Re: Pinnacle Integration
We are not integrated yet. They haven't upgraded to Pinnacle 6 yet. I am just trying to get some research done now so I can start as soon as they finish the upgrade. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University University Park, PC 330 Miami, Florida 33199 Office: 305-348-2284 http://uts.fiu.edu From: Lamy, Thomas [tom.l...@unh.edu] Sent: Friday, January 15, 2010 5:18 PM To: Robert Fults; herd-dispa...@lists.stanford.edu; arslist@ARSLIST.ORG Subject: RE: Pinnacle Integration Hi Robert, Are you integrated with Pinnacle now? We have integration with Pinnacle (I forget the version) and ARS 6.3. It's done using a form interface and SQL calls (filters) that interacts bi-directionally. I have no documentation and even less time, but if you have some specific questions please don't hesitate to ask. Tom Lamy UNH IT From: herd-dispatch-boun...@mailman.stanford.edu [herd-dispatch-boun...@mailman.stanford.edu] On Behalf Of Robert Fults [rfu...@fiu.edu] Sent: Friday, January 15, 2010 11:23 AM To: herd-dispa...@lists.stanford.edu; arslist@ARSLIST.ORG Subject: [HERD] Pinnacle Integration Does anyone have some documentation handy on integrating ARS 7.0 or higher with Pinnacle 6.3? Our telecom team will be upgrading in a couple months and I am trying to get the research and integration plan together before they go live with the new version. Any help would be greatly appreciated! Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu http://uts.fiu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Pinnacle Integration
Does anyone have some documentation handy on integrating ARS 7.0 or higher with Pinnacle 6.3? Our telecom team will be upgrading in a couple months and I am trying to get the research and integration plan together before they go live with the new version. Any help would be greatly appreciated! Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu http://uts.fiu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Pinnacle Integration
Hi Robert, Are you integrated with Pinnacle now? We have integration with Pinnacle (I forget the version) and ARS 6.3. It's done using a form interface and SQL calls (filters) that interacts bi-directionally. I have no documentation and even less time, but if you have some specific questions please don't hesitate to ask. Tom Lamy UNH IT From: herd-dispatch-boun...@mailman.stanford.edu [herd-dispatch-boun...@mailman.stanford.edu] On Behalf Of Robert Fults [rfu...@fiu.edu] Sent: Friday, January 15, 2010 11:23 AM To: herd-dispa...@lists.stanford.edu; arslist@ARSLIST.ORG Subject: [HERD] Pinnacle Integration Does anyone have some documentation handy on integrating ARS 7.0 or higher with Pinnacle 6.3? Our telecom team will be upgrading in a couple months and I am trying to get the research and integration plan together before they go live with the new version. Any help would be greatly appreciated! Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu http://uts.fiu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Pinnacle Integration
Listers, Has anyone out there done a Remedy and Pinnacle integration? We are running ARS ITSM 7.0.1 and have Pinnacle 5 (but are upgrading to 6). Our folks in Telecomm are looking to purchase the Pinnacle API but essentially all it will do is create an incident management ticket and close it when the Pinnacle entry is completed. Is this something we could complete via the Remedy API instead? Anybody out there have any advice before purchasing the Pinnacle API? Thanks, -Matt Matthew C. Gayford Application Developer Remedy Administrator University of North Carolina Wilmington (910) 962-7177 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
