Re: ITSM 7.6.04 - Integration through Java API
I had used runmacro in ARS 5.x to do the same and it worked quite well. We were on Unix environment and I had written shell script to call the runmacro, and then ftped it. Called the shell script from run process. - Karthik On Aug 14, 2013 6:40 PM, "Longwing, Lj" wrote: > ** > that's the funny thing...you don't need to create a macro, the runmacro > program can of course execute a macro, but it's also able to export data > without a macro...just check out the command line docs that I referenced. > > > On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal wrote: > >> ** >> Thanks LJ for responding on this. >> I also thought of runmcaro option earlier. >> But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you >> also please assist me on following. >> >> 1. As ITSM 7.6.04 is URL based application, how can I create macro there >> (As I was able to create earlier in Remedy User Tool). >> 2. Underlying operating system for ITSM application is UNIX. Should I >> first create macro file and then to manually move it to arcmds directory on >> UNIX machine? Or can you please tell me about exact process? >> >> Thanks in advance. >> >> Regards >> Neha >> >> On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj wrote: >> >>> ** >>> Neha, >>> If I was going to do this...I think I would try to utilize the >>> 'runmacro' command line tool...it has options to export contents of records >>> to file...it can export to csvso my overall approach might be to >>> execute a perl script that would call run-macro, and then ftp the file to >>> the remote host...below is the documentation for runmacro >>> >>> >>> https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility >>> >>> >>> On Tue, Aug 13, 2013 at 12:18 AM, Neha wrote: >>> Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my mind: 1. Through BMC Analytics, schedule to send report via FTP mode. My requirement is to send plain text file through FTP mode with some specific delimiter. But plain text file option is not available in BMC Analytics, Also is there any option that I need to enable first before sending file in FTP mode? 2. Through Java API - 1. Create an escalation to run on periodic basis which I want. 2. This escalation will invoke a Java script, and through Java API commands, retrieve set of incidents from HPD:Help Desk. Can you please assist me which java API method should be used to acheive the purpose. Can you please share with me some sample code? Also please suggest me which option described above is more feasible - Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 7.6.04 - Integration through Java API
that's the funny thing...you don't need to create a macro, the runmacro program can of course execute a macro, but it's also able to export data without a macro...just check out the command line docs that I referenced. On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal wrote: > ** > Thanks LJ for responding on this. > I also thought of runmcaro option earlier. > But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also > please assist me on following. > > 1. As ITSM 7.6.04 is URL based application, how can I create macro there > (As I was able to create earlier in Remedy User Tool). > 2. Underlying operating system for ITSM application is UNIX. Should I > first create macro file and then to manually move it to arcmds directory on > UNIX machine? Or can you please tell me about exact process? > > Thanks in advance. > > Regards > Neha > > On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj wrote: > >> ** >> Neha, >> If I was going to do this...I think I would try to utilize the 'runmacro' >> command line tool...it has options to export contents of records to >> file...it can export to csvso my overall approach might be to execute a >> perl script that would call run-macro, and then ftp the file to the remote >> host...below is the documentation for runmacro >> >> >> https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility >> >> >> On Tue, Aug 13, 2013 at 12:18 AM, Neha wrote: >> >>> Hello everyone, >>> >>> Request you to please provide me your assistance in resolving below >>> mentioned issue- >>> >>> I am using BMC ITSM 7.6.04 version. I have the requirement to send some >>> selected Incidents to a 3rd party application via FTP mode on periodic >>> basis. >>> >>> Following options have been come into my mind: >>> >>> 1. Through BMC Analytics, schedule to send report via FTP mode. >>> >>> My requirement is to send plain text file through FTP mode with some >>> specific delimiter. But plain text file option is not available in BMC >>> Analytics, >>> >>> Also is there any option that I need to enable first before sending >>> file in FTP mode? >>> >>> 2. Through Java API - >>> >>> 1. Create an escalation to run on periodic basis which I want. >>> >>> 2. This escalation will invoke a Java script, and through Java API >>> commands, retrieve set of incidents from HPD:Help Desk. >>> >>> Can you please assist me which java API method should be used to >>> acheive the purpose. Can you please share with me some sample code? >>> >>> Also please suggest me which option described above is more feasible - >>> >>> Regards >>> >>> Neha >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 7.6.04 - Integration through Java API
