Re: Keeping Mid Tier in a framed web page
On Thu, Feb 10, 2011 at 4:26 PM, Luttmann, Michael W Mr CTR DISA CD553
michael.luttmann@csd.disa.mil wrote:
I wonder if this is similar to a recent request I got. My military/DoD
customer wants to add For Official Use Only banners to ALL ITSM forms
(and consoles) on the M-T client. This cannot be done by modifying the
CSS. The only thing I can think of is modifying the background on EVERY
form.
Is there a better way?
(ARS / ITSM 7.1)
It's quite hack-y and I haven't confirmed in IE that it looks the same, but
you might be able to add a graphic to the top using CSS like so, obviously
updating 75px to match the height of your graphic, and the source of your
image, respectively. I put this at the *end* of the CSS file to avoid
!important-ing or making changes elsewhere for ease of the example.
#FormApp {
top: 75px;
}
html {
background: #8b url(
https://lh3.googleusercontent.com/_EQFIWgr-CEY/TVRq919jgCI/Ajc/6PN_KMnpmyM/s800/fakebanner.gif)
no-repeat left top;
}
This works in Firefox using ARS/ITSM 7.5 anyhow.
[image:
https://lh3.googleusercontent.com/_EQFIWgr-CEY/TVRsxnGMEsI/Ajw/GKe-PaTIewo/s800/fakebanner.png]
Putting the banner inbetween the Logout-Help-Home buttons and the BMC banner
would certainly require more effort than this and is maybe the solution you
were looking for instead.
If the sole intention is displaying a banner at the top of the page, it
might be a quicker way than messing with iframes, and even when new windows
open you would still see the banner.
Jill
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Re: Keeping Mid Tier in a framed web page
Thanks, Jill. That sounds like something to try out!
Mike L.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jill E. Peterson
Sent: Friday, February 11, 2011 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Keeping Mid Tier in a framed web page
**
On Thu, Feb 10, 2011 at 4:26 PM, Luttmann, Michael W Mr CTR DISA CD553
michael.luttmann@csd.disa.mil wrote:
I wonder if this is similar to a recent request I got. My military/DoD
customer wants to add For Official Use Only banners to ALL ITSM forms
(and consoles) on the M-T client. This cannot be done by modifying the
CSS. The only thing I can think of is modifying the background on EVERY
form.
Is there a better way?
(ARS / ITSM 7.1)
It's quite hack-y and I haven't confirmed in IE that it looks the same,
but you might be able to add a graphic to the top using CSS like so,
obviously updating 75px to match the height of your graphic, and the
source of your image, respectively. I put this at the end of the CSS
file to avoid !important-ing or making changes elsewhere for ease of the
example.
#FormApp {
top: 75px;
}
html {
background: #8b
url(https://lh3.googleusercontent.com/_EQFIWgr-CEY/TVRq919jgCI/A
jc/6PN_KMnpmyM/s800/fakebanner.gif) no-repeat left top;
}
This works in Firefox using ARS/ITSM 7.5 anyhow.
https://lh3.googleusercontent.com/_EQFIWgr-CEY/TVRsxnGMEsI/Ajw/G
Ke-PaTIewo/s800/fakebanner.pnghttps://lh3.googleusercontent.com/_EQFIWg
r-CEY/TVRsxnGMEsI/Ajw/GKe-PaTIewo/s800/fakebanner.png
Putting the banner inbetween the Logout-Help-Home buttons and the BMC
banner would certainly require more effort than this and is maybe the
solution you were looking for instead.
If the sole intention is displaying a banner at the top of the page, it
might be a quicker way than messing with iframes, and even when new
windows open you would still see the banner.
