender * jdsen...@earthlink.net 
> 
> ---
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> https://www.avast.com/antivirus
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> 
> Subject: Digest Footer
> 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> 
> --
> 
> End of ARSList Digest, Vol 23, Issue 5
> **
> 
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist

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FW: ARSList Digest, Vol 23, Issue 5

[guruprasad]

Hi There,

I didn't receive the email sent by "jdsen...@earthlink.net" to Arlist. I am
new to arslist. So not sure how this functions. Please help.

Regards,
Guru

-Original Message-
From: ARSList  On Behalf Of
arslist-requ...@arslist.org
Sent: 19 May 2018 11:00
To: arslist@arslist.org
Subject: ARSList Digest, Vol 23, Issue 5

Send ARSList mailing list submissions to
arslist@arslist.org

To subscribe or unsubscribe via the World Wide Web, visit
https://mailman.rrr.se/cgi/listinfo/arslist
or, via email, send a message with subject or body 'help' to
arslist-requ...@arslist.org

You can reach the person managing the list at
arslist-ow...@arslist.org

When replying, please edit your Subject line so it is more specific than
"Re: Contents of ARSList digest..."


Today's Topics:

   1. Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
  Email Notification for Work Order (Joel D Sender)


--

Message: 1
Date: Fri, 18 May 2018 10:46:45 -0700
From: "Joel D Sender" 
To: "'ARSList'" 
Subject: Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
Email Notification for Work Order
Message-ID:



Content-Type: text/plain; charset="utf-8"

ARSlisters,

Having successfully implemented, FOR MyIT & SmartIT,
https://communities.bmc.com/docs/DOC-33095

?How to Notify Assignee of a Worklog Update and Display the Worklog Note,
Submitter Name, Submitter ID in the Email Notification for INC?

 

We?re attempting to implement https://communities.bmc.com/docs/DOC-34545

?Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter
Name, Submitter ID in the Email Notification for Work Order?.

 

In both cases, the described Active Link actions were performed in a filter
to work with MyIT / SmartIT.

 

The comments section describes the problem we?re seeing: two Work Info
entries, with the same comment, are being created.

The incorrect entry is created OOB when a W.O. is updated by the Assignee to
notify the Requestor.

Since the requestor is submitting the note, this entry isn?t needed.

Combing through filter logs has been less productive than usual. 

 

Has anyone solved this?

Thanks,

Joel

Joel Sender  *   jdsen...@earthlink.net  

 



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ARSList mailing list
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https://mailman.rrr.se/cgi/listinfo/arslist


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End of ARSList Digest, Vol 23, Issue 5
**

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