Re: Knowledge Management 7.6.4 license?
David, Thanks for information. In all of my years of working with BMC/Remedy, the sales bundles have always confused me and they seem to always change. Thanks again and have a great weekend, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 17, 2013 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management 7.6.4 license? You're mixing sales bundles with technical licenses. The Knowledge Management Specialist user bundle contained the entitlement to perform RKM administrator and analysis on RKM 7.5 and earlier. It had a pre-requisite of owning the Service Management Specialist license user bundle which contained the entitlement to SRM as an administrator/analyst as well as the AR System user license (and entitlement to use it). The RKM Specialist user bundle was made obsolete with the release of 7.6.0x. In 7.6.0x, the RKM user bundle described below is what powers and entitles the use of Remedy Knowledge Management 7.6.0x and later. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Wednesday, January 16, 2013 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management 7.6.4 license? David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license. So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use 7.6.4 RKM. For example does the knowledge viewer part of this RKM bundle? I tried to find some doc that spells this out, but with no luck. So I you know of something please point it out. Take care and thanks Hbr Sent from one of Howard's iPads On Jan 16, 2013, at 2:57 PM, Easter, David david_eas...@bmc.com wrote: Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application. It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within RKM. This is what is included with the RKM User bundle. Purchase of the RKM User bundle provides legal enablement to use the AR System User license to perform those actions within RKM. It is correct that because RKM shares the same user licenses as AR System that a unique RKM user license is not tracked within, for example, the License Usage Report. There is not currently a convenient method to determine which users allocated an AR System user license are using RKM and which are not. Some customers have enabled auditing on key RKM forms to track when a user utilizes the RKM product - and this can be used for internal confirmation that the application is being used. The Self-Service End User license is paper - but is needed to provide legal enablement to end users using read licenses to access either SRM or RKM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, January 16, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Knowledge Management 7.6.4 license? Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE
Re: Knowledge Management 7.6.4 license?
You're mixing sales bundles with technical licenses. The Knowledge Management Specialist user bundle contained the entitlement to perform RKM administrator and analysis on RKM 7.5 and earlier. It had a pre-requisite of owning the Service Management Specialist license user bundle which contained the entitlement to SRM as an administrator/analyst as well as the AR System user license (and entitlement to use it). The RKM Specialist user bundle was made obsolete with the release of 7.6.0x. In 7.6.0x, the RKM user bundle described below is what powers and entitles the use of Remedy Knowledge Management 7.6.0x and later. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Wednesday, January 16, 2013 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management 7.6.4 license? David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license. So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use 7.6.4 RKM. For example does the knowledge viewer part of this RKM bundle? I tried to find some doc that spells this out, but with no luck. So I you know of something please point it out. Take care and thanks Hbr Sent from one of Howard's iPads On Jan 16, 2013, at 2:57 PM, Easter, David david_eas...@bmc.com wrote: Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application. It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within RKM. This is what is included with the RKM User bundle. Purchase of the RKM User bundle provides legal enablement to use the AR System User license to perform those actions within RKM. It is correct that because RKM shares the same user licenses as AR System that a unique RKM user license is not tracked within, for example, the License Usage Report. There is not currently a convenient method to determine which users allocated an AR System user license are using RKM and which are not. Some customers have enabled auditing on key RKM forms to track when a user utilizes the RKM product - and this can be used for internal confirmation that the application is being used. The Self-Service End User license is paper - but is needed to provide legal enablement to end users using read licenses to access either SRM or RKM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, January 16, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Knowledge Management 7.6.4 license? Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Knowledge Management 7.6.4 license?
Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledge Management 7.6.4 license?
Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application. It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within RKM. This is what is included with the RKM User bundle. Purchase of the RKM User bundle provides legal enablement to use the AR System User license to perform those actions within RKM. It is correct that because RKM shares the same user licenses as AR System that a unique RKM user license is not tracked within, for example, the License Usage Report. There is not currently a convenient method to determine which users allocated an AR System user license are using RKM and which are not. Some customers have enabled auditing on key RKM forms to track when a user utilizes the RKM product - and this can be used for internal confirmation that the application is being used. The Self-Service End User license is paper - but is needed to provide legal enablement to end users using read licenses to access either SRM or RKM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, January 16, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Knowledge Management 7.6.4 license? Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledge Management 7.6.4 license?
David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license. So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use 7.6.4 RKM. For example does the knowledge viewer part of this RKM bundle? I tried to find some doc that spells this out, but with no luck. So I you know of something please point it out. Take care and thanks Hbr Sent from one of Howard's iPads On Jan 16, 2013, at 2:57 PM, Easter, David david_eas...@bmc.com wrote: Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application. It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within RKM. This is what is included with the RKM User bundle. Purchase of the RKM User bundle provides legal enablement to use the AR System User license to perform those actions within RKM. It is correct that because RKM shares the same user licenses as AR System that a unique RKM user license is not tracked within, for example, the License Usage Report. There is not currently a convenient method to determine which users allocated an AR System user license are using RKM and which are not. Some customers have enabled auditing on key RKM forms to track when a user utilizes the RKM product - and this can be used for internal confirmation that the application is being used. The Self-Service End User license is paper - but is needed to provide legal enablement to end users using read licenses to access either SRM or RKM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, January 16, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Knowledge Management 7.6.4 license? Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