Jill
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Keeping Mid Tier in a framed web page
Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I'm not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the What's New section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDFhttp://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows. In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I'm not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
That it does do.. Most Consles and forms now open inside the single view area (if you select the shift key when selecting it pops vice inside). Somethings to note: User tool is useless -- I mean Really! System moderately to heavily dependent upon Flash User tool is useless -- did I say that yet. Found a bug in SRM requests: will log a ticket (have not yet) on Linux stack but NOT on windows stack -- Cannot cancel your own created SRM -- Permissions error (have not even had time to look at) That is all I have seen so far. Linux appears slower than the windows? unsure why? have a great day On Thu, Feb 10, 2011 at 3:21 PM, Easter, David david_eas...@bmc.com wrote: ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the “What’s New” section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDFhttp://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf *“To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows.”* In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Reiser, John J *Sent:* Thursday, February 10, 2011 10:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I’m not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
Forgot, appears more 508 compliant than in the past... On Thu, Feb 10, 2011 at 3:48 PM, patrick zandi remedy...@gmail.com wrote: That it does do.. Most Consles and forms now open inside the single view area (if you select the shift key when selecting it pops vice inside). Somethings to note: User tool is useless -- I mean Really! System moderately to heavily dependent upon Flash User tool is useless -- did I say that yet. Found a bug in SRM requests: will log a ticket (have not yet) on Linux stack but NOT on windows stack -- Cannot cancel your own created SRM -- Permissions error (have not even had time to look at) That is all I have seen so far. Linux appears slower than the windows? unsure why? have a great day On Thu, Feb 10, 2011 at 3:21 PM, Easter, David david_eas...@bmc.comwrote: ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the “What’s New” section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDFhttp://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf *“To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows.”* In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Reiser, John J *Sent:* Thursday, February 10, 2011 10:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I’m not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
David, Actually it's one step higher than that. They are accessing Mid Tier from a portal and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling a custom built form. I'll look into it but I don't know how soon I can get to do the .04 upgrade. I'm still having issues with 7.6.03 and the plugin server. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the What's New section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDFhttp://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows. In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I'm not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
If that is the case, then whoever supports that application should look for any Open Window actions on their Active Links as well as Table Fields, because that would be where the new windows are coming from. Additionally, I would assume they are bypassing the Home Page to go directly to whatever screen they are trying to get to, but if not that would be another potential area to look for a pop-up window. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page ** David, Actually it's one step higher than that. They are accessing Mid Tier from a portal and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling a custom built form. I'll look into it but I don't know how soon I can get to do the .04 upgrade. I'm still having issues with 7.6.03 and the plugin server. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the What's New section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDFhttp://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows. In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I'm not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
I wonder if this is similar to a recent request I got. My military/DoD customer wants to add For Official Use Only banners to ALL ITSM forms (and consoles) on the M-T client. This cannot be done by modifying the CSS. The only thing I can think of is modifying the background on EVERY form. Is there a better way? (ARS / ITSM 7.1) Mike Luttmann Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page ** David, Actually it's one step higher than that. They are accessing Mid Tier from a portal and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling a custom built form. I'll look into it but I don't know how soon I can get to do the .04 upgrade. I'm still having issues with 7.6.03 and the plugin server. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the What's New section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDF blockedhttp://documents.bmc.com/supportu/documents/42/74/174274/174274. pdf To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows. In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I'm not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
You could use the web header on a specific view and call that view for Mid Tier access. Or you could alter the background image in ITSM (is there one?) --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553 Sent: Thursday, February 10, 2011 5:26 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page I wonder if this is similar to a recent request I got. My military/DoD customer wants to add For Official Use Only banners to ALL ITSM forms (and consoles) on the M-T client. This cannot be done by modifying the CSS. The only thing I can think of is modifying the background on EVERY form. Is there a better way? (ARS / ITSM 7.1) Mike Luttmann Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page ** David, Actually it's one step higher than that. They are accessing Mid Tier from a portal and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling a custom built form. I'll look into it but I don't know how soon I can get to do the .04 upgrade. I'm still having issues with 7.6.03 and the plugin server. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the What's New section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDF blockedhttp://documents.bmc.com/supportu/documents/42/74/174274/174274. pdf To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows. In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I'm not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