Thanks LJ for responding on this. I also thought of runmcaro option earlier. But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also please assist me on following. 1. As ITSM 7.6.04 is URL based application, how can I create macro there (As I was able to create earlier in Remedy User Tool). 2. Underlying operating system for ITSM application is UNIX. Should I first create macro file and then to manually move it to arcmds directory on UNIX machine? Or can you please tell me about exact process? Thanks in advance. Regards Neha On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj wrote: > ** > Neha, > If I was going to do this...I think I would try to utilize the 'runmacro' > command line tool...it has options to export contents of records to > file...it can export to csvso my overall approach might be to execute a > perl script that would call run-macro, and then ftp the file to the remote > host...below is the documentation for runmacro > > > https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility > > > On Tue, Aug 13, 2013 at 12:18 AM, Neha wrote: > >> Hello everyone, >> >> Request you to please provide me your assistance in resolving below >> mentioned issue- >> >> I am using BMC ITSM 7.6.04 version. I have the requirement to send some >> selected Incidents to a 3rd party application via FTP mode on periodic >> basis. >> >> Following options have been come into my mind: >> >> 1. Through BMC Analytics, schedule to send report via FTP mode. >> >> My requirement is to send plain text file through FTP mode with some >> specific delimiter. But plain text file option is not available in BMC >> Analytics, >> >> Also is there any option that I need to enable first before sending >> file in FTP mode? >> >> 2. Through Java API - >> >> 1. Create an escalation to run on periodic basis which I want. >> >> 2. This escalation will invoke a Java script, and through Java API >> commands, retrieve set of incidents from HPD:Help Desk. >> >> Can you please assist me which java API method should be used to >> acheive the purpose. Can you please share with me some sample code? >> >> Also please suggest me which option described above is more feasible - >> >> Regards >> >> Neha >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 7.6.04 - Integration through Java API
Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote host...below is the documentation for runmacro https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility On Tue, Aug 13, 2013 at 12:18 AM, Neha wrote: > Hello everyone, > > Request you to please provide me your assistance in resolving below > mentioned issue- > > I am using BMC ITSM 7.6.04 version. I have the requirement to send some > selected Incidents to a 3rd party application via FTP mode on periodic > basis. > > Following options have been come into my mind: > > 1. Through BMC Analytics, schedule to send report via FTP mode. > > My requirement is to send plain text file through FTP mode with some > specific delimiter. But plain text file option is not available in BMC > Analytics, > > Also is there any option that I need to enable first before sending > file in FTP mode? > > 2. Through Java API - > > 1. Create an escalation to run on periodic basis which I want. > > 2. This escalation will invoke a Java script, and through Java API > commands, retrieve set of incidents from HPD:Help Desk. > > Can you please assist me which java API method should be used to > acheive the purpose. Can you please share with me some sample code? > > Also please suggest me which option described above is more feasible - > > Regards > > Neha > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ITSM 7.6.04 - Integration through Java API
Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my mind: 1. Through BMC Analytics, schedule to send report via FTP mode. My requirement is to send plain text file through FTP mode with some specific delimiter. But plain text file option is not available in BMC Analytics, Also is there any option that I need to enable first before sending file in FTP mode? 2. Through Java API - 1. Create an escalation to run on periodic basis which I want. 2. This escalation will invoke a Java script, and through Java API commands, retrieve set of incidents from HPD:Help Desk. Can you please assist me which java API method should be used to acheive the purpose. Can you please share with me some sample code? Also please suggest me which option described above is more feasible - Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
