Home Page ARERR 623 - version 8
Good morning everyone. On a newly installed ARS 8 system, using an IE 9 browser, I can't log in to the AR Server Home page at http://servername:8080/arsys/home The browser displays ARERR 623, Authentication failed. But I can log into the Admin tool, no problem. The user is Demo, with the default password. The mid tier is working, there's no problem getting into the Config tool. The AR Server Settings page of the Config Tool shows that I have an AR Server Admin Password. Should I just change this to the default Demo password? BMC support suggests that the Mid-Tier application password doesn't match the password set in the AR System Application password. The pre-version 8 solution is to ensure that the AR Server Admin Password in the Cong Tool matches the Mid-Tier Administrator Password in the Server Information page in the User Tool, but I can't get there because there's no user tool any more. Does anyone think we're on the right track here? Would it help to use the command line tool that lets you create an ar server user? Drew Soto Cano Air Base, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Home Page ARERR 623 - version 8
I am not very familiar with version 8.0 yet, but once I was told that we can actually enter the passwords directly in the conf files. Never validate it though. So you may optionally try the following until you can hear something from BMC Support. Option1: Enter a decrypted manual password in the Midtier properties file. Enter the same password in ar.conf file. Option2: If you have a working pre 8.0 environment copy the passwords form the midtier properties and ar.conf files and paste into your 8.0 environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Home Page ARERR 623 - version 8
Hi vamsi. I was able to download and install a 7.6.04 user tool which connected to the 8.0 server just fine, as far as the Server Information is concerned. I changed both passwords to match and now Demo can login on a web browswer. Thanks for the idea, I was very tempted to try that out. Drew JTF-Bravo On Mon, Oct 29, 2012 at 11:31 AM, patchsk vamsi...@gmail.com wrote: ** I am not very familiar with version 8.0 yet, but once I was told that we can actually enter the passwords directly in the conf files. Never validate it though. So you may optionally try the following until you can hear something from BMC Support. Option1: Enter a decrypted manual password in the Midtier properties file. Enter the same password in ar.conf file. Option2: If you have a working pre 8.0 environment copy the passwords form the midtier properties and ar.conf files and paste into your 8.0 environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Home Page ARERR 623 - version 8
please check the java home path and check the web server is running or not. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Home-Page-ARERR-623-version-8-tp104683p104694.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