Yup... Those are the two options I came up with as well. Unfortunately, neither one is global. Both require modification of dozens of forms. Mike Luttmann Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page You could use the web header on a specific view and call that view for Mid Tier access. Or you could alter the background image in ITSM (is there one?) --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553 Sent: Thursday, February 10, 2011 5:26 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page I wonder if this is similar to a recent request I got. My military/DoD customer wants to add For Official Use Only banners to ALL ITSM forms (and consoles) on the M-T client. This cannot be done by modifying the CSS. The only thing I can think of is modifying the background on EVERY form. Is there a better way? (ARS / ITSM 7.1) Mike Luttmann Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page ** David, Actually it's one step higher than that. They are accessing Mid Tier from a portal and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling a custom built form. I'll look into it but I don't know how soon I can get to do the .04 upgrade. I'm still having issues with 7.6.03 and the plugin server. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the What's New section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDF blockedhttp://documents.bmc.com/supportu/documents/42/74/174274/174274. pdf To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows. In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I'm not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers
Re: Keeping Mid Tier in a framed web page
We run all of our content in iFrames and it does exactly what you describe. You define your wrapper pages with your disclaimers and consistent look and feel and then embed iFrames within the pages of the appropriate size to house the forms (make sure your iFrame is a little larger than your saved form to prevent internal scroll bars in the iFrame). You then simply provide the midtier URL to the iFrame (you can use ViewFormServlet or JSP redirect files) to render the Remedy content. Using field value parameters in ViewFormServlet and JSP files allows you to pass in initialization values, etc, as needed. If you want to stay within an iFrame, simply use current in your Window Open active links versus new and the new form will replace the existing iFrame content. Make sure you are using the mode parameter to set submit (if you want initialization items to fire) and you can optionally pass in a restricted-read login allowing multiple people to access and submit from that same page at the same time. You then give your customers the URL for the wrapper page and when they open the page, the iFrame loads the Remedy content automatically. Actions within the Remedy area can open a new form within that same iFrame using current... We're not on v7.6 yet so I can't speak to the enhancements there. We're also not running ITSM so I don't know if ITSM would step outside the iFrame (depends primarily on how it's designed). You generally want your popup messages, etc, to render and close while leaving your iFrame primary form present and that also works. None of this is free and there is no magic setting I'm aware of but I wanted to chime in on the use of iFrames and the fact it will work if you put forth the effort to set it up that way. You could create one web page pretty easily and call ITSM within the iFrame and see what happens. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553 Sent: Thursday, February 10, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page I wonder if this is similar to a recent request I got. My military/DoD customer wants to add For Official Use Only banners to ALL ITSM forms (and consoles) on the M-T client. This cannot be done by modifying the CSS. The only thing I can think of is modifying the background on EVERY form. Is there a better way? (ARS / ITSM 7.1) Mike Luttmann Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page ** David, Actually it's one step higher than that. They are accessing Mid Tier from a portal and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling a custom built form. I'll look into it but I don't know how soon I can get to do the .04 upgrade. I'm still having issues with 7.6.03 and the plugin server. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page ** Hi John, I believe what you are asking for was introduced in the ITSM 7.6.04 Suite. From the What's New section of the release notes: 21-Jan-2011BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. PDF blockedhttp://documents.bmc.com/supportu/documents/42/74/174274/174274. pdf To improve overall system performance, most consoles and forms now open inside a single view area, instead of in individual windows. In other words, when drilling down from a console, the drill down is opened in the same browser window without opening up a new window or tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: Keeping Mid Tier in a framed web page ** Hello Listers, ARS 7.6.03 Mid
Re: Keeping Mid Tier in a framed web page
Craig, Thanks. I'm not using ITSM and there is no workflow yet that opens any forms. They have not demonstrated the condition to me yet so I'm not sure what they are actually doing when the pop out occurs. It's good to know that the Mid Tier will work well in iframes if a little forethought is used. I will probably have to give them a minimal form view as I'm pretty sure their portal is cluttered with many iview frames and my ARS forms are usually set up for a full screen view. Thad Esser sent me some info he read from David Easter about the new Mid tier supporting JSR-168 which would enable you to display forms as portlets within an external portal. So that's something to investigate too. Thank again, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Carter Sent: Thursday, February 10, 2011 6:34 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page We run all of our content in iFrames and it does exactly what you describe. You define your wrapper pages with your disclaimers and consistent look and feel and then embed iFrames within the pages of the appropriate size to house the forms (make sure your iFrame is a little larger than your saved form to prevent internal scroll bars in the iFrame). You then simply provide the midtier URL to the iFrame (you can use ViewFormServlet or JSP redirect files) to render the Remedy content. Using field value parameters in ViewFormServlet and JSP files allows you to pass in initialization values, etc, as needed. If you want to stay within an iFrame, simply use current in your Window Open active links