Re: Incident status Report with time calculation of an assignee individual or assigned group
There is a form called Incident Assignment Log that will better meet your needs. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, March 29, 2010 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: Incident status Report with time calculation of an assignee individual or assigned group You could get a fair bit of that information from the Incident audit log. Each time an audited field changes values, it creates a new audit log entry when the ticket is saved. You could tell what statuses it has been in and for how long by parsing that information out of the audit log. The system does also include the ability to track effort time spent on a ticket. Take a look at the assignment tab and look into the Current Assignee Effort fields. (Note, I don't know what version you are using, so you may have to look for those equivalents in your version of the system, if they are different than what is in 7.0.3.) Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 8:32 AM To: arslist@ARSLIST.ORG Subject: Incident status Report with time calculation of an assignee individual or assigned group Hi All, Please help us on incident reporting. We required the total time spent on assigned group level and assignee level with each status (from status new to status closed). It should also tell us about the overall time spent on an incident. All the timings we required on minutes only not seconds. Any possible availability from OOB functionality? If not, please let us know about the alternative. Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Incident status Report with time calculation of an assignee individual or assigned group
Hi All, Please help us on incident reporting. We required the total time spent on assigned group level and assignee level with each status (from status new to status closed). It should also tell us about the overall time spent on an incident. All the timings we required on minutes only not seconds. Any possible availability from OOB functionality? If not, please let us know about the alternative. Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident status Report with time calculation of an assignee individual or assigned group
You could get a fair bit of that information from the Incident audit log. Each time an audited field changes values, it creates a new audit log entry when the ticket is saved. You could tell what statuses it has been in and for how long by parsing that information out of the audit log. The system does also include the ability to track effort time spent on a ticket. Take a look at the assignment tab and look into the Current Assignee Effort fields. (Note, I don't know what version you are using, so you may have to look for those equivalents in your version of the system, if they are different than what is in 7.0.3.) Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 8:32 AM To: arslist@ARSLIST.ORG Subject: Incident status Report with time calculation of an assignee individual or assigned group Hi All, Please help us on incident reporting. We required the total time spent on assigned group level and assignee level with each status (from status new to status closed). It should also tell us about the overall time spent on an incident. All the timings we required on minutes only not seconds. Any possible availability from OOB functionality? If not, please let us know about the alternative. Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
