How to create multiple incident by creating only one incident?
HI,Can we create multiple incidents (multiple copies of same incident) if i am creating only one incident? Thanks, -Rajkumar Padole. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to create multiple incident by creating only one incident?
Depending on what it is you want to accomplish you might want to consider either tasks or work orders. I would think having workflow create an Incident when you create an Incident might be difficult to control and result in an endless number of Incidents. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Padole Sent: Wednesday, May 08, 2013 2:35 AM To: arslist@ARSLIST.ORG Subject: How to create multiple incident by creating only one incident? ** HI, Can we create multiple incidents (multiple copies of same incident) if i am creating only one incident? Thanks, -Rajkumar Padole. _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to create multiple incident by creating only one incident?
You have not mentioned in which version you are trying this. In 7.1, you can use the menu item called Copy to new available under edit menu. It will copy all the details of the previously created incident and save it. But, this is a manual work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 6:20 PM To: arslist@ARSLIST.ORG Subject: Re: How to create multiple incident by creating only one incident? ** Depending on what it is you want to accomplish you might want to consider either tasks or work orders. I would think having workflow create an Incident when you create an Incident might be difficult to control and result in an endless number of Incidents. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Padole Sent: Wednesday, May 08, 2013 2:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: How to create multiple incident by creating only one incident? ** HI, Can we create multiple incidents (multiple copies of same incident) if i am creating only one incident? Thanks, -Rajkumar Padole. _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to create multiple incident by creating only one incident?
Can you explain more about the situation and what problem you are trying to solve with this capability? Do you want to manually create copies or automatically? I can see multiple other options (ITSM Process Designer, SRM) to do this, but to give any recommendation you'd need to describe why you try do this. Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Padole Sent: Tuesday, May 07, 2013 11:35 PM To: arslist@ARSLIST.ORG Subject: How to create multiple incident by creating only one incident? ** HI, Can we create multiple incidents (multiple copies of same incident) if i am creating only one incident? Thanks, -Rajkumar Padole. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