versus new and the new form will replace the existing iFrame content. Make sure you are using the mode parameter to set submit (if you want initialization items to fire) and you can optionally pass in a restricted-read login allowing multiple people to access and submit from that same page at the same time. You then give your customers the URL for the wrapper page and when they open the page, the iFrame loads the Remedy content automatically. Actions within the Remedy area can open a new form within that same iFrame using current... We're not on v7.6 yet so I can't speak to the enhancements there. We're also not running ITSM so I don't know if ITSM would step outside the iFrame (depends primarily on how it's designed). You generally want your popup messages, etc, to render and close while leaving your iFrame primary form present and that also works. None of this is free and there is no magic setting I'm aware of but I wanted to chime in on the use of iFrames and the fact it will work if you put forth the effort to set it up that way. You could create one web page pretty easily and call ITSM within the iFrame and see what happens. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553 Sent: Thursday, February 10, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page I wonder if this is similar to a recent request I got. My military/DoD customer wants to add For Official Use Only banners to ALL ITSM forms (and consoles) on the M-T client. This cannot be done by modifying the CSS. The only thing I can think of is modifying the background on EVERY form. Is there a better way? (ARS / ITSM 7.1) Mike Luttmann Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page ** David, Actually it's one step higher than that. They are accessing Mid Tier from a portal and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling a custom built form. I'll look into it but I don't know how soon I can get to do the .04 upgrade. I'm still having issues with 7.6.03 and the plugin server. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page ** Hi John, I believe what you are asking
Re: Keeping Mid Tier in a framed web page
AR System has supported JSR-168 since version 7.0.01... It's not new. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 03:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page Craig, Thanks. I'm not using ITSM and there is no workflow yet that opens any forms. They have not demonstrated the condition to me yet so I'm not sure what they are actually doing when the pop out occurs. It's good to know that the Mid Tier will work well in iframes if a little forethought is used. I will probably have to give them a minimal form view as I'm pretty sure their portal is cluttered with many iview frames and my ARS forms are usually set up for a full screen view. Thad Esser sent me some info he read from David Easter about the new Mid tier supporting JSR-168 which would enable you to display forms as portlets within an external portal. So that's something to investigate too. Thank again, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Carter Sent: Thursday, February 10, 2011 6:34 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page We run all of our content in iFrames and it does exactly what you describe. You define your wrapper pages with your disclaimers and consistent look and feel and then embed iFrames within the pages of the appropriate size to house the forms (make sure your iFrame is a little larger than your saved form to prevent internal scroll bars in the iFrame). You then simply provide the midtier URL to the iFrame (you can use ViewFormServlet or JSP redirect files) to render the Remedy content. Using field value parameters in ViewFormServlet and JSP files allows you to pass in initialization values, etc, as needed. If you want to stay within an iFrame, simply use current in your Window Open active links versus new and the new form will replace the existing iFrame content. Make sure you are using the mode parameter to set submit (if you want initialization items to fire) and you can optionally pass in a restricted-read login allowing multiple people to access and submit from that same page at the same time. You then give your customers the URL for the wrapper page and when they open the page, the iFrame loads the Remedy content automatically. Actions within the Remedy area can open a new form within that same iFrame using current... We're not on v7.6 yet so I can't speak to the enhancements there. We're also not running ITSM so I don't know if ITSM would step outside the iFrame (depends primarily on how it's designed). You generally want your popup messages, etc, to render and close while leaving your iFrame primary form present and that also works. None of this is free and there is no magic setting I'm aware of but I wanted to chime in on the use of iFrames and the fact it will work if you put forth the effort to set it up that way. You could create one web page pretty easily and call ITSM within the iFrame and see what happens. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553 Sent: Thursday, February 10, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page I wonder if this is similar to a recent request I got. My military/DoD customer wants to add For Official Use Only banners to ALL ITSM forms (and consoles) on the M-T client. This cannot be done by modifying the CSS. The only thing I can think of is modifying the background on EVERY form. Is there a better way? (ARS / ITSM 7.1) Mike Luttmann Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page ** David, Actually it's one step higher than that. They are accessing Mid Tier from a portal and they want it confined to the frame in which it was called. We don't have ITSM here, they are calling
Re: Keeping Mid Tier in a framed web page
Hey John, An iFrame is an HTML concept. Basically html head pblah blah blah/p iFrame src=http://www.google.com/iFrame pblah blah blah/p /html (It is a way to embed one web page into another (sort of)) Anyways -- your customer sounds like they have a specific concept or look/behavior in mind. You may be interested in Kinetic Request -- it is a totally different approach to displaying Remedy data to the web. We can do ANYTHING the web can do. Also -- Kinetic Request works against 7.6.4 all the way back to ARS 6.0 -- so you would not need to upgrade anything in order to take advantage of what Kinetic does. You could start building what the customer needs -- vs building an upgrade project. Let me know if interested. Thanks -- and have fun!!! -John On Feb 10, 2011, at 1:31 PM, Reiser, John J wrote: ** Hello Listers, ARS 7.6.03 Mid Tier 7.6.03 Tomcat 5.5.17 I have a request from a customer to help them configure the Mid Tier so it stays in the frame in which it was opened. They call it iFrame but I’m not familiar with it. Is there a configuration setting that will prevent the Mid Tier from opening in a new window OR is that a function of how they call Mid Tier from iFrame? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Keeping Mid Tier in a framed web page
David, Is information about this non-new feature documented in the Mid Tier manual or is it a white paper? Which should be starting to yellow since it's getting old. };^ --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 7:03 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page AR System has supported JSR-168 since version 7.0.01... It's not new. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 03:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page Craig, Thanks. I'm not using ITSM and there is no workflow yet that opens any forms. They have not demonstrated the condition to me yet so I'm not sure what they are actually doing when the pop out occurs. It's good to know that the Mid Tier will work well in iframes if a little forethought is used. I will probably have to give them a minimal form view as I'm pretty sure their portal is cluttered with many iview frames and my ARS forms are usually set up for a full screen view. Thad Esser sent me some info he read from David Easter about the new Mid tier supporting JSR-168 which would enable you to display forms as portlets within an external portal. So that's something to investigate too. Thank again, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Carter Sent: Thursday, February 10, 2011 6:34 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page We run all of our content in iFrames and it does exactly what you describe. You define your wrapper pages with your disclaimers and consistent look and feel and then embed iFrames within the pages of the appropriate size to house the forms (make sure your iFrame is a little larger than your saved form to prevent internal scroll bars in the iFrame). You then simply provide the midtier URL to the iFrame (you can use ViewFormServlet or JSP redirect files) to render the Remedy content. Using field value parameters in ViewFormServlet and JSP files allows you to pass in initialization values, etc, as needed. If you want to stay within an iFrame, simply use current in your Window Open active links versus new and the new form will replace the existing iFrame content. Make sure you are using the mode parameter to set submit (if you want initialization items to fire) and you can optionally pass in a restricted-read login allowing multiple people to access and submit from that same page at the same time. You then give your customers the URL for the wrapper page and when they open the page, the iFrame loads the Remedy content automatically. Actions within the Remedy area can open a new form within that same iFrame using current... We're not on v7.6 yet so I can't speak to the enhancements there. We're also not running ITSM so I don't know if ITSM would step outside the iFrame (depends primarily on how it's designed). You generally want your popup messages, etc, to render and close while leaving your iFrame primary form present and that also works. None of this is free and there is no magic setting I'm aware of but I wanted to chime in on the use of iFrames and the fact it will work if you put forth the effort to set it up that way. You could create one web page pretty easily and call ITSM within the iFrame and see what happens. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553 Sent: Thursday, February 10, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page I wonder if this is similar to a recent request I got. My military/DoD customer wants to add For Official Use Only banners to ALL ITSM
Re: Keeping Mid Tier in a framed web page
14-Oct-2006 Displaying an AR System Form in a Portlet http://www.bmc.com/supportu/documents/56/86/65686/65686.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 04:11 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page David, Is information about this non-new feature documented in the Mid Tier manual or is it a white paper? Which should be starting to yellow since it's getting old. };^ --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, February 10, 2011 7:03 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page AR System has supported JSR-168 since version 7.0.01... It's not new. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 10, 2011 03:59 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping Mid Tier in a framed web page Craig, Thanks. I'm not using ITSM and there is no workflow yet that opens any forms. They have not demonstrated the condition to me yet so I'm not sure what they are actually doing when the pop out occurs. It's good to know that the Mid Tier will work well in iframes if a little forethought is used. I will probably have to give them a minimal form view as I'm pretty sure their portal is cluttered with many iview frames and my ARS forms are usually set up for a full screen view. Thad Esser sent me some info he read from David Easter about the new Mid tier supporting JSR-168 which would enable you to display forms as portlets within an external portal. So that's something to investigate too. Thank again, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Carter Sent: Thursday, February 10, 2011 6:34 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Keeping Mid Tier in a framed web page We run all of our content in iFrames and it does exactly what you describe. You define your wrapper pages with your disclaimers and consistent look and feel and then embed iFrames within the pages of the appropriate size to house the forms (make sure your iFrame is a little larger than your saved form to prevent internal scroll bars in the iFrame). You then simply provide the midtier URL to the iFrame (you can use ViewFormServlet or JSP redirect files) to render the Remedy content. Using field value parameters in ViewFormServlet and JSP files allows you to pass in initialization values, etc, as needed. If you want to stay within an iFrame, simply use current in your Window Open active links versus new and the new form will replace the existing iFrame content. Make sure you are using the mode parameter to set submit (if you want initialization items to fire) and you can optionally pass in a restricted-read login allowing multiple people to access and submit from that same page at the same time. You then give your customers the URL for the wrapper page and when they open the page, the iFrame loads the Remedy content automatically. Actions within the Remedy area can open a new form within that same iFrame using current... We're not on v7.6 yet so I can't speak to the enhancements there. We're also not running ITSM so I don't know if ITSM would step outside the iFrame (depends primarily on how it's designed). You generally want your popup messages, etc, to render and close while leaving your iFrame primary form
